“Ordered harry potter tins with tshirts and after 2 months of waiting they cancelled my order. After repeated emails they send the same standard response blaming suppliers however the items are available separately on the site still but at a high price so I can only assume they sold my items to cheaply and are now making excuses. The customer service responses really annoyed as they never actually answer you, just the same copy and paste excuses. They have nice items but I would never trust or recommend them again as they obviously don't care about their customers.”
“They are really good at keeping updated about order. Most of items I ordered were in stock but weren't as quick to deliver as others stores I have used. Items were as described so no complaints.”
“I was stupid enough to pay for next day delivery on a dinner set for my friends wedding. I ordered it 4 days before the big day, and waited in for delivery........which never came. Every day Yodels tracking ap assured me it was on the way, only to let me down. I thought it was just Yodel that were a nightmare, but I was very wrong. I was left to buy another gift at the last minute, the plates turned up the day I arrived back home! I decided to keep them for myself, but when I opened the box, they were smashed! This is when my real nightmare began. It is now 7th September. I ordered the plates on 25th July........I am still awaiting a refund. I opened a PayPal case, but the hut group informed me that they could not refund me whilst the case was open. I closed my case, which I now 100% believe was their game, as I can not open it a second time. I have received numerous messages assuring me my refund will be issued with 2 to 5 days, and I am still waiting. This company have broken the consumer rights law. They have STOLEN MY MONEY, and respeatedly lied to me. Please avoid them, as I would hate for anyone else to have to suffer this abuse. Trading standards have been informed.sara”
