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“Renault India is selling faulty cars. Within 5 years clutch motors of kwid auto becomes faulty.
Despite of recalling or rectifying issue, a Renault is looting customers by charging huge amounts for their own faults.
Very poor experience and customer care.”
“Renault India
@RenaultIndia
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I had Renault Kiger 2021model it's on 54000km and company service centre is telling to change clutch plates, and all accessories of car clutch plate with an estimate of 18000 rupees.....I really had a concern I had last month only done periodic service and changed new battery and paid 16000 rs ......I think than the make of the car is really bad....very bad quality
Aug 30, 2024, 2:04 PM
Hi Hardik,
We regret the inconvenience caused to you for the mentioned issue. We will surely look into this and will try our best to solve it on priority. We would like to connect with you in this regard request you to share your contact details.
👍
Aug 30, 2024, 2:12 PM
Hardik Shah -9879208356
Vadodara Gujarat
Aug 30, 2024, 2:13 PM
Hi Hardik,
Thanks for sharing your contact number. Your issue is being forwarded to the concerned team. Please allow us some time to look into this for you.
Aug 30, 2024, 2:27 PM
Hi Hardik,
We understand that our team got in touch with you and assisting you in this regard. Rest assured, our team will further contact you once they get an update. Thank you for your patience.
Sat 9:29 AM
Still issue not resolved
Wed 3:41 PM
i think renault is least concern about the customer”
“I took my car today for service, got there at 6:05 am and was no.1 and my car was the first to go in. So i requested to be dropped off at Kolonade Mall as i did not want to go far ,in my mind am thinking i will be done by 11/ 12 pm.
I waited,waited ,waited and eventually i decided to call the office around 13:45 to ask if they were done,I was transfered from pillar to post and was told the car will be ready in 20 minutes.
I called the second time requesting the driver to fetch me coz it did not make sense for me to wait so long. No one bothered to even call me to say the driver has arrived.
It really saddened me that when i got there my car was not even done, the one that hurt the most was that the guy who was no.7 on the qeue was done before me.
Last year I asked my daughter to take the same car for service,she received the same treatment,i still had to call your office as it was getting late and she was getting worried and no one was giving an update
The service we have received from you is the worst, no customer service at all.
The Net Promoter Score board displayed in your offices clearly means nothing.
I should have taken my car to Hatfield where the service is on point ,how i regret...
Really disappointed.”
“Don't opt for Renault Road side assistance. It disgusting and annoying. Took more than 2 hrs that too at the main city centre for the assistance to arrive. [Bangalore]”
“The most god-awful car company you will ever deal with. I begged my wife not to buy a Renault as of the previous experience I had with this depot. She pushed ahead and purchased a Zoe. I have to say, it's a great little car. However, the paint has come away on the front bumper. It started around the sensor and got worse, so I suspect water ingress there. They are refusing to fix due to a barely noticeable chip far from the paint defect. I have 3 independent paint shops confirm the issue was not caused by the tiny scratch. Renault say they only accept report from Renault themselves. How convenient. This is typical of this dealership trying to weasel out of repair work. If you read this review, then purchase from Renault then you only have yourself to blame.
I am now having the work carried out at my own cost. I will invoice them and take them to a small claims court if they do not pay.”
“I bought a Renault Captur and went in for a service and they replaced things that didn’t need to be replaced! They didn’t get back to go when you call. Expensive and they rip you off
All the people that write good reviews are either stupid or connected to the company. Take your car to a private mechanic.”
“Had my car serviced at Renault Hayes. I am completely satisfied with the service. Received professional and friendly service from Courtney Morgan. An excellent outfit to have the vehicle checked and serviced every year. Well done team”
“We have had our RM 19-1 Renault Master campervan (built by Jayco) for only 12 months. In the first 1000km we had issues with the gearbox which required us to take the van back to Renault in Canberra (we are in Batemans Bay) to be looked at. This was not easy given the distance and time involved. The Renault technicians could not replicate the fault but we had already been told by another Renault dealer that the gearbox needed a software update. I told the service department in Canberra as much and they appeared surprised. However, the update was done and the gearbox has behaved since then.
The van has now done only 9000km and there is a leak in the power steering which again requires a trip to Canberra as warranty work can only be carried out by a Renault dealer. The van will require towing/transport as we cannot drive it 150km up the mountain to Canberra with faulty steering.
Having spoken to both Renault in Canberra and the customer support at Renault Australia we have been given no sympathy or assistance. The local mechanic in Batemans Bay can fix the fault but Renault will not allow this under warranty. The lady I spoke to at Renault Australia was complete unphased by the fact that we have had two major mechanical issues with a brand new vehicle and gave us no assistance - her repeated response was that it was our problem to get the vehicle to a dealer and it would be at our expense. She said that we could try to get the cost of transport reimbursed IF it turned out to be a warranty issue. I do not know how a fault in the power steering after 12 months of normal driving could NOT be a warranty issue. She gave me no confidence that we would be reimbursed and no sympathy that we had an undriveable vehicle that we had purchased in good faith.
We did our research prior to purchasing the van and whilst there are numerous issues highlighted on various forums, we wanted a camper and this was the chassis used by Jayco. As I said to the lady at Renault Australia, my wife and I now bitterly regret buying a Renault and we will be telling everyone we can to stay clear of the company both in terms of the quality of the vehicle and the lack of genuine support post purchase.”
“I am so so happy with the service given by Thandeka from Renault Springs. Best service ever. Thank u for addind her to ur staff. She's the best. The staff from branch was awesome. Doing business with them was the best decision ever.thank u Thandeka and the staff. Keep up the good work. Best service Thandeka. You are the best.”
“I bought my very first car which is Renault duster Mr. VALEED 👌👌👌is very accommodating and explain all the details pricely and very knowledgeable thnaks for him it's easy for me deside”
