Peacocks Reviews

2.2 Rating 171 Reviews

30 %

of reviewers recommend Peacocks

Company Reviews

Questions

Metrics

2.2

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Peacocks deliver? How long does Peacocks take to deliver? Does Peacocks deliver on time? How is accuracy and good condition of items delivered by Peacocks?

Returns

How is Peacocks returns process?

Customer Service

How can I contact Peacocks? How quickly does Peacocks resolve customer queries?

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Phone:

029 20 270222

Email:

carol.raines@peacocks.co.uk

How quickly does Peacocks resolve customer queries?

Helpful Report

(1 month ago)

Greater than 56% of reviewers feedback is Peacocks takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

50.00%

Industry Average

“ (20th Jan 2024 about 10:30 am) I was told I have no manners after defending myself against two unprofessional women(no customer service skills) & that's what I said to them. ”

- Deborah Surridge

“ Rang my local store to see if they had a jacket in and they did I asked if they would save it for me which they did but the jacket had gone down from £50 to £35 but they didn’t inform me that if I didn’t collect on that day it would go back up to £50 which I thought was unfair I rang customer service to see if they could oblige but nothing not very good customer service I would not buy from Peacocks again ”

- Anonymous

“ Tried to return an online order in store. No assistant at checkout and when she did eventually appear, no apology!!! She said in an abrupt manner that I could only return my item for and exchange as I'd paid via PayPal - there was nothing else I wanted but rather than lose my money, I ended up exchanging a blouse for slippers, an umbrella and hair bobbles!!!! Couldn't even exchange for a credit note!!!! Assistant rude, unhelpful and very sarcastic also telling me in future to read all terms and conditions - who does this!!!!! I always thought buying online gave you the right to return to store with receipt. Have been a loyal Peacocks customer for many years, but will NEVER shop in store or online with them again!!! Disgusted by their policy, massive lack of customer service and staff attitude!!!! ”

- Sandra

Peacocks Reviews

Customer Service - Average