“Don't opt for Renault Road side assistance. It disgusting and annoying. Took more than 2 hrs that too at the main city centre for the assistance to arrive. [Bangalore]”
“The most god-awful car company you will ever deal with. I begged my wife not to buy a Renault as of the previous experience I had with this depot. She pushed ahead and purchased a Zoe. I have to say, it's a great little car. However, the paint has come away on the front bumper. It started around the sensor and got worse, so I suspect water ingress there. They are refusing to fix due to a barely noticeable chip far from the paint defect. I have 3 independent paint shops confirm the issue was not caused by the tiny scratch. Renault say they only accept report from Renault themselves. How convenient. This is typical of this dealership trying to weasel out of repair work. If you read this review, then purchase from Renault then you only have yourself to blame.
I am now having the work carried out at my own cost. I will invoice them and take them to a small claims court if they do not pay.”
“I bought a Renault Captur and went in for a service and they replaced things that didn’t need to be replaced! They didn’t get back to go when you call. Expensive and they rip you off
All the people that write good reviews are either stupid or connected to the company. Take your car to a private mechanic.”
“Had my car serviced at Renault Hayes. I am completely satisfied with the service. Received professional and friendly service from Courtney Morgan. An excellent outfit to have the vehicle checked and serviced every year. Well done team”
“We have had our RM 19-1 Renault Master campervan (built by Jayco) for only 12 months. In the first 1000km we had issues with the gearbox which required us to take the van back to Renault in Canberra (we are in Batemans Bay) to be looked at. This was not easy given the distance and time involved. The Renault technicians could not replicate the fault but we had already been told by another Renault dealer that the gearbox needed a software update. I told the service department in Canberra as much and they appeared surprised. However, the update was done and the gearbox has behaved since then.
The van has now done only 9000km and there is a leak in the power steering which again requires a trip to Canberra as warranty work can only be carried out by a Renault dealer. The van will require towing/transport as we cannot drive it 150km up the mountain to Canberra with faulty steering.
Having spoken to both Renault in Canberra and the customer support at Renault Australia we have been given no sympathy or assistance. The local mechanic in Batemans Bay can fix the fault but Renault will not allow this under warranty. The lady I spoke to at Renault Australia was complete unphased by the fact that we have had two major mechanical issues with a brand new vehicle and gave us no assistance - her repeated response was that it was our problem to get the vehicle to a dealer and it would be at our expense. She said that we could try to get the cost of transport reimbursed IF it turned out to be a warranty issue. I do not know how a fault in the power steering after 12 months of normal driving could NOT be a warranty issue. She gave me no confidence that we would be reimbursed and no sympathy that we had an undriveable vehicle that we had purchased in good faith.
We did our research prior to purchasing the van and whilst there are numerous issues highlighted on various forums, we wanted a camper and this was the chassis used by Jayco. As I said to the lady at Renault Australia, my wife and I now bitterly regret buying a Renault and we will be telling everyone we can to stay clear of the company both in terms of the quality of the vehicle and the lack of genuine support post purchase.”
“I am so so happy with the service given by Thandeka from Renault Springs. Best service ever. Thank u for addind her to ur staff. She's the best. The staff from branch was awesome. Doing business with them was the best decision ever.thank u Thandeka and the staff. Keep up the good work. Best service Thandeka. You are the best.”
“I bought my very first car which is Renault duster Mr. VALEED 👌👌👌is very accommodating and explain all the details pricely and very knowledgeable thnaks for him it's easy for me deside”
“I now feel that I made a wrong decision by purchasing Renault Kiger Limited edition RXZ.
I had to visit service center multiple time regarding multiple issue.
One issue which I mentioned was the running noice of AC compressor.
I received a very ridiculous reply that they tried the same with another Kiger and the abnormal sound is there too.
How stupid answer it is.
When customer complaints that there is additional noice coming from AC Renault says it's a common issue.
Then company has to call back and make a fix
My humble request to all is not to go for Renault Kiger.”
“Please god sake don't buy the Renault Kiger car, poor service from Renault and the dealer TRIDENT AUTO ENTERPRISES PRIVATE LIMITED.poor customer service and always they dictate the terms to the customer , No spares support and even the dealer dot have clue when the parts required available . Even they don't have customer escalation matrix . Dont buy and suffer .”
“Very bad experience. No accountability. The indication for RR tyre pressure low Immediately after the next day my new car second service. Complaint is not addressed properly.
Not able to upload pics otherwise I would have shared the pics of seat cover and inside look after the service. When I informed them someone took the car and polished it and gave. All the dusts were there only. Pathetic experience Not sure how the serving is done. They think customer is a fool.”
“What a wonderful reception I received at Renault Hayes Van Centre about 10 days ago.
There a lovely man called Courtney went out of his way to ensure two small but nevertheless vital jobs were done for me so that I could return to another garage and complete my MOT.
Mark came and repaired a worn connection to windscreen water outlet and a loose headlight bulb. - ALL for FREE !!
I had never been to this garage before but I will never forget the friendly can do attitude and welcome I received . Thanks very much Courtney and Mark and the rest of your team who helped me that day. Excellent !!!”
