“Why offer expedited delivery and charge for it if you can’t deliver on time and talking to customer service is absolutely useless. My package show “on hold” and they stated we are waiting for the next routed delivery it’s already late??? Highly disappointed with their lack of concern and lack of ability to understand the customer needs”
“I am beyond frustrated with DHL. My package was supposed to be delivered on December 24th, and it never showed up. I reached out to customer service, and they couldn’t care less. No help, no solutions, just zero effort to fix anything.
It’s honestly shocking how little DHL cares about actually solving problems. It’s not hard to deliver a package on time, but apparently, that’s too much to ask for.
I’m done with DHL and I’ll be sharing this awful experience on Trustpilot, Google, and social media. Don’t waste your time with them.”
“Listing all the shortcomings of this so-called delivery service - this misunderstanding - is the same as writing a book in at least 3 volumes, there is not enough strength or time to list all these shortcomings. This misunderstanding lives only by its own desires and does not perform its job - delivering parcels at all. Parcels in 90% of cases are not delivered at all with the amazing wording "The recipient does not live at this address" and after that your expenses automatically increase by 3 times - the first delivery, return to the sender, the second delivery by another service. There is no talk at all about compensation or basic apologies. There is practically no support service, although the site offers 3 options - WhatsApp, chat or phone number. The first two options are useless long-term communication with a bot without any results. To contact a live person by phone, you need to talk to a robot for 20 minutes - you need to answer many questions - the results of your medical tests, when you went to bed and when you woke up, the distance to the constellation Alpha Centauri, the depth of the Martian Trench, how "shrimp barbecue" would sound in the language of the Tualu people, the specific gravity of polladium in the periodic table of chemical elements, and so on. In the case of at least one incorrect answer, the robot switches off. If you answered everything correctly, the robot switches off (probably out of shame). I wrote more than 10 complaints and received absolutely no response to any of them. It is impossible to redirect to the department, for this you need to confirm your address or use the program to confirm your documents - and this is unrealistic, because the program does not "see" the hologram for at least 30 minutes with repeated repeated attempts or with a QR code sent to your address, which turns out to be incorrect. Therefore, it is much easier to get a job in an intelligence service than to pass identification in DHL. I suggest that everyone who has had problems with DHL, unite and file a class action lawsuit against DHL for compensation for material and moral damages, after which DHL will suffer serious damage and either change for the better and will conscientiously work off the money paid to it for delivery and will not fraudulently earn money for itself, or cease to exist and will not mock people. Whenever possible, I do not use the services of DHL (I write with a small letter on purpose), but there are many online stores that make delivery only with this misunderstanding and I will have to endure DHL once again. Regarding the class action lawsuit, write in the comments, we will unite, contact a lawyer and file a lawsuit against DHL. There is no other option, because the current situation completely suits this service and it does not want to change anything in its work.”
“such a frustrating experience with dhl that i am writing my first ever review of anything. the alerts look scammy and because i am unable to dedicate a whole day to sit at home and wait for a package i decided to waive the signature. turns out it takes 24 business hours for them to process a request so despite my package being in my area code right now, it won’t be delivered for another 3 days. i called customer support in hopes of undoing or somehow fixing this. once i was able to get past the annoying robot the lady at the customer service center (though very kind and none of this is her fault) informed me that there is absolutely no way to get my package (that was scheduled to be delivered today) today even when i explained that i am leaving town tomorrow and need to take this with me. so beyond frustrated as every twist and turn of this experience felt like dhl policies were made to ensure the worst possible service.”
“Worst experience of my life! Shipment reached Ontario on Dec 4 and was estimated to arrive by Dec 6. After 12 phone calls and several promises of delivery within 48 hours, my package finally arrived on Dec 31. Also, I was promised telephone follow-ups from DHL, but no one called as scheduled. The package was full of Christmas gifts for my grandchildren who obviously didn't receive them on time. I had to explain that Santa apologized that his elves didn't get them made in time, but they were in the mail. Such a stressful time and DHL ruined our Christmas! Wish a score of 0 was available to choose because they certainly don't even deserve a score or 1!!”
“Horrible company. They lie about delivery times over and over again. Posted a map showing location of my package and that it was 4 stops away , for four days in a row. Never got my order. Then the next day the same thing. Do not use this service . It should be closed down!!!!”
“Very bad service by dhl
Dont go through dhl courier
I paid my duties on dec19 but i got my package on 31st dec,even not delivered.pick by self.customer care service also bad,dont know how to talk with customers….really frustrated”
“(Focus on Business Impact and Urgent Warning):
"As a small business owner, reliable shipping is crucial. DHL Canada has completely failed me. My package has been delayed for three weeks, with constant misinformation and no accountability. This has directly impacted my business and damaged my relationship with my customers. I cannot emphasize enough how important it is for other ecommerce businesses to avoid DHL. They are not a reliable shipping partner and will only cause you significant stress and potential financial loss. Save yourself the headache and choose a different carrier. My experience with the Brampton location has been particularly concerning."”
“Happiness and Joy can't express exactly how i feel now after recovering all what i lost to this investment scammers who took everything from my retirement savings, I was even so scared to tell my children about it for almost five months, not until i met my highschool mate at the bus station near the metro downtown and discussions led me to mention my problem and she gave me solution to it. She introduced me to TheresachinRecovery INC, these guys here at TheresachinRecovery INC gave me a very amazing and professional support after contacting them with Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 they helped me do my recovery and i got everything back even with a little extra due to the rates/inconveniences. If anyone here has the same issue, do not hesitate to reach them. Remain Blessed!”
“TRASH SERVICE. Had I known the vendor used DHL as a 3rd party transfer I would have kept scrolling!!! I paid for 2 day shipping.The ONLY reason I ordered this was to receive before I left the state for Christmas. The original vendor still says delivery today by USPS (obviously they are sh!t communicators with customers on BOTH sides) However, my mail has run and my package is still sitting UNPROCESSED at a PA location 6 hours away (as it has been for THREE DAYS)and is suddenly estimated to arrive 12/30. Now, my elderly mother's primary gift will arrive AFTER I return home & I will get to pay AGAIN to have it shipped to her home AND miss the joy of her reaction of opening it. FU[K YOU, DHL! Ruining Christmas for decades! May your owners have the eternity they deserve...”
“was at home whole day, waited whole day, they said no one was home and left, f*cking idiots, contact live agent = ai chats? DHL you may go f*ck yourself”
“I gave exhaustively precise directions on how to find my house. Instead they delivered my guinea fowl Christmas lunch to a farm I am on bad terms with. So far I have not been able to retrieve the parcel. Time is running out for the ice packs.”
