“Well I must say that everyone was correct, sent an I phone 15 not even a year old and lived in an Apple case for all its life.
Beware as mine went from good to average same took photos .
Beware as if you ask for it back read it they are not responsible, obviously not proof of posting so that’s all I can say is DONOT ENTERTAIN USING THIS COMPANY.
Will keep people up to date and Trading Standards are having copies of everything another dubious element is that they don’t give a number so we can contact them.
Let’s see how long this company is going for, I will press for Trading Standards and Ombudsman to fully investigate, feel sorry for the elderly who are not computer literate and rely on the phone, disgusting business practice.
Company search next. Sadly I had to give 1 star does not deserve that.”
“Sent my phone off 3 weeks ago and have heard nothing. They are impossible to get hold of and every attempt I have made has been ignored. I am now without a phone”
“Absolute scam. Don’t trust this company with your device, their expectations are that your trade is is as ‘straight out of the box’. Any minor defect reduces the trade in value to anything well below market value. Avoid at all costs!”
“Company is a complete scam.
They will offer a great quote then purposely downgrade the condition so they don’t have to pay out. Be warned, they expect BRAND NEW condition to get anywhere near their unrealistic initial quote. My first chat with them, I told them i don’t agree with their report and want my phone back. They offer me more money straight away. Now have to pay an extortionate return shipping fee to get my own property back.
Absolute scammers.”
“Don’t trust the price they will give, they will find anything to lower the value. My phone had honestly fair wear and tear but they said it was average to poor knocking £150 off the total offered. When I refused the offer they wanted over £10 to return the phone to me. The customer service is poor and slow, the excuses are poor and ride.”
“Similar to the other reviewers, webuyanyphone is a scam. They tempt you with a great valuation, but then offer you a lot less once you've sent the phone. If you disagree with their revised valuation, you need to pay £10.95 to get the phone back. From my experience, if a lawyer had a closer look at their operation and how they mislead customers, the company would get closed down.”
“Was Offered a lot less than was stated. Phone is in mint condition and met all criteria they stated so not sure how they came to the conclusion. Made me pay to return my phone back to me. Absolute scam don’t trust this company.”
“They showed me a phone that wasnt mine as mine was not scratched also told
Me theyd offer me nothing, I had been using my phone right up to day I sent it and was nothing wrong with it..THEN I had to pay £ 10.75 to get my phone back! Total
Scam DO NOT SEND YOUR PHONE TO THEM!”
“Absolute scam. I took photos before sending out my phone - there is no scratch at all. But they showed me a video with quite a few obvious scratches on the screen. I seriously doubt they deliberately did that to pay you less.”
“Scam offered me £150 for my phone and the said it was £25 due to scratches and also set up a direct debit to a cyber company which I do not ask for it authorise with my bank details and took £7 from account 😡”
“dropped the price of an iPhone 11 from 120 to 30 because the five year old phone in use until sent had a reduced battery life - who knew at five years old. they claim to have lost the other - only gave one star as theres no zero option - avoid!”
“Bait and Switch on price
I recently sold my phone to this company and the entire experience was extremely frustrating and disappointing. It’s all a bait and switch on Price. I agreed to a certain trade-in value when I sent in my phone, but after they received it, they said that the battery life is only 79% and there’s a small scratch (phone sieste with screen protector and case) they offered me a much lower price, initially 330 and then 219. This felt like a classic bait-and-switch tactic, which is completely unprofessional.
When I declined their new, lower offer, they told me I had to pay for the postage if I wanted my phone back! This is ridiculous, considering they were the ones who changed the deal after I sent them my phone.
This entire process felt dishonest and like they were trying to take advantage of me. I would not recommend doing business with them unless you’re prepared to be lowballed and then charged extra if you want your device returned.
Save yourself the hassle and look for a company that respects its customers and honours its agreements.”
“Scam company. Sent perfect iPhone 13 , was quoted £305. Said it was worth £0.00 when the received it. The phone is perfect, was using it up until day I sent it. Fine if it’s not worth £300.. but £0 is valueless. How can a good working phone be valueless. Then has to spend £12 getting it back. Absolute conmen”
“They offered me £577 for my phone ,which was the highest of all the other sites on the comparison site,so I sent off for a postage label, after sending my phone off ,I checked reviews on this site,which I was expecting the worse after reading bad review after bad reviews, but they checked my phone and it passed all their checks and the sent she £577 the next day ,was very pleased with the service,despite all the bad reviews, I have had no issues using them.”
“I made the most stupid decision of my life when I decided to invest on a platform that only had positive reviews everywhere to deceive more people. Everything was going well until I decided to make a big withdrawal, they had let me withdraw a small amount at first and this even made me trust them even more until i needed to make a big withdrawal, they denied this and instead made me make several deposits as “tax” in order to approve my withdrawal of 275,000 dollars,This went on for another three weeks and i had already lost a fortune and it didn’t look like they were going to release anything. That was the moment i realized what i had gotten myself into, i plunged into acute depression for about a month before i got in touch with a team that helped me recoup my loss, i didn’t even think it was possible i just had to send a mail to ( alexivictimhelps @ mail . com ) as i was directed by someone i confided. If i wasn’t lucky enough to have gotten that information, i am sure they would have easily gotten away with ruining me financially”
“It was a nearly new Samsung Galaxy S24 Ultra. My son only bought it this year, but he died suddenly, so I'm dealing with his belongings and selling
the phone. Webuyanyphone Offered £569 then, when they got it, they reduced it to £120. They also said that I applied to purchase CyberSentry, which I did not and I got an alert from Google to say that I needed to change my passwords for sites I use as the passwords were found on tge Internet.
I've asked for the phone to be returned but I'll have to wait and see if they send it back. I'm going to report them to Action fraud.”
“An absolute scam! My husband sold his mobile to Webuyanyphone, who then passed ALL his information to Cybersentry.
A Direct debit was set up and £6.95 was taken from our bank account.
We've read Webuyanyphone terms and conditions and if you don't cancel the subscription, you'll be charged the same amount for the first 6 months, after that it is £14.95/month!!!”
