“If I could give DHL zero stars, I would.
They are just that bad.
On Wednesday, they said my parcel was out for delivery. It was NOT delivered.
On Thursday,they said my parcel was out for delivery. It was NOT delivered.
On Friday,they said my parcel was out for delivery. It was NOT delivered.
Today, Saturday, they said that my parcel didn't even make it on to the delivery vehicle and that it might be delivered on Monday!
Moreover, they made it clear that their contract was not with me but with the company from which I ordered this product. They were unhelpful and completely uninterested in resolving my issue.
I implore you not to use DHL and not to order products from companies who use DHL.”
“This by far the worst possible shipping company you can use. They advertised a 4 day shipping service and then the item didn't get delivered for 2 weeks. When I called for updates all they could tell me is that they don't know why there is any delay. They were also very rude and had zero customer service. I later asked for a refund and they refused. They claim that it was my fault that the item wasn't delivered on time. Even though I gave them all the documents that I was supposed to print and hand off. Again, horrible service, waste of money, lies and gaslighting. Save your money. They will not get the job done.”
“If i can i would give no stars first time getting a parcel delivered from this company 1 hour late now and no message to let me know when they are going to come”
“Less than 1 star to he honest.
It happened to me many many times, where I get the notification that no one responded, though we were at home all time.
This week happened twice for the same delivery.
Really super bad service”
“Instead of charging the shipper, they quote low to get the business. And then screw over the buyer with exorbitant service chargesto make up. Sleazy company.”
“The DHL delivery guy literally threw the package at the front door, as if playing a baseball game ! Horrible behavior caught on the screen.The product is not fragile, but the inside merchant wrap was damaged.”
“Worst delivery service ever experienced. I asked for an Express delivery, but I had to do all the following-up in order for DHL to pick up the package. I also paid the assurance fee of course. Customer service is a 0, multiple mails sent and no real answers, only excuses changing from an e-mail to another. When confronted with hard facts and proofs, none of the staff help nor care. I've been calling the customer support, loosing more money in the whole process and no help. I've been a customer many times before but this was the last time. Would not recommend to anyone, better chose another service provider more efficient; especially if you plan a delivery from or to Spain.”
“I have paid for 24 hour delivery on multiple occasions and never received this service. It is absolutely crazy, a total shambles and the customer service is useless.”
“Never accept signature waiver with DHL
I would have liked to give a 0 rating. I paid extra money to have my delivery expedited and secured with a signature. However, on the day before delivery, I was bombarded with SMS messages from DHL regarding the signature release. I finally agreed, on the condition that the package be brought inside the building and not left at the entrance. The package was stolen 1 minute after the delivery person left it outside, completely ignoring my signature release condition. Even with security system photos as evidence, DHL refuses to acknowledge the negligence and unprofessionalism of its delivery person and refuses to refund me. Not to mention the agent who processed my refund request who doesn't even know how to write in English and closed the request in an abusive manner.”
“Worst courier company I have ever delt with to many people not knowing what they are doing and dont takle any responsibility for the poor service.Last time I will deal with this courier.2442143082”
“The company is good at shipping speeds, but they pressure you when you are a small company. They will threaten you to close your account unlike FedEx and UPS. It's very very annoying after telling them I'm trying to do over seas. I don't recommend for start up that are not established. Go to FedEx instead.”
“Never use DHL, like others paid for next day delivery, 4 days later it arrives, when tracked it said it had been delivered to me at 10am and handed to me in person, then 6hrs later it was back at the depot, my supplier said DHL had lost the parcel and they woukd send me another, same agsin delivered then back at depot, downloaded their App, my god what a pile of tosh that is, on line it stated out for delivery and I was stop number 128, open the App and still at depot , eventually went out and purchased the items I needed and checked their APP again on Saturday the 4th and both packages were still at their depot, knock on the door and low and behold 2 packages from DHL arrived 40 minutes later, now I have to arenge returns at my cost as I have too many items. Absolutely terrible service from a company this size. Never use them again, you don't see Amazon getting it wrong very often, I shoujd have used them but they didn't have the item I needed.
Date of experience: 04 May 2024”
“I cannot even begin to express the sheer magnitude of frustration and anger I feel towards this so-called "Fast, Easy and Affordable" customer service of DHL. Fast and easy? More like slow and excruciatingly painful!
What happened to the, “it will be there in 3-5 business days.” Six weeks. Six long frustrating weeks since my package was supposedly sent, and yet my husband sits, still empty-handed. He too is NOT happy at all with the situation. What kind of incompetent, negligent operation are they running? This is not just a case of dropping the ball; this is a full-blown circus of ineptitude!
I've lost count of the number of emails and phone calls I've made in a futile attempt to resolve this debacle. Each time I reach out, I'm met with empty promises, meaningless apologies, and absolutely zero progress. At one time they even told me it had been destroyed because the receiver was not responding to them. Well, that would mean that they, DHL, would have made an attempt to contact the receiver or me, the shipper. Nope. Nothing. And, who gave them permission to destroy the package?!?!! No one. It has to happen at the shipping end through an agent/store. Was this an additional effort to cause me more frustration and anxiety! It's as if they thrive on our misery, reveling in our frustration as they twiddle their thumbs and do absolutely nothing to rectify the situation.
Customer service? Ha! What a laughable concept. They wouldn't know good customer service if it smacked them in the face with a two-by-four. They have single-handedly shattered any semblance of trust or goodwill I may have had towards their brand, leaving me with nothing but bitterness and regret for ever engaging with them in the first place. I will NEVER use them again and I will NEVER recommend them to anyone. And, I’ll be sure to let as many people know as possible.
To anyone considering doing business with this sorry excuse for a company, I implore you: Run. Run as fast as you can in the opposite direction. Save yourself the headache, the heartache, and the sheer aggravation of dealing with these incompetent buffoons. Your time, your money, and your sanity are far too precious to waste on such a colossal failure of a business. Consider yourself warned.
Still sitting empty handed and with no answers.”
“The delivery address for my parcel is linked to multiple stores, so I called them to give them the name of the specific store. The DHL rep refused to update the delivery address if I don't pay import fees. I never said I wouldn't, I was transferred to a manager that wasn't sure she could update the shipping information at all. She said, she needed to put in a request etc. I then received a weird email from the department, it was full of typos, the email didn't make sense at all. I called the direct line listed on the email. Rep #1 refused to allow me to speak to a manager because according to her my reason wasn't good enough to be transferred. Rep #2 was actually understanding but the manager he transferred me to had comprehension issues, and was talking to me like I was refusing to pay import fees. When that was never an issue. I told him, I felt like I've been treated like a thief refusing to pay import fees, when this was not the issue. He then had the audacity to get offended, and tell me not to put words in his mouth. I was trying to explain how I feel about the way I'm being treated, after spending hundreds of dollars on this order, and just wanting to make sure it actually gets to me. I've decided to contact the seller and request that my order be returned for a full refund. I will never again deal with any company that uses DHL, not even for my business. I warned the seller about this when I made the order. DHL is disrespectful, unprofessional, and they go out of their way to give you a terrible experience.”
