NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.13

1.1 Rating 257 Reviews

3 %

of reviewers recommend NCP

1.1

Based on 257 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NCP has the worth telephone assistant. I have been through almost 40 minutes of waiting for the phone to answer (20 minutes at the machine and 20 minutes at the barrier causing a long cue of car behind as well as a long cue into the carpark that gone round the block) . All because the bar code on my ticket was slightly smudged due to rain ! Good job I had no appointment to attend to. I have experienced similar last Dec at NCP next to Holiday Inn in Leicester when the man turn up after one hour and we al.ost missed the party .”

Helpful Report

Posted 5 years ago

“Glasgow Airport Long Stay Carpark “Safe and Secure” - Don’t Kid Yourself !!!! Glasgow Airport Website states... “Book with us today for peace of mind, knowing your car is safe and secure while you’re away.” “Our car-parks are monitored by CCTV and have regular security patrols to ensure that your vehicle remains safe and secure” Came back to car after two weeks holiday to find it damaged down the drivers side. Reported it to onsite NCP staff who took a report. Followed up with NCP. This is the NCP email response ...... Case Reference 2165342 I am emailing today in relation to your recent experience while parking at Glasgow Long Stay Car Park. The safety of our customers and colleagues at all of our sites is very important to us. We have a dedicated team who monitor and review our car parks to ensure that we are doing what we can to minimise risk. We would draw your attention to our terms and conditions which state:- “You should be aware that the Car Park is open to the general public. We cannot guarantee that members of the general public will not enter our Car Park and cause damage to property and/or engage in criminal activity. Accordingly, you park your vehicle in the Car Park at your own risk. We cannot and do not guarantee the security of your vehicle and/or its contents.” With regards to CCTV coverage we would advise:- “We may install CCTV cameras in the Car Park at our discretion to assist in its proper running. We acknowledge that the cameras may act as a deterrent to criminal activity, but do not make any representation as to the coverage provided or guarantee of the security of your vehicle if CCTV is installed in the Car Park”. If the damage to your vehicle was caused by a Third Party then under the Highway Code they should have provided their details. We apologise that this was not the case. Unfortunately after looking into this with the car park manager, in this instance liability for the damage has been denied I apologise for the inconvenience this has caused you. Should you require any further information, please do not hesitate to contact us. Kind Regards Customer Response Advisor National Car Parks Ltd”

Helpful Report

Posted 5 years ago

“@HelloNCP this is what happened to my car whilst in your Adams Row car park in Mayfair. Back window smashed and bag stolen. Appeared to be a manned facility but wasn’t. No one to help, called the call centre who said sorry, the t&c’s (that are obscured and so tiny you can’t read them) say we aren’t liable and you still have to pay! Won’t be using an NCP again.”

Helpful Report

Posted 5 years ago

“The worst carpark ever!!!!!!!!! We decided to park in a secure carpark during our day trip to London, but how wrong were we. We got to Adams row, Mayfair NCP at Aprox. 3pm on the 25/8/2019. After spending the day in London we got back to the car about 10pm to find the rear window of the car smashed and all our belongs taken from the boot. We had about 4 bags as we were traveling back from a wedding the night before. We had expensive and valuable items/ clothes etc along with a MAC pro laptop. We feel like someone must have known that there were valuable items in the car( someone must be watching us). When we parked the car initially, we were fixing our belongings in the back of the boot (that’s when the bags must have been spotted). No other car was broken in to, made us feel we were definitely being watched. We didn’t leave any valuables in sight. How did they know to choose that car? Indicates we were being watched. We called the police, but obviously they didn’t come out, and they still haven’t been in touch regarding this!!!!!!!!!!!! We are still trying to recover things with insurance etc, but no luck yet. PLEASE DO NO PARK HERE!!!!!! THIS CAR PARK NEEDS TO BE SHUT DOWN. We are completely devastated and upset.”

Helpful Report

Posted 5 years ago

“simple fact do not use ncp if anything goes wrong its your fault ,tried to speak to someone no joy sent emails no reply.appealed no joy.do not use NCP”

Helpful Report

Posted 5 years ago

“Awful situation. Left stranded after faulty ticket/barrier. Security refused to lift barrier to let myself and a female driver in front out. Curbed my wheel trying to reverse out after ticket was chewed up and security bullying us into reversing into oncoming traffic as he’d turned off intercom and refused to help!! Disgraceful. Need investigating!”

Helpful Report

Posted 5 years ago

“NCP Moor St Car Park. awful customer Service. Refused to help with faulty ticket/barrier, encouraging me and a previous female driver to make dangerous manoeuvres (reversing into traffic), caused me to damage rims, due to faulty machine/ ticket. Security wouldn’t lift barrier and switched intercom off. Disgraceful behaviour. Please investigate and retrain staff!”

Helpful Report

Posted 5 years ago

“I had successfully appealed but even then they said it is they good will to remove the fine. Appealed again few weeks later they refused to cooperate”

Helpful Report

Posted 5 years ago

“Parked in NCP's Birmingham "Londonderry House" multi-storey car-park, alongside the city's Queen Elizabeth Law Courts on a Friday morning. I arrived at 09.41am and left at 2.11pm the same day. The cost ? a staggering £24 for 4hrs 30mins. Outrageous rip-off”

Helpful Report

Posted 5 years ago

“We chose to leave our car with the summer special valet car parking run by the NCP..... within the first hour of us leaving our car there it was driven into a lamp post and subsequently written off. It has been an absolute nightmare for us claiming compensation from either Gatwick or the NCP for the stress and anxiety it has caused us, not to mension the ruined holiday and hassle it has been to source a new car within a very short time scale before the courtesy car is taken from us. The customer service has been shocking all round, leaving me to feel as though i’m being blamed for the whole unfortunate incident. Please do not leave your car here if you want peace of mind that it’s being compently looked after whilst you are away.”

Helpful Report

Posted 5 years ago

“Parked in Glasgow King Street for 1 hour and upon leaving I entered car reg number and time of arrival and was asked to pay 33.50. Paid using debit card and left car park. 2 weeks later Ive had a fine letter saying I didn't pay and could not find a payment on their records, only sending me photos of my car entering/exiting. I'm now in an appeal situation and the car park are saying I need to prove the £3.50 payment which Ive already shown them was paid on bank statement, I need to prove it was for this car park and that time, haha. the bank laughed at me when I asked them if they provide such detail which they don't of course. Ive now submitted it to the appeal place and wait to see what happens. by sound of other threads it may be rejected but I will refuse to pay this as I have done nothing wrong..... anyone else had this and do you know if they will continue to harass me or can I go anywhere else with this if appeal is rejected ??”

Helpful Report

Posted 5 years ago

“We parked at the Covent Garden NCP London we pre paid 11am-11pm when we arrived back to our car the car had been broken into back passenger window smashed in and all contents take company laptop and our shopping from selfridges!! 3 vehicles had been broken into the same time! This is meant to be a SECURE car park and when questioning the staff on duty he said the main shutters were broken along with the emergency exits which ANYONE can access! They staff were as useful as a chocolate teapot and acted very shady! Currently having to go through insurance to see if our stolen goods are covered!”

Helpful Report

Posted 5 years ago

“In March 2018 I stayed at Rumford street NCP carpark in Liverpool . I entered by Rev and put in the required payment for 2 hours (£7.60) but no ticket was produced . I tried to get my money back to try again but to no avail . I assumed that it wasn’t a problem as I had entered my reg but I did think it odd. Several weeks later I receive a letter saying that they had a video of meeting entering and leaving g the car park but not registering at the machine and we’re fining me £130 . They rejected my appeal. They are now taking me to court, the five having risen to £260 after 18 months ( I’ve still not paid as I wish to fight this in court) . My friend had exactly the same problem with this exact carpark a month earlier!! Their machine was mal functioning ( a common fault I hear). Had ANYONE had this same Problem with rumford st carpark???”

Helpful Report

Posted 5 years ago

“Parking machine out of service Had to get on train Did not want to use phone to pay by saying out loud card number and security number to carriage full Created an NCP account to pay NCP website would not accept payment on the day only future parking Had to create a "DASH" account to pay there and then. Ran out of time on train as arrived at destination After a meeting created "DASH" account and paid for that day and a further 2 days as staying in London Too late parking ticket issued. Appealed, rejected as "there were machines present", even though I had provide a photo of the only "out of service" machine NCP said "we have not chosen to participate" with the ombudsman and must use POPLA but if You do then you must pay the full amount. Seems like they are really trying to dissuade appeals! So I paid and appealed BUT in the small print of POPLA's FAQ says if you pay, you can not appeal? Catch 22 - They win what ever!”

Helpful Report

Posted 5 years ago

“Our car got broken into on Sunday night. At the ncp in holborn in London. The back window was smashed up and 5 suitcases were tipped out and a lot of our items were taken. I came back home with no suitcase or for my two years old. Literally all my make up was taken, all my expensive outfits, jewellery, perfume bottles, shoes and sentimental items that will never be replaced. This car park spouse to have security and able to look after cars as that's what we pay for. Will never ever use your car park again. I'm going to name an shame you so word gets around and puts customers off using your car park. I have already started doing this from today and will carry on as your team wasn't helpful at all.”

Helpful Report

Posted 5 years ago

“I used the NCP Finsbury Square car park recently and was shocked to find on my return that multiple cars had been smashed into and items stolen despite this being a restricted gated access. There was no security, no cameras and you are essentially stuck in the basement and potentially at risk if stuck alone whilst criminal activity is taking place. The NCP price is excessively overpriced for what it’s worth (I paid £38 for 2 hours) and as expected they refused to take any liability or even provide a refund on the car park charge given the poor circumstances. In fact their customer service gave a poor response to the incident and I don’t think this is a one off given their laid back attitude to things. Thank you for keeping my money and not giving any regards to customer experience. It’s not a safe car park nor is it secure. Terrible company. Please avoid.”

Helpful Report

Posted 5 years ago

“I’m sorry to read people’s experience of NCP parking machines. I too have been fined £60 The machine wouldn’t accept my car registration number it just took the first three letters so I put my money in. I got a ticket and wish now I’d kept it. I did for a bit and must have thrown it away when I cleaned the car. It’s so unfair as you can’t prove that the machine didn’t work. It’s your word against there’s. I shan’t be using this car park again or any of there car parks.”

Helpful Report

Posted 6 years ago

“I used the Car park in Hemel Hempstead... Stubborn, unhelpful. Bad working machines, ended up getting me a £100 fine. Just because I couldn't prove their own machine is faulty!! Racketeering scam for sure. Avoid all NCP car parks if you can.”

Helpful Report

Posted 6 years ago

“£16.50 for a little over 4 hours parking in Chester. This was after 6pm. I thought I'd get back and have to pay £5 or maybe a maximum of £8. But I've been completely ripped off. I've learnt my lesson and I'll never park in an NCP again”

Helpful Report

Posted 6 years ago

“I parked my car for 1.5 hours at their Mayfair site, just off Berkeley square. My car windows got smashed in and the contents of my car stolen. I contacted them via phone and email, asking for a £45 refund to cover the cost of my parking ticket. They refused to pay me anything. Rubbish customer service and a robbing company.”

Helpful Report

Posted 6 years ago

NCP is rated 1.1 based on 257 reviews