Ryman Reviews

Name: Ryman
Address: -, - -, Cheshire
Rating: 2.14

2.1 Rating 124 Reviews

27 %

of reviewers recommend Ryman

2.1

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Ryman:

Ryman the Stationer is the leading UK stationery and office supplies retailer. Buy cheap, quality online stationery and office supplies from the best UK stationery brand. Ryman is a high street Stationery retailer famous for its excellent customer service and wide product range.

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Email:

queries@ryman.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered bbq arrived faulty, took pictures spoke to Ryman on day of opening box and email. Still waiting for response 30 plus days and 30 plus emails and telephone calls. This company stinks of incompetence. DO NOT USE.”

Helpful Report

Posted 4 years ago

“If I could give them 0 starts, I would. I would not recommend this company, please avoid at all cost. I purchased a metal shed which I received in early June. Contacted them because the shed was damaged and it is also so flimsy it should not be called a metal shed. I have been exchanging emails nearly every week since 14 June to arrange for the item to be picked up. Every time I am promised that someone will be in touch within 48 hours ..etc... it has now been 2 months!!! I have asked the credit card company to challenge the transaction now as well. Hopefully someone will take notice and arrange to pick up this shed.”

Helpful Report

Posted 4 years ago

“If I could give it no stars I would, avoid like the plague!! Ordered a home office desk 3 weeks ago, said 'due to COVID there will be a slight delay in the 3-5 day SLA stated on the website and it will be delivered at the latest by the 15th July. That came and went. My only contact was via livechat. Apparently they are using an external supplier and their only way of contacting them was via email and I'd have to wait 3 days. That came and went until I insisted on waiting until they escalated with a manager. Then I was told that it was out of stock and I could either wait until it cam back in or I could wait 3 days and then get a refund (Just in case it was out for delivery?, makes no sense) then when the refund was issued I'd have to wait a further 3-5 working days to receive it! Honestly I wish I'd have read the reviews prior to purchase. Absolutely awful and please take my advice and what looks like everyone else's same advice and steer well clear.”

Helpful Report

Posted 4 years ago

“They re taking orders that they cannot fulfil. Stay away. Awful customer services.”

Helpful Report

Posted 4 years ago

“Placed an order online and requested that the vat be refunded as the item was being sent to Guernsey which is a vat free area. Companies normally take the vat of at source but Ryman’s have refused to remove or replace it. So they are profiting the value of the vat as well. Would not use again”

Helpful Report

Posted 4 years ago

“I placed an order online with Ryman in the belief that I was buying it from Ryman and that it was in stock. I was given a 3 - 5 working day delivery date. Nothing received so I chased up Ryman to be informed that the item was being supplied by a third party company and their only means of contact was via email, and that I would have to wait for up to 72 hours to get an update. Not good enough. The item had been ordered two weeks earlier with no sign of when or if I would ever receive it, so I told Ryman to cancel the order. I was informed they couldn't cancel the order because it was coming from the third party supplier and I'd have to wait up to 72 hours to see if the order could be cancelled. Again, not good enough, my contract was with Ryman not a third party supplier. A week further on my order is still showing as processing with no sign of a refund. I warn people.... avoid any dealings with Ryman, they have no interest in operating within the spirit of the sale of goods act and are taking orders they cannot fulfil. Do not use them.”

Helpful Report

Posted 4 years ago

“Do not use this company. Wish I had read reviews before ordering on line. Faulty item delivered, after 8 weeks and 5 phone calls item eventually collected now awaiting refund. Nobody tells you what is happening just get told by customers service they will contact the supplier. Cannot stress enough how useless they have been.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Terrible company. Won't refund your money despite faulty goods. Won't replace it either. Crooks. lie on the phone. Never do what they say. AVOID.”

Helpful Report

Posted 4 years ago

“My online shopping experience with Ryman echoes everyone else's by the sound of it. Ordered a fairly expensive item for a birthday gift which arrived damaged and looking suspiciously second hand. Many hours since wasted on their truly awful online chat with a very unhelpful agent called Sarah and the damaged item was collected (though not on the day Ryman advised), and nothing since. They don't answer their phones. They don't respond to emails. If you want to complain you have to address it to the email address that doesn't respond to emails in the first place. If you do manage to get through on the online chat after entering the same details multiple times, all you get is the repeated excuse of they can't give a refund as they are waiting on their supplier and to wait to hear from them in an email that never comes. Now £200 and many hours down and seeking legal recourse. Despicable company and service. AVOID.”

Helpful Report

Posted 4 years ago

“In these times of buying items online, do not buy from them. Ordered an office chair and 3 weeks after i haven't received it or even received an acknowledgement from them. I finally spoke to someone in customer services and i have been told to wait for another 48 hours with no resolution. DO NOT buy anything from this company. STAY AWAY FROM RYMAN”

Helpful Report

Posted 4 years ago

“Awful service! Company lists items for sale that are not available, blaming their "trusted suppliers", and instead of resolving issues, customer services simply attempt to prolong holding on to the paid amount. Bought an office chair on 3rd of May and still not delivered. Being patient and thoughtful of CV-19 challenges, waited 10 days for a dispatch before escalating. Was asked to wait 4 more days. In 5 days chased again and was asked to give another 72 hrs. Gave them 96 hours before asking again and they stopped replying to emails. Requested a refund and still no response. Absolutely disappointed as mistakenly thought of Ryman being a trusted brand. Will never use Ryman again.”

Helpful Report

Posted 4 years ago

“Order is late, and they seem impossible to contact with email bouncing back and online customer service chat saying your not connected all the time. Will try to get a refund and avoid in the future.”

Helpful Report

Posted 4 years ago

“I ordered lots of really useful boxes, but only half were sent out and delivered. Although Ryman were at fault, I was made to complete a missing order form, which they lost. After 4 phone calls and a wait of 14 days, I was refunded because the items had never been in stock, hence why they were not sent initially. It took 14 days to credit me (£126), by which time the full amount was payable on my credit card, so I will have to pay and not get my money back for one month. To make matters worse, the items are not showing as out of stock on the website, so this fiasco can continue to happen to anyone who tries to order the same size of box. Ryman do not respond to their emails and online forms, they fob you off when you phone and despite asking, I have not received a written apology nor compensation. Needless to say I took my custom to a rival, who delivered the items in perfect condition in less than 24 hours for the same price. My advice is to avoid Ryman with a very long barge pole.”

Helpful Report

Posted 5 years ago

“I ordered a printer on Jan 23 that was supposed to arrive in 3 days. After over a week I emailed and asked for an update and was told that on the website it said orders could take up to 15 days, no apology. After 15 days I emailed again and this time someone said they would look into it and get back to me. Didn’t hear anything so I rang on Feb 11 and was told that all they could do was email the supplier and that’s why there hadn’t been a response. The support staff can’t ring them? Very odd. So I complained and was told that my order had been escalated and I would hear from a manager. 48 hours later and I have not heard anything so now I have been on the phone for nearly 20 minutes while I wait for this order to be cancelled. I’m sure getting a refund will be equally painful. I will most definitely never order from Ryman again but will go to Printerland that has over 40 of the printer I want in stock and I can get a delivery in a couple of days. Very poor service Ryman.”

Helpful Report

Posted 5 years ago

“useless company - cancelled my order ...present for my wife...won't use again...shambles...chat line useless...”

Helpful Report

Posted 5 years ago

“I'm incredibly disappointed with Ryman. I was led to believe they were one of the better office equipment providers and ordered a filing cabinet on January 10th. This arrived on January 13th with a large dent in the side, so I requested a replacement. Ryman scheduled in the collection for Friday 17th so I took the day off work to make sure I was in for this. Nobody from Ryman showed up, despite me chasing it and being told via their online chat that it will be collected on Friday. It is now Monday 20th January. 10 days after my initial order and I still don't have a replacement and am still £44.99 out of pocket having taken, so far, 2 days off work for this. Talking to the online help again this morning, I'm being told that they can now collect tomorrow but a replacement will be issued on yet another day. This is a further 2 days off work that I can't afford to keep taking. Instead I've requested a refund. I've made a formal complaint to Ryman and will not be using this service again”

Helpful Report

Posted 5 years ago

“Ordered a crayola table and chairs for my 3 yr old granddaughter for Xmas, it arrived in October but unfortunately I didn’t open it until Christmas, and then it wasn’t taken out of the pack to assemble it until the new year. Unfortunately a few panels were damaged, but due to the date of purchase Ryman’s were very unhelpful regarding exchanging or refunding the cost despite sending photos. . They would only offer a £5 gesture of goodwill. My fault I suppose for trusting that the quality would be ok. Very poor customer service Especially for Christmas gifts. Most companies extend the guarantee over the Christmas period, stay clear of Ryman online ordering.”

Helpful Report

Posted 5 years ago

“Still awaiting a refund on an order cancelled 6 weeks ago. Daylight robbery. I will be complaining and hope I get a response.”

Helpful Report

Posted 5 years ago

“Customer service and returns are an absolute disaster. Its taken me 3 month of back and forth and I am still waiting for a refund on a piece of tat filing cabinet they sold me. Their errors are too long to list, just DO NOT USE”

Helpful Report

Posted 5 years ago

“Have always bought paper from Ryman as I can’t seem to find narrow ruled paper anywhere else. This time the price seems to have gone up massively and the quality down completely! It’s the worst paper I’ve ever used- so thin, rips instead of pulling from the binder, it’s just awful!! Paper is not something that could usually make me so angry but Jesus, I’ve just paid an extortionate price for something that literally infuriates me every time I use it!!”

Helpful Report

Posted 5 years ago

Ryman is rated 2.1 based on 124 reviews