“I made a mistake and was not home for a package. I went to the office in Rochester New York and they went out of their way to get it off the truck. I’m very grateful for that.”
“Caught on camera , a DHL delivery guy taking a picture of my package to show he delivered it and then he stole it. Waiting for customer service to rectify this.”
“I paid good money for delivery, for an urgent antibiotic for my cat, it was supposed to be here today 11-8-24, and now they've informed me it will be the 12 th!!! This is highly inexcusable, this is the most incompetent and poor excuse for a delivery company I've ever seen, hope my cat holds on until then, anybody reading this, don't use this delivery company”
“They are lying about trying to deliver package - Courier do not even care about trying to contact you. They just straight forward ignore delivery and lie to you about trying to do it? How I know you ask? I stay in my ONE ROOM apartment in Batumi whole day today and.... nobody care to knock on the doors. :):):)”
“Some exiled Catholics favoured DHL CUstOM'ER' SERVI CE' +1 (8O5)- 41O 56OO DHL PH ON'E' ;NUMBER' +1 (8O5)- 41O 56OO Philip II of Spain's daughter, Isabella, as Elizabeth's successor. More moderate Catholics looked to James's and Elizabeth's cousin Arbella Stuart, a woman thought to have Catholic sympathies.[3] As Elizabeth's health deteriorated, the government detained those they considered to be the "principal papists",[4] and the Privy Council grew so worried that Arbella Stuart was moved closer to London to prevent her from being kidnapped by papists.”
“I was asked to pay $700 for IPhone 12. I requested that the shipment be opened so that the documents, including the passport, could be retrieved, while the phone could be kept for further decision on whether to return it or not. They asked me to write a letter granting permission, which I did, but it was denied. This process has been a complete waste of time, and I’ve found their approach unprofessional and disrespectful.
Yesterday, my wife went to pick up the documents, as they’re not taxable, yet they refused to release them. The DHL employees there are working with customs to hold the documents until we pay an additional $700, which is unacceptable, especially since I’ve already paid $60. When I called to request the return of the shipment, they informed me that, due to the initial payment, there’s now an entry, and unless we pay the full amount, they won’t release anything—not even my passport.
I trusted that DHL had strong partnerships with all its international locations and would cover these types of issues. I should not have to navigate the processes of a foreign country in this way.
I shipped this package urgently because it was time-sensitive. Now, nearly two weeks later, I am still struggling to retrieve my son’s passport. His visa is close to expiring, and if we don’t resolve this soon, I’ll have to start the entire process from scratch. This situation has caused significant distress.
I want the documents released, I can’t wait for another 2-3 weeks. We can discuss about the phone later.
At this point, my trust in DHL has been severely damaged, and I am committed to sharing my experience with the public.”
“Stephanie at The Scholl's Crossing DHL service point in Beaverton, Oregon was an excellent representative and employee for DHL. The service I received from her was courteous,friendly, professional and efficient. Thank you for having these service points available for package pick up. Emerson Washburn”
“I would like to bring to your notice that my son Mitrajit Jopulkar who is residing in Connecticut US, received tampered courier from your company.
Every year despite been paying a lot of money more than other courier services, we had opted for yours. But only to be heartbroken this diwali.
My son got married this year and this was first Diwali of my daughter of law. As a typical middle class Indian Maharashtrian, this festival means a lot!
We had sent them sweets, faral and Indian wear for the new bride and groom. Unfortunately the courier boy did not call or wait for them to get the courier in hand, instead he left it in a very shabby place where it’s written about the safety of things to be placed.
When my son checked the parcel indian wear dresses worth 40k were lost leaving only faral and sweets.
Amazon, myntra services make sure to hand over their even 200rps clothes. Trustworthy service providers has some name tags, sorry to say yours is not at all all of that.”
“Today, a package was delivered to me incorrectly. I NEVER ceded my right to sign receipt of the package. I’m handicapped. The driver was lazy and didn’t follow instructions. Bunch of SLOTHS. DHL’s Artificial Unintelligence is truly a joke and losers.”
“Absolute worst shipping carrier. Anytime retailer has shipped purchased goods via DHL they have been lost. DHL has the worst customer service when packages are lost- no one to help and if you finally get a live voice after holding for an hour, they are rude. Wish you could request retailers not to ship through this horrible company.”
“If I could give them a zero-star rating, I would! Their customer service is terrible. The representatives I spoke to showed no concern for my issues at all. They laughed and tried to rush me off the phone, even saying, "Oh my God." Who does DHL hire for this? These individuals should not be working in customer service. If we pay for a service, it should come with excellent customer support.”
“The KYC Team is not understanding logically. They are rigid on their so cold policy. For each consignment need to upload the docs with different email id / mobile number which is bakwas system. When person dealing on behalf of organization then they have only one email address and mobile number. How DHL can expect difference email / mobile?”
“These guys are vile. I purchased a shipping label online to get an item I had left behind in a Cancun hotel sent back to me. The hotel lost and found had it but even when you select a date online you have to call and get a subsequent AME number from DHL. Okay. Great go through all that they still can get it picked up. These guys are the most unprofessional on the help line as well.”
“First I did not receive my package on the original delivery date. Then when my package was finally delivered on 25Oct2024, it was delivered without a parcel information provided so I wasn’t able to pick it up. I called Costumer service and they escalated the issue,they were great which is why I gave one star.
Overall, have not had a good experience. Would not like to order anything that transports with DHL again.”
“DHL is worst. Parcel can be 1.5 hrs away from the delivery location but it can go reprocess transport reprocess and transport and then will take 3 business days for the update. If I knew that the company I place the order was using them I should just order it from other company instead.”
“I have paid for 3-6 days international delivery £25 . It’s been 8 days parcel didn’t even leave England , no updates at all . They use Norsk as forwarding agent , I spoke with Norsk on the phone and they advised this would Never arrive in a week, it will be around 14 days slow delivery, they obv putting 3-6 days to get the clients and once you purchase label you basically done and no one cares .
Evri delivers around Europe for £10 and it’s fully tracked, I used this scam as was 3-6 days , which is 3 times longer they won’t give you exact time because nobody will use them , so now I will not get clothes I ordered for my holiday . It’s extremely frustrating. Parcel was dropped 8 days ago and for all 8 days didn’t even leave country of origin !!!! DO NOT USE THEM as regular post or evri are half cheaper and faster . I will open claim on PayPal to get £25 delivery charges back . This is scam and miss selling and misleading clients as they sell services they know very well they won’t be able to provide .”
“I am deeply saddened that a company like DHL doesn't reply to any of their reviews and the same problems keep on occurring. I was reading a review from Marta Jakubowska and a very similar thing has happened to me. I too fell for the 3-6 days international delivery at £25 which in actual fact is from customer collection to Norsk Global in 3-6 days, after that it's not their problem. I found this extremely unhelpful, it was like playing a detective game, looking for clues as to where the parcel is in the world. Looking over my emails, I saw 'your Norsk parcel is on the way'. Norsk? So I looked up the company and typed in the DHL tracking number, which revealed that the parcel was in transit. I also took a closer look at the delivery times which say 6-16 days!! So I thought okay, I will continue to track the parcel through Norsk, however the tracking stopped at 12 October. I didn't look at it for a while, however when I came to look at it yesterday, there were still no updates. I emailed Norsk who politely told me that they can't help me and that I need to contact the company I placed my order with. I couldn't find a number that didn't have an unhelpful automated queuing system on it. I then emailed DHL to help, they pretty much told me that I needed to call, and thankfully gave me a number to speak to a human, who gave me the international tracking number (totally different from the info I had) and said I needed to look up Global tracking. I did just that and I saw that the parcel has been with customs for 12 days? It also informed me that the parcel will be delivered to the Post Office from 24 October to 31 October? The Post Office? This was supposed to be a door to door service!! Another update today stating that it's now only going to be delivered to the Post Office by end November? I am utterly appalled by this service. I honestly should have read what other customers have experienced before I used this company! It is really sad to think that DHL cannot even guarantee the safety of delivery of parcels we send. We put our trust in this company purely because it has been going for years, but that doesn't mean because it has that it is a GOOD company, which IT IS NOT!!!! I wish there was a company out there that cared about it's customers and the parcels they handle.”
“Emailed me reading delivery attempted, liars. I was home the entire time, very dissatisfied. If Victoria Secrets continue to use them I will not order”
“They repeatedly tried to deliver after business working hours to a business. Trying to contact them is almost impossible. I ended up having to change the delivery address to my person residence just to get the package.”
