Jessops Reviews

Name: Jessops
Address: -, - -, Leicester
Rating: 1.87

1.9 Rating 146 Reviews

21 %

of reviewers recommend Jessops

1.9

Based on 146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Jessops:

Shop online for digital cameras, digital SLR cameras, lenses, camcorders, printers, memory cards, camera accessories, camcorder accessories at Jessops

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"My body physically aches, especially my neck with the amount of facepalming, pacing, stress, and anger I've had to deal with because of this crappy company. Worst gift giving experience of my entire life so far.\r\nLong story short, DON'T ever buy anything online from Jessop's. Ordered before Christmas, it's now been nearly a month since I ordered and it's ARRIVED DAMAGED, then returned BROKEN IN HALF, then the same broken pair was sent back to me, then sent away and made it way back to me for a third time. Still no response from either Csjessops.com or csresolutionsjessops.com outraged by the amount of time I've had wasted, a 7am-5pm collection slot (4 separate occasions now) for a pair of binoculars that arrived broken in half. Also Ive still been left in the dark with regards to what the solution is, I keep only getting umms and arrs about what they should do coz this is clearly such a massive fk up. I just want either a new pair or a refund and it's still such a struggle for them to even approve that and let me know what the outcome is. Nobody knows how to resolve this problem because not a soul has even tried to send me a new pair yet. They won't send you the goods you've ordered UNTIL they receive the broken goods back, now normally this would make sense, especially if the product can be resold or refurbished. The pair I received couldn't even zoom in, the zoom arm was completely jammed and the focus was never syncing... It's almost like one of the lens has been completely detached and forcibly been put back together again. It also came to me in a box labeled KITE PACKAGING.CO.UK so I know it was some other users broken pair that was sent back too, how the fk it ended up at my house, not once, not twice but three times due to Jessop's and DPD being incapable of delivery services.\r\n\r\nIf you like being left in the dark, receiving countless broken or completly destroyed food then Jessop's is the place for you. Just make sure you take some Kalms or summin before you try and sort anything out with them. It WILL be a very stressful experience. Good luck. Oh, and wish me luck too! Haha"

Jessops 1 star review on 13th January 2023

Nath

Jessops 1 star review on 28th December 2021

Gary

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT give this company your money. I was fed misinformation on multiple occasions by the customer service team and the store. I went in-store to buy a new camera and lenses where I was told by the assistant that my order would be delivered to me within 10 working days. After 10 working days had elapsed I called looking for an update and was told that they couldn’t give me an update on the delivery, they couldn’t advise me on what I should do and they couldn’t even cancel the order unless I went in store (not local to me). 3 days later I spoke to another representative who advised a delivery date which also turned out to be false as over one month later the order hadn’t arrived. Despite emails to customer service and regular phone calls chasing for an update I was left completely in the dark regarding my +£2k order and forced to go back to the store just to get the order cancelled and refunded. This is the worst customer experience I’ve ever had, definitely stay away from this company.”

Helpful Report

Posted 5 years ago

“Not a Care for Loyal Customers - won't ever purchase through Jessops again I've used Jessops for the last few years for my camera equipment; great deals and good financing services. I've spent around £3,000 overall so certainly class myself as a loyal customer. HOWEVER A gimbal camera I bought became faulty around 5 MONTHS after purchase (I tried ALL TROUBLESHOOTING to no avail). The gimbal was usable but unreliable and eventually the fault became too frustrating during filming. I contacted Jessops 10 months after purchase and they told me to call the manufacturer. The manufacturer then told me it was Jessops responsibility. I called Jessops AGAIN and was told I needed to bring it into store and they'd sort it as it was within 12 MONTHS OF PURCHASE. I'm self-employed and live in the country so put this on my to-do list; a visit to the closest shop, during opening hours, is near enough impossible for me to fit in. So NO OFFER OF ORGANISED COLLECTION was given - this is standard for so many companies today. After ~2 months of trying to find a gap in my diary I gave up and called again: "Sorry, it's out of warranty now so nothing we can do". I tried to make it clear that email exchanges had been made WITHIN THE 12 MONTH WARRANTY PERIOD and so that should have been proof. Jessops: "Sorry, can't help". I then emailed and asked to submit a complaint and explained the situation. ONCE I had a similar situation but my item actually became faulty JUST AFTER warranty, NOT 5 MONTHS after purchase. The (much smaller) company gave me the benefit of the doubt and fixed my purchase. Jessops replied and told me if I could submit some faulty footage that'd be proof of the fault. Who keeps faulty footage?!?! By some MIRACLE I found some proxy clips of footage showing the fault and sent them in. I was THEN told Jessops needed the original files so they can date them. I didn't have them as they were proxy files exported a few months after filming. Then I was told the footage needed to be WITHIN 6 MONTHS of purchase not the orginal PROMISED 12 MONTHS. Then I got an email asking for the footage AGAIN as they hadn't downloaded it. I sent it AGAIN and haven't heard from them since. Given my loyalty, recommendations AND spending THOUSANDS of POUNDS, I felt this act of constantly making it harder and harder for me and shifting the goal posts was such a disappointment. I have lost trust in the customer service of Jessops and will no longer shop with them. What a let down.”

Helpful Report

Posted 5 years ago

“Extremely dissappointed with Jessops repair and customer service. I've had a lens in for repair for 2 and a half months now with yet another estimate for an additional week which will no doubt also be broken I asked for a loaner lens since I NEED it for work but was denied and was also told I wouldn't recieve a discount or compensation for this extreme delay for the repair. I would advise professionals to stay FAR away from jessops repair and while I've spent about £5000 at jessops over the last year I will not be spending any more. Jessops also has ignored my emails and really its a joke. They still want £800 to repair my £1400 lens after 3 months of it sitting on a shelf with their outsourcer and refuse to take responsibility for it. Actually absurd. Other photographers I know have had similar damage done to their lens and using other repair shops have had it turned around in 10 days. I didn't even get a repair estimate for a month and a half”

Helpful Report

Posted 5 years ago

“Ordered a Canon 1.2 85mm on a special order that could take up to 28 Days, I cancelled it after reading the reviews on here and other review sites. I had previously cancelled another item last year as they never mentioned that the lens wasn't in stock and that I would have to wait up to 28 days. If you need a lens for a certain day, and its a special order, do not use Jessops and they do not give any assurances and can and have been known to cancel orders on the 27th day.”

Helpful Report

Posted 5 years ago

“I’ve been into Jessops Southampton store several times over the last few weeks and found very friendly and knowledgeable staff able to answer my weirdest novice photography questions. They are genuinely happy to pass on good advice and recommend useful products. My camera skills have developed well and I’m thoroughly enjoying my new hobby. Thank you especially to Phil G. Your knowledge and patience is wonderful. You have taught me how to use my camera to better shots. I’m very happy. I’ll be back to see you when I’m ready to get enlargements printed. Only negative grumble is would like to see more stock in store.”

Helpful Report

Posted 5 years ago

“Purchased expensive camera, no tracking or emails to say camera despatched. Bog standard reply when I queried the service, poorly packaged. Didn't know if the product was in stock.”

Helpful Report

Posted 5 years ago

“I dropped off some black and white 120 film to be processed over 3 weeks ago at their Leeds shop. I was told that they would send off my film to be processed at a professional lab. However, when I went in last week, they informed me that they had not sent it off because they had now set up their own black and white film processing in-store. However, they had not yet processed the film. They told me that the film would be ready on Tuesday of this week. When I went in, the film still was not ready. It had just been developed, but was drying on a rack behind the counter (not exactly a dust free environment in which to dry processed film). I went in today, only to find that they have done a very poor job at processing the film. There are big white patches and it looked like the film had not been fixed properly as there are runny streaks throughout the film and along the rebates (film edges). I was told that this was due to a light leak. However, I have processed other films in the same camera with no issues. Furthermore, I know how to take the film out of the camera without exposing it to light. In addition to this, when I scanned the negatives, there are dust and scratches on the film. The salesperson who served me said that they would photoshop the images from the film. They gave me a film and and a voucher to have a film processed for free. I will not set foot inside a Jessops store again and will put in a complaint and ask for a full refund.”

Helpful Report

Posted 5 years ago

“I will never spend another penny in the nottingham branch particularly or any other branch within the company !!!! I am totally disgusted with how they have treated us after purchasing a top of the range expensive camera and lens .Head office are as bad promising me a call back by the end of the day from their manager who I could her whispering orders to his colleague as to what to tell him to say to me .The manager at the nottingham store also lied to me regarding a manufacturers faulty camera .i will be taking it further !!! To say I am extremely angry by the whole experience today doesn’t come close to how I feel .”

Helpful Report

Posted 5 years ago

“Had the opportunity to go to Birmingham last week and went into Jessops with the hope of purchasing a new lens and discussing some camera option. Total waste of my time. Five members of staff, all male, so busy talking to each other that despite being there for over 15 minutes looking at the options available to me, there was no attempt to make contact. One pair moved to allow me to get past but did not break from their discussion. Dread ful lack of customer service or contact, poor labelling and information on display and high prices. Won’t be bothering again.”

Helpful Report

Posted 5 years ago

“They really are utterly useless. They claim to be experts in photography...........and yet their staff in the Manchester branch are beyond clueless - you really have to do your own research - don't ask them for help - they just "guess". And although this can be quite amusing it is quite annoying if you actually want advice on a camera. They are VERY overpriced. They claim to price match the competition which makes you think "Ah this is going to be a good deal"......but no.....it turns out they won't match any of the other local camera shops.....let alone Amazon (Amazon was ALOT cheaper). Delivery time.....lets say you get past the cluesness and the overpicedness and buy something from them and think "sod it I'm here now". Don't expect anything they claim will "get delivered the next day" to show up anytime soon.......or indeed at all.......infact they won't even tell you when it will show up. Will your new camera arrive tomorrow, in a week, in a month, in a year......who knows. Well maybe they do know but they sure as hell won't share that information with you. Now onto the good stuff.......they LOVE their insurance. It's very hard to talk to them about anything without them trying to charge you extra to insure it. Camera, Lens, Memory Card, Bag of Crisps a set of photographic dog turd bags. You name it they want to sell you insurance for it. And they don't like "no" as an answer. Honestly don't bother. Wex Photography are just down the road and they have people who have not only have seen a camera before but actually know how it works (and they are much cheaper).”

Helpful Report

Posted 5 years ago

“Jessops Hull Store is worth a visit, as the staff or so helpful, with years of expertise. I bought a new lens and nothing was to much trouble, helping me understand what does what. I even find the after care is first rate, as I can go in with any stupid question(s) and they help me understand and demonstrate the camera. All shops should be this helpful.”

Helpful Report

Posted 5 years ago

“If you buy online be aware - next day delivery can means 4-7 day I order next day PM delivery- Jessops didn’t care about PM (for what I pay extra) so courier came to my 10:00 when I wasn’t in home - next 2 days I wait all day but he even didn’t show (UK mail part DHL). I contact with Jessops and they basically didn’t care at all - always I get only link where I can check where my package is. I never before see such unintended of customer. Never again”

Helpful Report

Posted 5 years ago

“Unless ordering something you dont care about them fulfilling, AVOID LIKE THE PLAGUE I am absolutely disgusted with the way Jessops conducts their business. I placed an order for a gimbal (for recording a very important life event due to happen next Monday). I was told NOTHING until i get an email yesterday (5 days later!) that the order has been cancelled. so in short I have lost opportunities to shop elsewhere at a good price on the product (or similar) and lost a considerable amount of time to source the product. The only thing Jessops has been prepared to do is give me their 'Regret in not being able to fulfill the order'... Regrettably that sentiment is not going to help the situation your poor business practice has put me in. Nor will it help stabilize my equipment. Avoid this company for any important purchases, they are not trustworthy or have any integrity.”

Helpful Report

Posted 5 years ago

“Went into the Bristol store in Cribbs Causeway to purchase a new Sony A7 III + 24-105mm lens, walked around the store for 20 minutes waiting for someone to approach me, which no one did. There were 3 staff present stood behind the desk talking to each other, they completely ignored both myself and other customers in the store. Made the whole experience a complete waste of my time, left a very bitter taste in my mouth, I will never enter another Jessops store to purchase anything, neither will I recommend them to anyone, an utter shadow of what the company was before they went bust. I ended up going into the centre of Bristol and spent £4000 with another (far superior, helpful, well stocked & friendly) high street photographic store.”

Helpful Report

Posted 5 years ago

“Horrible service, the manager always busy. When you will have an issue with them, they will "resolve" it ASAP by continuously procrastinating....”

Helpful Report

Posted 5 years ago

“Absolutely do not use this company if you are buying expensive semi professional equipment. The ten day order time is a lie. I have waited a month for over £1400 of equipment needed for a shoot and it has taken a month for me still to not have recieved it. When I mentioned that I would be canceling my order and putting a shi**y review on here. Their guy said cheerfully that I was entitled to do that. Not bothered about the rep of the company he works for. There were two Jessops branches in Coventry where I used to live a while back and both have closed. Does the management not care about its customers and the fact that both their staff and the website lie to make a sales. All they had to do was say it may take up to six weeks. Ok now i know. But not knowing till now is going to cost me big time in having to hire equipment for this shoot. I will never darken the threshold of their doors agiain. Shame cos it used to be a good company.”

Helpful Report

Posted 5 years ago

“I spent £500 on a camera, which is a lot for me. I chose Jessops because I assumed they were reputable and they offered finance. My camera arrived last week. The awful DHL tried to deliver when nobody was home and, of course, did not try a neighbor. I ended up spending an hour at their depot while they tried to find my package. It then turned out the microphone wasn’t working properly - a continuous static buzzed in the background of recordings. I tried to find a fix, but clearly the camera itself was the issue. I contacted Jessops online with live chat. They just told me to go in store, so I did. To my surprise, rather than being offered any help by the customer rep, I was told they have to send the camera to their head office to be looked at before a replacement can be provided. They called and passed me over to a handler who gave me a return number. The store said they would return on my behalf. I left and then came back after realising I had ZERO proof of returning my camera to them. They said ‘we don’t do that’ when I asked for a signed document in case anything went wrong, so I awkwardly left, feeling afraid that this could go to ****. I’ve been around long enough to know how often that can happen. I now have to anxiously wait for their head office to confirm my camera has been received. Looking through other reviews, it looks like I could be waiting a while. I wish I’d just ordered from Amazon, because they know how to treat their customers. Why should I have to wait weeks for a replacement item? Rubbish.”

Helpful Report

Posted 5 years ago

“Ordered a lens and two filters last Wednesday. Received ONE of the filters the next day. The other filter and the lens were promised by the order confirmation in 2 to 3 working days. By day 4 I'd received no confirmation that the lens and filter had even been dispatched. So I rang customer service and they told me that there was NO stock anywhere in Jessops and that there was "no ETA" on them getting more stock! They said they'd look into it and get back to me. Heard nothing since! Looking through these reviews, this seems to be a VERY common theme! Will be ringing again tomorrow and if they can't tell me WHEN I'm going to receive my lens and filter, they can forget the order and give me my money back. I'm wondering if lack of stock is because they've run out of credit with their suppliers. Are they about to go bust again?”

Helpful Report

Posted 5 years ago

“Failed to deliver when expected. Repeated telephone calls finally resulted in a delivery one week late. No explanation or apology. I would never use them again.”

Helpful Report

Posted 5 years ago

“The fact that I have to publicly call out Jessops states there are problems within this company, it's no wonder why they are struggling as a outlet. Over the course of 4 weeks and 4 emails I am still waiting for a response regarding me being charged for items I returned back in December 18. now I would call however as I'm on a remote island in Cambodia which if can imagine it it proves a little problematic for one to simply get on the dialer and phone up. Customer service here is a joke and for this precise reason if you want to buy equipment make sure you aren't travelling befhorehand as they have ZER0 response times for email support, it's actually appalling how all 4 emails are being neglected due to someone's mishandling and simply not doing their job properly within this company. So be warned good kit, decent prices, just don't expect problem solving from their "apparent customer services Dept" which is a mere myth in the jessops structure.”

Helpful Report

Posted 5 years ago

Jessops is rated 1.9 based on 146 reviews