Name: Mattressman
Rating: 1.36

“Shocking!!! Bed broke on day 2 whilst I was asleep, the 2 middle support legs snapped from under the bed even tho it was on cardboard for a 'nonslip' surface until I could buy a nice rug! Thankfully I hadn't bought the rug to match the bed in advance as it is not the advertised color! Refusing to refund or send replacement legs without charge! It was the Clover bed! AVOID AVOID AVOID”

Mattressman 1 star review on 13th November 2020

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Posted 4 years ago

“Ordered a bed when it was delivered a part broken, replacement part also broken. Bed was return, still awaiting refund. After numerous emails still no refund or correspondence. Shoddy products even worse customer service. AVOID.”

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Posted 4 years ago

“Sent items back refund still not issued after 3 weeks. Shocking service, definitely avoid at all costs.”

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Posted 4 years ago

“This company have taken £99 out of my 80yr old mother's account but not delivered the goods. Wont answer email. Won't answer the phone and online content comes up with an error.”

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Posted 4 years ago

“Sat outside Stevenage store for over 30 minutes store still not over it should of been open at 10am”

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Posted 4 years ago

“No bed after 4 weeks. Called customer service today . Woman was rude and had no customer service skills at all. She couldn't wait to get me off the phone . No apology , no care. !”

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Posted 4 years ago

“Ordered garden sofa set back in May ,next day told it was damaged so can't send it ,asked me if there was anything else I liked instead, told them no .2 months later they finally told me it was on a order arriving 7 August.....never arrived or existed, asked for my deposit back ,3 weeks later still not got and can't get hold of anyone to chase it up ...absolute joke of a company, pls avoid”

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Posted 4 years ago

“Ordered a mattress should of been next day delivery never came 3 days i had of work for this they said they couldn't deliver it because the traffic and then it was because the gate was locked which is a load of bull dont lock the gate through the day so asked for a refund lets see if we get that will never order of this company again i would give it no stars if i could”

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Posted 4 years ago

“Recently ordered a double divan base, and within two months the drawers have started to come apart. Very poor quality make, very disappointing especially after having issues with a mattress from the same company, less than a year old and the springs going, only to be told there’s nothing wrong with it! Will never shop there again.”

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Posted 4 years ago

“Please be careful when ordering with this company- order delayed, came in two parts rather than one with the second arriving a week later. Part of the wardrobe is wrong so it is part built in the spare room looking awful and the worst part is despite continual promises of a callback/resolution it never comes and phones don’t get answered despite numerous attempts - would not order again from this company”

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Posted 4 years ago

“Based on my recent experience I would not recommend ordering from mattressman. I ordered a bed for my daughters birthday and received no receipt or email of confirmation. It took them ages to deliver to me, only to open it straight after delivery i saw torn fabric on the side panel. The boxes looked worn and torn soon as they were delivered to me anyway so I wasn't happy about this immediately. I messaged mattressman straight away and was told a replacement part would be sent. They were unclear about when but days later I was told it was be on a Tuesday or Wednesday and that courier is probably held up but anyway nothing came. It took me endless amounts of chasing up only through messaging system as phones lines were dead since lockdown period so I was even more frustrated because communication was unclear. In the end after over 3 weeks later I managed to speak to someone who told me the replacement part will come end of June or July. So I got the replacement part eventually and upon delivery I noticed the box was torn and as I lifted the bed panel to my horror it was torn at the fabric YET AGAIN..... I was so angry and very disappointed indeed the second time and they don't seem to care about helping you once they've delivered damaged goods to you time and time again. DONT WASTE YOUR TIME AND MONEY.”

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Posted 4 years ago

“Based on my recent experience I would not recommend ordering from mattressman. I ordered a bed for my daughters birthday and received no receipt or email of confirmation. It took them ages to deliver to me, only to open it straight after delivery i saw torn fabric on the side panel. The boxes looked worn and torn soon as they were delivered to me anyway so I wasn't happy about this immediately. I messaged mattressman straight away and was told a replacement part would be sent. They were unclear about when but days later I was told it was be on a Tuesday or Wednesday and that courier is probably held up but anyway nothing came. It took me endless amounts of chasing up only through messaging system as phones lines were dead since lockdown period so I was even more frustrated because communication was unclear. In the end after over 3 weeks later I managed to speak to someone who told me the replacement part will come end of June or July. So I got the replacement part eventually and upon delivery I noticed the box was torn and as I lifted the bed panel to my horror it was torn at the fabric YET AGAIN..... I was so angry and very disappointed indeed the second time and they don't seem to care about helping you once they've delivered damaged goods to you time and time again. DONT WASTE YOUR TIME AND MONEY.”

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Posted 4 years ago

“Horrendous! Ordered a nice white cabin bed with trundle and drawers. Arrived fast so I was impressed! Unboxed everything, no instructions so I went onto chat and they were emailed to me, fantastic! I then realised half of the hardware was missing! So unable to build the main cabin bed, no screws etc. Get back on to them, hard work getting them to understand. I was asked to send a photo of the instructions showing the missing kit to the same chap that sent me the instructions, it was quite simple! (Cabin bed hardware missing). This then couldn’t be sorted until the Monday! Monday I chase this up, multiple messages etc. “We reply immediately “ is on their chat umm not when you have a problem. Over a week later I am told the suppliers have broken a box down and posted the hardware. Now I stressed multiple times what hardware! So what arrives!!! The trundle hardware which I have!!! Back through the same process again!! Now into week two! Oh they will break another box and get it posted Tuesday!! This was last Tuesday! Still no parts so into the 3rd week! Now if anyone had common sense they would of collected this bed and delivered a new one which had been checked prior to despatch but instead you’ve people who don’t know their head from their backsides so will now have two faulty beds left in the suppliers makes no sense! Also put it this way if you have children with special needs that need preparing for things don’t use this company! Because it’s shocking!!!”

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Posted 4 years ago

“Terrible customer service! They refused delivery to home and dropped items on streeet. The bed was over 600£ and then they were deducting delivery charge. Enjoy the charge, I guess a failing business like yours has only charge fees rather than an actual sales!”

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Posted 4 years ago

“Absolutely shocking Ordered a bed frame that never arrived, when I contacted them, they informed me they hadn’t put the order through (despite taking my money) and promised the bed Frame would be with me within48 hours 5 days later they tell me the frame was lost by the supplier but I only found this out because I chased them From the looks of the reviews, avoid at all costs”

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Posted 4 years ago

“Worst matteress I have ever had only have it a few months sags and dips. Will never buy another one will stick to memory foam .”

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Posted 4 years ago

“They received my order 6 weeks ago however it was not in stock. Gave no updates and blamed the lockdown. When I called they were hostile and offensive. I cancelled the order however they have not refunded to the cost. Disgusting company”

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Posted 4 years ago

“Awful customer care from Mattressman, they want my Mum who is in her 80 's to pay £95 for them to visit her to check the mattress but if they decide its OK she won't get the money back! Decision made already I feel and a jolly good way to get money for nothing. 😠”

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Posted 4 years ago

“Terrible service of trying to resolve damaged goods on delivery, still unresolved six months later. Emails are ignored repeatedly from customer services, then if you get an emil answer from them the lady is normally out of office. Leave multiple emails with no response. Birlea themselves have tried to help me by contacting Mattressman but still not resolved, buy elsewhere its not worth the risk.”

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Posted 4 years ago

“Had a king size mattress delivered this morning. One man one van. expected my husband who is over seventy to help from van to inside property Then left us both in our seventies to man -handle to bed room and on to bed it's a bungalow but still we think the service was dreadful Did he expect us to sleep on floor and if no husband, was suppose to help VERY DISSAPPOINTED would not recommend”

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Posted 4 years ago

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