“I get many packages to my home from other couriers, never any serious issues. I only have problems with DHL, and nearly every DHL delivery is problematic. I do my best to avoid using them, but sometimes a retailer doesn’t specify which international courier will be used and it winds up being them. Right now, I’m tracking a late DHL package and watching as it goes back and forth between my city and Los Angeles, for no good reason. In the past there have been fake delivery attempts, I’ve had to travel to the outskirts of the city to pick up the package because their couriers just can’t seem to get their xxxx together…truly hate-inspiring.”
“Zero Stars if I could.
Shipped wine from Chile to US. Due Friday.
Friday, didn't show. Web site just showed shipped from Chile.
Saturday, got message that I owed import duty which I paid immediately. Given receipt and said it would be here Monday.
Monday comes and goes, no wine.
Tuesday, I track it and it says shipped from Chile. Digging further, it says I owe duty...the same duty that they sent me a paid receipt for. I call and finally get a representative instead of AI on a Loop. He said I owed Duty. I explained I have a receipt and he looked further and found it and said OK, they'll send it. They will send it on Wednesday.
Wednesday...Five days later than promised. We'll wait and see.
Wine...awesome.
I'll be sure to let the winery know to get their shipping money back.”
“Very hard to get on phone with a live representative about my package. My address isvery clear on Amazon. They attempt delivery abd then said my address is not valid. Hmmm..... poor service. Disappointed!”
“I sent my nephew some small money via DHL, in the end they opened my package, stole my money and absolutely do not want to do anything about it because I should have reported that I was sending money. When I asked what they planned to do about their employee opening my shipment, they told me that they could not do anything about it. I definitely do not recommend DHL.”
“I was on 2.5 weeks leave when DHL sent the invoice. After I returned, I took a couple of days to clear my inbox and finally got to the DHL billing email, I submitted for processing. Then I received another email from DHL SECURE CREDIT CARD TEAM, saying that our account is under suspension. I replied to this email apologizing for the delay and explained that I just returned from my leave and had submitted the invoice and that the payment would be processed on Friday. Our payment run is on every Friday. To that, this DHL SECURE CREDIT CARD TEAM replied -
"As a one-time exception, we will extend the deadline until Friday, 21st February 2025.
If payment is not received by then, we will place the account on credit stop."
Does this employee think he/she is a big shot? Fancy threatening us with these statements over a bill of $54? Putting our account on suspension and on credit stop? Does DHL think that they are the only international shipping company in Singapore? We are not owing them millions for months, for goodness sake.
I am not impressed with DHL's attitude on this.”
“Parcel has not been received and good luck talking to an actual person. You end up going in circles online. Frustrating and will never use this service again.”
“Appalling service. First 2 delivery attempts sated they couldn't find my property, it's on a main road and the W3W location is configured against my profile. 3rd attempt they just rescheduled. 4th they claim delivery was refused, rubbish I was waiting in. I have now canceled the order from buyaparecel.com and will not order from any other company that uses DHL”
“This is the worst shipping company ever, how are they still in business?Took them 10 days to deliver a package 3 hours away in my home state. This is BAU for them, never had a good experience with these clones”
“I sent my parcel from Sydney to Nashik, India. While it was mentioned in the document that it was all used and personal stuff due to moving to home country permanently, they did not convey it well to the customs so they asked me to pay custom duties of around 23535 rs. I paid it straight away. then after two days i got a call from DHL local office asking how are you paying your 55000rs fees ??? i was in a big shock, and started asking them to give me all the receipts or invoices they received from customs. Spending a lot of time chasing them but no proper response from them. Still waiting for the parcel. I DO NOT RECOMMEND DHL AT ALL.”
“This is the second time my property was left at the wrong addres. This time I was able to retrieve my property. They last time I was not. Very disappointed in the service.”
“I received my shipment.It was all destroyed,weight missing,someone’s school work from the country it came from.
The food is all destroyed.Containers are punctured.Food looks eaten.
It’s all trash now.
Sad how my family ships me something and pays for it and then I have to throw it away.
Waste of time and money!
Never again!”
“I have waited all day for the delivery when I got text saying that the driver tried to deliver but no one was home. I waited until I got the text. I called DHL and they claimed it was attempted at 3pm .I was watching for the delivery truck and no tracking company tried to deliver anything
DHL not worthy of your business”
“My package has not been delivered after I paid the custom fees and I still don't understand why it cannot be delivered after the custom fees ? It has taken too long time to be delivered compared to the DHL in Asia ,it has better customer service”
“Status said "Deliver Feb 13" then Feb 10 - Status says Returned. WTF? They didn't even try to deliver because it was returned on the 10th....its not even the 13th yet! They really suck, and there is no way to actually get Live Customer Support! Good luck getting anything shipped by DHL..no delivery I have ever had has been smooth. Thank heavens not may people use it.
NOT to mention I actually paid to have the product sent FedEx, but that is on the merchant. They should know better than to use DHL”
