Ryman Reviews

Name: Ryman
Address: -, - -, Cheshire
Rating: 2.15

2.2 Rating 123 Reviews

28 %

of reviewers recommend Ryman

2.2

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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Email:

queries@ryman.co.uk

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Ryman 1 star review on 29th December 2022

Ana Camiola

Anonymous

Roy Chisnall

Ryman 1 star review on 3rd December 2021

Sergio

Anonymous

Anonymous // 01/01/2019

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“I work around piccadilly I went to sent my post special delivery. I wanted help, actually the assistant made me do the job while he giving me orders. I was completely shocked about their Customer service. God knows whether my post will be delivered or not, let me say discriminative assistant.”

Helpful Report

Posted 3 years ago

“Excellent customer service in Coventry store. Ordered 200 pages at the last minute on Sunday for a presentation on Monday. Both Vidya and Zoe were very helpful. They both managed to finish the job even though they had to stay late approx 30-45mins . All neatly organised . Can't thank them enough. Thank you ladies you saved my day.”

Helpful Report

Posted 3 years ago

“excellent customer services in the Canterbury branch, especially the Ladies who were there at the weekend, super helpful cheery and professional, i was buying new items for my room the deputy helped me with printing photos and gave lots of advice. I will be returning to Ryman.”

Helpful Report

Posted 3 years ago

“The staff in ryman stationery strand branch are not friendly. Except for that Dhl guy at the back the other short guy and lady are not so welcoming to customers. Please don't be crossed if tourists asked where to buy stamps and stationery items, we were new in London, you guys should help at least. Would definitely not recommend to anyone. Please be kind and helpful next time.”

Helpful Report

Posted 3 years ago

“i was going to purchase a pen for £2. the delivery fee was nearly double the price of the pen!!!!! £3.95 for a pen that ways like 5 grams! no chance.”

Helpful Report

Posted 3 years ago

“I bought a Cricut Maker 3 from them (£409). 3 weeks later they still haven't processed the order. I asked for an update on where it was and they said they were going to ask the supplier, but they won't get an answer for 3 days. Thinking I was doing well, buying a birthday present early, resulted in having to go elsewhere buying it again (essentially paying twice!!) The only good thing they did was say they were refunding my money straight away....... that said, its not come through yet. Definitely not worth the trouble”

Helpful Report

Posted 3 years ago

“Appauling!! Is the only word to describe this company and its customer service. Ordered a garden shed at the end of May. Waited 7 weeks for it to be delivered. Delivery arrived and it was the wrong product so had to send it back with the delivery driver. This was 4 weeks ago. I am still waiting for my item to be dispatched whilst they attempt to sort out their error with their suppliers. They are very hard to get hold of and I seem to be fobbed off everything I send them an email. I would not recommend purchasing from this retailer, it's just too stressful !!”

Helpful Report

Posted 3 years ago

“I ordered and paid for a Wacom 16 Graphic tablet and was told it would be here on the following Monday. Started getting concerned on Monday night as I hadn't received it and I also hadn't gotten an email to say it had even been shipped. Tried several times to get in touch with someone without success. The "Live Chat" is no such thing. It's automated and useless. There is no contact number either. After several attempts on the "Live Chat" and then emailing several times I STILL haven't heard back. It's now way past the delivery date. No one is calling me back. No one is emailing me. I've spent over £500 and have nothing to show for it. I then went on to look at reviews for the website and I WISH I had done that before ordering because they have awful reviews! I would never have used them had I seen all of the poor customer services and missing delivery reviews and comments. I'm absolutely gutted.”

Helpful Report

Posted 3 years ago

“Extremely poor service. Can't actually speak to a person and although delivery was supposed to be a week ago I have heard nothing and it still says processing. The automated chat is less than helpful and although they have been contacted 3 times they have yet to get back to me.”

Helpful Report

Posted 3 years ago

“Though I came near closing time at 5 oclock at their windsor store yesterday. The staff was least helpful, Pathetic customer service, no discounts offered as they advertise, staff of two were in more hurry to close the store rather than helping potential customers purchase stationary. Some of the customers were refused to even enter the store. I finalised my order and had to leave without it because the staff was rushing to close the shop. The tall boy even threatened to call the police if I dont leave instantly, and Couldnt answer simple questions on How I could pay and get my order. Poor service ! Never coming back. I will be reporting that poor customer service standards of your store to to the Trading Standards officer tomorrow. Also if my complaint is not resolved legal action will be taken.”

Helpful Report

Posted 3 years ago

“Impossible to get hold of anyone. Their "customer service" chat is automated, hard to navigate around and impossible to speak to an actual human. I wish I knew this before emy purchase, I'd have paid more for a better known company. Never again”

Helpful Report

Posted 3 years ago

“I placed an order for a chair 10 days ago which I was advised would arrive on the 1st of June - I took a day off work so that I could be in for delivery. I had received no updates on where the delivery was after I placed to order. The chair never arrived on the 1st so I called Rymans on the 2nd to investigate. After being on hold for over 30 minutes I finally got through to Darren who didn't seem at all interested in my issue (until right at the end when I said I was going to make a formal complaint and he unsurprisingly changed his tune). He advised it was Yodel who were delivering the chair - NO ONE had told me that and I had had no communication from Yodel. Apparently they attempted delivery 3 times last week but "could not access the property" - I live in a flat in central London, it's not hard. No card had been left and now Yodel have said I need to go and collect it from the Depot. Rymans have been completely unhelpful and said that it is not their problem and it's their supplier who the issue is with but it IS Rymans problem because I ordered from their website and it's up to them to liaise better with their suppliers. I am now left with no chair and no option but to collect it from the Depot (it will be very heavy and I don't have a car so will be an expensive taxi ride). Really just wishing I had NEVER ordered from Rymans and I certainly never will again and will advise everyone I know to avoid at all costs. Completely unhelpful as per usual.”

Helpful Report

Posted 3 years ago

“I ordered two items on Sunday it was not made clear it would not be delivered until Tuesday as it said order before 4pm and delivered next day which we did and paid extra for next day delivery. They now say it will not be delivered until Tuesday. I could have picked it up from our local town on Monday as the item was required on Monday. I don't like paying for things I don't get. Will not use Ryman again.”

Helpful Report

Posted 3 years ago

“I ordered 2 bookcases online 7 March. The order was meant to be delivered on 19 March. 1 bookcase came eventually on 23 March and it was damaged. The other bookcase never arrived. There's no telephone number. I've emailed and emailed and emailed Ryman about the damaged bookcase and XDP have still not collected the damaged bookcase. I need a refund. Writing to Ryman and XDP for a collection EVERY WEEK and its draining and adding to my mental health. It's been 6 weeks and I'm still waiting for a collection. This is the worst experience every. Don't EVER order from Rymans.”

Helpful Report

Posted 3 years ago

“Ordered a printer on 3rd April. Faulty, so arranged for a return / refund and bought a replacement (the same printer). Faulty again (exactly the same fault. Despite dozens of contacts via "virtual assistant", emails & phone calls, could not get Rymans to collect (and thus issue refunds) Eventually Rymans collected both on 27th April. However, only one refund issued. Despite many more further "virtual assistant" messages, emails and phone calls, I'm still waiting for a £183 refund for the first printer. Rymans are a nightmare to deal with. I will NEVER purchase from them again.”

Helpful Report

Posted 3 years ago

“Item was delivered damaged. Tried their online chat to resolve. No response. Now trying the phone, currently been on hold 40 mins..”

Helpful Report

Posted 3 years ago

“Absolutley bloody shocking. Never ever use these especially for buisness. I ordered boxes from them on the 13th March. It is now the 28th. Rang on the 24th and the woman Lied that my boxes were there and will be shipped in 48hrs.the lad on the phone today then told me there was no boes for my order!!!! Beyond fuming afeer having to fork out more money to carry on with my orders whilst waiting!! I want a full refund and your luck I haven't charged extra for the boxes I've had to buy waiting for yours!!!”

Helpful Report

Posted 3 years ago

“Ordered a present two weeks ago, was due to arrive on Tuesday but not received. Courier company not even received my delivery yet. I am unable to speak to anyone in customer services. Live chat is automated service and someone was meant to be in touch about my missing order but heard nothing. Terrible customer service!!! So not use this company!”

Helpful Report

Posted 3 years ago

“Awful. Bought a bed and was given en a date for delivery. Over a week later and no bed. Kept on hold for 20-40 minutes when I called customer services. Refused a refund when I asked for one and no response via email so impossible to escalate. Refused to be allowed to speak to a manager. Meanwhile my son is sleeping on the floor due to no bed. Appalling service. Do not buy from this company.”

Helpful Report

Posted 3 years ago

“No after sales care. No customer service when goods are delivered damaged. Have e mailed Have live chatted Have sent FB messages Apparently it’s the fault of their supplier not them so can’t resolve my damaged desk issue.”

Helpful Report

Posted 3 years ago

Ryman is rated 2.2 based on 123 reviews