“REF: [XDP] 417187 [XDP] 415655 XDP Ltd - Failed Collection / 3J550A087125
If I could give a ZERO stars I would! I had a collection arranged by my supplier for a faulty return, I received an email confirming collection for 17th July. I stayed home from work - and nobody attended. As it is impossible to get a person on the phonelines, I emailed about the failed collection and was advised by the support team, who apologised for the inconvenience, that they had called the loacl depot and this had been rebooked for collection either Fri 19th July or Mon 22nd July latest.
Wasting a second and third day at home respectively, needless to say, no collection.
Despite evidencing all of this to XPD "support team" and angrily requesting a manager calls me, I was told to waste even more of my own time on this shocking customer service, "As previously mentioned this collection will need to be raised again by your supplier as there was no one home at the previous attempt."
Where is the integrity in lying? That is a bald faced lie. I have wasted 3 days at home - and NOBODY HAS ATTENDED to collect.
XPD make it deliberately impossible to have a conversation with anyone - despite me requesting this is escalated to a complaint and asking for someone to phone me.
AVOID AT ALL COSTS. WORST CUSTOMER SERVICE EVER!”
“Had my parcel since 4 July, saying on 1 tracking out for delivery on another at depot, send emails no response, try phoning can’t help with deliveries, absolutely distgusting, by the time I get my order for the pergoda will be winter, that’s if it ever comes,”
“An abhorrent experience. Not only did the delivery come three hours outside of the ETA (which, in itself, isn't so bad) but ... it wasn't delivered to us at all. We're apartment building 30 and the driver just dumped the heavy package in apartment building 3.
Luckily we have some amazing people living in that flat who not only came all that way and told us, but offered a lift in their car to get the package back to my flat as it's about a 10 minute walk and the package itself was extremely heavy (as it was a chest of drawers).
On the box it said (SIGNATURE REQUIRED) and I'd received text earlier that day asking for contactless signature. If I'd signed that contactless signature early I would've been f*cked. So the delivery driver either got no signature, or he made one up.
I can't even find a place to complain directly to XDP. If one of the Apartment 3 residents didn't come to save the day, that would've been £100 out of my pocket.”
“Delivered my catalogue order of a mattress & bed frame in one delivery, despite catalogue informing me that it would be 2 separate deliveries (over a week apart).
Thank you XDP for delivering both items on original delivery date.”
“Shame there is not a Zero rating- I had a parcel delivered today - First of all the man appeared miserable and did not acknowledge me at all - the man then took the photos and got the section up for me to electronically sign - the phone had a phone case that flaps over and I needed to hold the phone myself to steady and see where I was signing as the sun was shining on the screen , the man pulled the phone back and would not let me hold it - I couldn't even sign my signature properly and he pulled the phone away - I said its ok I'm not trying to nick the phone , he mumbled something and walked away and I told him not to deliver here again- He made me feel like a thief---- this staff member needs to be trained or retrained in common manners - definitely shouldn't be front line for any company.”
“If I could give zero stars I would!
1st collection date scheduled - driver doesn't turn up. After contacting the company I'm told he attempted collection but I wasn't home. I stayed home all day - not just for the 3hr time slot given. Also I have a ring doorbell and proof he did not attempt collection.
2nd collection date - again driver does not attempt to collect after I stay in all day to wait.
3rd collection date today- yet again he's a no show.
Parcel due to be collected is a £70 return. Fortunately the seller was very understanding of my frustration and has issued me a refund without returning the item due to XDPs incompetence. Literally the worst courier comply I have ever experienced - and I used to work for Evri!”
“Lost my parcel yet again. 2 in 2 weeks. I have never witnessed such a dumb company😂 I had to talk to 3 different companies to get this answer as XDP can't ever admit fault. It's like talking with children.”
“Worst delivery company , No option to change delivery,no phone number and live chat unavailable .There is no way to rearrange a delivery. Driver came to deliver in the morning when I said I’m home after 4pm.Missed my item third time.”
“Jesus. Not a clue why companies are still using XDP. They 'lost' our expensive item which was next day delivery. Sent a picture of a blank wall saying delivered. Then said theyd broken down and then finally admitted they lost it. Im not convinced they didnt steal it. Still yet to recieve. Our second item from a different website was then given to XDP. Gutted. And surprise surprise it's been sat for 4 days not even close to delivery. I'd just give up the company at this point lads your reviews are shocking and work ethic is embarrassing.”
“They have failed to deliver in the dates given , the tracking is complete rubbish They have 2 contact phone numbers and have used neither to let us know of a delivery problem.What a shoddy service and still not resolved they can’t even provide a new delivery date and had my parcel now for 5days at their hub”
“Can't give o.parcel3 days late.2 he slot given then no communication.parcels left at site reception where no staff available .deleverer report says the parcel was handed to me which is totally untrue we received no communication only the delivery slot and all delivery instructions ignored”
“No communication at all when a Friday delivery slot between 1946 and 2146 didn’t materialise ( like anyone will be working that late) and I had to chase hard to get a reschedule on the Monday. Was ten minutes outside the new 2 hour slot… no biggie … BUT… refused to scan the QR code and I then received an email saying sorry the driver found I wasn’t in so it was left in a safe place. He photographed the parcel with me holding the sodding door open. And how did I manage to take this photo ?….”
“Ordered a mattress from my catalogue and they said that xdp had lost it. Ordered another one got time slot for Friday waited in and nothing. They are the worst delivery company I know”
“XDP driver did a delivery at my place on Tuesday 18/06/2024.
I had already indicated where to keep the delivery in a safe place. However, the driver did keep it in another safe place. He just dropped it though the fence gate and I received a damaged item , ordered from The Range. I tried to contact The Range for a refund but in vain .
Who is going to compensate for the damaged item I received and for which I have paid a huge sum?”
“This company is disgraceful.
Do not use xdp.
They are not to be trusted.
I would definitely check who is delivering your parcel and if you see xdp run a mile.
That's my experience.”
“Disgraceful. Received my parcel at 03.00 and out for delivery at 06.30. No option to change delivery. No phone number and live chat unavailable. There is no way to contact to rearrange. Do NOT use this company. There is no excuse in this day and age for such poor service.”
“awful company, never delivered but referenced they had, would take them two days to contact driver, i tracked delivery on App which said that at time of supposed delivery the driver was 15 miles or more away from my actual home address!!
they wouldn’t give me a number to call customer complaints and refused to phone the delivery driver to ask where he delivered, refused to let me know if a photo of delivery was taken as it didn’t show one on App 😡😡😡😡 god knows where they left it and with who or if i will ever get them 🤷♀️”
“They do not deliver. They send sms and emailed everyday giving a delivery slot and then they never come! This is the worst courrier company that can ever exist. I truly think they are scam and never delived one parcel in their existing. Might be a company for money laundrying.”
