RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree this once proud and reliable service are a mess a serious review is needed still waiting at home after more than 3 hours🙄”

Helpful Report

Posted 2 years ago

“This review is in 2 parts. Re: RAC car insurance/breakdown cover. Part 1. After speaking to an agent re: my renewal quote, she was most apologetic about not being able to reduce the quote, stating the reasons why. Part 2. Speaking to a different agent re: a quote for breakdown cover [different division], I found it very difficult to get a quote for more than one particular service to compare which one I should go for. Having accepted a quote, I later went online and found I could have got a more comprehensive RAC cover for an extra £13. Not happy about that. Next time I shall go online to conduct business, only phoning the RAC when unavoidable.”

Helpful Report

Posted 2 years ago

“I phoned RAC on Tuesday 17/ 05/2022at 18:00 pm I asked for road assistance, I have been advised that the assistance could be with you in the maximum two hours waiting. I was waiting for hours and no body came for help till around one o’clock am next day approximately 7 hours later which I was in the bed as I supposed go to work at 6 am in the morning. Please you make a decision how supportive and reliable the RAC are???”

Helpful Report

Posted 2 years ago

“Have warranty cover with the RAC. Trying to claim on it as car has broken. It’s been sat in the garage 3 weeks with not one step in the right direction. No help from anyone and I have had to do all the chasing.”

Helpful Report

Posted 2 years ago

“Worst service ever - 14 hours from break down to recovery during a quiet Monday. Consistently lied to by staff when they eventually answered the phones. For goodness sake do not use these charlatans.”

Helpful Report

Posted 2 years ago

“My son phoned you at 5 pm today it is now 9.30 pm and he is still waiting for recovery, absolutely shocking service like you car insurance. He left work at 7 am this morning, clearly you have no client care whatsoever. If he needs a pick up truck when will that be midnight. Go elsewhere not with the RAC.”

Helpful Report

Posted 2 years ago

“i phoned at 2.30 on 16 may [ today ] as car will start but not drive as stop light came on dash i was told someone would be out tonight between 10.30 and 11 pm change of time will be out tomorrow between 10 and 12 am [ something should be done about about this crowd [ do not go near them ]beware”

Helpful Report

Posted 2 years ago

“First call 6.13 in evening, 4 hours waiting time given. 1am in morning no updates on ETA, no calls and no messages. Do not sign for RAC with your vehicle insurance.”

Helpful Report

Posted 2 years ago

“One of the worst companies to deal with 2 hrs waiting n stil not confirmation who is coming 10 people I have spoken from Rac they are just passing each other Don’t buy ever this”

Helpful Report

Posted 2 years ago

“I bought a car and part of the deal was a years breakdown cover. As I had breakdown cover with my insurance policy I did not require renewal. I moved house within the period and thought nothing more. I never passed on my bank details to RAC however, I noticed that £65.98 was taken out of my account by the RAC. I assume my details were passed on by the car dealer. I called and challenged this and was told that I didn’t opt out. I was told a letter was sent out giving me the opportunity to opt out. As I had changed address I never received this letter. After explaining the situation I was told I would receive a refund less a £25 cancellation fee. I challenged this and asked for a telephone number to make a complaint. The RAC employee said that didn’t have a telephone number and I should take up with the dealer. I never had an agreement with RAC yet I am out of pocket for an agreement between the dealer and the RAC. This is sharp business practice by the RAC in my opinion. Therefore, for customer service and refunds don’t expect a great deal. Seeing the low ratings I suggest that potential customers take note and chose a reputable company for breakdown cover.”

Helpful Report

Posted 2 years ago

“I called them 1,30 and asked for tow my car home to garage about 15 minutes drive.they sent me roadside assistance 6 o clock to check my car. Very very poor service”

Helpful Report

Posted 2 years ago

“Requested RAC breakdown cover at 1330 and didn’t get home until 3am! Granted we had a 3 hour journey but RAC were absolutely useless!!!! Very poor planning on RAC behalf, we had 2 links in the journey where we had to wait for up to 3 hours for one! No forward planning. Absolutely useless do not use.”

Helpful Report

Posted 2 years ago

“Where do I start ? Having never had to call them out and test the service I have paid for I was shocked at the Terrible service. Firstly the woman I spoke to on the help line sounded like she couldn't careless about customer service. I've had more engaging conversations with a Cat ! My car broke down about half a mile from home and wasn't drivable, it was on a Sunday and i decided not to call breakdown as it wasn't far to push the car home and call them on Monday to get it towed to the garage. I called them on Monday to be told that they don't do home recovery but they would if it broke half a mile from home or more ! I was more concerned on removing an obstruction, Half a mile !! This is probably the worst excuse for getting out of something I've ever heard. Then the belligerent operative tells me that they could recover it from home but it would be an extra £120, even though I had home start cover on my policy because it wont start and needs recovering that's not included unless the breakdown occurs half a mile from home or more. I phoned an independent recovery company and had my car taken to a garage 15 miles from home for £50, I would have expected this to have been more expensive. For those in the Bedfordshire area the number of the recovery chap is 07909 777640 (Robert) Who I have to say exemplifies what this type of service should be. I always thought of the RAC as a prestigious organisation, however after reading the reviews left by others I can see the whole service appears to have gone to the dogs so to speak. Ironically I also have my car insurance with them and my annual renewal has gone up by over £80, however if I go on to a comparison site I can get it cheaper with them as a new customer ! I have been driving for over thirty years, I have a clean license and have never once claimed on my car insurance yet for being careful you are penalised or ripped off..... Needless to say I am taking all of my insurances elsewhere this year and have saved over £200 in the process.”

Helpful Report

Posted 2 years ago

“4 to 6 hours waiting time on the road side,they don't have enough recovery vehicle to covering the customer demand. I call them 4 pm on Wednesday,its 5 hours waiting time. I don't recommend RAC to no one.”

Helpful Report

Posted 2 years ago

“Called RAC at 16 .50 hrs regular texts to say they were busy eventually waited 3 hours then to be passed on to a trusted company because RAC waited another hour abismell service . If RAC knew they were busy why didn't they pass the recovery on straight away instead of keeping us waiting all this time”

Helpful Report

Posted 2 years ago

“My niece's car broke down on the A458 at around 8pm last night. The police got her car to a lay by and she called the R.A.C. FIVE HOURS LATER, they called her to say they weren't coming until the following day. They've just phoned her at 8am to ask if she's still with the car. THE A.A IS ABOUT TO GET A NEW MEMBER . The RAC is about to lose one and ,I hope, a few more.”

Helpful Report

Posted 2 years ago

“Rac what a total mess of a company this is. if you need breakdown cover pay the extra and use AA. make u wait for 10hours after advising u need recovery to then told i now need to wait for a recovery vehicle to be allocated, nothing but a complete shambles customer service are a waste of time, just telling u about procedures that in truth don't help me one bit, can't speak to managers at request so just fobbed of by telephonist who couldnt care what situation your in.”

Helpful Report

Posted 2 years ago

“Changed personal insurance to buisness insurance they said they had no record and tried charging me 200 to recover my van! I've cancelled my direct debit very bad service when I've been with them 5 years!!!!!!”

Helpful Report

Posted 2 years ago

“What a shame. Use to be a grate British company that could get u on the move again. But it’s seems to be past on one member of staf to another. Stranded with kids in middle of now we’re. Ovoid at all costs. God help any one that try’s selling it to me again at a shopping mall”

Helpful Report

Posted 2 years ago

“My 4 days old car broke down. I booked a service for the next week and arranged the delivery of the car. RAC booked me for a day before to take the car for the service. On the day of collection I rung RAC to ask for a time slot for collection and it was 10am-1pm. Then I called RAC few times and I was told that they do not guarantee to deliver the car on time. They actually said, that they do not guarantee anything that is going to be delivered today, tomorrow or anytime. Hugely disappointed with the company. If you have a choice avoid. It's very shame but it looks that I have to pay recovery cover with someone else although I have 3 years brake down cover with RAC for brand new car.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,776 reviews