Name: Staples
Address: -, - -, Doncaster
Rating: 1.92

“DO NOT BUY STUFF FROM HERE. THEY ARE THEIVES”

Posted 4 years ago

“I purchased a chair from Staples and the salesperson sold me on their protection plan. His pitch was you if you have a problem I would not have to deal with the manufacturer, if it's defective just bring it back to the store and we will refund it or replace it. I have had the chair 45 days. That claim is FALSE. My wife and I heard the same thing and when I returned the defective chair they said they don't take chairs back and referred me to the website to file a claim. What did I buy here??? The lesson here is if you have to shop at Staples, DON'T BUY THEIR PROTECTION PLAN! If you have a problem your not any better off than using the manufacturer's.”

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Posted 4 years ago

“Ordered online and it said it would be delivered the next day. I didn’t need it in a day but I stayed home waiting for the delivery which never came. UPS tracking shows they don’t even have the item. I called Staples and they said it would be delivered the following day but I have no confidence that is accurate.”

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Posted 4 years ago

“Cancels your order all the time if you order online. Worthless place will not purchase from ever again.”

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Posted 4 years ago

“Poor customer service- they do not deliver on what they say they're selling you.”

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Posted 4 years ago

“Appalling customer service. I ordered a chair, and one arrived the next day. Not the £100 chair I ordered but one for £40. I asked them to collect it and send me the correct one, and they said they would only send the chair I ordered when the one they sent had been received by their warehouse. I asked for a refund, and they said they would only do this when they took collection of the chair I received. I feel as if I'm being treated like a felon.”

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Posted 4 years ago

“The whole online order process is a sad joke. I ordered 3 items that were on sale and in stock at time if order. The items were supposed to arrive on Tuesday with guaranteed 2 day shipping. On Monday I recieve an email stating they have 1 in stock and no back ordering. No additional shipment notifications so I assume at least my 1 item will arrive on Tuesday. So today, Friday I check the order and it supposed to arrive today. Wow Staples, you really need to get your act together with you online orders. There is waaay to much competition out there for you to do this.”

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Posted 4 years ago

“Unfortunately there appears to be no extension on warranty even during Covid. 13 days late and out $456.60. Very sad.”

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Posted 4 years ago

“Ordered a whiteboard on July 1st, was to be delivered July 7th... slow but free delivery so I accepted this... 4' x 8' whiteboard for office, its now Thursday 5PM ET and they have no clue where the board is... called customer service last three days every day at 5Pm... told on tuesday it would be here wednesday... told on wednesday it would be here Thursday... told on Thursday they have NO absolute clue about where this is.. being escalated and someone will call me back... absolutely dont use staples... if they can not do ecommerce in this day and age... they deserve every layoff, store closing and failure that they experience!”

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Posted 4 years ago

“I had used Staples for my office supplies on a regular basis over a period ending about 10 years ago. After that I used a local small town stationery and office supplies. Recently, however, I went to a Staples store for some note pads and other office supplies. I was shocked at the price. The Note pads that were comparable to the note pads that I was accustomed to purchasing at the local supplier were priced at over 3 x (300%) more than the local price. It was over $3.00 a note pad based upon a 6 pack of pads. I was astonished. The other items also seemed way over-priced. The check out clerk acknowledged as much when I complained and knocked off about $3.00 from the total price. Under these circumstances I would not recommend the store ... and I wonder whether these are price increases due to financial problems.”

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Posted 4 years ago

“I ordered a desk chair over two weeks now - I rang the day after to cancel due to unforeseen circumstances, I was informed that this was not possible as the product had already been shipped which I would have to wait until it was delivered in order to cancel and get their courier service (TNT) to collect. Which in my opinion is a poor business strategy for many reasons. After numerous phone calls and emails with a selection of "customer service advisers", their couriers have still not collected. It is just broken promises after broken promises with them. I wouldn't even give them the satisfaction of a one star review if possible because they frankly do not deserve it. I would advise anybody considering to purchase from Staples, to stay well clear.”

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Posted 4 years ago

“I ordered a desk chair over two weeks now - I rang the day after to cancel due to unforeseen circumstances, I was informed that this was not possible as the product had already been shipped which I would have to wait until it was delivered in order to cancel and get their courier service (TNT) to collect. Which in my opinion is a poor business strategy for many reasons. After numerous phone calls and emails with a selection of "customer service advisers", their couriers have still not collected. It is just broken promises after broken promises with them. I wouldn't even give them the satisfaction of a one star review if possible because they frankly do not deserve it. I would advise anybody considering to purchase from Staples, to stay well clear.”

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Posted 4 years ago

“Have a screen shot that a Tru Red MailMate shredder was on sale for 114.99 through tomorrow. When I put it in the cart it was 10 dollars higher. I called Staples and said I had a screen shot of the discrepancy. I was told that the sale was the prior week even though it was current on my screen shot. Then I was told Staples can simply change the pricing of an item...looks like I wlll be shopping elsewhere...false advertising!”

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Posted 4 years ago

“Falsely advertised items. A file said it holds 760 sheets but barely holds half that amount :/ Gave 2 stars as was offered a refund but had no alternative. So I kept the item and they gave me 20% off next order. HOWEVER they give all their customers 15% off so i did not feel this was sufficient compensation.”

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Posted 4 years ago

“Product didn't work. Arranging return was protracted and excruciatingly drawn out over 6 phone calls all made by me. Collected it 2 weeks ago, still no refund. More false promises. Leave well alone.”

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Posted 4 years ago

“Very poor customer service. Order finally arrived after three failed attempts and clear instructions on when to deliver. Booked days holiday, was informed my items were missed from the van, then a courier booked to meet deadline which was great but that failed too. There’s more but this review would go on forever 🤣 Customer services just supply scripted responses - you may as well talk to the wall. Save yourself a lot of hassle and purchase elsewhere - even if it’s more expensive.”

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Posted 4 years ago

“Slick deniers of warranty claims. Think you have a five year warranty? Think again. I was told the attached picture where all the leather facing has come off is fair wear and tear! The chair came with 5 years warranty and said it was good for using 8 hours a day. It gets 4 hours a day and so should potentially last ten years but it has only been about 3 years. Their 'leather' chairs, like many other companies, have only a skim of leather on them but I felt safe with a bonded chair as they gave a five year warranty with it - but of course they don't really! When I rang the first thing the they said to me other than fair wear and tear was "do I have the warranty agreement" and I should go back to the manufacturer with it. A) I was not given a warranty agreement and doubt anyone is, it just says 5 years on the listing and the box, B) why are they directing me to the manufacturer in the first instance when they are responsible for the warranty as point of sale? Staples, in my opinion, is a slick outfit - slick at avoiding their customers' consumer rights. Perhaps this is why they had to close high street shops and become a web only business.”

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Posted 5 years ago

“Absolutely terrible, shockingly bad customer service. I ordered a desk chair on account of the supposed next day delivery, and bafflingly got sent a crate of water instead. I notified them of their mistake early on in the day and they responded sending me a new one the following day. The response went straight into spam because they have their email set up incorrectly. Meanwhile I emailed them and asked again, and also what kind of discount I'd get for them not delivering on their promises. The response did not even form coherent sentences, it was just a bunch of words with no full stops. But basically, they're letting me keep the water I didn't order, wow. Then I got an email from TNT telling me it was to actually be delivered 3 days after the original date rather than the following one, so they didn't even get that bit right. The new delivery was put through before lunch, so why they can't ship it to me next day is beyond me. Do not use this company, they have shockingly bad service, and can't tell the difference between a computer chair and a crate of water.”

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Posted 5 years ago

“IT SEEMS THAT THE TONER THEY SELL IS ONLY 1/4 FULL. THEIR PRICE HAS INCREASED WAY BEYOND MY BUDGET. I HAVE NO REASON TO BUY FROM THEM AT THIS TIME...”

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Posted 5 years ago

“Very poor service! Placed an order for a printer online which had a 20% discount code. Had confirmation email and all was well. After 1 week without delivery I checked the staples account to find out that the order had been cancelled, upon contacting staples I was told that the order was cancelled due to the use of an invalid discount code, when I asked how could it be invalid if it went through the checkout process and even accepted payment I was told that there was no further information available other than it was invalid. When asked why I did not receive any communication informing me that it was cancelled they couldn't answer this either. I have also been told that I will have to wait 14days to receive refund to my card for £169.99. Disgusting customer service and will not ever use this retailer again.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Staples Reviews