Peacocks Reviews

2.2 Rating 169 Reviews

30 %

of reviewers recommend Peacocks

Company Reviews

Questions

Metrics

2.2

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Peacocks deliver? How long does Peacocks take to deliver? Does Peacocks deliver on time? How is accuracy and good condition of items delivered by Peacocks?

Returns

How is Peacocks returns process?

Customer Service

How can I contact Peacocks? How quickly does Peacocks resolve customer queries?

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Phone:

029 20 270222

Email:

carol.raines@peacocks.co.uk

How is Peacocks returns process?

Helpful Report

(2 months ago)

Greater than 100% of reviewers feedback is Peacocks returns process could be better.

Helpful Report

(2 months ago)

0.00%

Industry Average

“ Once you've FINALLY managed to navigate your way through the website, which I was hoping would be simpler to understand than the returns form sent with the goods I was trying to return, you then have to PAY for the privilege of returning your item. ”

- Claire

“ Impossible to return any items, there return process via evri (who for a parcel delivery co go out of there way not to take or deliver your parcel) is impossible to navigate, the only other option is by Royal Mail which costs a fortune, surely there is an easier way for Peacocks to do returns!!! do not buy. ”

- Anonymous

“ One top was sent all creased up and another was also creased, smelling REALLY bad and had white marks all over the back of the top! Both hangers were also broken into pieces. The tops looked ready for the bin rather than ready to wear, and at £16 each this isn't on. Peacocks standards have really declined and as a loyal shopper there I feel very let down. Their returns policy is also very anti customers making it very awkward. ”

- Rachel

Peacocks Reviews

Returns - Difficult