Staples Reviews

Name: Staples
Address: -, - -, Doncaster
Rating: 1.92

1.9 Rating 99 Reviews

20 %

of reviewers recommend Staples

1.9

Based on 99 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About Staples:

Staples.co.uk is your business partner for Office Supplies, furniture and technology. We stock a range of furniture for the office such as office desks, computer furniture, wood furniture as well as office supplies such as diaries, battery chargers and lamps.

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Dawna Teahen

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On November 27th, I ordered a mini fridge from Staples.ca. After 2 weeks, I had not received any updates. I emailed the company. No response. I emailed the company a second time 4 days later, no response. *as I was checking my account every morning for updates, I noticed a sale on Apple watches (Friday December 11). I clicked on the Apple 5 that was advertised for $299. No size or colour was available for purchase. This, I deemed as a scam to bait potential buyers into buying a lesser watch for more money and this contradicts current advertising laws (I have been on the website obsessively awaiting an update on my order and would have seen this front page ad within a couple hours of its post and these watches are commonly available). I then called customer service and was advised my purchase would arrive on December 29th. On the 29th, there was still no update on my account. On December, 31, I contacted customer service by phone again. I opted for a call back. I did not receive one. I called again the same day. Customer Service advised they would look into the matter and I would receive a response in 3-4 business days. With the holiday, I assumed that would be January 5/6. No response. I called customer service on January 11. I pressed 2 (opting for a callback). I was told that the service was unavailable and was disconnected. On Jan 12, I received an email stating that Staples could not get the fridge and that I should call customer service and discuss an alternative product (again baiting with a product they can not provide). I attempted to call customer service. Again a callback option was not available and hangup ensued. Upon arrival home after work, I called customer service and opted to wait on hold for a representative. After 45 minutes on hold, I was hung up on. I then checked the website and noted the same product (that is not available) is still listed for sale on the website and the company is still baiting consumers to purchase a product they do not have. I still have not received a refund. I still cannot get in touch with customer service. There is no head office contact info to call to complain. And I have invested a massive amount of time and energy attempting to pursue what is clearly a company tactic to offer products that are not available to consumers in an attempt to coerce them to buy a product that they actually don't want.”

Helpful Report

Posted 3 years ago

“I was in the Flemington NJ location on Jan 3 I wanted to purchase a new refill for my Dayrunner book. They did not have any in stock I was directed to the kiosk to try and order it. Turned out the warehouse was out of stock. I was told to go to the Dayrunner website and order directly from them. I went on only to find you have to order it through Amazon. I don't have an account with them. I would have appreciated it if the store had told me that. Not very helpful.”

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Posted 3 years ago

“Absolutely appalling service.... ordered an item on the 15th Dec from website, which said 'processing' I got fed up with this' so used their web chat now that it was available after the Xmas period only to be told that the item had been discontinued, this was a 2021 diary insert.....no wonder they went bust...”

Helpful Report

Posted 3 years ago

“I went to Bridgewater staples to look for a printer. They did not have what I wanted. Called Hyde/Park store. They said they had it Drove 45 minutes away. They did not have it.The manager said she would get one from her husbands store and have it at Bridgewater in morning. Go back to Bridgewater the next day. The manager did not deliver it. Tyler and Eddie who is the manager took care of it. Eddie the manager delivered it to my door that night. That is customer service. Advice: Go to Bridgewater Staples. Don't bother with Hyde/Park Oakley store. That was a nightmare. Glad Eddie took care of it for me! Denise Willhelm”

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Posted 3 years ago

“shocking, order i placed 03/11/2020 will now be delivered around 05/01/2021, even showing in stock on web site !! DO NOT USE STAPLES”

Helpful Report

Posted 3 years ago

“I ordered a Google Chromecast from them, online, with what they advertised as next day shipping via UPS as long as you ordered by a certain time the day before. I ordered the product at about 12PM that day, so I should have it by the next day, right? Yeah, good luck with that. The first inkling I had that something was wrong was the email I got from Staples a few hours later saying my product had been shipped. So far so good, looks like it's going to be on time. Unfortunately there was no tracking information. So, you can't call Staples as you'll spend over an hour on the phone trying to get through. So I chatted them through their website. After 4 days of this I finally find out that they didn't ship it through UPS, and they have no idea where it is. Personally, I think Staples says whatever it needs to to make the sale. Promise anything the client needs to hear so you get that sale, and then if you can't deliver, who cares. If I would have ordered through London Drugs, I would have spent 15 minutes of my day picking it up and I would have had it almost a week ago. So, 5 days later, I still don't have any kind of a traceable shipment from Staples. What a JOKE. I will NEVER order anything from this company again”

Helpful Report

Posted 3 years ago

“Just received my Gloria Jean Butter Toffee Coffee my favorite I couldn't believe the price when I saw it for 24 K-Cups no one sells it at a better price free shipping and handling and delivered in 2 days that makes my Christmas this is the fourth or fifth time I've ordered from Staples I feel they're better than Amazon I don't have someone just leave a package outside my gate the delivery guy was about to ring my doorbell to let me know deluvery in my patio but I had just stepped outside + with him distancing himself and having a mask on he politely said Thank You Ma'am have good day I responded thank you and told him to stay safe Such good service Ive already ordered another Coffee Not K cups + can't beat price on that and be either and with Free S+H this one part of Xmas gift for other person Happy with Staples + customer service + on line purchases and go getter delivery people 👍 Thanks”

Helpful Report

Posted 4 years ago

“They delayed my delivery and don’t even can explain why. Two day delay and still no package and no explanation”

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Posted 4 years ago

“Although item showed available at store, was not. Third time this happened!”

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Posted 4 years ago

“I can't even get my app it going back to home screen”

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Posted 4 years ago

“Bought a chair in store 10/31/20,saw on line 11/8 for 70 dollars less,my fault,should have checked further.”

Helpful Report

Posted 4 years ago

“I was in the store tonight to pick up business card magnets. I looked where I thought they would be, but no luck. I went to the customer service desk and asked where I could find them, and was told to go back to the aisle where I'd just been. Still no luck. I searched and found the item on my phone and went back to the customer service desk so that the lady would look them up by item number, but she just told if I didn't see them, they were out. Both times she responded to me she asked for help from someone at the other end of her color mic. There was no one to help on the floor. I was one of three people walking in circles trying to find items. I left the store, went to the parking lot, and ordered the item online with a one-hour pickup time. It was indeed available. I ran another errand and was notified it was ready. This is incredibly frustrating. The fact that there was no one to help speaks volumes about what Staples think of customers trying to spend money in their store.”

Helpful Report

Posted 4 years ago

“Hi Team, This is regarding order# 9902903893. My first order with staples was not delivered though the tracking says delivered on October 12th. As per the customer service team's advice, I have checked in door front, mailbox, leasing office on 13th october but it was not delivered anywhere. On that day over chat, the customer service representative told me that the refund has been initiated and it will be reflected in my account within 7 days. Today(october 20th) when I checked for refund status as it has not been reflected in my account yet, I was informed that the refund has been declined as tracking says delivered. Also I have not signed anywhere as the representative(Tracey) told I have signed during delivery. The representative told she will check for proof of signature with logistics team. Considering the reason that I have not received the item, can you please help me to get the refund for the order# 9902903893 as soon as possible ?”

Helpful Report

Posted 4 years ago

“Went to Staples in Silver Spring, MD. Michael asked me right away if he could help me and I said I was looking for a printer. He was knowledgeable and courteous. I was able to narrow my search quickly, purchased my printer, and he brought it out to my car. Michael provided outstanding service and this is now my "go to" store for all my office needs.”

Helpful Report

Posted 4 years ago

“The delivery date informed in the confirmation email did not materialise and there was no option to track the order.”

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Posted 4 years ago

“When you try to order an item on sale, they cancel it when the sale is over so that you have to pay full price.”

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Posted 4 years ago

“I don't see how this company stays in business. I went to the Staples in Huntington Beach today to purchase a pen, a specific pen, a popular pen. Couldn't find it and couldn't get help so I went home and ordered a dozen on Amazon. I don't really like buying from the richest man in the world, but I'll have my pens delivered tomorrow. BTW, the Yorba Linda Staples is pretty bad too !”

Helpful Report

Posted 4 years ago

“Worse place ever been waiting a week for a chair that was supposed to be next day!!!! Never again lesson learned!!!”

Helpful Report

Posted 4 years ago

“I purchased an Iphone 8 from Staples.ca on Dec 2019. My iphone's camera broke down in July of this year and I attempted to have this iphone repaired with Apple under manufacture warranty. However, I was told by apple support that my phone was activated in 2017 and had been out of warranty for over 500 days. I was shocked and explained to Apple that the phone was purchased in 2019, not 2017. Apple support said if I could submit them an invoice with my serial number then they could perhaps claim my warranty. I obtained an invoice from Staples and sent to Apples, but they were unable to claim my warranty. They explained to me that since the phone was already activated in 2017, they cannot validate a secondary warranty as I'm the second owner. Apple explained to me that the phone was either a refurbished or a returned product. When I purchased the phone there was no indication on Staple's website that the phone was refurbished. I also paid for the price of a new phone. I approached Staples and they claimed the phone was new. I escalated the issue to a manager and I requested for a money back for my phone as it's unfair for me to pay for a refurbished phone for the price of a brand new phone. The manager said they would do some investigation with their vendor and will get back to me in 2-3 days. After 8 days of numerous attempts to contact Staples, I finally heard back from them today. The wrote me an email and indicate 1) I never claimed a warranty with Apple, which is false. I tried to claim warranty with Apple but I was denied. 2) Based on my serial number Apple never sold a phone to Staple's vendor, so I didn't purchase the phone from Staples.ca. I was shocked that they would respond me in this way. I have proof of purchase in my email that I bought this phone from Staples.ca. Staples will not issue a refund for the phone and asks me to repair the phone at my own cost. Staples sold me a refurbished phone but refuse to take the responsibility and since then they've been ignoring my calls and emails. I cannot believe that such a big company would treat customer in this manner!”

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Posted 4 years ago

“As a novice, I needed help with printing and even with copying one small page. The man behind the customer desk came over and stepped me through the process, patiently explaining each step. Another time, I was there when a line had formed for the copying/printing section. I thought of coming back later but then realized the floor manager had us moving so quickly through that the wait was minimal: I was in and out much more quickly than I'd imagined.”

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Posted 4 years ago

Staples is rated 1.9 based on 99 reviews