“Have you all checked your phone charges for your calls to said customer services or depots. £30 for 2 phone calls to be hung up on twice after 20 minutes. Fuming is an under statement. I will not be calling to reschedule Groupon can deal with it. I had not been notified of reject delivery no emails or confirmation of this only by self tracking to notice parcel been returned”
“A positive internet shopping experience requires 3 elements to be in place: a good product, a good supplier and a good delivery process. In this case the product seems good in terms of use and value and the supplier was generally helpful in terms of support. However, the delivery company, XDP, polluted the whole experience. The bed was delivered as two parcels. XDP split these for no understandable reason and the slats were delivered without the remainder of the bed. XDP claimed that Royal Comfort Furniture had only sent the slats. This was denied by the supplier. A clue as to the dishonesty of the delivery company was that the slats arrived 2 hours after the scheduled time slot but the driver marked this on the tracker as arriving 3 hours earlier so that the schedule was ‘met’. Two days later the rest is delivered, again 2 hours beyond delivery slot. This is a delivery company that is clearly not fit for purpose, poorly serving its customers who may well have to waste time, energy and money chasing up the (non-) delivery of ferociously wild geese.”
“ordered 3 large(chest height) mirrors-they didnt arrive on time so rang and cancelled them with the company I bought them off-XDP ignored phone calls and emails, then delivered them 4 days later without any prior warning AND LEFTTHEM at 5.30pm PROPPED AGAINST A WALL IN MY GARDEN IN 35MPH WINDS FOR THE NEXT 24 HRS HOURS AS I WAS AWAY
their tracking information form has been altered too RETROSPECTIVELY
what a bunch of wasters-I will never buy anything that is delivered by this shower ever again”
“Reading bad reviews about xdp i can say ive had the same bad expereince.
I ordered a bed for my son the first week of January. I order this through wayfair first time using them and may be the last now.
At time of order it said my delivery will be thursday 8th for which i arranged for someone to come round the house to accept it in as i was working, great sorted.
Come friday 3rd i get an email from wayfair to say delivery will now be monday 6th, even better. I cancel my plans for the day and wait in... nothing came! I write an email to the delivery department for my area asking for a date as I havent recieved or heard anything from xdp themselves, still nothing. Go to work tuesday thinking it may still be the thursday its arriving. I get a call 2.54pm from the delivery driver asking for my postcode i explain no one is home to except now and explain the situation. He couldn't give me an answer as he doesnt deal with that side of things. I said ok when can you next deliver he says tomorrow Wednesday 8th, ok great see you then. So i cancel another day of plans and wait in, still have the afternoon left but i tried ringing xdp 3 times this morning to confirm its today its getting delivered and no answer. Ive downloaded the xdp app to track my parcel but its saying its in the depot still! I then call the customer service number for it to say this number is only for suppliers.
I would have to say this is the worst courier service ive ever dealt with and will not be using them again.”
“I received a text message from XDP about my parcel to be deliver at 18:04 to 20:04. I was at home the whole day to receive my other 2 parcels. There was no parcel arrive from XDP the whole afternoon and evening. I received an email at around 21:04 that the driver attempted to deliver my parcel and left a calling card. They email also asking me to call XDP to re-schedule.
I wasted my whole evening waiting.”
“Rude driver, paid for Saturday delivery it arrived on Tuesday, luckily I was home on lunch else would have missed it, was told by driver “don’t deliver on Saturday, not my problem” left parcel upside down despite arrows on packaging, I will no longer buy from companies that use this service. Rang to complain afterwards several times, no answer.”
“Awful customer service. 2 days now no parcel! Was supposed to come at 10 Till 12 no delivery. No phone call either, can't get hold of them to chase. Worse company ever do not buy from wayfair as they use these awful!!”
“xdp misses deliver deadline. their tracking uses internal codes and is unreadable. they did not record house number where they left my delivery. they put a blank delivery slip through my door. useless.”
“Really poor progress updates - when I finally got notification of delivery they came early and Posted a card - taking time off work to accommodate four weeks after I ordered an item - unable to speak with anybody to help - numbers provided on calling card is dead number”
“Terrible service, really bad communication or zero communication. Ordered a mirror from The Range on 4/12/19. XDP sent me a message on 12/12/19 saying it had been collected by them and would be delivered 12/12/19. What a nightmare, website is useless. No way of contacting XDP. Still no delivery 6/1/2020. !!!!! Have been into the range before Christmas and was told no refund unless I returned the item. !!!! I bought the mirror in store. 5/1/2020 eventually The Range SAY they will refund my payment as they have now received the mirror back to their depot. God knows where it has been. NEVER EVER will I order online if XDP is going to deliver.”
“Worst delivery company I've ever seen. My son's bed from Wayfair is super late, no way of communicating with them, can't divert parcel, weirdest most useless tracking info ever - not updated for 48hrs, absolutely useless! So angry, when they finally are 'out for delivery' of course I'm not in because they're 3 days late! Bet they don't even leave a card because they're liars.”
“Worst delivery company I've ever seen. Late, no way of communicating with them, can't divert parcel, weirdest most useless tracking info ever - not updated for 48hrs, absolutely useless! So angry, when they finally are 'out for delivery' of course I'm not in because they're 3 days late! Bet they don't even leave a card because they're liars.”
“The most unreliable company that I have ever had to deal with!!!
send you a text to tell you a time slot and DONT TURN UP!!!
You try contact them at the weekend and no customer services at the weekend!!!
THEY are the WORST I have ever seen!!
I would NEVER use this company by choice!!!
THEY DONT EVEN TELL YOU THAT THEY ARENT COMING!!!”
“In my 18 years of shopping online and having had all manners of couriers on my doors. This is by far the worst courier service ever. No adjectives do justice to the height of incompetence and lassez faire attitude with this company. And the reason they keep getting away with this ridiculousness is because we are the end users and not the clients who use them to get orders across to customers. Useless app, clueless customer service...absolutely despicable. And I will be leaving an undiluted feedback in the event my bed ever arrives which is running over a week late now!”
“Had a order from Aldi. That was being delivered by XDP. Very good service .the delivery was a day late due to it being misrouted but I had a call from the manager Darren Miller to explain.
The next day I had a text to give me a 2hr window of delivery and the driver called me also to keep me up dated with delivery , this Bridgend Depot 516 was brilliant and the driver who delivered my parcel in Caerphilly cf83 %100”
“I ordered a delivery from Aldi. It was being delivered by XDP Express Bridgend Depot. 516. What a good Company. ,I had a text to give me a 2 hr delivery window and driver also called me 20min before delivery excellent service from this company in Bridgend don’t know why all the bad reviews are on here but It can’t be for the Bridgend Depot”
“Ordered a bed from Wayfair. And it came with in 2 days. From XDP express great service and communication from the Depot in Bridgend Wales. Also from drivers in Cardiff 533 brill company would use again”
“Ordered bed from crazy price beds, dispatched 31st dec, said 1 to 2 working days delivery, due thurs 2nd jan, rang crazy beds friday after reading reviews, crazy beds very good and helpful, they spoke to xdp who said they had been let down by an employee and my item will be upgraded to saturday delivery which is today, had the text msg saying out for delivery this morning between 10.05am and 12.05pm, been in all day and oh fancy that no show, will be ringing to cancel my order monday, no way im waiting stupid amounts of time for my sons bed, floors no fun for that long”
