“Just been reading the reviews. Same for me - parcel sitting in depot 312 wherever that is. Have had 2 estimated delivery dates - no action yet and no reply to email either. Can't take any more time off work to wait for this. Disgusted more at the lack of communication than anything else.”
“Been waiting for a delivery that according to their own tracking information has been sat in the delivery depot for 6 days with no attempt to deliver indicated. No response from on line contact email.
Will not buy from a supplier if this company is the designated courier.”
“worst experience of my life...
NEVER EVER use this company.
Cosnignment is with XPD since 2nd Novemebr and supposed to be delivered on 4th Novmber..still not delivered.... No calls no update.. not even picking up the phone..
FRUSTRATED..
Consignmnet number: ZWAKNF004360002”
“Having now left two phone messages on their 0843 1782222 they have yet to reply. Still no sign of delivery. I am surprised anyone uses this service. Its appalling. No customer service at all !!”
“Complete waste of a day waiting for a parcel pick up,recieved e-mail giving 3 hour time slot,now 9 hours later still no show,no contact or e-mail response given by courier.....pathetic excuse of a company.”
“Received a link for an overnight delivery to track the parcel. This showed as at collection depot so I assumed I was just awaiting delivery.
After a couple of days and no delivery I emailed the customer services, again the next day. I have still had no reply to these emails a couple of days later.. not even a confirmation of receipt.
Phoned the customer service number this morning. The lady I got through to said the item hasn't reached the depot. I pointed out the status is collected at collection depot and she said yes but if you listen it hasn't reached the delivery depot, as if I should have known there were two involved!
As the company are now unable to do anything for me and I have to contact the provider, I suggested that their delivery system might work better if it flagged that the parcel had not reached the next location after some time (1 week). The lady then started getting more rude stating that she understood me getting frustrated and having an opinion but thats just my opinion. Errm no, thats a helpful suggestion for when you lost peoples deliveries!”
“Z3DFHY002922
Absolostly appauling service can never get through to anyone on phone, when i called local depot 700 they said they cant give me updates as they are a franchise using xdps name; what kind of delivery service is this?
Ive been waiting over 5 days for my items and noone seems to know where they are! I am absolutely disgusted with the service recieved and will never recommend this company, have gone to watchdog, rogue traders and am loooking to take xdp to small claims court if my items still dont arrive; never again will i use xdp. I have never felt so angry about a delivery in my life and am going to take this very far.
Please get back to me and dont ask for consignment number as its at the top of the page.
Wish i read reviews before ordering what i did and checked the delivery service they were using.
Disgusted is the only word i can think of.”
“Very angry with this company waiting in all day yesterday as was told I would revive my parcel with a 3 hour time slot had no deliver then they reckon they posted a card through my door when they haven't been near my house at all, payed a lot of money for this parcel and they can't be bothered to deliver it or answer the phone, now they saying on my tracking they will deliver today with another 3 hour time slot so let's see,”
“"During tomorrow morning we will email you again with a 3 hour ETA window to advise when we expect to make the collection." Has email been sent? NO. And YES I been waiting all day. When called them to inquire all they where able to offer is to call me back sometime and at the end of conversation said "no problem"?!”
“The email sent the day before the parcel was due informed me that the delivery would be between 12-45 and 2-45pm on the 29th September.
Luckily I was up early as it was delivered at breakfast time and as it was 2large parcels to make a greenhouse it was important that someone was here.
The chap had no explanation and was pleased to get 'shot' of the parcels.
Not the best recommendation
Diana Goodliff”
“Made no attempt to find my doorbell/front door.
Made no attempt to contact me on telephone.
Threw the parcels over my back garden fence without a signature.”
“Consignment number ZDBRGK000270
Trouble with this company for 3 weeks. Original order should have been delivered on a Wednesday, someone waited in all day, of course XDP were a no show and could not be bothered to make contact with either of the phone numbers they had or send an email to explain there was a problem. My daughter had to sleep on the floor as the bed did not arrive. Goods were dumped in my porch on the Thursday, packaging in a very poor state and the bed damaged. Replacement parts had to be ordered and unfortunately the bed company decided to use XDP again. The replacement parts were supposed to delivered on Friday 3rd October we were given a delivery slot of between 3.26 and 6.26. Needless to say XDP did not bother to show again and yet again failed to communicate there was a problem.
Eventually JENNIFER in the complaints department responded to my email, the replacement parts were rescheduled to be delivered on the Monday. Guess what XDP were a no show. Finally they were delivered on the Tuesday.
What a waste of time this courier company is.”
“Terribl, awful, usless, wate of time money and reputation. Why compaies use i will never ever know as it damages them so much.
So i will not purchase anything if the company im buying of use this shower. EVER”
“This delivery for the replacement item all went as intended - the package arrived next day (as promised by the supplier), a 3 hour delivery slot was texted by the delivery driver, the package arrived within that time slot and the item was undamaged.
This is in complete contrast to the first attempt - the package arrived after 2 days (despite the promise of next day delivery) and no confirmed delivery slot was given, so it was only by luck that there was someone at home to receive the package. The driver also explained that the dampness on the outside of the package was from it being left out in the rain. A closer inspection revealed that the casing of the battery inside the package was split and the 'dampness' was actually leaking battery acid.”
“The box was fairly severely damaged on delivery. Luckily the treadmill was intact other than a few light scratches I am fine to ignore. I recommend changing the delivery company you associate with based on my personal experience.”
“Furniture arrives and the vans mounted diagonally on the footpath and the driver seemed frustrated and if I'm honest seemed to be high on drugs was swearing in the back of van as the person had packed his van wrong then was tossing parcels about and finally I got my delivery out of van 25 min after my door was knocked. I'm not one of these people to moan but as a manager of a shop I would appreciate someone telling me if one of my colleagues were doing a job like this. Yours sincerely miss scott”
“The delivery was quick however never received the e-mail or text to inform me of the delivery which messed me up as i had to leave work during my day to ensure i was home to take delivery.
it was a good job tracked it through your website and then i had to call on the 3 hour window that should of been given.”
