Name: Staples
Address: -, - -, Doncaster
Rating: 1.94

“Hi Team, This is regarding order# 9902903893. My first order with staples was not delivered though the tracking says delivered on October 12th. As per the customer service team's advice, I have checked in door front, mailbox, leasing office on 13th october but it was not delivered anywhere. On that day over chat, the customer service representative told me that the refund has been initiated and it will be reflected in my account within 7 days. Today(october 20th) when I checked for refund status as it has not been reflected in my account yet, I was informed that the refund has been declined as tracking says delivered. Also I have not signed anywhere as the representative(Tracey) told I have signed during delivery. The representative told she will check for proof of signature with logistics team. Considering the reason that I have not received the item, can you please help me to get the refund for the order# 9902903893 as soon as possible ?”

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Posted 4 years ago

“When you try to order an item on sale, they cancel it when the sale is over so that you have to pay full price.”

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Posted 4 years ago

“I don't see how this company stays in business. I went to the Staples in Huntington Beach today to purchase a pen, a specific pen, a popular pen. Couldn't find it and couldn't get help so I went home and ordered a dozen on Amazon. I don't really like buying from the richest man in the world, but I'll have my pens delivered tomorrow. BTW, the Yorba Linda Staples is pretty bad too !”

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Posted 4 years ago

“Worse place ever been waiting a week for a chair that was supposed to be next day!!!! Never again lesson learned!!!”

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Posted 4 years ago

“I purchased an Iphone 8 from Staples.ca on Dec 2019. My iphone's camera broke down in July of this year and I attempted to have this iphone repaired with Apple under manufacture warranty. However, I was told by apple support that my phone was activated in 2017 and had been out of warranty for over 500 days. I was shocked and explained to Apple that the phone was purchased in 2019, not 2017. Apple support said if I could submit them an invoice with my serial number then they could perhaps claim my warranty. I obtained an invoice from Staples and sent to Apples, but they were unable to claim my warranty. They explained to me that since the phone was already activated in 2017, they cannot validate a secondary warranty as I'm the second owner. Apple explained to me that the phone was either a refurbished or a returned product. When I purchased the phone there was no indication on Staple's website that the phone was refurbished. I also paid for the price of a new phone. I approached Staples and they claimed the phone was new. I escalated the issue to a manager and I requested for a money back for my phone as it's unfair for me to pay for a refurbished phone for the price of a brand new phone. The manager said they would do some investigation with their vendor and will get back to me in 2-3 days. After 8 days of numerous attempts to contact Staples, I finally heard back from them today. The wrote me an email and indicate 1) I never claimed a warranty with Apple, which is false. I tried to claim warranty with Apple but I was denied. 2) Based on my serial number Apple never sold a phone to Staple's vendor, so I didn't purchase the phone from Staples.ca. I was shocked that they would respond me in this way. I have proof of purchase in my email that I bought this phone from Staples.ca. Staples will not issue a refund for the phone and asks me to repair the phone at my own cost. Staples sold me a refurbished phone but refuse to take the responsibility and since then they've been ignoring my calls and emails. I cannot believe that such a big company would treat customer in this manner!”

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Posted 4 years ago

“DO NOT BUY STUFF FROM HERE. THEY ARE THEIVES”

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Posted 4 years ago

“I purchased a chair from Staples and the salesperson sold me on their protection plan. His pitch was you if you have a problem I would not have to deal with the manufacturer, if it's defective just bring it back to the store and we will refund it or replace it. I have had the chair 45 days. That claim is FALSE. My wife and I heard the same thing and when I returned the defective chair they said they don't take chairs back and referred me to the website to file a claim. What did I buy here??? The lesson here is if you have to shop at Staples, DON'T BUY THEIR PROTECTION PLAN! If you have a problem your not any better off than using the manufacturer's.”

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Posted 4 years ago

“Cancels your order all the time if you order online. Worthless place will not purchase from ever again.”

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Posted 4 years ago

“Poor customer service- they do not deliver on what they say they're selling you.”

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Posted 4 years ago

“Appalling customer service. I ordered a chair, and one arrived the next day. Not the £100 chair I ordered but one for £40. I asked them to collect it and send me the correct one, and they said they would only send the chair I ordered when the one they sent had been received by their warehouse. I asked for a refund, and they said they would only do this when they took collection of the chair I received. I feel as if I'm being treated like a felon.”

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Posted 4 years ago

“The whole online order process is a sad joke. I ordered 3 items that were on sale and in stock at time if order. The items were supposed to arrive on Tuesday with guaranteed 2 day shipping. On Monday I recieve an email stating they have 1 in stock and no back ordering. No additional shipment notifications so I assume at least my 1 item will arrive on Tuesday. So today, Friday I check the order and it supposed to arrive today. Wow Staples, you really need to get your act together with you online orders. There is waaay to much competition out there for you to do this.”

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Posted 4 years ago

“Unfortunately there appears to be no extension on warranty even during Covid. 13 days late and out $456.60. Very sad.”

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Posted 4 years ago

“Ordered a whiteboard on July 1st, was to be delivered July 7th... slow but free delivery so I accepted this... 4' x 8' whiteboard for office, its now Thursday 5PM ET and they have no clue where the board is... called customer service last three days every day at 5Pm... told on tuesday it would be here wednesday... told on wednesday it would be here Thursday... told on Thursday they have NO absolute clue about where this is.. being escalated and someone will call me back... absolutely dont use staples... if they can not do ecommerce in this day and age... they deserve every layoff, store closing and failure that they experience!”

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Posted 4 years ago

“I had used Staples for my office supplies on a regular basis over a period ending about 10 years ago. After that I used a local small town stationery and office supplies. Recently, however, I went to a Staples store for some note pads and other office supplies. I was shocked at the price. The Note pads that were comparable to the note pads that I was accustomed to purchasing at the local supplier were priced at over 3 x (300%) more than the local price. It was over $3.00 a note pad based upon a 6 pack of pads. I was astonished. The other items also seemed way over-priced. The check out clerk acknowledged as much when I complained and knocked off about $3.00 from the total price. Under these circumstances I would not recommend the store ... and I wonder whether these are price increases due to financial problems.”

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Posted 4 years ago

“I ordered a desk chair over two weeks now - I rang the day after to cancel due to unforeseen circumstances, I was informed that this was not possible as the product had already been shipped which I would have to wait until it was delivered in order to cancel and get their courier service (TNT) to collect. Which in my opinion is a poor business strategy for many reasons. After numerous phone calls and emails with a selection of "customer service advisers", their couriers have still not collected. It is just broken promises after broken promises with them. I wouldn't even give them the satisfaction of a one star review if possible because they frankly do not deserve it. I would advise anybody considering to purchase from Staples, to stay well clear.”

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Posted 4 years ago

“I ordered a desk chair over two weeks now - I rang the day after to cancel due to unforeseen circumstances, I was informed that this was not possible as the product had already been shipped which I would have to wait until it was delivered in order to cancel and get their courier service (TNT) to collect. Which in my opinion is a poor business strategy for many reasons. After numerous phone calls and emails with a selection of "customer service advisers", their couriers have still not collected. It is just broken promises after broken promises with them. I wouldn't even give them the satisfaction of a one star review if possible because they frankly do not deserve it. I would advise anybody considering to purchase from Staples, to stay well clear.”

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Posted 4 years ago

“Have a screen shot that a Tru Red MailMate shredder was on sale for 114.99 through tomorrow. When I put it in the cart it was 10 dollars higher. I called Staples and said I had a screen shot of the discrepancy. I was told that the sale was the prior week even though it was current on my screen shot. Then I was told Staples can simply change the pricing of an item...looks like I wlll be shopping elsewhere...false advertising!”

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Posted 4 years ago

“Product didn't work. Arranging return was protracted and excruciatingly drawn out over 6 phone calls all made by me. Collected it 2 weeks ago, still no refund. More false promises. Leave well alone.”

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Posted 4 years ago

“Very poor customer service. Order finally arrived after three failed attempts and clear instructions on when to deliver. Booked days holiday, was informed my items were missed from the van, then a courier booked to meet deadline which was great but that failed too. There’s more but this review would go on forever 🤣 Customer services just supply scripted responses - you may as well talk to the wall. Save yourself a lot of hassle and purchase elsewhere - even if it’s more expensive.”

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Posted 5 years ago

“Slick deniers of warranty claims. Think you have a five year warranty? Think again. I was told the attached picture where all the leather facing has come off is fair wear and tear! The chair came with 5 years warranty and said it was good for using 8 hours a day. It gets 4 hours a day and so should potentially last ten years but it has only been about 3 years. Their 'leather' chairs, like many other companies, have only a skim of leather on them but I felt safe with a bonded chair as they gave a five year warranty with it - but of course they don't really! When I rang the first thing the they said to me other than fair wear and tear was "do I have the warranty agreement" and I should go back to the manufacturer with it. A) I was not given a warranty agreement and doubt anyone is, it just says 5 years on the listing and the box, B) why are they directing me to the manufacturer in the first instance when they are responsible for the warranty as point of sale? Staples, in my opinion, is a slick outfit - slick at avoiding their customers' consumer rights. Perhaps this is why they had to close high street shops and become a web only business.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Staples Reviews