“This is the second consecutive time where the customer service is awful where I was asked to pay the exact cash by the deliverer since he had no change and my delivery was cancelled and I was asked to collect it in their branch which was 13 km away from my place . After going to the branch they again said if you want to pay by card you cannot use visa or master card.
After receiving my parcel this is what I got . Please see the picture it was basically hand made health mix”
“They won't deliver the package and are trying to get me to pick it up at their facility. They are lying about the number of delivery attempts even posting one four hours before the attempted delivery.”
“It is a horrible company. For them India is Delhi or Kolkata. Don't accept consignments if you can't deliver. This company should be used . Unprofessional ....”
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“Delivery was scheduled for 9th june but then DHL " intent" to deliver on the 5th no shot out, and the simply ignores my cells. Am I supposed to be sitting waiting for them when they decide to deliver?”
“The customer service wasn’t helpful at all and the drivers sucks. What kind of work and service is this? Very disappointed. Paul and Victor both suck and also the driver that was supposed to deliver my package sucks. F you all.”
“If uselessness was a company that's DhLl express sent a package slincel Tuesday. Updates so slow. Justl automated rubbish they keep sending p
They'll are all round useless.”
“My experience was very bad. The delivery was made under the wrong name, causing significant issues for us. Additionally, they refused to take responsibility for the mistake. To make matters worse, we were charged double.”
“I ordered a tent. I was pressed for time, and after a few days I asked sportfits where the parcel was now? they replied that they did not know, so I contacted DHL, they said that the parcel would reach me on June 12, it was too late for us. So I contacted sportfits and informed them that I would not accept the shipment and it would be sent back to sportfits. It was June 5, today is July 4.
I cannot find information in DHL where the shipment is currently. Terrible service”
“DHL netherlands & International parcel.
- very bad customer service
- bad services
- lost goods are hardly refunded by its value.
- packages often delivered outside in the rain or without note dropped at the 'neighbours'.
Too many F-ups & a very arrogant CS...
Never again!”
“Very bad experience. Bad service. Sent a brand new iPhone from Germany to my son, who lives in Hungary in February. They took the parcel and gave a tracking number too. But since February till today, 2nd July the phone was not delivered. No one to speak to! No one to take responsibility! All they say is now, that the phone is lost or can't find the phone. How silly and irresponsible can they be? A lady named Kristina kept replying few mails. Saying there is no whereabouts of the phone. And in the beginning when contacted the call center they said it will be delivered soon. But later, she kept saying the parcel is found to be dangerous and can't find the phone any more. Joke! so workers from DHL, STEAL or are they thieves? or are they least bothered about their customers? Very depressing and shattered to know how they provide service!”
“Worst customer service of any company I have ever dealt with-trying to track a shipment-went to the on line chat and Caesar had no clue -tried the phone number and entered the 19 digit tracking number that was given to me on their track and trace site and the automated line said it was not a valid number, I read it straight from their site, they wouldn’t connect me to a live person-absolutley the worst experience I have ever had”
“Absolutely the slowest shipping company. Takes 2 weeks or longer to get your package. Every package takes this long. Why companies use this is beyond me.”
“I would do a zero rating is allowed. Terrible advice and worse after sales service. Booked a pick a pick up and no show and communication is non existent. Will go elsewhere from now on!”
“these companies are making so much money on these deliveries but so little responses on wrong delivery or missing packages - why is that?????? They even can not send me a proof of delivery as the product did not got delivered to correct address. SHAME”
“I found so many times the driver just right at the corner of my street, but they always mark attempts delivery since the gate , but the gate is not lock and close at all, they even not get off the car to try to deliver. As they done understand the receiver send the whole day just wait for the package to avoid the lost . But they are just not doing their job . The I need to rearrange another day and wait again. It’s very frustrating dealing with them. Unfortunately most of my purchases from Europe and they always use DHL. This happens on me more that 8 times.”
“i requested to have my package where i didnt need to sign it because i have work all day and it notified me that they didnt deliver it because i was not there to sign when i had already put that i didnt need to be there.”
