“Was promised for my fees to be waived when I resisted my tickets due to event being rescheduled. They did not waive the fees and said that the email that was sent was incorrect on their end. Did nothing to rectify the situation so I lost all that money. The customer service rep I initially spoke to was also very rude”
“Bought tickets in November, hadn’t received them the day of the event. The virtual assistant assured me my order was good to go. Got an email after the event started saying the seller would not release my tickets. Well they refunded my order I had already traveled a far distance to get to the event. Would not suggest using stubhub ever! Thank you that’s a lot of milk”
“Bought tickets for World Cup 2026 for a Christmas present. I received notification of tickets for a completely different event. After two days on-line and on the phone I was told that the seller would not release the tickets. Only option was a refund (haven’t received yet) and now tickets to the WorldCup are no longer available. Never use Stubhub!”
“I ordered tickets to a 7 pm show with an email confirmation and they sent me tickets for another time. When I inquired about they told me too bad and would not honor my original purchase. Never doing business with them again”
“StubHub is becoming a Fraud. Their guarantee means nothing. I recently had two experiences where their delivery on game day policy just allow the buyer to be hour or minutes from their event and have no ticket. We start accepting any thing they want to offer… always worse than they originally promised and took your money for and paid them hundreds in fees for. Last time original tickets were unavailable 2 hrs before game, 2nd set of tickets offered was accepted and then they were available either and neither was the third set offered. I’ve bought ticket that were on 1st row of Big 12 basketball game and then had no delivery. StubHub is a scam. Do not use them they will defraud you and say it’s nots their fault, they aren’t the ticket holder… but u trusted and bought from them on their website. Go to ticket master or the actual venue. Do not use StubHub.”
“bought tickets that said "clear view" of the basketball court - they were obstructed; I called customer service and they said "not our problem !"
stay away!!”
“I paid for tickets to a baseball game for next season. I paid in September and got an email in late December saying the seller could no longer provide the tickets. StubHub offered me cheaper tickets in the centrefield bleachers or a refund. (Or voucher for a purchase at a later date) Since this was a cross-border game, I take a loss on the exchange rate for the refund. Otherwise StubHub rips me off by substituting cheaper tickets than what I paid for. Either way, a BAD customer service experience with no effort to recover my loss. I know StubHub is big but they need to do better.”
“never received my tickets (Dave Chapelle, Nov 2024)
their "guaranteed" policy is: you'll be notified 3 hrs before the show.
it is not reasonable to have 3 hrs notice before a show, to arrange travel, lodging, childcare, etc.
multiple emails and calls to customer service (emails came fro ViaGoGo), and they all repeat the same script.
i asked for a refund they said, they have a guarantee and i would get my money back or equivalent tickets. i told the rep, on Ticketmaster the ticket was going for 3x what i paid for. no way i'd get my seats/tickets when the value had gone up 3x
i never got any communication 3hrs before the show
i had to get my money back by disputing the charge with my credit card
so pro-tip, #1 don't use StubHub, ViaGoGo. #2, use a credit card that has strong dispute and refund services”
“SCAM ALERT SCAM ALERT!!!
DONT NOT USE THIS SERVICE!!
I tried to buy tickets in Liverpool for a game at Anfield. Dream seats for a once in a lifetime trip. The seller immediately pulled the “Bait and Switch” scam. He tried to move me to various lesser quality locations around the stadium. Eventually I had to quit messaging with the scammer and go back to StubHub themselves. For what it’s worth, StubHub attempted to resolve the situation but the seller clearly never had the product he had listed. I suspect this is a scam he uses frequently to scam international travelers. I used LiveTickets and had my tickets in 4h. No hassle. Saved a once in a lifetime trip. DO NOT USE THEM.”
“Bought a parking pass that was supposed to be for the lot connected to the venue. Instead, the seller sent me a pass for a lot over a quarter mile away. StubHub obviously doesn't verify the details of resell items on their website. When I called to complain (which took over 35 minutes), they only offered me a measly 25% credit for a future purchase. I won't but from StubHub again since they can't be trusted.”
“I spent almost $700 on tickets to an event for my parents for Christmas. Never got the tickets, was told the seller didn't release them, after I literally drove an hour to get to the venue. Then all I was offered was a coupon...seriously???? As if I would ever use this company again for ANYTHING!!!”
“Should be able to get an exchange of tickets to another date or partial refund....due to very bad weather condition here in Massachusetts...lost 4 tickets worth $300 because of bad snow fall...Stub Hub can't do anything for you smh...not right at all”
“Horrible customer service it only allowed me to purchase two tickets at a time
Call customer customer service right after the purchase and they still would not put all four together
Horrible, horrible customer service would not allow me to speak to a manager or a supervisor told me it did not meet their click a button to see if you can talk to a supervisor
They said the supervisor rejected the call”
“The only reason I give them one star is because you can't rate them lower. After 3 failed attempts to receive my tickets I requested a refund. I week late I still have no refund. I'll just dispute it with PayPal. F' stub hub.”
