RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,775 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,775 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rated 1 out of 5 stars Updated just now NO RESPONSE FROM RAC… This has been by far the worst renewal I have ever had. Double the price and then agreed a new price which they then sent through slightly more. When I complained it took 3 weeks for a mundane response to say they would get the original person to contact me, guess what no contact and by now no cover. Contacted again and sent CEO email and you've guessed it nothing. Nobody at the RAC gives a damn about a renewal or customer care. DO NOT RENEW there are far cheaper alternatives and according to rating's a better service as well. RAC my complaint no UF106119160 You have replied to this review which is a completely and utterly useless for me, I do not have any of these accounts, this reply is for the benefit of the general public and not me. You have all my contact details so why don't you contact me? No, you don't, this is to make the public think you are taking this complaint seriously when in actual fact you couldn't careless. Date of experience: 01 March 2023”

Helpful Report

Posted 1 year ago

“Excellent service lovely chap ,can’t thank him enough .It had been a long busy day he arrived at 5pm we had a laugh you’d have thought we were first call.Delivered our car to garage and got lift home,we were fed up with our car ,but he made us feel better .Thanks.”

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Posted 1 year ago

“Appalling company. Left on the side of the road for over 13 hrs. Takes them over an hour just to answer the phone on the breakdown line. When calling customer services the next day you are simply told to email your complaint. Any recovery firm has to be better than the RAC. Cancel now before you actually assistance.”

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Posted 1 year ago

“DO NOT USE THE RAC VEHICLE HISTORY CHECKER… DO NOT USE THE RAC instant Vehicle History Check service. Used the RAC to get Get an instant Vehicle History Check and it told me everything, including the history and value was ok. A short time after buying the car it was brought to my attention that it had been a taxi. My car's value plummeted by £6000. Raised it with the RAC and they did not respond to my repeat queries for nearly a month and then said that it has a BVRLA history and that Taxi's are classed as a lease car and that is the BVRLA marker. They have washed their hands of it. DO NOT USE THE RAC instant Vehicle History Check service.”

Helpful Report

Posted 1 year ago

“RAC is fraud. I bought a pay as you go policy with RAC today at around 6.30 pm, paid £199 for reg no. CT13KTD. I told while purchasing the policy that i am 30-40 minutes away from my car. I called the RAC again at around 7.18 pm after reaching my car and I was told that technician shall reach in about 45 minutes. I waited for another 45 minutes and then called RAC 3-4 times and everytime I was given some excuse. No one called me yet. I called again and asked to cancel the policy and RAC told me that it can be done only by customer services. I will call customer services again tomorrow for the cancellation and refund. But i am surprise at such a bad response and service where after taking money RAC is just unable to provide service.”

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Posted 1 year ago

“This is the worse service ever do not go with them have been waiting 9 & half hrs for them to come out”

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Posted 1 year ago

“This company is a joke. My daughter was stuck in a dark carpark. Phoned at 11pm no answer did an online pickup. To be told it could take up to 4 hr. Then half hr later said that they would be with her from half hr to an hr.... 1 am still nothing she's getting really concerned now as her phone battery is running low...she can't cancel the breakdown call out and go home..then call the next day as she keeps getting updates to say won't be long. Freezing cold. In a dark carpark..no phone to keep her company as low battery....its a long wait... Then someone from company rings her at 3.45am to say knowone can get to you till after 7am.... There was no point in her getting a taxi home as it would of took almost 2 hr there x back. So she stayed there... Discusting behaviour from a well know company Got to say tho the rac man who turned up was lovely. Fixed her car in 10 minutes and she was on her way...so 8hr for something to be fixed in ten minutes. The rac man said he's gonna put in a complaint as she was so relieved to see him after spending a cold,distressed night in a dark carpark... That's all the company needs to do is keep people updated every hr with a phone call, and let them know if they dont come out till next day. So at least they can get a taxi home instead. These sml things can make a difference.”

Helpful Report

Posted 1 year ago

“A friend , who like me , had been with the RAC for years, was shocked to be left stranded at the side of a busy road for six hours, only then to be told that no help would arrive before 8am the next day . With a disabled passenger on board,he paid someone else to tow his vehicle home. We have both cancelled our cover . Until recently we had excellent service ....but to warn the unwary , I suggest a new logo......we Rob All Comers ..”

Helpful Report

Posted 1 year ago

“So i went to work as every other day and on my way home the can warning light came up transmission fluid service required, as it was 16:00 i didnt think it will be a problem so i broke down on a 60mph country road well came to 20:00 then 22:00 then the next day came and no one my brand new battery i put for £163 from halford a week ago was going to die after having just warning light and no heating all night so i had to call the police who had a truck tolled me away and drove me home at 4:00am in the morning. I can describe my battery i destroyed i have a cold and my car is yet not being picked up by them from the police yard ..... its now 15:25 the next day and just spoke to a driver he has not picked my car yet i need to get to brighton for a job tonight and see the mechanic, yet not being called from a manager what a jokers of a company ........IF I COULD RATE THEM LESS I WOULD!”

Helpful Report

Posted 1 year ago

“AVOID THIS USELESS COMPANY AVOID THIS USELESS COMPANY So I broke down on my way home from Scotland on Thursday 16/03/23 at 07:40, 08.03 - first contact with RAC, the usual speal, we will get you recovered ASAP likely to be up to 3 hours. Not haply but oh well so be it 08.34 - second contact, RAC contacted me to tell me that beciase it's going to take so long for recovery we are sending you a hire car as soon as enterprise opens. I thought wow great service thanks. ALL DOWN HILL FROM HERE IM AFRAID. 11.12 - contacted RAC for an update as still no hire car and we were coming close to the original 3 hour window I was given only to be told that my case is with a specialist department and they do not accept calls, she couldn't tell me anything else, but she assured me someone would be in touch with me very shortly. 11.54 - I contacted all the local enterprise car hire centres local to where I was to see if amything had been booked for myself or the RAC and they had not heard anything. 12.00 - contacted RAC again to ask them what is going on with the hire car or recover as we are now passed the 3 hour time frame I was originally given and to mention that none of the enterprise in the area had a booking for me, I was told they sometimes use other hire company's, so I continued to wait. 12.46 - I recieve a text message saying my taxi has been booked, call this number for taxi related updates to which I called and got through to a complete different company that told me that the taxi will be taking be to dumfries (back to scotland) I said why, she said she didn't know, the pick up location was also wrong. 13.47 - I got a phone call of a taxi driver saying he has arrived for me, I contacted RAC again got passed through to 4 different departments and finally found out the taxi is taking me to enterprise in dumfries, 40+ miles away, not the one in Carlisle which is 7 miles away. They told me to leave the van and leave the keys in the petrol station with a cashier they will collect the van later. So on 18/03 we contacted RAC to find out where our van is, they told us they don't know and can't tell us amything as its with a specialist department and they don't have a phone number but here's an email adress. We are now on 22/03 and we have been contacted by the police to say that one of our vans has been dumped at Carlisle todhills rest area, yes almost 1 week on and it's still in the same place!!! REDICULOUS!!! SAVE YOUR MONEY THEY ARE THE CHEAPEST FOR A REASON!!!”

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Posted 1 year ago

“told me they won't come out for an engine warning light”

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Posted 1 year ago

“Broke down at 8pm with children in car. Told that someone would be there between 9pm and 11pm, several phone calls later, arrived at 2am!”

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Posted 1 year ago

“Absolute joke of a company, took me half an hour to get through to someone, then was expected to wait up 6 and half hours for someone to come, kept getting put back to back of queue, ended up having to sort someone out myself to get the car and myself home, will be canceling my policy 😡😡”

Helpful Report

Posted 1 year ago

“Why does the RAC have a complaints procedure and then not respond to the customer”

Helpful Report

Posted 1 year ago

“They have the worse service I have ever experienced with recovery companies for sure, no planning with lack of clarity, they promise something and they deliver the opposite”

Helpful Report

Posted 1 year ago

“They wasnted £285 for breakdown and they could not even tell me how long they will be. Useless rip offs”

Helpful Report

Posted 1 year ago

“Absolute terrible service and experience. Have been waiting almost a whole YEAR for the RAC to refund a tyre I had to pay for myself (I have tyre cover) because the patrol couldn't put it on the RAC card. They then tried to do the exact same thing to me a second time. Then had nearly £400 go from my bank account in a renewal with no notification ("oh we emailed you over a month ago but they often go to spam folders"). I called the next day and got the "if you're not happy with the price, I could reduce it" routine (why do they not just give you the cheapest price?) and when I just asked for them to cancel the renewal they charged me a £25 admin fees. It's probably in their terms and conditions, but given I've not seen any renewal docs or anything (the customer service - lol - agent even confirmed I hadn't been in the MyRAC App or seen the renewal info)... So, summary. Top level cover but I've had to pay for things myself that I've been waiting on almost a year to be refunded. Emails and complaints that go unanswered. Renewals that they know are overpriced with no notification. Indifferent (and very obviously so) customer service staff. And an "it's in the terms" £25 fee for cancelling a day after your surprise, inflated renewal takes £400 out of your bank. Do yourself a favour. No matter the cost or how nice the person is outside your local Tesco getting you to sign up, don't do it. Absolute nightmare company with zero customer service - and given you're paying for somebody to have your back when something goes wrong, that's a shame. (Bet all they leave on here is "we're sorry you had a bad experience. Please email us")”

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Posted 1 year ago

“I would like to say a very big Thank You for the fast and efficient service i received today both from the telephone operator and the mechanic. Well done RAC!”

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Posted 1 year ago

“I broke down on the M25 at 17.30 on Thursday evening - at 20.00 they turned up after saying that they would be with me at 19.00. The mechanic said could not repair at roadside would have to get tow truck. It arrived at 22.00 and picked up the car and I told I was being taken to a service station where another was truck would be waiting to take me on to Ipswich. At 22.30 got dumped at a filling station. Tow truck finally turned up at 08.45 - dropped off in Ipswich at 12.00. Lots of lies told tow truck would be with me in 180mins than 270mins . This is terrible service that is far away from what the RAC advertise. The government ombudsman should look into the service and quality of this once proud company that has now gone to the dogs.”

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Posted 1 year ago

“2 and a half hours on side of M1 and still no sign of help DO NOT USE RAC”

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Posted 1 year ago

RAC is rated 1.4 based on 2,775 reviews