QVC Reviews

Name: QVC
Address: QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley, Liverpool
Rating: 3.14

3.1 Rating 115 Reviews

51 %

of reviewers recommend QVC

3.1

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

About QVC:

QVC is the UK’s favourite TV shopping channel. Our online department store, qvcuk.com, with over 15,000 products online, means customers are spoilt for choice. From jewellery to beauty treats to the latest electronic gadgets, QVC is sure to have an item for everyone.

Phone:

0800 51 41 31

Location:

QVC, Customer Operations Centre, South Boundary Road, Knowsley Industrial Park, Knowsley
Liverpool
L70 2QA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“QVC was selling Dell laptops for a great price, but the real selling factor was all of the programs and software that was already installed and included with the laptop. When the laptop arrived and we turned on the power, there was no operating system in the laptop. I called QVC for assistance because technical support was included with this sale. The person who I spoke to at QVC said that they really didn't handle this and they said not to return the laptop, and they gave me a phone number and instructed me to call Dell, the manufacturer of the laptop. When I called the number and I spoke to the Dell representative, they knew exactly why I was calling and they gave me instructions and walked me through to activating the operating system. The system that was in the laptop we purchased was nowhere near anything that was advertised and it was as basic as basic could be. When I asked about the programs and software that was supposed to be included, the Dell representative said that they didn't know what I was talking about. I called QVC back and they said that what was in the laptop is what I was supposed to get and they claimed they never knew anything about anything extra. This was a classic bait and switch and I couldn't return the laptop after Dell activated the system. Buyer beware. I will never purchase anything from QVC ever again.”

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Posted 1 year ago

“Now qvc sends NO return labels?! I have to go to UPS and have them print one-- after customer is charged for shipping both ways?! Bye bye qvc!”

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Posted 1 year ago

“I placed 3 orders and they cancelled all 3 with no explanations. They advertise coupons they cannot honor. I placed order in 2023.”

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Posted 1 year ago

“QVC removed all of the decent hosts and have so many dingbats overacting with nails-on-a-chalkboard voices I have to mute the sound just to look at the product they are pushing. The product quality has diminished over the years and the prices are really no better than you can find elsewhere.”

Helpful Report

Posted 1 year ago

“ordered a pair of shoes. they arrived. I instantly tried to return them because they were so tight. I wanted a half a size up the exact same shoe. for 3 weeks I kept chatting emailing and calling. each person kept saying sure we will send you that return label right out . it's no problem to switch up for a half of size. I have waited for 3 weeks still no return label. Finally my last time I spoke with someone on chat and they said that she was non returnable so a waste of money and 3 weeks and horrible lying customer service”

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Posted 1 year ago

“Do you think people are stupid or are they that good of an actor cuz everything they try to sell is the best”

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Posted 1 year ago

“Can susan Graver stop talking over host! She is rude, and has no manners. I do not watch when she comes on with her products. Surely Susan can do better.... or just shut up!”

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Posted 1 year ago

“In February, I ordered a top and had to exchange it for a smaller size. The Customer Service rep stated that he placed a new order for the smaller size and I received a confirmation email, then I received an email that they credited me back for both of the items in the order (which I was only returning the one). So I called and told them I was only returning one of the items. They said because I was so honest, they gave me a $10.00 credit on my account and reordered the top in the smaller size, which I found odd because I thought the first person I spoke to had placed the replacement order. After 30 days pasted and I did not receive the replacement top I called back a third time and was told that my order for some reason did not ship out, so they escalated it up. Another 30 days pasted, and I called for the fourth time today to be informed that they cancelled the order altogether 30 days ago and now they do not have any left. The customer service from the very beginning was very poor at best, it's like they are unhappy in their jobs. It was a very bad experience all the way around and I will never order from them again.”

Helpful Report

Posted 1 year ago

“I ordered a Shark Vacuum in September, 2022. I authorized QVC to debit my credit card for five easy pay payments. It never came so I called QVC to check on it. They told me the order had been cancelled. I told them I did not understand because I wanted the vacuum cleaner and had not cancelled the order. Then when I received my credit card statement, they had debited my card for the first of five payments. I called customer service, and after much ado, was told that the vacuum cleaner I had ordered had been sent to a woman in Mobile, AL because "our telephone numbers were the same." Made no sense to me. I gave the lady my email address and asked her to send me info they had issued a credit to my card and asked her to state they would not send any more debits through. My name is Gretchen...she sent me an email addressed to "Dear Mary", apparently the woman in Mobile who received the vacuum cleaner. I have called five times trying to get a resolution with no luck. I have been told five times that a manager would call me...have not received a call. I finally called my credit card company to initiate a dispute on the charge. QVC is apparently a crooked or inept company...the worst I have ever ordered from and I WILL NOT order anything else from them. HSN is a great company to order from.”

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Posted 2 years ago

“Ordered a Dyson supersonice but had to return because it blew my hair around, the heat was too hot & the attachments got hot. Didnt read the return instructions fully I should have returned it signed for via post office with insurance because it cost over £200 but I used Evri via QVC & it took ages to return but was within the 30 days. I nearly didnt get a refund because I had not returned it according to QVC instructions. Please photograph how this is packed because once you take it out it is almost impossible to repack. Will stick to Amazon in the future. A very stressful couple of weeks if I could give zero stars I would do. Customer care were very kind but the Finance department were not.”

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Posted 2 years ago

“Marla Wynne clothes tops far too short for taller customers Also women's trousers very short does Marla only make clothes for smaller people only? If this is the case I will go elsewhere!”

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Posted 2 years ago

“#1. ordered outfit took one and a half months to get it #2 ask that all my easy pays be set up on the 5th of the month was never done #3. Paid on July 1st but they didn't take it out until July 19th which put my bank account overdrafted #4 on July 30th called for billing they hung up on me on July 30th called back to billing was asked for my Q card or some other kind of card or Department ask for billing again for the third time. Was told at that time I would be credited the 66 overdraft at this time. #5. When trying to get my credit for my overdraft was given bad info they gave me the wrong email for the credit department. #6. I sent all the information on I think it was the 28th for them to give me credit still have not received the credit it is now the fifth of August. 7. Was told by customer service because she couldn't y transfer me to billing told me a supervisor would call within 4 hours started at 9:43 they finally called at 1:40, sat by the phone all that time. 8. Problem still not resolved. Told them I was contacting corporate and FTC come Monday if this wasn't resolved.”

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Posted 2 years ago

“If there was a half a star you would get it. #1. ordered outfit took one and a half months to get it #2 ask that all my easy pays be set up on the 5th of the month was never done #3. Paid on July 1st but they didn't take it out until July 19th which put my bank account overdrafted #4 on July 30th called for billing they hung up on me on July 30th called back to billing was asked for my Q card or some other kind of card or Department ask for billing again for the third time #5. When trying to get my credit for my overdraft was given bad info they gave me the wrong email for the credit department. #6. I sent all the information on I think it was the 28th for them to give me credit still have not received the credit it is now the second of August.”

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Posted 2 years ago

“my first experience with qvc has been the worst ever. i trying to get a 599 refund and so far it has been imposable. every one says they did i but my bank account says no.i have talked to pretend? supervisors' who say it will be in my account in 48 hours that was several days ago. today i got a $6.95 refund..where is the other $592.05 that you owe me”

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Posted 2 years ago

“So far we've, my husband has now taken this in his hands, made 7 calls to customer service. They keep telling us every time that they have the problem resolved, only to see that they've taken more money out of our bank account and have not refunded us the proper amount. This has been a nightmare and I am done with QVC. I may even get an attorney!”

Helpful Report

Posted 2 years ago

“Over the years, QVC, has really gone downhill. Their warehouse/packaging are paid for sending broken items, wrong items, and poorly packaged items. When you get a small item in a large box, and it is flopping around during transit, it only goes that they NEED TO TRAIN their warehouse workers. When you receive an item purchased from QVC, YOU ARE ENTITLED TO A FULL REFUND, INCLUDING SHIPPING AND HANDLING and FREE RETURN SHIPPING AND HANDLING. A lot of people don't know that and Qvc doesn't bother to tell them. If items are sent out broken or damaged, a lot of people won't bother to send them back, thinking that they, the buyers, will have to pay for the return shipping. It is FREE when an item is broken, damaged, parts missing, wrong color/item sent, etc. Don't keep broken items, write a note, put inside the box with return slip stating that you are entitled to a full refund, including s/h, plus return shipping. It's time the customers take control. QVC should automatically do this for the customers, but that is not the case.”

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Posted 3 years ago

“I ordered Tracfone 5.83" Samsung Galaxy A10E Smartphone with 1500 Talk/Text/Data. It is set up for the Verizon network. We only have AT&T available in this area. When I called QVC, the woman had no idea what I was talking about. I feel that if you have people answering the phones, they should have a working knowledge of the products. The first 6 numbers of the Sim number explain which network the phone is set up for. TMobile-890126, AT&T-890141, Verizon-891480. I returned the phone, but very disappointed.”

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Posted 3 years ago

“Ordered carmandy highlighter with double end brush to use with product.Received powder brush instead.I called customer service twice only to be told to return everything and wait for another order to ship out,so ridiculous to suggest this when they caused the problem.The brush advertised with product was on of the reasons I ordered this.I even sent corporate a letter and they never even acknowledged receiving it.I have shopped with them for over 20 years and until recently never had a problem.They have partnered with other companies now and shipping is awful and orders are messed up.I will not be shopping with them again or refer them to anyone. Steer clear and look for companies with good customer service and appreciation for long time as well as new customers!!”

Helpful Report

Posted 3 years ago

“This morning, I found out that QVC had cancelled my account and deleted it with 27 open value payments which by the way, I cannot view or edit online in case I get a new credit card or check what is owed. I called and after speaking with someone who hung up on me before we could end the conversation, I was told that I had an open QVC collection account from 2011 for $40 something dollars and that was the reason. No letters, no phone calls, just an open payment for $40.00ish. I cannot remember the exact amount because the representative and I were disconnected. It would have been nice if she called me back to continue the conversation, since I waited over 10 minutes on hold the first time. I have spent thousands and thousands of dollars over the past four years and for $40.00 which I would have gladly paid, my account is closed. I will actually be saving money in the long run, so a BIG THANK YOU for allowing me to be able to spend my money elsewhere. Back in 2018, I received a letter from a collection agency for $83.43. I called them and they did not know for what item it was for and I called QVC and nobody knew what it was for. I paid the bill (see attached letter and cancelled check) I have not received anything else from anyone in the past two years. (mail or phone call) The only thing that I could think of was that the collection company had sent a settlement letter which I paid and ONLY because nobody at QVC or the Collection Agency knew what it was for and I wanted to make sure my credit was good. I am very disappointed that this happened ten years after the fact.”

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Posted 4 years ago

“Items were missing from my delivery.spent all week phoning to hear my refund was granted on monday.by fri they said it was refunded thurs and will take 5days to reach me.joke cant speak to anyone who is in aurthority to help.and they dont phone you back also.never use them again”

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Posted 4 years ago

QVC is rated 3.1 based on 115 reviews