“Horrendous service - made no effort to deliver my items. They are still sat in the warehouse over a month later and have never even been put on a van for delivery. Live Chat just keeps getting closed. They will not acknowledge my existence let alone the £700 worth of my stuff they have and refuse to deliver.”
“Kept messaging me telling me delivery slot waited in , 4 days now on day 5 , have emailed and no reply they deliver for b&q never again ordering home delivery never experienced such bad service”
“Absolute joke...twice in a row I've stayed up past 11pm for a delivery. ETA text message said delivery between 8.21pm to 10.21pm....text from them at 23.55pm to say I was next...who delivers parcels at that time of night??? Same thing happened the next day. Absolute 💯 rubbish”
“Billed me for products said they where on back order no delivery day emailed back no answer month later they took more money out of my account never notified me saying that I owed for parts that I only payed shipping first time. Still don't have delivery date finally got someone to answer phone call and no delivery date said they may cost more when they get parts if price increases not there problem still don't have parts 2 months later”
“Appalling mess! No text the day before the parcel was due. No text on the morning of delivery. Only knew the item was arriving by tracking. Delivered our parcel with another one addressed to us which wasn’t ours that is now sitting in our hall awaiting collection.”
“Item sent to your company 4th Oct.
Despite emails and trying to online chat no joy to tracking my parcel and no response.
Still saying in warehouse its now 19th October and this is the 3rd time you have held my delivery in your warehouse over 2 weeks.
I cannot find anything helpful or good to say about your company.
Poor poor service.”
“I must admit I was a bit apprehensive about receiving my delivery after reading all these reviews but I’ve got to say there were brilliant, I received my order on the day it was expected, I wasn’t able to be home for the delivery but left a note on my front door asking them to deliver to my neighbour which they gladly did and the lad was very helpful with my neighbour and carried it inside to where she wanted it put!!! The only fault I can find with the company is a lack of contact number.”
“If there were minus stars this company would deserve them two missed deliveries that were lies I was there they didn't come. No redress scheme, can't speak to a human. The list goes on”
“We ordered a 8 section book shelf from Wayfair. XDP were supposed to deliver this eight section book shelf on 27th September. A wrong item (6 section instead) was delivered to us. We notified Wayfair who sent a replacement via XDP scheduled to be delivered by 2nd October. XDP tracking shows that the replacement consignment has been split into two consignments but no indication for a delivery date. Wayfair do not seem to be able to help and they cannot understand why the consignment is split. So the XDP tracking information is totally useless and we have no idea when the consignment is going to be delivered. (To make things worse XDP delivered a component of the original wrong item to the wrong address). I am not sure we are ever going to receive the full correct item.”
“Had a text saying delivery would be 12.30 but ome 6.30 still no arival then i had a text to say i was next in line and i could track them a few streets from me then i had an email saying i missed my delivery with a photo taken of a house 2 streets away and now i have no way of contacting them so feel like iv pretty much lost my order”
“Parcel tracking says delivered. But no delivery attempt has been made. I have cctv and video doorbell. Definitely not delivered and no card through letterbox. This parcel cost me £350. Trying to contact xpd is impossible. Live chat gets no response. My question was read but no answer and waited2 hours No number to call. Been trying solid for 2 days. Builder starting in 2 days and I need dimensions. Absolutely disgusting”
“1 star is a compliment as no sign of my order despite promises 5 times over last 4 days. They say delivery attempted or mine is next (at 4.40am) to sign for contact less. I did sign at 7.30am and a minute later had a message - sorry we missed you. Impossible to re-arrange or speak to anyone. I can only assume its a scam company. Noting they say is true. Don't touch anything for delivery by them. My order was through Robert Dyas and was a third party manufacturer/distributor. Hope I get my money back - have to notify the credit card company (always pay with credit card as you're protected then).”
“Delivered my futon today right on time.
Texted me 2 days ago with a reference number and said when it would be delivered.
On day of delivery more great updates and live map of driver and was delivered just when they said.
A perfect experience. 5 stars.
Thank you very much.”
“My thing is in 'The nearest depot' for more than 7 days, not doing anything.
I have waited all day today. Kept contacted them, but nothing has been done.”
“XDP have tried to deliver my consignment to someone else’s house in the picture they sent me!…I’ve tried to contact XDP on their live chat which clearly isn’t “Live” because there is no response!….I’ve also downloaded their App but not able to login (continual error messages)!…..I’ve also emailed explaining they are trying to deliver my consignment to the wrong house & all I received back was an automated email advising 24-48 hours for a response which has now expired & still no contact received from XDP!…..what an appalling way to run a business!….why is this company still in business when clearly their operation is run so badly!!!!!!”
“Without any doubt the worst customer experience I have ever had!!
They have damaged a delivery of flooring, not once, but twice. The second they returned to the supplier without informing us. They just continued to say it was out for delivery for over a week!
Totally useless and incompetent organisation.
I just feel sorry for the drivers who have to meet the customers and explain why their goods are late and damaged. Poor drivers do not have a chance when you see how the vans are loaded.”
“Congratulations, XDP, for achieving the seemingly impossible and actually being WORSE than Hermes/Evri.
So, you were supposed to deliver my mattress yesterday. I waited and followed your tracker. I then received a text saying my delivery was next, and from the map at this point, the courier was no more than 20 minutes away. So far, so good.
Then things went rogue. Well over an hour later, and getting late into the evening, still no mattress and the online tracker map disappeared.
I spent a while fruitlessly trying to contact your customer services, who appear to be rarer than hen's teeth and just as elusive. When I tried to use the chat facility and sent an email, both (quelle surprise) said that you were 'exceptionally busy' and no response. It is now 24 hours later and I have still not had a response from you. And still no mattress.
So, like caped crusaders,the company you are representing (memory foam warehouse) answered my call first time, and emailed me a photo at the top of my road, looking down at my house. You got THAT far, did not call or knock on the door, and then disappeared. For the love of God, why??? Thankfully, you didn't have the audacity to call this an attempted delivery, but put it on your record that said 'check address'. This of course was unbeknown to me, who was still waiting up over two hours later.
So, back to memory foam warehouse. Their super helpful representative spent over and hour and 15 minutes on hold trying to get hold of you. You then told her the mattress had been put on for delivery today but then had been taken off again (!). She requested that you delivered it today or tomorrow and was told you would get back to her. Many hours later, you told her that actually you are now not going to deliver until Monday! She also said that you are no longer answering any calls and she has exhausted all avenues of trying to get you to do your job.
Luckily, the memory foam mattress warehouse had the courtesy to relay this. Your service, meanwhile, has been a completely unprofessional shambles.
I eagerly await the cut and paste apology response that does nothing to address the fact that the delivery of my mattress is 5 days late and that I have wasted countless hours of precious time waiting in for a delivery. How dare you assume that I have nothing better to do than wait for you to get your act together?
I believe the response will begin thus:
'Thank you for your feedback. We truly apologise for the negative experience received. Your input has been raised with the depot manager to investigate and avoid any similar reoccurrence'
This is clearly untrue, otherwise why are so many customers reporting the same experience. It is clearly reoccuring, which makes the response entirely disingenuous. Also, cutting and pasting apologies speaks volumes about the frequency with which your company has to do this.
I also suggest you have the courtesy to apologise to those who entrusted you with their product, and whom you have seemingly ignored throughout. I'm sure they had better things to do with their time too.”
