Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.05

3.1 Rating 234 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.1

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the pleasant staff ,and have alot of things in my flat from here ,jaynegoddard663@gmail.com ,I am having problems getting keys as i have changed my e mail”

Helpful Report

Posted 2 years ago

“Always good value for money and so many products to choose from, like the Treasure rewards too.”

Helpful Report

Posted 2 years ago

“I wanted to update my last review where I had spent hours trying to resolve an online order. I contacted TKMaxx through FB and Ellis within minutes had sorted all the problems I had experienced with TKMaxx. I would give Ellis 5 stars.”

Helpful Report

Posted 2 years ago

“DO NOT USE TKMAXX ONLINE Ordered item from TKMAXX wrong item was delivered. Told it was my responsibility to return! They sent the wrong item which they admit! Anyway told I would be refunded postage and because it was a heavy item I could arrange a courier collection. Waited in for courier collection with Evri. A week had past and no move on the tracking. I had to contact Evri numerous times eventually item delivered to TKMAXX having spent hours trying to sort out. I was sent an email to send courier invoice to by TKMaxx which I did. Didn’t hear anything so contacted them using same email to be told they hadn’t received it. Strange as same email address and it was in my sent box! Sent a further 2 times once as an attachment the other a photocopy in the email. I still haven’t heard anything. This was their error and I have had to spend hours trying to sort it! Do not buy from TKMAXX online if they send you the wrong item you’ll be left to sort out their mess! I contacted them the day wrong parcel delivered the 9th July and I’m still waiting for my postal and item refund! Today is the 23rd July”

Helpful Report

Posted 2 years ago

“branch of… Do not ever go to the Bury branch of Bloody TK Max, in fact its should be renamed MAD MAX with staffs like racist fat old woman at the check out doubting customers returning faulty items, she couldn't read the bar code due to her heavy weight bulging eyes but luckily there was an Asian guy on the next till who was a great help to everyone. TK (MAD MAX) shouldn't be allowed to sell second hand clothes, they should not allow Racist fat ugly women at the till. Avoid this MAD place at all cost, the prices on the shelf will be different than the tills so be careful. They are a bunch of untrained people”

Helpful Report

Posted 2 years ago

“First of all I want manger to contact me Because this is ridiculous I ordered slippers on Monday 20th of June waiting for it to come max end of the week per Saturday because I’m travelling on Saturday late I received an email saying I’m gonna receive my parcel on 28th of June I called the customer service on 24th they advise me to order new one and I’m gonna have it next day delivery so I’m gonna receive it Saturday before my flight Which I did and I ordered new one with next day delivery options cost nearly £7 I received an email saying my delivery gonna arrived on 27th After my flight This is a joke I called the customer service Kinza such rude person ever seen ask here about manger name she declined to give it to me And his email address she said this is the policy She think only her work in hospitality Reference numbers of the call cs5930732 I need assistance please as soon as Any further assistance do not hesitate to contact me Kind regards”

Helpful Report

Posted 2 years ago

“Deceitful tactics used to avoid customers getting refunds for faulty items. Tried to get a refund on a £90 jacket because the cheap plastic zipper broke just 5 months after purchase. I was initially told that I can only get a refund up to 28 days, despite me making it clear that i'm NOT returning it because I don't like it but, but because it is FAULTY. I read out the law to them about consumer rights, stating that i'm entitled to a refund within 6 months if the item is faulty. The snake oil salesman that was dealing with me went on the earpiece to the manager then came back to me asking if I had bought it online or in-store. I said I bought it online and collected it in-store. When I told him I bought it online he immediately said that I couldn't get a refund on it. I got him to clarify whether faulty items less than 6 months after purchased cannot be refunded if bought online. He again said yes. I wasn't sure at the time whether he was right or not, but I spoke with Consumer Rights Scotland and they told me that I was entitled to a refund before 6 months regardless of whether I bought it online or in-store. The next time I went in I spoke to the manager about this and her face gave away that she knew they were in the wrong. When I asked to know who the guy was that was dealing with me, they acted dumb and said they have loads of men that work here. I took a look around (all the workers I could see were female), I asked, how many men work here? She said, seemingly exasperated at this point, we have QUITE A FEW. I told her I would be able to identify him or describe him, and I described him, to which she said she "thinks she knows who I am talking about". Nonetheless they still tried to blag that it was a misunderstanding, to which I replied that either the manager is is incompetent and not fit to run the store or one of their workers is ignoring the managers advice and deceiving customers. They had no reply but hurriedly tried to fast-track the refund and get me out the door.”

Helpful Report

Posted 2 years ago

“Bought self tan yesterday. I opened the bottle at home to see how much it’s in it because it felt very light, IT WAS HALF EMPTY!”

Helpful Report

Posted 2 years ago

“I went to Tottenham hale branch and i ourchased some hot chocolate that were redeuced price which is £2.50. I bought three boxesof those. When i went to the tile, there were rwo girls who were really unprofessional. They scanned the first box and the orice was £2.50 then for the second boxshe told me the price was £7 although the clearance offer was £2.50. I asked the girls to go upstairs and check herself but both of them weresuper rude and said they dont have time for that although therewas no queues and you can check the transactions. I was so upsetasthey did not even bother to call for someone to check. I called for a manager who came and checked and advised that the price of £2.50 was correct it was only incorrectly labelled. One of the girls left and the other corrected the tra saction and when i paid she said i did not pay and i had toinsert my card for £19. Then the very same girl took the receipt snd just threw it on the table. I was wirh my 12 years old daughter and i was so upset..... I am aregular customer with Tk maxx but from now on i will never ever buy anything from you and i will postthis on facebook as customers should not be suffering because of such unprofessional custumer services. This is really wrong and i expect you to look into it”

Helpful Report

Posted 2 years ago

“Daniel and George from Enfield Town store, helped me move a 2 seater sofa the back of my van really appreciate the help thank you.”

Helpful Report

Posted 2 years ago

“I often shop in TKmaxx and am pleased with quality and choice. I recently shopped in the Livingston store and bought a hanging garden chair which was on display. I’d like to compliment both the young lady who served me and also Dan who I’ve talked to in the phone. I used AnyVan for delivery and when the hair arrived the hook which chair hangs from was missing. This was no problem to Dan who located it and I received this morning. He apologised but actually was easy thing to happen with display item. Thank you so much and I hope TKmaxx recognise such hood customer service. Fiona”

Helpful Report

Posted 2 years ago

“Just wanted to say big thanks you to Lewis and Dan .. I brought large mirror .. Lewis was so helpful when I was unsure which one I wanted .. he was so good and than carry down to check out .. with that Dan and Lewis ensure I get this home safely.. the only negative point of the store in hedge end was ,, I was with my friend who has allergies to dogs and was so surprised to see dogs in the stores … really think you should re-think this policy ..”

Helpful Report

Posted 2 years ago

“When requesting for a refund with a faulty product, they wouldn't want to do that claiming it was a food related (sea salt) product. customer service team at the HQ completely useless giving me different answers. Completely undermined my trust to the co. not a customer there anymore.”

Helpful Report

Posted 2 years ago

“the crystal glasses ordered were packed worse then when I pack my trainers after a workout! there was nothing in place to protect these fragile items, not even a tape that says fragile on the box. sadly it is a loss for their company, and an inconvenience for the client. I suggest they either get more professional packers or find a person to teach how to pack prior to sending the goods.”

Helpful Report

Posted 2 years ago

“Online purchase arrived damaged. Informed Tk Maxx immediately and sent image. Refund denied unless I return the item to a store even though I have already paid for postage and item damaged. I will never make a purchase from TkMaxx ever again.”

Helpful Report

Posted 2 years ago

“Easy to shop online, collect treasure tokens and free to have goods delivered to our local store”

Helpful Report

Posted 3 years ago

“Awful customer service. Asked a young girl where fitness was as I was after a black zip up hoodie. She really wasn't interested in helping me just pointed and said over there. The guy at the till was even worse. Literally not interested and not a clue about making it a pleasant shopping experience so I would want to return. I was nicer and more chatty than him. No thank you or goodbye”

Helpful Report

Posted 3 years ago

“Avoid at all costs!!! I have worked as Retails Associate in Kilburn High Road store, the training is minimal but the expectations are high. I have worked there only for 6 days and they refused to pay me!!! It's outrageous! The shop closes at 9:00PM but you are expected to stay for up to 2 or 3 hours over to arrange the merchandise on the shelves as per the company 's standards. That's not a problem, the problem is that if you don't want to work there anymore they refuse to pay you! All I wanted was to get the money that I earned but they didn't pay me because I refuse to work there anymore! Nobody is forced to work in a place where they don't feel good.”

Helpful Report

Posted 3 years ago

“Was supposed to have had Treasure reward which never arrived. After several emails to customer service and then several telephone calls was advised item out of stock and they would add my five keys and email me a code. Surprise surprise still haven’t heard anything”

Helpful Report

Posted 3 years ago

“I ordered a pair of boots (isabel marant) for £229.99 and they came in horrible, awful conditions, like they were used for more than one year! I took them back to store and explain that I received them one day ago, impossible to be worn by me and look so disgusting and they told me canno't receive them for refund in this conditions and will investigate, I just have to wait for their call. Of course, no one called me. I've also send an email with pictures...and nothing! This is a nightmare!”

Helpful Report

Posted 3 years ago

Tkmaxx is rated 3.1 based on 234 reviews