“Order due to be delivered 19th June. Waited in all day. On Monday, contacted company with whom order placed who in turn contacted XDP. At the end of the day I was informed firstly that XDP had tried to deliver on Friday but there was no reply, then that there had "been an incident at the depot and all drivers had to return." Assured that XDP had my phone number and would definitely deliver on Tuesday. Waited in all day. At 4.30, still no delivery so again contacted company with whom order placed. They phoned back to say that XDP had just assured them that delivery would be between 5.06 and 7.06. I was not surprised when nothing arrived. On Wednesday, the company with whom the order was placed arranged for a replacement to be sent via a reliable courier and the order was received at 9.40 the next morning. They also recalled the original order from XDP. On Friday afternoon, XDP tried to deliver the original order and said that it was not their fault it had taken so long. The driver left, suitably chastised and with instructions as to where the original order should go. Unfortunately, it is the company with whom the order was originally placed that has been judged to be failing as they are judged by the overall performance. Companies beware - do not send goods with XDP. It is your reputation that is at stake.”
“Very slow have had two delivery date of this company,never turned up, phone numbers they give you go to mail box. Have had to get the company I bought items of to get involved would never want to use these ever again.”
“Ordered a bed from Worldstores Friday19th for delivery on Tue 23rd, on Wed XPD tracking showed it still at collection depot contacted worldstores got the reply XPD take 3 to 5 days to get a parcel to our local depot. This is the second late delivery from Worldstores.
Will NOT be buying from them again or any other company that uses XPD for delivery.”
“So angry that I can't even explain the farcical fortnight we have had with these imbeciles.
Just avoid. Avoid at all costs.
Bad treatment of shipments, dreadful customer services, late deliveries, no apologies.
Spend the money on a better courier.”
“Really bad communication, loads of 'track my parcel' flannel that means nothing. Nobody ever answers a phone, replies to emails or answer phone messages. 8 days to deliver a next day parcel which arrived too late for a family camping trip.....what the hell did I pay for. Absolute rubbish, would never ever recommend!”
“Oh dear! Having a day off for a parcel that didn't turn up seems the norm with this company. As I write the tracking info says its back out for delivery, and apparently they have emailed me! Really? I can't find any email from them. Like other customer reviews say there is poor communications - guess what - delivery just turned up!!! Not between 2.30 and 5.30 as shown on the tracking info but at 10.50. Are they working on GMT/BST or in another time zone, maybe that is why things are going wrong. YOU HAVE BEEN WARNED!”
“This delivery company is the worst delivery company I have ever dealt with, with moving house I have ordered many things for delivery from various companies which have all been fine. This company delivered me the wrong product, I phone the guy two seconds after he leaves to pick it up as its wrong, he says he will check with the depot that it's okay to pick up and ring me back, he doesn't ring back, notwithstanding the fact that the delivery was timed at 6.45 pm at the latest and he turns up at 9.30pm! They don't communicate with you, call you out of common courtesy. The correct parcel was due for delivery on a Friday, nothing turns up and then suddenly on a Sunday afternoon they turn up with it, not email, phone call. Then I book another day off work for them to pick up the wrong parcel they delivered, it's now 8.00pm, no contact and I'm still waiting if someone will turn up.
Absolute Cowboys! Very poor social/communication skills, never again”
“Broken promise after broken promise. Finally offered a Saturday deliver as compensation for failing to load the package onto their local delivery round. Quoted 'Route 50' which it stated would guarantee that it would come today (Saturday. Told that drivers on Saturday deliveries are normally back from their rounds by 2.30 pm so I would be certain to have it by then. No sign of any driver today.
Avoid this company.”
“crap delivery company.
you cannot talk to them on the phone.
they dont reply to emails
they dont deliver on time. they attempted to deliver after 7pm a parcel that that ETA 1pm-4.30 pm. 3 days in a row.
avoid”
“Still having problems with XDP/World Stores after almost four weeks of waiting for an item to be collected for return.Numerous calls to World Stores who eventually advised me they would have a different courier company collect my package.Gave me a day and date for DX Couriers to collect item.Time not known.All day collection period.Waited as requested .No one attended.Contacted local DX Depot ,who were excellent.Reply 'No knowledge of request'.XDP then sent an e.mail providing three hour collection period.Waited.Did not attend.Contacted World Stores AGAIN who said someone !!!!! from company had cancelled DX and replaced courier with XDP.Staff contacted XDP and was informed driver had called.No one at home.It was a beautiful day yesterday and I sat outside of my home all day.'The invisible XDP driver????'World Stores state they will have DX collect parcel Friday.Another wasted day!!!!!!”
“Totally crap, left a bookcase in a neighbours hall , can you believe it, completely uncontactable. Their drivers know they cannot be contacted and just do what they want.”
“My bed should have arrived Tuesday. The slats were delivered and the driver told me that's all he had. After calling the Depo 4 times the lady checked out the back and said it was there. She told me it would be sent out 100% tomorrow (Thursday). Nothing was delivered on Thursday and when I called Friday morning they said it was still at the depo not even on a van. They said it would be delivered between 12-3. Still no delivery. Do not use them. It would be quicker to plant a tree in the garden, wait for it to grow, chop it down and make the bed yourself. I've been sleeping like a Shaolin monk the past week because of them. HORRENDOUS SERVICE.”
“Been waiting a month, 3rd time this parcel has been sent twice it was lost! Why the company I bought with continued to use same carrier I cant quite get my head round. Finally get an ETA and item out for delivery! Then it does not show. Cant contact anyone from XDP what a useless bunch of crap. No update on delivery today either, I suppose this one will be lost too. 5th of May I placed my bloody order... 4th of June today. Absolutely rubbish!”
“Ive just had a txt msg confirming estimated time of delivery for today & its from 11.55 - 2.55 they also left a tel no. For me to ring if this wasn't convenient so I tried to call it & the line went dead only then did I realise there's 12 digits so I dropped a digit at the end & tried again still line went dead. So I then went onto xpd website and tried thier tel no. On there it just wrang out! this is totally unprofessional.”
“Worst service ever! I had bought a bed from world stores, when they delivered it they were two hours late and brought me the wrong items (a double bed with a single mattress). Had arranged for them to pick up the items, however it has been three days since my scheduled 'pick up date' and I have yet to see them! I have called and emailed and have not been able to get in touch with anyone! I think this company and Worldstores are a scam! Will deliver you incorrect items, but will not pick them up so you can not receive a refund. Absolutely inexcusable and appalling”
“This has to be the worst delivery company in the world!!! No response to emails, no one ever answers the phone. The tracking system either doesn't get updated or my goods have just sat at their depot for over a week!!!! Not sure if my parcel will ever turn up. Angry doesn't even begin to cover it. I will never order anything again from anyone that uses this company to deliver their goods.”
“No delivery, absolutely no response to emails. Phone not answered. Tracking says parcel at delivery depot, it's been there one week, on a next day service.
Jim”
