RAC Reviews

"Waited 5 half hours alone in a carpark \ud83d\ude21"

"Broke down at 18.10 and was told I would have to wait until 22.10! Yes four hours and I wasn\u2019t in the middle of nowhere. Found out that we had AA cover and they turned up within the hour."

"Joined in Sept 2021 over the phone naming my 2 commercial vehicles auto renew Sept 2023 to September 2025. 1 call out and attended in 2024 however January 2025 I call them out and am told you are not covered for your vehicles. I speak to rac and told that's not right and he says I'm cancelling your policy, I say shall I complain he says yes. I then receive a threatening, intimidating and unlawful Demand for Payment letter from Managing Director Andy Baker saying that debt collector will visit my home before they have even won legal proceedings or even legal proceedings have begun. Disgraceful behaviour!!!"

"I needed a new battery for my car. As I was a member of the RAC I went to their battery replacement website, put in my registration and their website presented me with a list of 'the most suitable batteries' for my car.\r\n\r\nAs the list was quite long, I just chose the first on the list, irrespective of cost, naively believing that the RAC would know what they were talking about.\r\n\r\nWhen the mechanic arrived he bluntly told me I had ordered the wrong battery!!!\r\n\r\nHe fitted an alternative - that he said was still not 'ideal' but would 'do the job'.\r\n\r\n4 Months later we have a series of electrical issues - so I call the RAC out again - and this time Im accused by their very surly mechanic of having ordered the wrong battery again! I showed him HIS website and HIS companies recommendations but he just said 'thats just a list mate - it doesnt mean its the right one for your car!!'\r\n\r\nI sent him away and will cancel my membership - JOIN THE RAC AT YOUR OWN RISK - they are a bunch of amateurs trading of a 'Royal' kite mark.\r\n\r\nPS you can see in the attached image I ordered the 1st in their list of 'Most suitable batteries for your vehicle'"

"Friendly people seem to talk as if they know what the issue is, but my car was misdiagnosed three times and fitted with faulty refurbished parts. They were happy to take my money, but my car is still faulty. I\u2019ve decided not to spend any more money with them and have chosen to cancel my RAC membership after this whole ordeal. RAC should stick to towing cars rather than offering roadside repairs at premium prices, especially when the repairs leave the car still faulty."

"The two most important reasons for not joining the RAC \r\n1. If you\u2019re a man \r\n2 If you\u2019re a woman \r\nYou will have a breakdown if you use RAC breakdown. I can totally understand why people become so irate and upset \ud83d\ude20 after being told time and time again that they will receive help and assistance only to be let down and constantly ignored. \r\nIf RAC don\u2019t want their staff to be verbally abused then they shouldn\u2019t psychologically abuse their customers with anxiety \ud83d\ude1f stress and mental fatigue which are the main contributing factors that cause a person to lose their sense of reasoning . \r\nThe RAC are creating an environment in which both staff and members are abused on a daily and hourly basis . I can\u2019t imagine what the staff have to go through . We only had to put up with it for 18 hours (still waiting )"

"\u201cThey didn\u2019t\u201d They won\u2019t get no star from me..\r\nBeen waiting 8 hours f in joke ..\r\nPointless useless service .."