Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.05

3.1 Rating 234 Reviews

51 %

of reviewers recommend Tkmaxx

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Metrics

3.1

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my wife’s birthday i have ordered 12 different items. It said in the website it should arrive in 5 days. 5 th day didn’t arrive.6th i have contacted them didn’t arrive evri by the way wortd delivery company you can’t contact them .day 7 I contacted tkmaxx custemer service again they said sorry just wait. My wife birthday passed . I was checking the parcel every day day 12-13 goes on same story. At the end day refunded me which is i lost 14 days plus up to 14 days to get my money back. Ruined the birthday for me. I hope you dont do the same mistake. Sorry they offered me 10£ gift card for it all. I said keep it and spend it to customer service”

Helpful Report

Posted 1 year ago

“I have been shopping at tkmaxx for over 6 years l had a very bad accident last November and now am classed as disabled. The service was always good at your Brighton store. but last week 23rd June as l always call in each week since coming out of hospital to find new clothes as now l am extra large size .l went up to mens wear floor got new underwear came back down in lift to pay with my two crutches and there was a very bid queue at the pay desk so like last week l went to the jewellery counter as the young lady was just standing there doing nothing she said get in the queue over there .l replied last week on the same day Friday l bought over £120 of stuff and the lady was happy to serve me .then she said your no different just because your on crutches l replied but l have a blue 💙 badge and can't stand long so l went and got in the queue when it was my turn the very nice man with a goaty beard was so helpful and l as for the manager she came right away .l have to use the lift can't get on moving staircase. Then today Sunday went to eastbourne store staff are five star the manager always says hello as myself and my partner spend a lot of money there we only shop at tkmax.”

Helpful Report

Posted 1 year ago

“Store is disgustingly dirty fitting rooms are awful windowsill got flies aplenty on them like they breeding manager Katie very rude to staff and cleaners think they changed cleaning staff as was fantastic before need to get rid of the manager Katie as she bullies the staff I witnessed”

Helpful Report

Posted 1 year ago

“Bad manager is Henry from Forest Hill Chase ,the idiot didnt give me the job when im perfect for the job 20 years of customer service high end Retail work,available anytime perfect person for the basic job,Henry from Forest Hill Chase needs to go maybe he is a racist.”

Helpful Report

Posted 1 year ago

“Ordered 2 items both arrived damaged. Been waiting over 3 months for a substantial refund customer service do not care they just want to get you off the phone.”

Helpful Report

Posted 1 year ago

“Visited the TKMaxx at Lakeside today. Hilary who was on the changing room entrance was so lovely. Personable and really made our visit memorable. She was so friendly.”

Helpful Report

Posted 1 year ago

“Absolute joke! Tk Maxx has been my go to for few years, until the recent expereince. I have found the shoes online for £37.99 and went to store to try them. By some miracle, they had them in store however price was £44.99. I came to the till to see if they will match the price. How wrong was I??The woman looked at me as I am absolute alien trying to concur the world. She told me if I like the shoes, I should buy it online and leave her alone. To prove the point, i Did. The order was supposed to arrive on Sat 2 weeks ago, then on Monday and then on Tuesday... and then 2 weeks later in still in some warehouse. Tk maxx customer service is terrible, basically sending the same message every time I contact them, that they will get in touch with courier within 48 hrs and thats it. I have now requested a refund no luck. That was my order for shoes, a birthday present for my best friend and Xmas present for my partner. All of which are no longer available online so I will just have to hope at least they will refund £££ I spent. Never never again!”

Helpful Report

Posted 2 years ago

“I went today to pick up a few gifts the gentleman (Ghali)that served me was so helpful and pleasant with a good sense of humour some of my items didn’t have a price. He was quite happy to go and find a price out even though they were quite busy.”

Helpful Report

Posted 2 years ago

“Oh dear, I seem to have come a cropper to fraud/theft. I ordered a bag, couldn’t collect it as my mum was very ill so let it be thinking they would refund me after 14 days in store. Realised after a month I hadn’t been refunded so emailed customer service only to hear that apparently I HAD collected my bag and used my driving licence to collect it (after the 14 day return if uncollected policy was passed). So no refund! Outrageous! I have no bag, and am £40 odd quid down, and someone out there is walking around with the bag I paid for. BEWARE! This is somewhere I have loved for years but that’s the end of my custom there now. What happened to curiosity, customer service, common decency, believing customers, consumer rights. Very sad and deeply unethical.”

Helpful Report

Posted 2 years ago

“Delivery not received - no notification from courier. 15 days to complete refund but the jury’s out on that. Apparently there were 2 attempted deliveries but there was no contact from DPD. Customer service told me it was up to me to track the parcel rather than the couriers/ that’s a new one on me. I’m now unable to replace this order until the refund is complete which can take upto 15 days”

Helpful Report

Posted 2 years ago

“Terrible service. Online order. I never received my items. Twice I called customer service the first time I called Tilly said she’ll look into it and get back to me. Never received any updates. I emailed as well still no reply. I called up again for an update just to be told my stuff is lost 😡 Unbelievable…I’m not ordering anything from them anymore.”

Helpful Report

Posted 2 years ago

“Just not worth ordering from, Ordered a pair of boots size 6 and size 7 arrives (this is second time) ring up and very nice on phone, but told 6 and 7 sit on same shelf and they never check (stop doing that then!! it's not rocket science!!) Do mangers read these reviews for goodness sake! Told even if I order again likely the same thing will happen (what??) So one pair of size 6 left and I have two wait up to two days for them to call back while customer service wait on an email back. (I mean it's 2022 for goodness sake) So same as last time I won't get my boots it's pathetic! Waste of time time and money!”

Helpful Report

Posted 2 years ago

“I used to shop here a lot because this store (Tk Maxx Hedge End Southampton) close at 9pm, however today very disappointed with the service here… found two knitwear in a bargain price for my husband, in the queue the staff look at the price tag and say the discounted price is not right because the red sticker is falling off…. Ok fine, and she scanned another one, again, say the price is not right as well……. What is more disappointing is the staff looked at me like I am the one who did wrong??? Seriously very disappointed with the service received in this store. It is not the customer’s fault that your pricing the item incorrectly!”

Helpful Report

Posted 2 years ago

“I've tried to exchange a damaged Tucci suitcase I purchased from TK Maxx in June, and I've only used it the once! The interior zip has broken off and rendered the item unusable. I've lost the receipt which I know doesn't help. Your assistant advised me to find some other proof of purchase. I can narrow down my purchase to a particular day in May but I know it won't in particular show the £45 purchase price as I also bought a number items that day. All in all a totally unsatisfactory situation. Lesson learned, dont purchase cases from TK Maxx, go elsewhere, stick with Tripp, and ignore totally false 10 year warranty's from any Italian made goods!”

Helpful Report

Posted 2 years ago

“According to Armarni the "just emporio' range being sold which comes up with the armarni stuff in tk maxxs search bar ,doesn't belong to armarni range according to customer services at Armarni infant of you Google just emporio it comes up with cheap pants on Facebook so what is just just emporio and are people being deceived into thinking it's real atmarni ?”

Helpful Report

Posted 2 years ago

“I dont often have the time to leave a review but today I made time for the excellent customer service I have received from TK Max Mansfield, Notts. I was assisted by a lady called Jill for who nothing was too much trouble. I wanted a pair of bed side tables but the store only had one of each design I liked. Jill helped me with the options I had, she checked the stock room for me and between us we decided that I should take a couple and try and match them in another store. A young lady (sorry didnt get her name) helped me out with them to my car and together we got them loaded in. The staff at this store are always super helpful and try very hardy to meet your needs. Not sure I will get a matching table but non the less I wish to thank the staff at TK Max Mansfield.”

Helpful Report

Posted 2 years ago

“No response at all to my complaint about IOW store manager and faulty cabin case despite two complaints made to customer services. Appalled. I have pointed out my legal rights and still has no response.”

Helpful Report

Posted 2 years ago

“The staff are helpful I shop a lot ,in there, and look at what I like then ,with treasure card I buy things ,”

Helpful Report

Posted 2 years ago

“My wife was so upset today after being treated like a criminal at your TK Maxx Maidstone store. My wife bought a Radley bag yesterday £70 and the next day found one of the clips securing the handle was missing. Returned it to store the following day with a receipt only to be accused of losing or breaking it, my wife asked to speak to a manager only to be told she was a manager, the store finally agreed to refund the money for the faulty bag you sold her and the manager said I hope you sleep well at night. How dare your store speak to my wife like that we will never set foot in your store again. Shame on you TK Maxx if that’s how you train your managers and the customer service you provide.”

Helpful Report

Posted 2 years ago

“Manager at IOW implied a faulty suitcase was mishandled by the airlines who throw them about. However, it was hand luggage that did not leave my possession. This was despite it being faulty and the burden being upon TK max to prove it was not faulty as it’s is less than six months old. The response was to avoid responsibility at any cost and to make inappropriate judgements about me/others. I work hard for my money and expect a product to be fit for purpose and of good quality.”

Helpful Report

Posted 2 years ago

Tkmaxx is rated 3.1 based on 234 reviews