“Do not buy!! Ordered an item in mid-October. It is now January, and it hasn't even made it through "processing", let alone dispatching or shipping. They got my money, and I have nothing to show for it. Despite weekly status requests, they are unable to provide an update as to when the order might ship (if ever at this point). Terrible customer service and experience.”
“I would rate IWOOT 0 out of 5. The product did arrive, but with no invoice. Despite asking 10 times online since 27th Nov, still no sign of it. They started off by saying it had been sent, then that they had invoicing issues, and now I just get a non descriptive reply for their now obvious multiple choice of inane customer responses. (Including that my issue has been escalated)I suspect that I will never get one out of them, so if the product goes wrong (its electrical) I have no proof of purchase or guarantee. I will never use this company again, but I really don't think they could care less!”
“I ordered a mug for a December birthday should have arrived early Dec, chased it up but had no reply. By mid Dec I thought it would at least be here by Xmas. They finally replied saying they had sent me an earlier email (they hadn't) but promised it would be despatched within the next 7 days. It wasn't despatched and still hasn't arrived. I thought they were a reputable company. I wish I had seen these reviews before I ordered with them. If they are out of stock they should take it off the site, not lie and tell customers that it is on its way.”
“Order & paid for an item on 4th of December - 23rd December & still stating "processing" on tracking page. Have asked them to cancel the order & refund, after 2 days got an email saying they will cancel it "if they can" & will email confirmation"if they can cancel"
Utterly useless - previously reputable website now appears to be little better than a scam.
Who the heck is running this???????????
Live chat also never working :-(”
“Don't order anything from this company. It will not be delivered, they will take your money and you will have a nightmare getting it back. Do not order anything from this company, they are a sham.”
“Ordered a jumper on the 2nd December which was guaranteed to arrive before Christmas Jumper Day. Emailed on the 12th to be told it would be with me in 7 days but that came and went. Have now been told its being shipped on the Saturday before Christmas nearly 3 weeks after I ordered. I'll never shop with them again.”
“0 star!!!! Ordered Christmas stuff for my daughter. Was supposed to dispatch on 9th-10th of December. Of course there was a delay. The customer rep emailed and said they would refund if I want but from her end it looks like it would ship in the next few days, so I decided to wait. I emailed again after a few days and asked for the refund but no response!!! I am so angry!! I don't know why I ordered from them. It looks like a sham company! Do NOT order from them...you will be conned!!”
“Product related in no way to their sizing. So far too small. I e mailed to request returning. They took over a week to e mail me a returns form. They kept e mailing to say they would e-mail the form?! Why not attach when e-mailing. Eventually I had form so I returned the item paying for a tracked signed for service. I can see they have the item on the Royal Mail site. I can see they have signed. But do you think I have my money back. No!!!! Con merchants”
“I have been waiting for the remainder of my order or a refund for the 3 outstanding items, I keep being told the items will be dispatched within a few days and yet nothing. The team is less than useful and very slow at replying. If I could give them negative stars I would”
“What a shock to know there is such a online store still running its business. Awful terrible customer service Or you can say there is no service at all. No one pick up the paid call, wait for 48 hours to get reply by email. Live chat is not working, Need to wait for hours on messenger . What a nightmare! Please don’t buy from this company. You will regret. A never return customer”
“I was too late, I've just read all the reviews whilst wondering where my order is! Been waiting 2 weeks since my order was "dispatched" and can't seem to get gold of anyone to track it down. Don't waste your money or time.. I'm now £20 downs. Useless company!”
“By far the worst website I have ordered from. Poor communication, no confirmation email, order not sent out on time. Still not received my order! I would have put 0 stars but I could not. Will never use you again. Will not recommend you to anyone.”
“LIARS.....no product after 11 days even though they say its on its way within 7 ....christmas jumper is no use after christmas .. and please dont leave a reply iwoot...the rest ive red are complete generic b@#*$!$t ...DO NOT USE THIS COMPANY AT ALL...AVOID AT ALL COSTS !!!!!!!!! you should be ashamed .”
“Seems like I've had the same experience as everyone else! Placed an order for a couple of Xmas jumpers on the 29th of November, still no sign and customer services are absolutely dreadful. Got told a week ago that it would be with me 'shortly', but still no sign of them even being dispatched! Definitely won't be using again.”
“I really hope you have the sense/luck to read these reviews of IWOOT and NEVER BUY from them, I wish I had known! I have same story as everyone else - bought £80 of Star Wars tops for my son on 29th November, card charged immediately, absolutely no sign of the goods, can only email the slow customer service and in any case I was told I can’t cancel the order as it has been ‘processed’ even though no sign of any despatch! Can’t believe this could be legal. IWOOT are owned by The Hut Group so I won’t be buying anything from them again.”
“Ordered a Christmas jumper on 30 November and it's still not here. Says on item 'usually despatched within 2 days'. Money taken straight away. Emailed them and they replied several days later to say expect dispatch within 7 days. Still nothing. Just says order processing. Avoid!”
“Absolutely terrible experience. Ordered two Christmas sweatshirts on the 1st December with an email received to say sweatshirts would be dispatched by the 3rd Dec. Long story short, still waiting for sweatshirts and it is now the 17th! My kids missed Christmas Jumper Day at school and are now not likely to have the sweatshirts for Christmas Day as they are yet to be dispatched. The customer service is shocking with very vague responses stating dispatch will be in 7 days. This is the worst experience I have ever had ordering from a company online. Please take your custom elsewhere......”
“First and last time experience - Item never came. Emailed 5 times for tracking number with no response. Chat line is a robot, cannot speak to a person. Had to stop payment and hope for a refund. Deal with at your own risk”
