Hoseasons Reviews

Name: Hoseasons
Address: Hoseasons Holidays Limited Lowestoft, Suffolk
Rating: 1.97

2.0 Rating 807 Reviews

25 %

of reviewers recommend Hoseasons

Company Reviews

Questions

Metrics

2.0

Based on 807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0844 847 1356

Location:

Hoseasons Holidays Limited Lowestoft
Suffolk
NR32 2LW

Write Your review

Tell us how Hoseasons made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we cut our holiday in a cottage at the Beacon Fell View holiday park short, the cottage was musty and damp, the legs on the nest of tables were extremely loose, we found a duvet with mould on it one of the wardrobes as well as mould on the sofa bed mattress, mould on the tiles in the bath room, I even had to top up the water in the boiler to get it to work. This was suppose to be part of our annual leave. I thought that every holiday home was checked and cleaned prior to new guests, we will think twice before booking again and certainly will never go back to this holiday park. I have asked the holiday park for their comments on my complaint, as yet not heard a thing.”

Helpful Report

Posted 5 years ago

“Despite having to upgrade our booking from a £650 booking to a £1499 due to enexpectedly having a baby and our original booking not being big enough they are still charging me £150 cancellation fee for my original booking. Day light robbery. Will never use again and do not recommend”

Helpful Report

Posted 5 years ago

“where is my review i wanted posting hmmm i wonder why it has not been posted”

Helpful Report

Posted 5 years ago

“I actually rate hoseasons a nothing. I would ldeally book with the company instaed of booking through hoseasons. Never pay the £25 deposit as it results in paying £150 plus a county court judgment. There staff have no empathy to those facing financial difficulty. Obviously people will take the opportunity to use the £25 deposit as there finances are low. Instead Hoseans like to cause more stress by not only taking your deposit but directing the extra £125 required to a debt collecting agency. Distgusting.”

Helpful Report

Posted 5 years ago

“Customer service is shocking!”

Helpful Report

Posted 5 years ago

“Same complaint as many others, booked on so called low deposit of £25 but have had to cancel as can no longer afford holiday, but despite taking out their cancellation insurance I still have to pay another £125 to make it up to their normal deposit. so still ended up paying £150 for holiday they have plenty of time to resell as its not until July 2020”

Helpful Report

Posted 5 years ago

“Worst company i have ever booked through, this company wrecked my summer hoilday. They show false pictures that looks nothing like the real deal, there customer service skills are shocking. they put me and my family through hell. ill never ever book or let any of my friends and family book with them again.”

Helpful Report

Posted 5 years ago

“Booked into a Hoseasons caravan last week which ended up being a completely different caravan to the one they advertised. They also neglected to mention it was specifically adapted for disabled users with low kitchen units and appliances, plastic floors in the bathroom, rails and lifting machines in the rooms and the removal of basic furniture such as coffee tables and a veranda . It was like a quantum leap back to the 80's with a galley kitchen and depressing decor. As there were no alternative caravans or even parks (find that hard to believe) we has to stay and currently in the process of making an official complaint.”

Helpful Report

Posted 5 years ago

“Worst company to deal with ever. Booked a cottage it said on the website a £250 security deposit. After the booking had come through the cottage owner wanted £250 two weeks in advance of the stay by BACS and will return 1 week after the stay providing all is in good order. This means there’s no financial security as it’s a separate transaction to hoseasons. In essence I’m given a complete stranger £250 of my money. If the owner wanted to she could keep it and I wouldn’t have a leg to stand on. Hoseasons don’t see a problem with this, and when asked if they would give a complete stranger £250 they refuse to answer. I wonder why? They also say that it states on their website that there is a £250 security deposit, to which I agreed, however what it doesn’t state is that this is done through BACS with no contract in place. They’re response well, you will get it back, my response how do you know? It could be a total scam and you as my agent aren’t protecting me. The agent didn’t answer that pure silence on the phone line. They’re customer service skills are shocking and they only care about taking your money.”

Helpful Report

Posted 5 years ago

“This company is rotten to the core. I visited the website to book a pet-friendly cottage in the Lake District. I applied the filter to show only pet-allowed properties. I found a lovely lodge and duly booked. When confirmation arrived, it made no mention of my dog, so I thought I best call them to check. According to the agent, the website will show you non-pet properties when pet-friendly isn't available. I have to say, the customer service agent was as lovely as she could be, and offered to call the property to see if they would allow my dog. They have agreed, but at the extra cost of £170 (the cost of deep cleaning apparently). Reading through the other reviews, how can they still be in business?!”

Helpful Report

Posted 5 years ago

“Do not touch this company! They book your holiday and they don't take responsibility what they booking. Becon Fell View park ,don't book anything there! I have book wide silver caravan through Hoseasons and we get small caravan by a main,noisy park road. We wanted to leave after 1st night but arrogant ,park manager offered refund only for one night. Hoseasons have done NOTHING!!!AVOID, AVOID ,AVOID this company when you booking your holiday.”

Helpful Report

Posted 5 years ago

“Don’t touch this company as they hire premises on behalf of other people and then when something goes wrong it becomes he said/she said situation where the customer won’t win. En suite caravan booked that didn’t exist nor ever did at the holiday park. Caused problems for my elderly mother. Although have to give them top marks on one thing - quick enough to take your money.”

Helpful Report

Posted 5 years ago

“Absoloutely diabolical had issue last year with booking but thought I'd give them one more go. Never again customer service is horrendous! They should be shut down”

Helpful Report

Posted 5 years ago

“Terrible advertising on the website. We choose a beautiful caravan spent a lot and got not what we payed for caravan not worth the money. Definitely not booking with these any more, not even willing to give any money back. Ruined our first family holiday booking with hoseasons. Don't book with these they don't give you what you expect for the money. Plus the caravan is falling to bits felt unsafe with children plus people smoking weed on site.”

Helpful Report

Posted 5 years ago

“The caravan was grubby there was hardly any hot water we had a few ants in caravan there was hardly anything for under fives children to do really disappointed”

Helpful Report

Posted 5 years ago

“I am writing this review after spending the evening dealing with two very upset children because Hoseasons cancelled our holiday in August 2019 without any notification of their intention to do so. We paid a significant deposit and took out cancellation. Insurance - but they say we can’t use it in the circumstances. So instead of a phone call or email we get a letter under a different company name saying your holiday has been cancelled. We had booked and paid for other accommodation around this booking and now have no flexibility to try and find new accommodation. So had to tell two children that we are not going away this year and have lost just short of 600 pounds.”

Helpful Report

Posted 5 years ago

“Absolutely shocked by their lack of customer service, not understanding at all, when having to cancel my booking, instead get charged even more than the deposit I have already paid! Only comment made, it’s in our terms and conditions! I will never book a holiday with them again & certainly won’t be recommending this company!”

Helpful Report

Posted 5 years ago

“Just came back from stay at Shorefield statement chalet... park was fine accommodation was awful....mouldy smell old furniture no shower or even mixer tap in bathroom... bed lopsided... furniture old and dirty. Very very overpriced. Tried to upgrade a week before as all other accommodation had come down in price after over an hour on the phone and three different people ... I was told that not only would I have to pay the admin fee but also pay the cost of the accommodation when I booked and not as currently advertised. Apparently lowest price guarantee only applies to that exact same time !”

Helpful Report

Posted 5 years ago

“Been booking with Hoseasons for years online and always take cancellation insurance. However, this never appears on our confirmation but never thought anything of it until now. I was enquiring about how much money we would receive back on this booking if we had to cancel as a close family member is dying and we may not be able to go. I was then told we had not taken cancellation insurance!!! I clearly had but unfortunately cannot prove this as it never appeared on my confirmation, as all the times before. My dad had this with them before with it not appearing on his confirmation but was on the ball and phoned them for confirmation in writing. Will not be booking through them again. Very dishonest company!!”

Helpful Report

Posted 5 years ago

“Have wrote 3 emails of complaints regarding our stay at Waveney River Centre, Waveney will not respond to our email either will Hoseasons. advertisements are miss leading and customer service is appalling.”

Helpful Report

Posted 5 years ago

Hoseasons is rated 2.0 based on 807 reviews