“My next day delivery is now three days late. I have left 4 messages on customer services but no one gets back to me.. This company is a joke. I will never use them”
“I've been waiting nearly a month for my mattress and still no sign of it. The tracking system is completely pointless. I strongly advise you avoid the scam of a company.”
“If I could give a zero rating for this company I would. I ordered an item of furniture on line on 6th December and the company despatched my goods on 7th December. XDP showed my delivery on their 'tracking' page as scheduled for delivery on 8th December. Great, I thought, very efficient. No delivery on the 8th December or since. I tried to ring them on several occasions - they don't answer the phone; all you get is a recorded message saying "your call is important to us". Yeah, right! I also e-mailed three times. Eventually I rang the company I had ordered from and they contacted XDP (after numerous attempts) on my behalf and arranged for urgent delivery of my purchase. It would help if XDP stated on their tracking page where the parcel is situated - give a depot name, not just a number. At least I'd have a clue how close or how far away the delivery is. I might even be able to go and get it myself! I'm loath to order anything else from the company concerned if they continue to use XDP for delivery. It's such a hassle!”
“My parcel was delivered in the time slot given. I could track it's progress from the time of arrival at the depot. I have no complaints at all with XDP. I must add that I am not an employee nor am I related to anyoone connected with the firm, I am an ordinary customer.
First class service.
M A Barton”
“When will businesses wake up and STOP USING THIS COMPANY?! They do not offer a service, they offer a joke, a headache, a complete lack of respect.
I received a text on the 19th November "We have collected your order. Delivery info will follow on receipt at our delivery depot. Call 0843 1782222 for more info".
I have called this number everyday since. First few occasions it hadn't arrived at the depot. I rang on the 24th to be informed it had arrived at the depot the day before. Where was my phone call? In terms of delivery they wouldn't give me an answer.
I rang on the 25th and was informed I would be called back with an answer 20mins later... I am still waiting for that phone call.
I rang again on the 26th and for some reason was put through to the Birmingham branch (I'm in Manchester) who couldn't tell me anything.
I rang on the 27th and was told delivery had been booked in for the Saturday 28th. Now this surprised me as on the 20th I was informed my item was being delivered by a two man service who didn't work weekends, and because it was being delivered by the two man service that they would call to arrange delivery with me...
I was informed that they only worked Saturday mornings. Great!! When I asked for a more specific time the "customer service" man (who wouldn't know customer service if it smacked him in the face) rudely told me to ring back at 10am the next day (notice at no point have I received ANY communication from them).
On the 28th I rang XDP at 9am, when the call was finally answered I was told my mattress would be delivered between 3 and 6pm... I laughed hysterically as I hung up.
Will my mattress arrive? Who knows. I'm not holding my breath. And after reading the other complaints I don't hold much hope.
TIP of the day: when you are asked to leave a message press the # key at the end, then 2, followed my 1 followed by 2 and eventually you will speak to someone... May take 30mins.”
“have waited until now to post this review as I was still under contract with XDP for a period of time after leaving there employment.
This review is not posted by an aggrieved ex employee but by a concerned member of the public who wishes to bring to the attention of customers past and present the way XDP do business. I am not entirely sure how long this review will remain on this site. Rest assured that if it is removed then this review will appear on other sites to bring the general public up to speed on how XDP treat customers and there goods whilst they are in XDP's possession.
XDP as they state on there website "www,xdp.co.uk" one of the largest independently owned parcel delivery networks in the United Kingdom, they manually sort parcels at all there franchise and corporate depots nationwide. At the hub based in Birmingham is where all goods are sent on a nightly basis to be manually sorted and transported back to corresponding depots the following morning for delivery. Although there are a few depots that are well managed and well run there are numerous depots that are badly run with even worse staff and dodgy working practices.
In my time there I have witnessed parcels being left in depots for days on end WITHOUT any attempts to deliver. Parcels being run over by fork trucks with absolutely no care taken on customers expensive goods and the way goods will be presented to customers at the door step. I have witnessed goods being left without the signature of the consignee and then drivers forging consignee signatures. Furthermore I have witnessed customers goods being thrown from one end of depots to the other, There have been lots of XDP's customers who have left due to poor service that has been received and huge amounts of damage to their goods. XDP do not care about the end user or there customers all there interest in is making money.
XDP employee highly suspicious individuals one whom I will not name on here, although I will state is the Regional Manager for Scotland has recently been liberated from the Scottish Prison Service for Tachograph offences (these offences can be searched online) this individual is now back in the employment of XDP in his old role. Subcontractors, current employees have been employed by XDP without any security clearance checks and allowed to handle customers goods and in some cases steal those goods too. XDP do employ a private security company to investigate theft however they are not in the least professional and I would seriously question there methods.
Criminal actions do not just relate to workers within some of there depots, a director found himself arrested when he got in to a vehicle at the companies head office, who wilfully reversed one of his vehicles into a travellers caravan who had parked his vehicle at the back of the companies HQ.
I could go on but do not want to sound bitter. This is a truthful account on the way XDP do business and I thank you for taking the time to read this.
Finally I would like to add that XDP will certainly attempt to have this review removed. All of the information that I have published is true and this information is what I would wilfully repeat in court under oath if needed.”
“Three different delivery time slots given on as many days. No deliver received any of the promised days and times. Phones Customer Services 11 times, no one responded or returned the call; emailed .....same none response. Still waiting for my delivery. The worst delivery company I have ever experienced. When things go wrong, they totally ignore customers and couldn't care less. Pathetic !!!!!!”
“Do not use this company. 0 communication and atrocious customer service. Waited all day for my parcel after being given a time slot; never came.
Have emailed at least 4 times; no response. Proceeded to phone the customer service helpline; no response.
Not a happy customer.”
“I received my 3h period for delivery on Thursday between 3:47-6:47 I have been waiting until 8pm and I didn't even received a call or email telling me there was not going to deliver my item. Friday after sending 6 emails with no answer I decided to call the company with the same luck NO ANSWER!!!! finally fitness superstore got in touch with them and I received an email telling me my delivery will arrive on Saturday "free of charge" I said to them: can you please tell me a time as I don't want to be waiting all day again? They couldn't tell me a specific hour. On Saturday I have been waiting until 4pm and again nothing( no emails,calls advising me there where not going to deliver) now it's Monday and again no email or anything telling when is my delivery going to be at my house. Please advise for future customers! The customer services from XPD are disgusting.”
“After spending all day indoors waiting and no delivery on date specified, calling XDP next day (costing £5.70!!!) to find out where parcels were, told they only had 3 of the 4 parcels and they would put me on express delivery free of charge for next day as they had me waiting in for 2 days, XDP had already delivered parcels to completely wrong address, leaving large heavy parcels with a very elderly lady with poor vision. This company cost me money, time and it seems employs illiterate drivers. No apology was offered, no responsibility taken and no refund for the unnecessary time spent on phone because of their mistakes. Avoid, even Royal Mail can do better!”
“XPD Emailed info when item was going to be delivered BUT Failed to deliver item .
Emailed customer service Promised delivery for a 2nd time of arrival and guess what still no sign of delivery.
Phoned customer services 6 times only to get a recorded message each time.
I still have not received my item so will be asking for a full refund from the seller of this item.
Advice to all who read this Avoid this delivery company .Please read other feedback on this delivery company ,(should have read them before buying the item)”
“Just been reading the reviews. Same for me - parcel sitting in depot 312 wherever that is. Have had 2 estimated delivery dates - no action yet and no reply to email either. Can't take any more time off work to wait for this. Disgusted more at the lack of communication than anything else.”
“Been waiting for a delivery that according to their own tracking information has been sat in the delivery depot for 6 days with no attempt to deliver indicated. No response from on line contact email.
Will not buy from a supplier if this company is the designated courier.”
“worst experience of my life...
NEVER EVER use this company.
Cosnignment is with XPD since 2nd Novemebr and supposed to be delivered on 4th Novmber..still not delivered.... No calls no update.. not even picking up the phone..
FRUSTRATED..
Consignmnet number: ZWAKNF004360002”
“Having now left two phone messages on their 0843 1782222 they have yet to reply. Still no sign of delivery. I am surprised anyone uses this service. Its appalling. No customer service at all !!”
“Complete waste of a day waiting for a parcel pick up,recieved e-mail giving 3 hour time slot,now 9 hours later still no show,no contact or e-mail response given by courier.....pathetic excuse of a company.”
“Received a link for an overnight delivery to track the parcel. This showed as at collection depot so I assumed I was just awaiting delivery.
After a couple of days and no delivery I emailed the customer services, again the next day. I have still had no reply to these emails a couple of days later.. not even a confirmation of receipt.
Phoned the customer service number this morning. The lady I got through to said the item hasn't reached the depot. I pointed out the status is collected at collection depot and she said yes but if you listen it hasn't reached the delivery depot, as if I should have known there were two involved!
As the company are now unable to do anything for me and I have to contact the provider, I suggested that their delivery system might work better if it flagged that the parcel had not reached the next location after some time (1 week). The lady then started getting more rude stating that she understood me getting frustrated and having an opinion but thats just my opinion. Errm no, thats a helpful suggestion for when you lost peoples deliveries!”
