Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 807 Reviews

25 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked and payed in full for Lodge at Woolley hole but 3 weeks before the start went into Hospital and had Major Surgery Phoned to ask if date could be moved to a different time Advisor said no and lost nearly £700 But no doubt they managed to fill it and so gain money in all ways won’t book with them again”

Helpful Report

Posted 5 years ago

“Had to cancel holiday due to one of our party sadly passing away, we had paid the cancellation cover and expected a full refund. We're told now that we will be charged a £53 administration fee for cancelling the holiday and lose the £42 cancellation cover cost that we have paid. Absolutely no compassion or sympathy from hoseseasons, just constantly told it's in the terms and conditions. Well I believe that the adviser on the telephone who I questioned about the policy should have made it clear. Never booking with hoseasons again. Terrible company”

Helpful Report

Posted 5 years ago

“If I could give this company zero stars then I would. Paid a low deposit to secure a holiday one year in advance but had to cancel the holiday due to losing my job. They are now demanding a larger deposit despite a year's notice! This company is a con, so beware and I will never book with them again.”

Helpful Report

Posted 5 years ago

“Made a booking with them. They took payment immediately and then notified us the booking wasn't available as the park was doing refurbishment works. How can they not know this? And why is it still available to book now? We had the choice of alternative locations or our money back in 5 days!! Considering we had booked it for Monday and now it was Saturday, our options were limited. A very poor start to anyone's break away. Wouldn't rush to use their website again in fear of booking something that isn't even available.”

Helpful Report

Posted 5 years ago

“Do not book though them !! Appalling. Booked a break to cherry tree. Left after 23 h as it was appalling. Called hoe seasons who are not dealing with it properly. They say it’s down to the park. There duty of care is appalling! All staff rude. Apart from Richard. I have asked for phone recording and was told no. I know my rights !!!”

Helpful Report

Posted 5 years ago

“Booked an Easter break for me and my kids. Turned up to be told the pods were double booked so that was the end for us. Given a refund but that doesn’t make up for our lost holiday and petrol money. Never booking with hoseasons again”

Helpful Report

Posted 5 years ago

“Hoseasons' "Low deposit" for booking a holiday doesn't mean what it says - it is completely (and I guess intentionally) misleading: in the small print the customer is liable for a much larger deposit if they cancel.”

Helpful Report

Posted 5 years ago

“I have booked a caravan accommodation including Ferry to Isle of Wight with Hoseasons over the bank holiday weekend. We are 7 with 3 kids and 4 adults. I have clearly told the lady who was booking my accommodation that we live in London and it is not possible to get to Portsmouth before 10am to make a Ferry journey and asked her to book ferry around 11am and after and she said yes. Then I have been given the ferry slot for 1 car 7am in the morning on Good Friday and another car 9pm in the evening. Return journy 7am on ester monday and 10:30pm in the night for the 2nd car. When I've called the after booking service and on phone with 3 different people for nearly 2hr 45min. they say that's the only available slot and it is up to me to check and revert. Then I have asked them to put me to the manager after lot of drama, the guy called Daniel Wiseman apparently he is from Customer relations team called me, while we were discussing the issue the call got disconnected and he never bother to call me back, when I called him he said he is wrapping up the call and thought that I hung up the call!!. Daniel don't even know how to talk to customers. I felt Hoseasons don't care the customer after you book holiday with them means they made their money and don't bother about the customers. I felt I booked the holiday with Hoseasons and I just need to live with the consequences. They never bother to help and never bothered to empathise the customer with 3 kids. I will nevel book the holiday with them again. I don't understand, when they can't give the best possible customer experience why did they even get in to the business. If money making is the only the motive of them then they can do so many things with out troubling people.”

Helpful Report

Posted 5 years ago

“Shame I couldn't give it 0 stars! We booked with Hoseasons who described a lodge as a 2-bed lodge - It wasn't, the 2nd bedroom was the living room with a fold out bed from the settee. We are a family of 4 with 2 kids. The worst thing about it, they say this is justified as its a sleeping area, not a bedroom despite being listed as 2 bedroom. Disgusting customer service, have booked with Hoseasons the last 7 years, this is how they treat loyal customers - never again! If you have booked with them, I would check the number of bedrooms - I would hate for this to happen to another family”

Helpful Report

Posted 6 years ago

“Got put in different caravan from which was advertised”

Helpful Report

Posted 6 years ago

“We have used Hoseasons for many years but they have just cancelled our family holiday that we booked months ago, without giving a reason. They did refund the money, however we have been left with no holiday and little chance of finding anything suitable in the same area for the same cost. I don't think we will be using them again as I would be wary of the same thing happening.”

Helpful Report

Posted 6 years ago

“Don't book with hoseasons the customer service leaves a lot to be desired they don't care about your circumstances and try to charge you cancellation charges when you only want to make changes”

Helpful Report

Posted 6 years ago

“These people are so rude once you have paid. I booked a lodge at a park that was far from anything else. But as it stated on website it has a pub that also accepts dogs. Do we had somewhere to go and get food and have drinks. When we checked in they said it’s been closed for 3 months for refit and won’t be open til next week. We checked out half hour later. I contacted customer services to say I should of been informed when booking they told me they have over 600 parks and couldn’t be expected to give every minuscule detail, and they said they couldn’t help me. I’ve used hoseasons for years but never will again.”

Helpful Report

Posted 6 years ago

“Booked with hoseasons for year maybe 2 or 3 holidays a year.this year had to cancel due to my partner having heart failure. Now there charging 175 quid for cancelling I'm absolutely disgusted. Will never book again with hoseasons and neither will my family.”

Helpful Report

Posted 6 years ago

“Imagine turning up with your disabled child, one with a life limiting condition and 3 more kids only to be told your disabled lodge has been double booked. Fair enough if it was accommodating another disabled family but it wasn’t. They refused to offer the other family alternative accommodation because that family had something far more important. That’s right people hoseasons gave priority to the family that had a dog! Planning a family holiday with a severely disabled child is no easy task. The prep, the meds, the equipment, the research in to local hospitals, what’s accessible and what isn’t takes months and months of planning. Hoseasons sent this family away with NO alternative accommodation other that something with stairs. When your child can’t sit or walk and weighs 40kg with a chair that weighs half of that lifting is NOT an option. They refused to offer the dog family alternative accommodation because they couldn’t possibly put a dog in a non pet accommodation. But happy enough to put a disabled child in an unsuitable alternative. Mandy and her family had no choice but to repeat the four hour journey home with disappointed kids. So, there we have it. Hoseasons, I’ll be honest. You suck.”

Helpful Report

Posted 6 years ago

“Basically, I booked the holiday in Great Glen Water Park in January for April 2019. During the search for holiday we chose this resort because it had swimming pool, bar and restaurant on site available for everyone with no extra charge. It was selling point to my family. But just this week I found out that all these facilities are not available, but prior booking the holiday this information wasn't provided. It wasn't highlighten on official Great Glen Water Park nor on Hoseasons official website. I feel tricked by hoseasons,because all this information was hidden from me prior booking. And even when I have received confirmation letter it wasnt pointed just a little sentence at the bottom of last page in small letters stated that these facilities are not available. In my opinion it is very dissapointed and disgusting service.”

Helpful Report

Posted 6 years ago

“Criminals. I booked a Hoseasons lodge with a so called 'low deposit' on the website a few weeks ago. I just rang to cancel the booking as something's come up thinking ok I'll lose the £35 but I knew that. I was told by the customer care person that in fact I would have to pay the remaining balance of the usual £150 deposit!! I was shocked. I complained and said they are miss leading the public by calling it a 'LOW' deposit, all you are doing is paying PART of the deposit so the description is wrong. I was told 'it's in the terms and conditions', well of course it is, there's a surprise, not, no doubt they abusing a loophole by calling it a low deposit when it's not that at all!! I enquired about moving the date, they wanted another £31 on top of the PART deposit, shocking behaviour, will never book with them again.”

Helpful Report

Posted 6 years ago

“Absolute crooks! They cancelled my holiday because they made an error in the amount of discount they applied, then went on to blame me for not realising it was an unrealistic discount, 3 kids in tears as their holiday isn’t happening now, no compensation or good Will gestures! Just we will refund the money you paid! Well gee wiz thanks hoseasons! Completely unsympathetic for their mistake! But wait for it I can still keep my holiday if I pay x4 the amount it was advertised for!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Bought holiday online was £165 ,paid with card had no paper work ,after holiday was over found out charged £206 joke”

Helpful Report

Posted 6 years ago

Hoseasons is rated 2.0 based on 807 reviews