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Sportsshoes Reviews

2.9 Rating 105 Reviews

47 %

of reviewers recommend Sportsshoes

Company Reviews

2.9

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Sportsshoes Reviews

About Sportsshoes:

SportsShoes.com offer up to 75% off across a wide range of running shoes, sports clothing and football boots, with next day delivery & hassle free returns. SportsShoes.com specializes in selling top-quality brand-name sports footwear, clothing, accessories and equipment at low prices.

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Email:

customerservice@sportsshoes.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever had such a disaster in my life before. Had two orders with them ...one of them never arrived, the other order was returned und now they lie that the return was not complete and steal my money. They lie about that by Paypal, but say by email the return was alright and evrything is good but still not have approved! 31 Emails so far..... DON'T DEAL WITH THEM”

Posted 4 years ago

“Awful experience item purchased caused such discomfort i asked to return, customer services were extremely unhelpful, quality of items very cheap and nasty.Avoid at all costs.”

Posted 4 years ago

“A band of incompetent and dishonest people. I had to buy a Vivobarefoot shoe, the shoe was sold at 126 €. of which 11 for a ridiculous frontlamp obligatory as a free gift !!!, I consulted the size chart on their site, boght it and then, after 10 days, I get, the shoe was 2 cm too much great. Check on the manufacturer's website and I realize that the Sportshoes size chart was completely wrong. I request a replacement with a smaller number and I ship the same day. I write to the customer care asking for the number to be put aside, they answer me after 24 hours to tell me that it is not their policy. They receive the return and the number I wanted was gone, they force me to ask for a refund. Very calmly, after a week I reimburse 115, deducting the price of the "free gift". I call Paypal which, given the serious misconduct, reimburses me immediately. Meanwhile, the number I requested reappears magically in stock ..... I offer to buy it after reimbursement of the return shipment cost, 15 € paid by me and declaring that I don't want the free gift ...... They refused writing that the free gift was discounted! What to say? Never again Sportshoes, incorrect and incompetent ......”

Posted 4 years ago

“Order number - 11254658- Unbelievable. I received a pair of white trainers which clearly have orange stains on them. After three days of emails and back and forth saying that they aren’t not receiving my photos, they have finally seen the photos. Now they have asked me to send these back at my own cost for them to inspect. Perhaps they should inspect them before sending them to me and this would be avoided. I’ve also been told that they will only refund my returns cost up to a value of £4.99, so let’s hope I don’t have to pay more than that. There was also no mention of how they will compensate me once they confirm that there are orange stains on them accept from sending me what I originally paid for. What a joke, do not use this website.”

Posted 4 years ago

“Extremely slow communication. Responding to simple questions for the Customer Service takes 24+ hours. After 4 days they suggested that my order is cancelled, but hours after it is still listed as "Open" in their own system and the charges are still on my account.”

Posted 5 years ago

“I liked the shoes and shopping experience but encountered problems with the support regarding an Amazon order I did simultaneously:ORDER # 204-7759034-0696348 I returned those shoes with the reason of manufacturer fault. I claimed an Amazon A to Z refund, but it has been two weeks now and last time I called SportShoes they told me to close the claim for them to help me. Which I think is ridiculous, they can close the claim themselves, which will lead to my refund. Now I have waited more than two weeks and still haven't received my money back. I don't understand why they are holding something that belongs to me. It was not my fault that the shoes are faulty, they can just accept the mistake and claim the warranty from the manufacturer, which in first place should have never released these with that design fault. I wont close the Amazon claim because I don't trust SportShoes after speaking with them, and I don't think I will shop again with them after this experience, and the stupidity of them to get a negative feedback shows where they stand.”

Posted 5 years ago

“Use these for years with no problem until recently . Sent me a broken headtorch and never sorted the problem out . Had to file a complaint against them before they responded . Unfortunately for them i wont be purchasing anything from them again . Id recommend using another online retailer . You will receive a better shopping experience”

Posted 5 years ago

“I always buy trainers from here - superb price and regular discounts. Superb variety of brands not found on the high street.”

Posted 5 years ago

“I did have some issues regarding returns of an item . However, after just one hour of submitting my review, I received back a reply from SportsShoes.com and offer for payment of postage I lost. Now that's what I call resolving an issue. Thank you all.”

Posted 5 years ago

“Best around. Always have a good range of stock and the prices are always cheaper than anywhere else. It's £4.99 for standard delivery regardless, which stings a little, but can't fault them anywhere else. Repeat customer.”

Posted 5 years ago

“I brought the Hoka oneone speed Goat 2's. They were literally half the price than anywhere else I searched, including Amazon. Quick delivery. Overall extremely happy with my purchase and customer experience. P.S I'm buying a second pair of speedgoats for when I'm filming because they are so dammed comfortable!”

Posted 5 years ago

“I was able to buy exactly the running shoes that I wanted at a great price. The delivery was prompt and the packaging good.”

Posted 5 years ago

“Great prices, speedy delivery”

Posted 5 years ago

“The worst I've ever known, And I mean to both site and customer service. This site offers for sale plus shipping internationally varied brands. After search, research, check and recheck I've chosen a pair of sport shoes and placed the order. Several hours later I received an email saying that "due to manufacturing brand restrictions we cannot ship your order outside of European Union". Although there is neither a mention nor a hint about this restriction in the website and functionally it enables to place an order of the brand to a world wide address. In my reply I wrote that I think they have to perform my order this time due to a significant lack of information and functionality in their website and that I've spent a lot of time in search my pair of shoes in sportsshoes.com and really want to get them after this effort. Their reply: an excuse that their system shows the information, and in my case, my order was allowed to go through because I've selected GBP as a currency, and they really can't perform my order. My reply: I have a right to select any of the currency options and I usually do my online purchases in British Pounds and never had problems in other sites because of this habit. If they're prevented from dispatching my order, I want a compensation. Their Reply: complete disregard for my previous email content. I'm quoting: "I'd like to confirm I've canceled your order as per your request". MY REQUEST????? After sending a warning about publication in Trustpilot and similar, their answer was not less from "Thank you for your lovely feedback, and we look forward to seeing your comments on our Trust pilot". Here are my comments, dear Simone. Enjoy!”

Posted 5 years ago

“I ordered a pair of shoes: very good prices, fast shipment and a good customer service - they even talks in italian! I think I'll by there.”

Posted 5 years ago

“I was looking for 2 pairs of trail running shoes, I was a bit wary of buying of the net but I didn’t need to worry, one pair fitted nicely the other pair had to be returned this was made easy because they had enclosed a return sticker and return note informing them what I would like to do with the pair I was returning. Very good customer service and the trainers were cheaper than anywhere else, result.”

Posted 5 years ago

“I ordered a pair of running shorts and had to return them for a different size. The replacement pair were sent very quickly. Very happy.”

Posted 6 years ago

“Muy contento con las compras de material deportivo en esta tienda envío en unos 7 días hábiles a España, ya he comprado varias veces y muy contento.”

Posted 6 years ago

“great, was on time and good value”

Posted 6 years ago

“SportShoes offers a wide variety of... Sport shoes with huge discounts. Got a pair of running trainers with 50% off and it took just 2 days for them to be delivered. I bought many trainers from them and never had any issues (not even with the courier). Found it easy to return shoes which didn't fit dealing with customer service. They should be a source of inspiration for other on line retailers.”

Posted 6 years ago

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Sportsshoes is rated 2.9 based on 105 reviews