Sportsshoes Reviews

Name: Sportsshoes
Address: -, - -, Bradford
Rating: 2.80

2.8 Rating 111 Reviews

44 %

of reviewers recommend Sportsshoes

2.8

Based on 111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sportsshoes:

SportsShoes.com offer up to 75% off across a wide range of running shoes, sports clothing and football boots, with next day delivery & hassle free returns. SportsShoes.com specializes in selling top-quality brand-name sports footwear, clothing, accessories and equipment at low prices.

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Email:

customerservice@sportsshoes.com

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Sportsshoes 1 star review on 27th May 2022

EmD

Sportsshoes 1 star review on 26th October 2021

B.Afkari

Sportsshoes 1 star review on 3rd September 2021

Karim Gassama

Anonymous

Anonymous // 01/01/2019

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“Over the years I've bought quite a few pairs of shoes and a heap of running gear from this company as they can offer great value. Very occasionally things do go wrong, but in my experience they have always rectified the problem by replacement or refund. Sometimes it can take a few weeks which can be frustrating but when asked they are quick to report on progress.”

Helpful Report

Posted 4 years ago

“Very simple online shop, easy to browse and easy to order. It was a bit suspicious after not receiving tracking number but don't expect it if you paid for standard shipping (it is normal not to have tracking when shipping this way). I ordered sneakers at great price and waited for more then 3 weeks but I got them. All great, new shoes, correct number. I did freaked out when I saw all bad reviews but to be honest all representatives from customer service were more than polite when I called and asked why there is no tracking, why so long, etc. I am happy customer after all.”

Helpful Report

Posted 4 years ago

“Horrible service from this company, wont give me a refund as saying they were worn , i wore them for 100 meter walk to shops and the shoes were agony and too small despite being my regular size 12, they are now arguing they will send them back to me without a refund, even if they dont fit me and perfectly fine to sell to someone else if they wish, now in the complaints process, terrible service and problems getting a refund/returning the shoes. I would never ever buy from them again.”

Helpful Report

Posted 4 years ago

“Horrible service. They charge you, but then nothing is shipped and they keep telling that shipping company has it, although there is only electronic record that’s stuck in no actual movement. Refund also nowhere in sight. Stay away if you like to spend you money on actual items tou can use.”

Helpful Report

Posted 4 years ago

“Never ever had such a disaster in my life before. Had two orders with them ...one of them never arrived, the other order was returned und now they lie that the return was not complete and steal my money. They lie about that by Paypal, but say by email the return was alright and evrything is good but still not have approved! 31 Emails so far..... DON'T DEAL WITH THEM”

Helpful Report

Posted 4 years ago

“Awful experience item purchased caused such discomfort i asked to return, customer services were extremely unhelpful, quality of items very cheap and nasty.Avoid at all costs.”

Helpful Report

Posted 5 years ago

“A band of incompetent and dishonest people. I had to buy a Vivobarefoot shoe, the shoe was sold at 126 €. of which 11 for a ridiculous frontlamp obligatory as a free gift !!!, I consulted the size chart on their site, boght it and then, after 10 days, I get, the shoe was 2 cm too much great. Check on the manufacturer's website and I realize that the Sportshoes size chart was completely wrong. I request a replacement with a smaller number and I ship the same day. I write to the customer care asking for the number to be put aside, they answer me after 24 hours to tell me that it is not their policy. They receive the return and the number I wanted was gone, they force me to ask for a refund. Very calmly, after a week I reimburse 115, deducting the price of the "free gift". I call Paypal which, given the serious misconduct, reimburses me immediately. Meanwhile, the number I requested reappears magically in stock ..... I offer to buy it after reimbursement of the return shipment cost, 15 € paid by me and declaring that I don't want the free gift ...... They refused writing that the free gift was discounted! What to say? Never again Sportshoes, incorrect and incompetent ......”

Helpful Report

Posted 5 years ago

“Order number - 11254658- Unbelievable. I received a pair of white trainers which clearly have orange stains on them. After three days of emails and back and forth saying that they aren’t not receiving my photos, they have finally seen the photos. Now they have asked me to send these back at my own cost for them to inspect. Perhaps they should inspect them before sending them to me and this would be avoided. I’ve also been told that they will only refund my returns cost up to a value of £4.99, so let’s hope I don’t have to pay more than that. There was also no mention of how they will compensate me once they confirm that there are orange stains on them accept from sending me what I originally paid for. What a joke, do not use this website.”

Helpful Report

Posted 5 years ago

“Extremely slow communication. Responding to simple questions for the Customer Service takes 24+ hours. After 4 days they suggested that my order is cancelled, but hours after it is still listed as "Open" in their own system and the charges are still on my account.”

Helpful Report

Posted 5 years ago

“I liked the shoes and shopping experience but encountered problems with the support regarding an Amazon order I did simultaneously:ORDER # 204-7759034-0696348 I returned those shoes with the reason of manufacturer fault. I claimed an Amazon A to Z refund, but it has been two weeks now and last time I called SportShoes they told me to close the claim for them to help me. Which I think is ridiculous, they can close the claim themselves, which will lead to my refund. Now I have waited more than two weeks and still haven't received my money back. I don't understand why they are holding something that belongs to me. It was not my fault that the shoes are faulty, they can just accept the mistake and claim the warranty from the manufacturer, which in first place should have never released these with that design fault. I wont close the Amazon claim because I don't trust SportShoes after speaking with them, and I don't think I will shop again with them after this experience, and the stupidity of them to get a negative feedback shows where they stand.”

Helpful Report

Posted 5 years ago

“Use these for years with no problem until recently . Sent me a broken headtorch and never sorted the problem out . Had to file a complaint against them before they responded . Unfortunately for them i wont be purchasing anything from them again . Id recommend using another online retailer . You will receive a better shopping experience”

Helpful Report

Posted 5 years ago

“I always buy trainers from here - superb price and regular discounts. Superb variety of brands not found on the high street.”

Helpful Report

Posted 5 years ago

“I did have some issues regarding returns of an item . However, after just one hour of submitting my review, I received back a reply from SportsShoes.com and offer for payment of postage I lost. Now that's what I call resolving an issue. Thank you all.”

Helpful Report

Posted 5 years ago

“Best around. Always have a good range of stock and the prices are always cheaper than anywhere else. It's £4.99 for standard delivery regardless, which stings a little, but can't fault them anywhere else. Repeat customer.”

Helpful Report

Posted 5 years ago

“I brought the Hoka oneone speed Goat 2's. They were literally half the price than anywhere else I searched, including Amazon. Quick delivery. Overall extremely happy with my purchase and customer experience. P.S I'm buying a second pair of speedgoats for when I'm filming because they are so dammed comfortable!”

Helpful Report

Posted 5 years ago

“I was able to buy exactly the running shoes that I wanted at a great price. The delivery was prompt and the packaging good.”

Helpful Report

Posted 6 years ago

“Great prices, speedy delivery”

Helpful Report

Posted 6 years ago

“The worst I've ever known, And I mean to both site and customer service. This site offers for sale plus shipping internationally varied brands. After search, research, check and recheck I've chosen a pair of sport shoes and placed the order. Several hours later I received an email saying that "due to manufacturing brand restrictions we cannot ship your order outside of European Union". Although there is neither a mention nor a hint about this restriction in the website and functionally it enables to place an order of the brand to a world wide address. In my reply I wrote that I think they have to perform my order this time due to a significant lack of information and functionality in their website and that I've spent a lot of time in search my pair of shoes in sportsshoes.com and really want to get them after this effort. Their reply: an excuse that their system shows the information, and in my case, my order was allowed to go through because I've selected GBP as a currency, and they really can't perform my order. My reply: I have a right to select any of the currency options and I usually do my online purchases in British Pounds and never had problems in other sites because of this habit. If they're prevented from dispatching my order, I want a compensation. Their Reply: complete disregard for my previous email content. I'm quoting: "I'd like to confirm I've canceled your order as per your request". MY REQUEST????? After sending a warning about publication in Trustpilot and similar, their answer was not less from "Thank you for your lovely feedback, and we look forward to seeing your comments on our Trust pilot". Here are my comments, dear Simone. Enjoy!”

Helpful Report

Posted 6 years ago

“I ordered a pair of shoes: very good prices, fast shipment and a good customer service - they even talks in italian! I think I'll by there.”

Helpful Report

Posted 6 years ago

“I was looking for 2 pairs of trail running shoes, I was a bit wary of buying of the net but I didn’t need to worry, one pair fitted nicely the other pair had to be returned this was made easy because they had enclosed a return sticker and return note informing them what I would like to do with the pair I was returning. Very good customer service and the trainers were cheaper than anywhere else, result.”

Helpful Report

Posted 6 years ago

Sportsshoes is rated 2.8 based on 111 reviews