RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,905 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Kelly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly awful company. Waited 2 days for a breakdown engineer to arrive. Then had to book a repair. Paid £500 for them to come today, got text this morning saying they were coming. At 3pm called RAC to find out where the repair van was and was told they can’t do it today. Spent 25 mins on the phone and have rebooked for a weeks time but haven’t received any confirmation. Truly abysmal ‘service’. Will never renew cover with RAC.”

Helpful Report

Posted 4 months ago

“RAC are liars cheat useless. We had a car rental for 3 days but RAC put it for 4 days without my knowledge expecting me to pay money which is not my fault. Service from RAC is horrendous heartless people I do not recommend RAC we are better off with AA. Never will I use RAC”

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Posted 4 months ago

“My van broke down in 2023 in France, the RAC were applauding, it took months to get my van back and when I did it was damaged… never again!”

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Posted 4 months ago

“Terrible. App doesn’t work and it’s nearly impossible to speak to a human being.”

Helpful Report

Posted 4 months ago

“I have been with the RAC for about 25 years. I have called them out only a handful of times though last week having a flat tyre I called them. It is not possible to speak to a person in the first place but a text is sent with a link to a form that needs completing. Eventually after a lot of trial and error I managed to speak to someone who was thoroughly rude, uninterested in what I had to say and shouted at me saying I was talking over him, I was trying to be helpful. All this person wanted to do was sell me a new tyre without even looking at it. After saying I really wanted it to be looked at his reaction was, well you’ll just have to wait till someone is free and it was minimum 5 hours. Not only is this disgrace service but his vile tone was as if customers are a necessary inconvenience to them. I didn’t argue back as I took heed of their warnings that they can refuse to assist. I managed to get a local garage to assist but afterwards I rang the RAC again and let rip on them and I told them never ever to contact me again, not to remind me of renewal and my contract with them will be terminated. The other companies must be doing really well from all the customers they upset.”

Helpful Report

Posted 4 months ago

“Reported issue at 19:30 in May, catastrophic oil leak so no fix possible. I explained recovery was needed twice. I rang 4 times, at about half one they agreed to book a local recovery as the RAC ones were busy (they have to pay more for local to do it needs manager approval) finally got home 05:30, when I was only an hours drive away. I rang to complain, got £30 but asked to cancel my opt in auto renewal. They didn't, and you can't cancel online so spent 25 minutes today cancelling. Horrible to deal with.”

Helpful Report

Posted 4 months ago

“Travelling to Whitby for my 40th, we broke down on the A64. DPF light was coming on so we figured it was that. RAC came within the time stated, by this time the car wouldn't even start. Our car was plugged in, RAC man decided that the DPF was completely clogged and we needed to be towed back to Sheffield. 5 hours later recovery turned up, not knowing that there was me, my husband and dog in the car, so we all had to squeeze into his cab, as he was told he was only picking a car up, no passengers. We've then paid to have our car towed to a garage, and the mechanic is stumped because all the codes that were coming up in my car have been cleared. He doesn't know what is wrong with my car because it is not just the DPF, but there are no codes for him to find out. I still don't have my car back from the 2nd November, and it's costing money for us to leave the car at the garage.”

Helpful Report

Posted 4 months ago

“I had to wait 10 hours to be seen by the RAC! I knew that my clutch had gone, I told them and that a passing mechanic had agreed. I was on my own, a woman, sitting in the freezing rain. I was told there were more important cases they had to go to, fair enough but if they had sent a mechanic on the way to another job, (it took 2 mins for their mechanic to agree) they could have ordered a tow truck, as I had to get back to Devon. I had broken down near Birmingham. I was so traumatised by the event , I hadn't read the terms and conditions and did not realise that if I wanted a car hire I should have told them within 24 hours. Although I have paid for it. I am now stuck in the middle of the countryside with no car and my car will not be ready for another week as my garage is overburden with work.”

Helpful Report

Posted 4 months ago

“Four hours in and still no sign of when the mechanic will come to my breakdown. Tried calling to ask but over 30 mins into the on hold it just cut out.”

Helpful Report

Posted 4 months ago

“I needed a new battery for my car. As I was a member of the RAC I went to their battery replacement website, put in my registration and their website presented me with a list of 'the most suitable batteries' for my car. As the list was quite long, I just chose the first on the list, irrespective of cost, naively believing that the RAC would know what they were talking about. When the mechanic arrived he bluntly told me I had ordered the wrong battery!!! He fitted an alternative - that he said was still not 'ideal' but would 'do the job'. 4 Months later we have a series of electrical issues - so I call the RAC out again - and this time Im accused by their very surly mechanic of having ordered the wrong battery again! I showed him HIS website and HIS companies recommendations but he just said 'thats just a list mate - it doesnt mean its the right one for your car!!' I sent him away and will cancel my membership - JOIN THE RAC AT YOUR OWN RISK - they are a bunch of amateurs trading of a 'Royal' kite mark. PS you can see in the attached image I ordered the 1st in their list of 'Most suitable batteries for your vehicle'”

Helpful Report

Posted 4 months ago

“They kept asking for more and more information. I worked tirelessly with the garage to provide all the info that they asked for. They crossed a line when they started saying that I would have to pay for the dismantling of my vehicle and depending upon the nature of what they see... They may accept or reject the claim. So I would be £1,500 out of pocket and would potentially have to pay for the rest of the repairs by myself. This is all facts, no fiction. I have the emails to back it up. The Financial Ombudsman will be hearing from me, regardless of the outcome of the claim. AVOID, AVOID, AVOID. They're a plague.”

Helpful Report

Posted 4 months ago

“Friendly people seem to talk as if they know what the issue is, but my car was misdiagnosed three times and fitted with faulty refurbished parts. They were happy to take my money, but my car is still faulty. I’ve decided not to spend any more money with them and have chosen to cancel my RAC membership after this whole ordeal. RAC should stick to towing cars rather than offering roadside repairs at premium prices, especially when the repairs leave the car still faulty.”

Helpful Report

Posted 4 months ago

“DO NOT USE THIS COMPANY OR THE RAC.. YOU JUST LIED TO CONTINUALLY.. THERE ALWAYS SAYING ONE MORE HOUR. I'VE BEEN SAT HERE FOR THREE HOURS. I UNDERSTAND IT'S BUSY BUT THE LIES ARE WHAT'S MOST PAINFUL.. THEY LIE SAYING THEY'RE DEALING WITH AN EMERGENCY FOR THE POLICE WHICH THEY'RE JUST TIDYING UP B STRAIGHT WITH YOU.. THEY DON'T EVEN RECORD DOWN THEIR LIES BECAUSE WHEN THEY CALLED ME BACK THEY TOLD ME THE SAME LIE AGAIN.. BEWARE OF WESTBOURNE MOTORS. THEY ARE A CONTRACTOR FOR THE RAC. I PROMISE YOU ALL THEY WILL DO IS TELL YOU ONE MORE HOUR ONE MORE HOUR ONE MORE HOUR. AFTER THREE FAILED ATTEMPTS I PRACTICALLY BEGGED THE RAC TO DEPLOY A DIFFERENT COMPANY TO ME. THEY TOLD ME IF THEY LET ME DOWN AGAIN THEY WILL SEND SOMEBODY ELSE BUT I NEED TO BE LET IT DOWN FOR A FOURTH TIME BEFORE THEY WILL CALL ANOTHER COMPANY AND THEN MAKE ME WAIT A MINIMUM OF ANOTHER 60 TO 90 MINUTES. I'VE BEEN HERE SINCE 7:00 P.M. AND IT'S NEARLY MIDNIGHT. I EXPLAINED TO THE CALL CENTRE OPERATIVE THAT THREE MONTHS AGO IT TOOK EIGHT ATTEMPTS OVER A THREE-DAY PERIOD TO GET MY MOTORBIKE PICKED UP FROM THE HOUSE. 2 MONTHS BEFORE THAT THE RAC LEFT ONE OF OUR ENGINEERS FROM 5:30PM TO 1AM BEFORE THEY PICKED HIM UP. THIS IS VERY DIFFERENT TO THE EXPERIENCE WE'VE HAD WITH THE AA.. STRONGLY URGE ANYONE THINKING ABOUT GETTING A BREAKDOWN POLICY TO STEER CLEAR OF THE RAC”

Helpful Report

Posted 4 months ago

“Waste of money don’t turn up when they say they will , I will not be renewing my membership. You only know how good someone is when you need them ! I was better off giving the premium to a charity .Uber home vehicle left on side of road !!!!”

Helpful Report

Posted 4 months ago

“What a waist of time,rang 1.00pm then told it could be 10.00pm already moved up once. Will risk driving the car home really slowly. To old to wait 10 hours for recovery. Original time 4.50 till 7.50 bad enough. Would not recommend.”

Helpful Report

Posted 4 months ago

“I would give 0 stars if I could but unfortunately don't have that option, the most useless lying company you will never find where to over 6 hours and ended up catching a taxi home leaving my car miles away from home great service rac I will never recommend you to anybody, hum certainly moving to AA, should have stopped with them in the first place.”

Helpful Report

Posted 4 months ago

“Absolutely disgraceful service paying £11 pound a month, used them today for a flat battery and contacted them at 09:00 hours they gave me a call out time between 12 - 2pm so I contacted AA they came to me in 25 minutes!! Will be cancelling my membership.”

Helpful Report

Posted 4 months ago

“Total lack of responsibility or concern for the customer from the call centre staff, in all honesty from initial break down at just after 5.10 pm in Cwmbran going to Weston super mare some 45 miles overall rescue to returning home took 19 hours ridiculous. In addition I was charged £150.00 as breakdown cover apparently didn’t include full rescue. This was a surprise as this had been sourced through my insurance company. Finally rescue truck turned up following the request by the initial patrol who couldn’t source the problem, albeit some 3 hours after the request, only to be told that I was being unloaded at Severn valley services around 20 miles away from where he collected me, apparently this was due to distance restrictions. and was to be unloaded at a service station, initial thoughts I could warm up as I had sat for the last 4.5 hours in bitter cold conditions due to no power in the car. How wrong was I, they unloaded me at services stating that it probably would only be 10 mins or so before they come to collect me as the same had happened the evening before to another elderly gent so I accepted that believing that was the case. The driver had unloaded the car and was gone by the time I realised that the services were closed with no place to source hot food or drink and had therefore to resort to sitting back in the bitterly cold car. I received a text from RAC informing me that my rescue was not expected till 1.56 am that did not transpire this was false information, I had made several calls in between to advise no show to then be told it would be around 4.30 am again no show, I contacted them again to be told it had been assigned to another company and it could be anything up to 6.30am, by this time I was frustrated not to mention bewildered at the incompetence of RAC and how customers can be treated. The affect this whole saga had on both my family and myself being subjected to unnecessary stress is unacceptable from such a large organisation who boast about being an emergency service, unfortunately they were not concerned as to my wellbeing until I received a call from Becky from the special interventions team who had just come on shift I could not thank her enough for the calls to ensure I was ok and to give me a progress report on rescue, without her intervention good only knows how much longer it would have took. Shame on you RAC”

Helpful Report

Posted 4 months ago

“My advice is don't use RAC. Firstly the service isn't very personal .You phone up when in need of help and get automated messages. Fill this in fill that in online. Can't actually speak to anyone!!! I reported a home breakdown at 2.50pm but I'm still waiting for a PATROL and it's now 10.30pm ......Paw Patrol I think !!! Apparently there's no one in my area to cover. Also I'm NOT a priority as I'm home . I've received another message to someone will be with me tomorrow evening if that's convenient!!! I have a top policy/ I've been with the RAC through SAINSBURY'S BANK for 9 years. First time I've EVER had to call them to help me. Utterly disappointed, dissatisfied, totally unreliable when you need HELP. DO NOT USE this company as they happily take your money but don't have enough PATROLS to cover YOU”

Helpful Report

Posted 4 months ago

“broke down in stafford on my way home from Oxford . Sam came to my rescue he was amazing so reassuring as i was very anxious about continuing my journey home. He got me home safely. His way was so professional and nothing was too much trouble thanks Sam”

Helpful Report

Posted 4 months ago

RAC is rated 1.4 based on 2,905 reviews