RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,773 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reported the car had a fault and the engine light was on continuously. Called RAC who said they would be out that day to collect the car and take it to our local garage. After numerous phone calls, and managers calling me back to promise it would be collected nothing happened. It took three days for it to eventually get picked up. I had to take time off work to wait in. Following this very stressful situation, I write a complaint to RAC who acknowledged my email and provide me with a complaints number. They promise to get back to me within 20 working day. We are now on day 27 and no response, despite writing to them again. I checked how I can take the complaint further, as per there website, I can write to the National Conciliation Service, however RAC doesn’t subscribe to any ADR scheme as they aim to resolve the complaints! Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Would give it a zero if I could! Rung at 2200 got told it would be 120-180 minutes waited 8 hours not even a phone call or update on if anyone was coming got hung up on twice and was on hold for 1 hour and 15 minutes just trying to find out a rough time, absolutely useless company”

Helpful Report

Posted 1 year ago

“My partner stranded on her own on the A3 stranded with no hard shoulder!!! 70 mph road with 3 lanes. It was quicker for me to drive 45 minutes. Change the wheel O/S while she blocked the traffic on her own from lane 1! Priority is proprity and was disgusted!!”

Helpful Report

Posted 1 year ago

“If I could give minus 5million stars I would. The 💩RAC💩 is a bunch of 💩. My daughter broke down Wednesday evening at 8.30pm on the A34 in a tiny wee lay-by...... Finally got recovered at 2.45am the next morning. If I hadn't driven 75 miles to wait with her she would have been alone in the dark on a massively busy trunk road. I genuinely despise the RAC”

Helpful Report

Posted 1 year ago

“I have had my whole completely wasted, phoned @ 1045am, I was told 1257- 157pm then keep getting moved forward, the last eta was 330pm in the end I payed for a local garage to recover me, I will never used Rac again this is the second time this has happened even longer the first time.”

Helpful Report

Posted 1 year ago

“Still waiting for my car to be returned after 14 days. No communication what so ever no replys to emails . Phone calls a joke but I'm not laughing. Very upset just want my car back. They suggested l get a train or bus.”

Helpful Report

Posted 1 year ago

“1.5 hrs wait on m4 for break down vehicle. Towed to services (he couldn't recover) 6 hrs wait in services for recovery truck. No updates, no-one answering phones. Scary and atrocious. Not fit for purpose”

Helpful Report

Posted 1 year ago

“Very poor. I made a breakdown call at 9.10am this morning and was told that the recovery would be circa 11.15am. it is now 13.30 and they still have not arrived. I thought that RAC was a premium breakdown service!!!! I will not be renewing my membership. No updates received I have had to keep calling in.”

Helpful Report

Posted 1 year ago

“Dont take their RAC warranties out either,they left me having to pay for it myself.They should be ashamed....Do your homework see trust pilot reviews on them..”

Helpful Report

Posted 1 year ago

“If you are thinking joining RAC please DON’T!!!!!!!!!!! My initial call was at 10 PM. My car broke down just after a 12 hours shift in very dangerous industrial area. So like I said,I called them at 10Pm , and the recovery truck came to pick my car up at aroud 8 AM!!!! 10 hours of waiting. Just to make myself clear, 10 HOURS. I’ve been calling them over and over and I only to get told off by unprofessional and quite rude( some of them)customer service. In thoose 10 hours of waiting I was tired, starving, and thirsty, nothing was open at that time of the night( Sunday) and like I said, being in an industrial area I was not feeling safe . I had many many people looking at me, knocking in my window asking me for money, cigarettes etc. I will make a formal complain aswell because I still can not believe that I had to wait that long.”

Helpful Report

Posted 1 year ago

“i just waited 9 hours.. yes nine hours on the motorway.. in live traffic... thank god for the police who stopped oncoming traffic.. horrific.. second time they have done this to me ..last time was 6 hours.. they are scammer cannot be called a breakdown service”

Helpful Report

Posted 1 year ago

“Had a prearrangement to get my Nissan collected and taken to dealer for repairs (part of the Nissan warranty deal). They took my car Tuesday, put it in storage, where it remains, it’s Friday now! Everyday they claim that they will be taking it, each time they have not. Basically they took my car, no idea where it is, or how to resolve the issue. So far I have spent almost 4 hours on the phone. They claim the dealers wouldn’t let them deliver it; the dealers say they never tried. Unfortunately there isn’t a zero star option”

Helpful Report

Posted 1 year ago

“Worst service ever. Has been with other company for many years and had great services @ least possible time, always came well before the expected time but has to move RAC due to package included with insurance. But last two years call twice and never had any good experience. Can’t believe they never gave you any honest estimates and never answered your call when you need the most. Never recommend to anyone and will change the provider at my next renewal.”

Helpful Report

Posted 1 year ago

“If I could leave no stars I would. Broke down at half 12 rang them they said 3:30 then 4:58 and now 6:30. I'm still waiting and have been waiting for over 5 hours. Shocking service will never use again.”

Helpful Report

Posted 1 year ago

“Repeated dreadful experience - hopeless and totally useless”

Helpful Report

Posted 1 year ago

“Reported break down to rac and was told they would be approx 2 hours then after two hours would told would be another hour then after another hour was told patrol on the way an hour later no patrol altogether waited four and half hours the aa always arrive within one hour”

Helpful Report

Posted 1 year ago

“Totally useless. Waited 5 hours. Female on her own. Quickly took £40 excess from me. Six hours later said they were struggling to find a recovery vehicle in the area. Shocking customer service”

Helpful Report

Posted 1 year ago

“I recently had the unfortunate experience of needing to use my RAC breakdown cover, and I must say it was an absolute nightmare. I had opted for this service through my insurance to have peace of mind in case of emergencies. However, when the time came for assistance, I was met with an unhelpful and obstructive attitude from the RAC. My ordeal began when I had a puncture and found that the hole was too large to be fixed with the puncture repair kit. To make matters worse, my car didn't come with a spare tire. I contacted the RAC and was bombarded with a barrage of unnecessary questions aimed at finding reasons not to provide the service without charging extra. It felt as if they were desperately looking for any excuse to avoid fulfilling their obligations. When I explained how the puncture might have occurred, mentioning the possibility of hitting something sharp like a curb or a metal object, the RAC representative informed me that my insurance company did not cover them and advised me to contact them instead. After wasting an hour on the phone with my insurance company, they confirmed that there was no valid reason for the RAC to reject my claim. Frustrated and annoyed, I called the RAC back, only to be greeted by an extremely rude customer service representative. When I recounted the situation to him, he immediately jumped to conclusions and asserted that I had hit something, thereby making it my fault and not a breakdown. I tried to clarify that I had merely speculated about the cause of the puncture based on what I could see, but he was dismissive and belittling, claiming that he dealt with people like me all the time. I questioned him about the nature of a puncture, as it clearly qualified as a breakdown, but he argued that it depended on how I got the puncture. When I asked how else one could get a puncture other than by hitting a sharp object, he evaded the question and simply insisted that if I wanted assistance, I would have to pay an additional £120. This entire experience with RAC breakdown cover was utterly horrendous and did not provide me with any sense of peace of mind. The unhelpful and rude customer service, coupled with the absurd conditions they imposed, left me deeply dissatisfied. I strongly advise others to avoid entering into a contract with RAC in the future. There are far better alternatives available from more reputable and customer-oriented companies.”

Helpful Report

Posted 1 year ago

“My motorcycle would not start at my place of work . waited 2 hours for a patrol and the mechanic did his best to fix the problem . Unfortunatly he had request a tow vehicle ..I waited from 5pm to 11.05 pm . this is just not acceptable and at one stage 10.30 pm the call centre suggested i leave my key and make my own way home ..my reply was quite heated as i did not want them turning up with my motorcycle in the early hours of the morning ..At 10.40 pm I finaly recieved a call informing me recovery would be with me in 20 minutes .. 5pm to 11.05 pm is simply not good enough from an established firm RAC. .. Anyone thinking of taking out membership should look into alternatives first .”

Helpful Report

Posted 1 year ago

“I'm disabled - diabetes & heart failure. I was a passenger in my wife's car, RAC cover via General Accident The brakes failed on M25 Sat 12:30 hrs. I was told priority, 40 mins response. 90mins later had heard nothing. You couldn't find a record of the vehicle. Morons in their call centre, mumbled incomprehensively despite the background noise of the M25 making hearing difficult. They now had no record of my car, even though they had it when I called at 12:30 By this time I was well stressed out. Not good when you have heart failure I was then told it would now be a further 90 mins at least, no longer priority. My meds were overdue, I was stressed, tense at risk. Wife was freaking out about my condition and being on the M25 hard shoulder by Heathrow right next to thundering lorries. Eventually car was recovered 4pm. But recovery guy was given details of the wrong car. Bank holiday Saturday - garage closed, so delivered to my home. Now garage is open RAC have told me they will not be completing the recovery to the dealership. Car is not drivable. So I have the most expensive garden ornament in the world in front of my house. All these years a customer and they leave me in the lurch, immobile. F*** you, RAC RAC = Rent A Clown. Never trusting them again A V O I D”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,773 reviews