RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,776 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So many comments already so will just say mine quickly. Broke down at 18.30 on the roadside and was told 2 hours. Rang many times chasing them up and finally someone came 7 hours later. Avoid avoid avoid”

Helpful Report

Posted 2 years ago

“I was told somebody would be around in 1 hour 30 minutes for an at home breakdown. The ETA is now 5 hours and going up. This was bundled in as part of my insurance policy. I am never going to fall for that one again. Next time I will make sure I get separate breakdown cover with somebody else.”

Helpful Report

Posted 2 years ago

“At 2:45pm today, my breakdown was logged with RAC. My vehicle is covered by my lease company and these are who they use. I explained the car wasn't driveable because the gearbox had gone but I was told someone would come out and that there was no wait time available. Odd. Then a lady rang to tell me I'd have up to a 3hr wait but that I was priority so someone should be with me sooner. I received updates via text but these stopped after 2 hours. By this time I had managed to get to my mums 10 miles away so when the updates stopped, I assumed it was because the technician had arrived at my car without letting me know and I made my way back to my broken down car in my personal car. No technician in sight so after 20mins I rang for an update. I was told I wasn't priority and that I'd have to wait until 8:30pm for someone to get to me. After telling the chap this wasn't good enough, he said someone would be out between 6:30 and 7pm. It was 5:45pm at this point. Technician rang to say he was on his way. Asked what the problem was then said it wasn't anything he could fix so they'd have to contact a 3rd party recovery company and that he wouldn't even come to look at my car. I was told to wait to hear from them, this was 6:35pm. By 7 I decided to go home as I needed to eat and go to the loo. As I got home, at 7:10pm, I receive a phone call from RAC asking where the car key is because the recovery company wanted to know. Were they at the car? Who knows. Anyway, he said he'd let them know and ring me back in 5 mins. At 8pm I receive a call from yet another person from RAC with an update. They couldn't find a recovery company to pick my car up and their suggestion was that I wait indefinitely to hear from them and that they would contact me when the recovery company is 20mins away. I was expected to wait all night for this call that may never come.. At 9pm I called them again for an update. They had no log of the call at 7:10pm, had no update other than they'd tried 11 local recovery companies and they all refused because my car was too far away. Local companies to me or them?? Again, I was told to wait for a call. Its now 00:10am, nearly 10 hours after I broke down, and my car is still sitting at the side of the road outside someone's house. To say I'm disgusted with this service is an understatement. How on earth can anyone say that this amount of time to wait for recovery and this kind of service from one of the UK's biggest breakdown companies is acceptable? I will NEVER go back to this company and will make sure my next lease vehicle isn't looked after by them.”

Helpful Report

Posted 2 years ago

“On 17th February 2022, at 5pm approx, we called the RAC due to a tyre blowout on the M5 in hope that they would use one of their "trusted partners" to get us a tyre and change it. Sadly we had no spare but you'd think something so simple would be resolved. Instead, they are trying to wiggle their way out of this one by saying we had no tyre cover and only a 10 mile tow. They have changed a tyre for me in the past where they got it and I paid for it and put it on, so its not really an excuse. To add, we were towed to the next services and literally left stranded with no resolution. We were told by the towing guy that we would be lucky to find a tyre company in that area to fix our issue. He then left. We called the RAC again to see what else we can do, because by this point we had a flat battery due to hazards being left on while we were broken down earlier, and RAC failed to come out and jump start us (it was 2:40am by then the next morning so total of 9.5 hours of no resolution - the same day storm Eunice was closing in so we had no choice but to take matters into our own hands). We sorted out our own 24 hours recovery service and had to swallow a cost of £440.00 which RAC agreed to only compensate 40.00 GBP which was unacceptable. Sadly, I have used RAC for many many years via my Barclays Bank insurance policy prior to having my own direct account, and they have always been good with NON URGENT situations, but in this instance in particular, a real emergency on the M5 was treated absolutely terribly. We were left stranded! It was just awful and very typical that in a real emergency situation they were awful and sadly to add, their partner (towing guy) was very rude and had no customer service experience at all. We were also in the van at the back of the tow truck when we were towed. I was also asked to drive up the ramp onto the pick-up truck with a flat tyre. I mean, is that even legal? The entire claim and details of this has been supplied to the Ombudsman service with evidence of their rubbish services. We trusted and paid RAC for this service and they did not deliver at all and caused a lot of stress and anxiety.”

Helpful Report

Posted 2 years ago

“Been paying rac for over 2 years by direct debit,my car broke down in the middle of know where and had 2 small children in the car,I spoke to them on the phone and they told me I had no membership with them, basically calling me a liar!and would not help me even though I showed them my bank statements and emails,they are the lowest of the low scum ,please don't lose your money with these absolute scum bags,won't even reply to me after several emails it's just not right!”

Helpful Report

Posted 2 years ago

“i paid for legal insurence so after two years i tried to get the service i paid for,only to find no my claim is not valid i lost two tyres due to hitting a pot hole in glasgow twice i lost two wheels and tyres stay away from these scam artess they will take the monsy from you but not give you the service”

Helpful Report

Posted 2 years ago

“3 times i call them out 3 times they made wait 6 hours so i call some one and they got me home this is the lat timei get rac never i will have them if i was you go to some one who will come out to help you allthay say is sorry”

Helpful Report

Posted 2 years ago

“3 hour waited for rescue not recommend to no one”

Helpful Report

Posted 2 years ago

“I’m a disabled driver on mobility scheme I broke down at 730pm it is now 1205am and still waiting getting worried haven’t had my medicine”

Helpful Report

Posted 2 years ago

“Have been with AA for Roadside Assistance for 25 years plus. They would not match RAC 50 per cent offer, so I, reluctantly changed provider.”

Helpful Report

Posted 2 years ago

“Absolute joke of a service. Left my wife in a live lane with a baby for five hours then sent the wrong recovery truck. The engineer sent out was a loudmouth bully who was rude and aggressive to my wife.pls search elsewhere as the rac are an embarrassment. You have been warned. ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️”

Helpful Report

Posted 2 years ago

“Joke of a company. Called RAC out to collect my van at 12.30pm, was promised 3 oclock. They arrived at 6.30pm only to take it to a service station where it stayed for a day and a half. After several calls, they promised to deliver it to the chosen garage, first the night of the breakdown, then the next morning, then the evening. FOUR days later, I am still chasing, all I get is a so called ‘manager’ calling me in 45 minutes. I left the AA because I thought the RAC would be better. How wrong could I be. It’s now costing me £100 a day to hire a van. It would have been cheaper and less stressful to pay and get it towed myself. Find another company. The 1 star reviews are not a coincidence.”

Helpful Report

Posted 2 years ago

“The absolute worst possible recovery experience of my entire life I had purchased the breakdown cover online and filled in all the necessary online application process including entering my vehicles details I have a Volkswagen Crafter long wheelbase and I use it for camping I had been paying for my breakdown cover for several months confident in the knowledge that if I should break down I would be covered unfortunately when I did break down the RAC inform me that my vehicle was marginally too long and that my policy was invalid they then suggested I pay them £1200 to take me to my home address, I had rung up several recovery companies locally and prices ranged from £350-£550 so the company that I had paid to protect me in the event of a breakdown was now telling me they were not going to recover my vehicle and they wanted to charge me at least £650 on top of any local recovery service 🤯 they left me by the side of the road luckily enough as it happens my girlfriend was with me and she was covered by the AA for her own private vehicle which also covered her as a passenger in any other vehicle my girlfriend used her policy to collect me from the roadside with the AA because my own policy that I paid for with the RAC had abandoned me on and then tried to charge me more than double what any local firm would’ve charged me hadn’t paid them directly I feel like I need to make it my life is work to tell every single person I ever meet ever during the course of my entire life never to join the RAC”

Helpful Report

Posted 2 years ago

“I bought two tyres. Next day they phoned me up telling me that my tyres are out of stock. I asked them to cancel my order and refund the money. After 8 days no money refunded. Are you playing with my money and you blocking them for no reason. 0 stars”

Helpful Report

Posted 2 years ago

“Absolutely abysmal service every time. Been waiting nearly 24 hours for supposed tow to a garage, am a grandmother, dumped halfway on route at a service station and they have had 20 hours to organise this connection! Answer machine on phone is a ridiculous affair too. Does NOT deliver the service as advertised, despite the mechanics efforts, they are thoroughly let down by the lack of 'organisation'.”

Helpful Report

Posted 2 years ago

“2 massive issues ref worst service; 1. I waited 2 nights for rescue as no patrols in a city centre! 2nd day/night 9.5 hours!! Didn't offer me a tow to RAC garage so I had choose my own & in morning the garage couldn't help so I was stuck! They phoned every 2 hours to ask the same Qs about what was wrong! I'm not a mechanic and do you not make notes of my report?! 2. They just took £158 from my account today for auto renewal!! I did not agree I would never go with them again and they won't refund me full amount due to cancellation charges! SCAM !!!!”

Helpful Report

Posted 2 years ago

“Been waiting for 3 hours only to find out they send recovery vehicle to the wrong location. This is after I sent them my location, twice. They initially told me I’d be on my way in 45 minutes. Joke of a company”

Helpful Report

Posted 2 years ago

“Waited 6hrs yesterday for a pickup truck, RAC didn’t update me on what was happening, they cut you off if you try and call them. When the third party pickup truck eventually arrived, the driver said 6hrs wasn’t that bad! I will be cancelling the RAC today and going back to the AA”

Helpful Report

Posted 2 years ago

“Why don't you answer breakdown call”

Helpful Report

Posted 2 years ago

“I have just been talking to a man named Antony about my break down cover with the RAC. He was so helpful that i felt i needed to post a good review. People only seem to send bad reviews and dont recognise good service.”

Helpful Report

Posted 2 years ago

RAC is rated 1.4 based on 2,776 reviews