Jessops Reviews

Name: Jessops
Address: -, - -, Leicester
Rating: 1.87

1.9 Rating 146 Reviews

21 %

of reviewers recommend Jessops

1.9

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Jessops:

Shop online for digital cameras, digital SLR cameras, lenses, camcorders, printers, memory cards, camera accessories, camcorder accessories at Jessops

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"My body physically aches, especially my neck with the amount of facepalming, pacing, stress, and anger I've had to deal with because of this crappy company. Worst gift giving experience of my entire life so far.\r\nLong story short, DON'T ever buy anything online from Jessop's. Ordered before Christmas, it's now been nearly a month since I ordered and it's ARRIVED DAMAGED, then returned BROKEN IN HALF, then the same broken pair was sent back to me, then sent away and made it way back to me for a third time. Still no response from either Csjessops.com or csresolutionsjessops.com outraged by the amount of time I've had wasted, a 7am-5pm collection slot (4 separate occasions now) for a pair of binoculars that arrived broken in half. Also Ive still been left in the dark with regards to what the solution is, I keep only getting umms and arrs about what they should do coz this is clearly such a massive fk up. I just want either a new pair or a refund and it's still such a struggle for them to even approve that and let me know what the outcome is. Nobody knows how to resolve this problem because not a soul has even tried to send me a new pair yet. They won't send you the goods you've ordered UNTIL they receive the broken goods back, now normally this would make sense, especially if the product can be resold or refurbished. The pair I received couldn't even zoom in, the zoom arm was completely jammed and the focus was never syncing... It's almost like one of the lens has been completely detached and forcibly been put back together again. It also came to me in a box labeled KITE PACKAGING.CO.UK so I know it was some other users broken pair that was sent back too, how the fk it ended up at my house, not once, not twice but three times due to Jessop's and DPD being incapable of delivery services.\r\n\r\nIf you like being left in the dark, receiving countless broken or completly destroyed food then Jessop's is the place for you. Just make sure you take some Kalms or summin before you try and sort anything out with them. It WILL be a very stressful experience. Good luck. Oh, and wish me luck too! Haha"

Jessops 1 star review on 13th January 2023

Nath

Jessops 1 star review on 28th December 2021

Gary

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Sony A7 camera and a mount converter in November 2018 and refunded it in early Nov 2018. The staff told me that the refund should be done within 2 to 3 weeks, so I waited for a month and no one called me or sent an email to me about the progress of the refund. I then sent an email to the so called ''customer service'' in early December 2018 and ask about the progress. I waited for another month to get an email in Jan 2019 asking if I returned the item in store or not so they could further investigate into my case. So I replied and said that the items were returned in store. After that, there was no response from the customer services email or even a call. I didnt know something happened to the quality my refunded item until I called in Feb 2019 (4 MONTHS)!!! At that time, the staff told me he had emailed the warehouse asking for the situation but then after 2 weeks, I called again and the staff told me the same thing, saying that the warehouse had not replied. Does that mean if I had not contacted Jessops, they would have kept my refunded item forever? Is this some kind of CUSTOMERS' Services I should be expecting from Jessops? I bought it from Jessops because of the reputation and this time, the services really scares me off and is totally unacceptable and awful.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Recently tried to purchase a camera via finance however it was rejected and Jessops has taken 42.60 from my account even though I have not made an order!”

Helpful Report

Posted 5 years ago

“I purchased a telescope for my husband the last week in October to put away for Christmas, he felt it would be to difficult to use so contacted them just after Boxing Day to be told Christmas refunds goods have to be purchased from end of November,they were no help what so ever, pointing out that if I scroll through many pages it will show dates for Christmas purchases, all I wanted to to was swap it, it’s a£370 telescope which I haven’t even paid for yet as was on hp, it’s just sitting in my bedroom in a box gathering dust”

Helpful Report

Posted 5 years ago

“I ordered a cable released a months ago. The day I received it I realised it wouldn’t work with my flash unit so I called to get the refund code. After waiting 30 minutes for someone to answer I was given a number and asked to post the item back to them. They said the refund would be given as soon as the item was returned to them. I sent it back the same day and they had delivery of it a couple of days later. This was a month ago and after 3 calls asking where the refund is I’m still waiting for £69.99 to be given.”

Helpful Report

Posted 5 years ago

“VERY DISAPPOINTING SERVICE! Ordered an item, they took the money out of my account. Item not delivered and unable to track it on the site. Having to chase them up on this multiple times and still waiting or my item. Will not be ordering from them again. Don't risk spends lots for EXPENSIVE ITEMS with poor communication services.”

Helpful Report

Posted 5 years ago

“Appalling . Ordered three weeks ago online but no one me product was out of stock and didn’t indicate this on the website. Have emailed the customer service team three times and no reply! Rang the phone line and they confirmed a delivery time, chased this up again and no one had replied or has a record of this conversation. Worst customer service I’ve ever encountered but they were very quick to take my payment! Oh... and I still yet to receive my goods”

Helpful Report

Posted 5 years ago

“DON'T BUY THERE!!! I made a purchase over £1000. I never recived my parcel, they send money back. After 3 weeks they made another transaction, that I didn't confirmed (I've already bought my staff in different place). I never recieved the parcel. I've made a contact and Jessops confirmed that parcel is back and they will send money back. Now almost 2 weeks later I still don't have my money back. I had to contact Customer Service and they wasn't able to send me confirmation of refaund. The worst transaction ever.”

Helpful Report

Posted 5 years ago

“3 years ago I spend several thousand pounds on new cameras, lenses and drone, all purchased through Jessops. That experience was flawless, and that's why I was giving my business this time around. But it won't happen again. Here's why. I ordered a camera, a lens, an external recorder and a filter from Jessops. The order was paid for with Pay Pal Credit. I didn't receive any email confirmation from Jessops acknowledging the order, but I did get an order number at the check-out screen. The order was placed on Thursday 11th January, and I expected the items the following Monday. The following Tuesday - 15th January - I emailed customer service to chase the order and got a reply stating that order had been received and was processing, but I wasn't able to track the order on the Jessops website. By the Friday, 8 days after the order was placed, I called their customer service number, and after some delay spoke to a representative who told me that a few of the items I'd ordered aren't in stock and they didn't know when they'd be back in stock. As I'd paid with PayPal Credit, none of the orders would be shipped until all items were available. Jessops shouldn't be listed products as available to purchase on their site if the items aren't in stock! I asked for the unavailable items to be removed from my order and for the only item in stock, the Sony A6500 camera, to be sent. This was agreed on, and the following Monday 21st January - 10 days after the initial order was placed - I received a box from Jessops. I knew something wasn't right straight away as the box was too light to be holding a Sony A6500 camera. And behold, the item in the box was a GoPro Hero 7. I called Jessops straight away and they acknowledged that I had, indeed, received the wrong product and a different customer had received my Sony A6500. I was told someone would call me back later in the day to arrange for it to be picked up. No one did. On Wednesday, 13 days after the order was initially placed, I called Jessops again, and after around 20 minutes on the call, they arranged for DHL to collect the wrong item. I then cancelled my order of the Sony A6500. Today is Thursday, two full weeks since my order was placed with Jessops and I still don't have the camera gear I need for the job I have to do. My money is tied up with them until they process my return. But once they do, I'll be taking my business to Wex.”

Helpful Report

Posted 5 years ago

“I received terrible service in one of the Jessops stores when returning a faulty camera I had bought the day before, which was quite expensive. One of the staff members was extremely loud, accusing, patronising and blatantly rude towards me in front of other customers. I was totally embarrassed and just wanted to get out of the shop as I felt completely intimidated by him. I emailed customer services to inform them in detail of my complaint but four weeks later, still have not heard from them, not even an acknowledgment. Purchased elsewhere due to the shockingly dreadful experience.”

Helpful Report

Posted 5 years ago

“BEWARE THE JESSOPS/FUJI SCAM On the 19th of October 2018 whilst browsing the Jessops Site I was enticed by a FujiFilm Promotion that offered generous cashback when purchasing certain FujiFilm products. I was particularly interested in the XF100-400mm F/4.5 - 5.6 R LM OIS WR lens. After checking that this was a qualifying product, I purchased the lens for £1599.00 paying in full upon order. Upon complying with the offer and duly applying for the £280 cashback... after a prolonged ‘processing claim’ period, FujiFilm eventually contacted me to decline my claim after deeming my proof of purchase from Jessops was invalid. I tried for the duration of the offer to get the cashback honoured, but to no avail. I was blatantly ripped off. I bought the lens becuase of an offer and that offer is merely a scam. Jessops support not responsive. Fujifilm support not responsive. This is pure thievery. Why buy from a UK company? Buying a grey import from Hong Kong or somewhere is less risky”

Helpful Report

Posted 6 years ago

“Really poor customer service. Never seem to know what's going on and all they can do is apologize and ask if there is anything else they can help with have call over 20 times to complain about a camera that never arrived. Even the manger of DHL made more effort and dropped a note in my door to call him. In the future will never use them again”

Helpful Report

Posted 6 years ago

“bought a digital camera off these jokers last week , asked for a simple one without wifi . was told i would need a card to plug into machine which they sold me . turns out yhey sold me something totally incompatible which only fits certain computers . jessops could not care less that they missold me a product that is unusable and suggest i spend more money buying various adaptors to fit my machine . seems the salesman is just a wideboy who values any sale over finding the right product for the customer . steer clear of jessops otherwise you will end up buying stuff which does not work !”

Helpful Report

Posted 6 years ago

“I ordered a Christmas present for my daughter on 23/11. I payed by PayPal and funds were taken out of my account immediately. I did not receive any email either confirming the order or telling me it was out of stock. I phoned the customer line and then was told it was out of stock. I asked when stock would be available- they told me they would get back to me. Despite giving then 2 phone numbers and an email address I heard nothing for two days. I rang back.... was told item would be in stock on Friday 1/12. At 19.45 on the Friday I received an email to say funds could not be taken ( I checked and PayPal has returned the money to my account) the email said my item was held in dispatch (telling me that it was being held until payment came through) I phoned 9.00 Saturday morning 1/12 and gave my card number to pay fo my item... when i asked what day my item would be delivered I was told it was out of stock!!! I then told the sales assistant to cancel my order immediately. She told me she had cancelled the transaction. However when checking my back account the funds had been taken out! Who knows when I will receive it back!! My whole experience with Jessops has been completely disappointing. Their communication is extremely dire. Shocking that a long standing company do not have resources in place to communicate efficiently with their customers... they’ve just lost another one.”

Helpful Report

Posted 6 years ago

“I ordered a Christmas present from Jessops during black Friday. A week later after not receiving it I contact customer service who say it is out of stock and they have no date when it will be in stock. I had no idea it was out of stock. When I ask if i can cancel the order I am given a phone number to call, I call a number of times but get no answer. I have now emailed customer services but don't hold out much hope. The item will simply be returned if and when it is received. Another customer lost.”

Helpful Report

Posted 6 years ago

“my daughters dog died, we decided to get a canvas print of the dog to hang on her wall. took the picture in and collected the canvas print the next day. couldn't really inspect it in the shop because it had been parceled up, and we didn't want to risk it getting damaged going home on the bus. when we got it home and opened it, we were upset about the quality. the picture was too dark on one side, and you could only really see one side of the face. Now I know the picture was a little dark on one side, but you could see the face, and also why didn't someone ask us or gave us advise about lightening the picture slightly ??? no one advised us about any of this. When i rang up the next day to discuss with the store. i was told they still had the picture on file, and yes it could have been made lighter. But if i wanted it doing I would have to pay another £28. I put my trust in the store to advise me, and they failed to do this. My advise to anyone wanting a canvas print from Jessops to make sure you go it prepared with all the questions you have, because THEY wont advise you... Really not impressed with them.”

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Posted 6 years ago

“very helpful staff”

Helpful Report

Posted 6 years ago

“Ordered a pair of Bushnell Binoculars at 7.10 p.m. on a Thursday evening, and they arrived the next morning at 11.15 a.m., and the price was the cheapest anywhere. Can you beat that for service!?”

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Posted 6 years ago

“Great customer service team support. Order dealt with efficiently and dispatched speedily. Cannot fault.”

Helpful Report

Posted 6 years ago

“Really bad!!! Bought online...no stock but take money upfront...you can call more times them or your bank someone refund your money!! Do not use them...never answered for any email...call is terrible long time waiting...just keep your money but do not give you anything.”

Helpful Report

Posted 6 years ago

Jessops is rated 1.9 based on 146 reviews