Quiz Reviews

Name: Quiz
Address: 61 Hydepark Street, Glasgow
Rating: 1.88

1.9 Rating 165 Reviews

22 %

of reviewers recommend Quiz

1.9

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Quiz:

Buy the latest in Womens Fashion online today. We have a wide range in Womens Clothes, Footwear, Schoolwear, Accessories, Jewellery and more. Quiz Clothing. Quiz is a vibrant fast fashion retail group that focuses on delivering model style looks and all the latest trends in the industry at value for money prices. We aim to be exciting and innovative, offering our customers the fashions,footwear and accessories that they want.

Visit Website

Phone:

0845 241 5551

Email:

website@quizclothing.co.uk

Location:

61 Hydepark Street
Glasgow
G3 8BW

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Amy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to Quiz in Silverburn at 6pm last night in the hope of finding something for my 2 daughters and I to wear to a black tie event soon. We had no idea what we were looking for and I hate shopping at the best of times. The girls picked up a couple of dresses that they liked and headed to the changing rooms where we were met by a lovely girl called Theresa. She helped one of my daughters into the dress as it was very strappy at the back then suggested some shoes that would match it. She came back with the shoes and a matching clutch bag which complimented the dress beautifully. She then turned to my other daughter who had put on a dress and suggested she try the same one in a different colour as she thought it would really suit her. Theresa came back with a green dress and asked what shoe size would be needed and she'd have a look for something to match. Back she came with a perfect pair of shoes, clutch bag and a necklace that when she put it on my daughter it just perfected the whole outfit. We had only been there 20mins and I was delighted and more than happy to go shopping another time for myself but she insisted she knew which dresses would suit my size, shape etc and brought a range of dresses in a couple of colours. As soon as we saw the black one we all liked it and I tried it on. It felt great on and was a lovely thick material, I felt like Pretty Woman, without the make up, hair nails etc. When I came out of the changing room the girls faces said it all and I was delighted. At that point Theresa had appeared back in the changing room with shoes, clutch bag and jewellery that went perfectly with the dress. A 30 minute experience, 3 complete, beautiful outfits and an ecstatic 3 girls looking forward to the function. Just goes to show when you get someone who is a natural with fashion and an eye for what suits every shape and size, it can make shopping a painless pleasure. Thanks a million Theresa at Silverburn, we can't thank you enough!!! What a Gem ;-)”

Helpful Report

Posted 5 years ago

“I went into a Quiz store in the Crescent in Limerick. I tried on a teal jumpsuit in a size 8 and asked the clerk to hold it for me and that I would come back soon. She took my name and told me that was fine. Less than an hour later I returned to the store, told them my name and described the jumpsuit. They held up a teal jumpsuit in the exact same style and asked me was that it, to which I said yes because it was the same style and colour as the one I tried on and asked them to hold and I had given them my name twice. At home I wanted to try the jumpsuit on and to my shock they had given me the jumpsuit in a size 16. I bought this on a Saturday for my university graduation on the Monday. This left me in a panic with nothing to wear for my university graduation ceremony on Monday morning. I emailed Quiz directly about it and explained the situation to them and expressed my dissatisfaction about being handed the wrong sized jumpsuit after giving my name twice and returning within the hour of asking them to hold it for me. They offered me a measly 20% discount off my next purchase despite the fact that as a student I get a 15% discount anyways and would obviously not be able to use the two discounts at once. I told them that this compensation was basically worthless to me as I already get the 15% discount and they did not seem to care and said that that was all they were going to offer. Obviously this was all my bad experience was worth to them. They clearly don't care about customer satisfaction thus I have lost faith in their company and will never shop there again.”

Helpful Report

Posted 5 years ago

“Undelivered items, very poor customer care and 3 weeks later still unresolved!!!! WORST CUSTOMER SERVICE EVER”

Helpful Report

Posted 5 years ago

“I ordered 4 dresses for a wedding that I needed ASAP, So I payed next day delivery which is 6.99, the dresses did not come until 5 days later! I sent emails to quiz asking where they were and they said they were investigating it, I asked them for a refund on the dresses as I still not recieved them and I no longer needed them I also asked for a refund on the delivery charge, they said they would ask the courier to send the parcel back to their warehouse,funnly enough my parcels got delivered so I had to send them back and wait until they received them for a refund, I got emails yesterday for my refund but the delivery charge is not added on this, I am very dissapointed I will not be buying off quiz again they are a waste of time!”

Helpful Report

Posted 5 years ago

“Quiz clothing sent me a faulty dress with a broken strap. I returned it to them straight away explaining why and they accused me of creating the fault. As a result they won't refund me. The dress does not even fit me so there is absolutely no way that I would have worn it. DO NOT buy from this company. Sending damaged goods and accusing customers of the faults it not a way of doing business!”

Helpful Report

Posted 5 years ago

“Returned dresses, quiz acknowledged receipt of the dresses but has not refunded me. I’ve sent inquiries and they have not responded.”

Helpful Report

Posted 5 years ago

“I returned 3 dresses but received a refund for 2 because there was no tags and it showed signs of wear on one dress. I have ordered online for years and I am always careful when returning. I made sure the tags were on when I put it in bag. Their photos of proof showed the dress in a disgusting state and is not how I returned. I was assured that this is exactly how it arrived to them. After googling problems with quiz returns I have seen this to be very common with other customers too. I will never again order from quiz.”

Helpful Report

Posted 5 years ago

“Wrote a review about how my basket went from 1 item to 5 and £24.99 to £116. Would like to say that quiz have now cancelled the order and have issued me with a full refund which i am very relived about.”

Helpful Report

Posted 5 years ago

“Placed an order on line for 1 item at £24.99 basket showed up the item i placed, however when the order and payment went through i was shocked to find that 4 previous things i had ordered and received in the past was added onto my basket. Instead of £24.99 which i thought i was paying for ended up as £116.95. Have sent them numerous emails and no response. Think its shocking that there is no phone number you can phone and speak to someone only via email. This has put me off ordering from them online again.”

Helpful Report

Posted 5 years ago

“My wife purchased a pair of shoes from Quiz on line. She had purchased the shoes for our holiday. After being worn once the ankle strap broke. Emailed Quiz to be told that she could only have a gift card (-15%) because the shoes were older than 30 days. We will not be shopping at Quiz again. Seriously poor customer service.”

Helpful Report

Posted 5 years ago

“I returned two dresses in perfect condition but got sent an email to say I was not getting a refund as they smelt of mould! They will not reply to my messages. Terrible service, will never buy from them again!”

Helpful Report

Posted 5 years ago

“I've ordered clothes online for many years, without incident I may add but clearly from far more reputable companies than Quiz clothing given my recent experience with them. I've never encountered anything like it and they will NEVER get my custom again. I ordered four items for choice, kept one and returned three (two of which I noticed did not have tags but thought nothing of it at the time). I tried on the items once and returned within 14 days. I noticed that I was only refunded for one item (the cheapest). Emailed Quiz who replied to say that they were refusing to refund the other two as they did not have tags and were showing 'signs of wear' and they could not have been sent to me like that. Three photos were attached to the email, one of which showed stains on a grey item (neither of the 2 items were grey). I replied to say they had been sent without tags and showed no signs of wear when I put them back into the packaging that they were sent in. They replied stating that they looked as if they had been worn and, in addition, that they 'smelled strongly of body odour'. I knew they were being dishonest at this point because I've never had B.O. in my life and I'd tried on the items immediately after showering. I emailed back to say I was disgusted and insulted and informed them I had opened a Paypal dispute and would be informing trading standards. I then got an email from them saying they would refund the items on this occasion but ONLY if I closed the dispute. I had to point out to them that I couldn't do this as, once closed, a Paypal dispute cannot be reopened so should they decide to go against their word and not refund I could take no further action. Their final reply reiterated that they could not process a refund if the dispute was open which, of course, is nonsense. Meanwhile, the said items were sent back to me anyway and they informed me that I could just dispose of these. A month later, Paypal has upheld my claim and made them cough up and refund me. It's been an altogether stressful and unpleasant shopping experience but an eye-opener nonetheless that such a large company can behave in such a despicable manner yet get away with it. This morning I finally opened the package containing the returned items and rather than two stained, tatty and stinky pieces of clothing I found them exactly as I'd returned them: new but tagless. No stains in sight, no wear and tear and certainly no stench of body odour. They smelled like new items because they are. So, Quiz clothing have not only lied repeatedly and made false accusations they have sent fake photographs, too. And tried to deceive me regarding the Paypal dispute process. All to save refunding a total of just under £60. Bravo, Quiz clothing, bravo.”

Helpful Report

Posted 5 years ago

“I processed a return through Quiz's website and they used ReBound as the courier. Rebound told me that they delivered my return to Quiz on 6/25/2019. I contacted Quiz via email and I provided them with all of my shipping and tracking documents; I even forwarded them the email that I received from ReBound stating that they delivered the return to Quiz. Quiz said they can't locate my return package and that I should contact ReBound directly to get the shipping information that they need. ReBound does not have any contact information and clearly states in the email to "Please allow up 3 working days for your refund to be processed. If this period is exceeded, or if you need assistance, then please contact Quiz directly using link http://customercare@quizclothing.co.uk." So basically they're giving me the run around. I will absolutely never purchase anything from or recommend Quiz to anyone ever again!!”

Helpful Report

Posted 5 years ago

“Returned a dress and they said I would not get a refund as it was in a worn condition. I only tried it on! Will avoid in the future, if you look at the other reviews you'll see this is quite common.”

Helpful Report

Posted 5 years ago

“Returned a dress and I m still waiting for a refund. I have proof of postage and on tracking link states it has been delivered. Last email I had from customer care is that they are investigating? Absolutely horrible service. Hopefully I will get my refund soon and I will not order again anything.”

Helpful Report

Posted 5 years ago

“Went into Quiz Silverburn today looking for a wedding outfit and the lady in the changing room went above and beyond not only with helping me with the dress but also got me shoes a fascinator and a bag....left the store very happy with a complete outfit”

Helpful Report

Posted 5 years ago

“The staff couldn’t be anymore unhelpful if they tried. Denied a refund even though I was sighing 14days and the dress has labels and in condition it was bought.”

Helpful Report

Posted 5 years ago

“Went to quiz in St George’s in Preston was served by Kaleisha. I was looking for a evening dress for my ball and she could not have been more helpful. Not only did she find me the perfect dress she also found me shoes, a handbag and jewellery. Could not thank her enough. She made me feel so welcome and special and even left a card telling me to enjoy my ball. We will definitely be coming back.”

Helpful Report

Posted 5 years ago

“Firstly got sent the wrong size dress. Quiz apologised and offered a refund. Returned the dress yet now saying they have not recieved the dress. Typical, I cant find the post office receipt.”

Helpful Report

Posted 5 years ago

“use quiz fairly often and never had an issue until now. sent back 3 dresses and kept 1. I got the email to say they had received my parcel and stated the refund amount which was incorrect. They are saying the dress for £34.99 was never returned, which is was. They said they have a warehouse check and its not with them. Well i put it in that bag! refusing to give my money back without a tracking number which if course ive no thrown away!! absolutely fuming”

Helpful Report

Posted 5 years ago

Quiz is rated 1.9 based on 165 reviews