Peacocks Reviews

2.2 Rating 171 Reviews

30 %

of reviewers recommend Peacocks

Company Reviews

Questions

Metrics

2.2

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Peacocks deliver? How long does Peacocks take to deliver? Does Peacocks deliver on time? How is accuracy and good condition of items delivered by Peacocks?

Returns

How is Peacocks returns process?

Customer Service

How can I contact Peacocks? How quickly does Peacocks resolve customer queries?

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Visit Website

Phone:

029 20 270222

Email:

carol.raines@peacocks.co.uk

How do I contact Peacocks?

Helpful Report

(4 weeks ago)

You can contact Peacocks by Email, Telephone and Live Chat.

Helpful Report

(4 weeks ago)

50.00%

Industry Average

“ 99 ,,to return Parcel arrived at Peacocks warehouse only got refund for ,,4 items 2 missing Called customer service to be told there was only 4 inthe parcel and that the parcel was damaged that's why they would be missing and to contact Evri as my contract was with them The 2 items that where missing where the same one size medium and other large also return slip was missing . ”

- Anonymous

“ Having to pay to return a item. That was in a sale. Postage cost half of item. Terrible service. Peacocks have had a sale off me because I kept the other items. Will not be ordering online from Peacocks cost because the item comes up in size bigger than size stated online. ”

- Anonymous

“ Did an order in Kendal store yesterday by the staff online #200208771 for a tee-shirt and paid postage on arrival home found in the receipt that a different one had been ordered black instead of the blue one I had brought to the counter! Contacted Kendal told to contact customer service waited 20 mins for phone to be answered they could cancel the order but I would have to go in store for a refund - extra petrol and parking for their mistake. ”

- Anonymous

Peacocks Reviews

Customer Service - Average