RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,772 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DISGRACEFUL TREATMENT OF A 93 YEAR OLD Sunday 24th September near Menai Bridge Anglesey, I stopped to help a 93 year gentleman whose battery had gone flat. He’d tried to phone RAC 3 or 4 times each time he was told to log breakdown on line. This couldn’t do so was getting distressed. I rang on my phone and was savvy enough to wait long enough for an operator to answer, they were told of situation A vulnerable 93 year old stuck at a junction and distressed.. they would not give any indication as to time to wait and in fact told me to get off line as it was an emergency line. Disgraceful service and discriminatory to those not on line. I complained on line and was told i needed his car number e mail address and phone number. He was a stranger to me who just needed help The guy was 93. Get your act together Date of experience: 24 September 2023”

Helpful Report

Posted 1 year ago

“Absolutely awful I logged my breakdown at 1pm on Friday and they said they will be with me between 45 minutes to 1 hour 20 minutes. I understand Fridays might be a bit busier but it wasn’t rush hour time I monitored their arrival time but it kept pushing back the time 5 hours later and they still hadn’t arrived and the monitored time of arrival was going to be at least another couple of hours and it was now into rush hour traffic I tried calling RAC many many times to see what the problem was but not once did they answer their phones even after waiting absolutely ages each time Luckily I was in a safe and secure area. I can’t imagine how stressful it would have been waiting at the side of a motorway for more than 5 hours There was no way I could wait at least another 2 hours as I wasn’t convinced RAC would ever arrive I called the AA to see if they would let me join straight away and what their estimated rescue time would be and they said within the hour even though it was now into Friday rush hour time I immediately joined the AA and they arrived within the hour as quoted AA fixed the problem and I was on my way There is absolutely no way I will ever use RAC again and reading hundreds of other reviews about them I can’t believe they are still in business as the service is shocking Even if you get a low cost membership with RAC or it’s included free with your car insurance etc please don’t rely on it. It’s cheap, or free, for a reason! AA might be more expensive but, in this case, you definitely get what you pay for Please please please don’t get RAC membership as you will regret it. Go with the AA and get proper breakdown cover”

Helpful Report

Posted 1 year ago

“Awful. Automated service response-said elderly parents would have to wait 7.5 hours to be recovered, then it changed saying recovery would arrive by 5pm still waiting at 6pm, 3 hours after first request. Ended up getting the bus home. Leaving car behind having waited 4 hours. To start again the next day. Wouldn't be recommending RAC any time soon”

RAC 1 star review on 22nd September 2023

Helpful Report

Posted 1 year ago

“0 stars COMPLETE WAIST OFF TIME AND MONEY”

Helpful Report

Posted 1 year ago

“RAC Racist. This car breakdown cover is useless. They only support people whom they like. I am covered by RAC breakdown cover with my More Than car insurance but when I broke down RAC refused to come to my rescue. They asked me to pay them £161.50 before they would come. I explained them that I am covered but they told me they don't care. I do not recommend anyone to join RAC. Thanks”

Helpful Report

Posted 1 year ago

“my first year with RAC will be my last ........and would never recommend to anyone !! After an hour and a half dentist appointment which left me sore and in pain I discovered a nail in my tyre and being an mature lady called RAC to help......4.18pm when I reported, the text of time for RAC came through then another then another when it got to arrival time for 8.45 to 10.45 I called again to explained I was a woman on my own ....it was dark and I was in pain. The answer I got was "go get medical help then return to the vehicle" after which another text came through with time extended to 9.42-11.42pm REALLY !! cancelled booking and will be cancelling my contract when they year I have paid for is complete.”

Helpful Report

Posted 1 year ago

“Called the RAC at 8pm and van arrived at 9pm ( a good start I felt) to be told it couldn’t be repaired and so I needed to be recovered home which was fine. At 12am a truck arrived and took me half way home, leaving me at another service station as the driver was not allowed to go further due to miles driven ( a fact the driver disputed as he said he was straight off on another job so I had clearly been lied to). At 4.30 am I was still sat there and told they could not get a driver until later that day. So 7. 5 hours after being told I would be recovered, I was being told I could not be taken home. I then spent 5 mins on the web and found a local company who arrived within 2 hours and took me home. The RAC had said they had tried all their contractors and could not get a driver but I found one within 5 minutes. Appalling”

Helpful Report

Posted 1 year ago

“Absolutely appalling service. I waited over 6 hours for recovery. Communication was dreadful. Got texts about every hour and ETA kept getting pushed back. Eventually spoke to Simon from RAC who said he would phone me back with ETA-he didn't. Horrendous experience. I will be looking for another breakdown service”

Helpful Report

Posted 1 year ago

“My father is still stuck 2.5 hours away and has been since 17:00. It’s now 22:15. RAC are not even bothering to pick up his calls after multiple efforts to get hold of them. Don’t know when he’ll be home. RAC - maybe take those other negative reviews as a hint…though I don’t expect much from you.”

Helpful Report

Posted 1 year ago

“Absolutely awful, was a member of the RAC, broke down, no commuications apart from a poorly functioning app. Took an hour to log breakdown, then time of attendance went forwards and backwards for 7 hours, to eventually get a phone call by a real human from the RAC who was surprised my wait was so long and promised to sort the problem and confirm with a phone call. Never happened, eventually got contacted by a trusted partner (means subcontractor) who eventually showed up and transported my car home. I will never be a member of the RAC again! Service beyond awful, respect nil. What a waste of a royal title. Which should be stripped from this clown of an organisation.”

Helpful Report

Posted 1 year ago

“Called today on number given on letter from RAC, on hold for nearly two hours and then gave up. What a complete waste of my time, rubbish service.”

Helpful Report

Posted 1 year ago

“Called today on number given on letter from RAC, on hold for nearly two hours and then gave up. What a complete waste of my time, rubbish service.”

Helpful Report

Posted 1 year ago

“We are in our 80s and we're left for more than 4 hours and not reached til around 2am. The recovery man was outstanding but RAC customer service have been unpleasant in their response. We were given a very small amount of money but not as compensation for poor service - we were told to accept it as a 'gesture of goodwill' - the following up email from them was aggressive and really upset us. We will never buy RAC cover again. Plenty of competition”

Helpful Report

Posted 1 year ago

“Although the time slot delayed three times 😔 the patrol named Hardip is really nice!”

Helpful Report

Posted 1 year ago

“Motorcycle tyre came off of Rim explained via App, patrolman said he would get recovery as nothing he could do.explained to call centre when eventually could get through ,was stranded in middle of nowhere with no water or shade hottest day of the year eventually got a time of 11.30 pm for recovery bear in mind the first call went in at 4,30 pm eventually got some kind person to recover me ,this was at 10pm sat at side of road no shade no water as explained twice to call centre who said they would get in touch with me but never did ,any way still going to ombudsman as absolutely disgusted with RAC will never ever use them again if I could give less than 1 star I would ,”

Helpful Report

Posted 1 year ago

“Title: Disappointing Service: A 5-Hour Wait to Jump-Start a Car with RAC Customer service is not just about offering assistance; it's about providing prompt and reliable support, especially during emergencies. Sadly, my experience with the RAC (Royal Automobile Club) was far from satisfactory when my car battery died. The 5-hour wait to jump-start my car left me frustrated and disappointed with the service provided. First and foremost, a 5-hour wait for a jump-start is inexplicable, especially considering that this is a service specifically designed for emergencies. When my car wouldn't start, I expected a swifter response from the RAC to minimize the inconvenience and get me back on the road as soon as possible. The prolonged wait time not only disrupted my plans for the day but also left me stranded in an unfamiliar location for an extended period. With no updates or proactive communication from the RAC during the wait, my frustration only grew. Additionally, the lack of a backup plan or alternative solutions offered by the RAC further highlighted their poor service delivery. Customer service is integral to any service-based company, especially when customers find themselves in difficult situations. Unfortunately, the RAC failed to meet even the basic expectations of promptness and communication, leaving me feeling let down by a company that is supposed to provide dependable emergency assistance. Aside from the extensive wait time, there were further issues with the service provided during this ordeal. When the technician called. I would strongly caution anyone considering the RAC's services to explore alternative options that prioritize customer satisfaction and offer more efficient and reliable support during emergencies. In a situation where time and reliability matter the most, it is clear that the RAC's service fell immensely short of expectations.”

Helpful Report

Posted 1 year ago

“Absolute waste of time. This company left me stranded for 7 hours ten miles away from my destination having travelled 180 miles. In the end they offered a taxi which came nearly enough after 4 hrs !!! Absolute waste of money. I should have gone with the AA. If any one is reading this stay absolutely clear. Capitalist good for nothing organisation. Quick to take your money but never delivering on there own statement. Waste!”

Helpful Report

Posted 1 year ago

“Bro their pics are terrible. Research the products your gonna be getting majority will be have a up sale of over 3x the retail rate and considering even with interest....THATS A SCAM. I WILL NEVER PAY THAT. I HOPE THIS COMPANY AND OTHERS LIKE IT EAT THE DIRT . this is literally disgusting and high "interest rates" on top of over pricing, is really really pathetic. I sincerely hope the bloodline of the ownership and creators of company's like this deplete and not get a proper burial .”

Helpful Report

Posted 1 year ago

“If I could rate less than 1, trust me I would. Had a car puncture so lost a tyre on hard shoulder. Called RAC at 2:30am. Told them I have asthma and anxiety and car is obstructing road. They advised they could not tell me when someone will be out to me by. It was cold, I was unable to get any food/drink. I was left for 7 hours, did not get help until 09.06am Had to leave car there and spend money going to and from place as I was unable to wait there. Useless bunch of clowns.”

Helpful Report

Posted 1 year ago

“STAY AWAY FROM RAC , AVOID THEM EVEN YOU ARE DESPERATE! CONSCIOUSLY EXPOSE MY CHILDREN UNDER 13'S to DANGER stress and health damage. they give incorrect information over the phone and laugh in your face!!! children and my husband have been waiting for a tow truck for 4 hours because the mechanic who was sent could not repair it on the spot! -we paid RAC £200 for his arrival!! -Ford galaxy/ engine overheated. my husband had to buy their insurance and then we paid £360, which gives us a total of £560 for car recovery. he was told that someone would call soon and take care of the car. No one has contacted us for 4 hours, the children are scared and cold. Saturday, night, local hotels no longer accept guests, taxis do not pick up calls, trains do not run. my children are sleeping in the car, cold, exposed to trauma!!!I called RAc several times within hours and they couldn't tell me when someone would come to pick them up. even though I made them aware that the case would end up in court because they knowingly put my children at risk, they gave us incorrect information about the service and waiting time, and they charge £560 for a service that no one has been willing to perform for over 4 hours now !”

Helpful Report

Posted 1 year ago

RAC is rated 1.4 based on 2,772 reviews