“Worst company ever they give you a 3 hour time slot never show up and don't bother to call to let you know takes a lot of tries to speak to someone in costumer services and when that happens they don't know what is going on always give the same excuse drivers stuck in traffic be with you in 1 hour you wait all day for nothing”
“Took the day off work to receive a package and they didn't turn up or bother to call me to let me know they weren't coming. I have no idea where my goods are now”
“The absolute worst company I have ever come across. Don't buy from Joss and Main or should I say Wayfair as they use them! I have waited for a month for an item to be returned and they turned once and said there was no room in their van to take it. Despite repeated attempts at contacting them etc I have heard nothing!!! The item is blocking my hallway! Still no idea when they will show up.”
“Its the worst company and it should close and no company should use them as delivery company. If I know any company that is using them I wouldn't order. Please beware of this rubbish company. If I could give them negative ranking I would. I want this company to close as they are bringing shame on other good companies.”
“Phantom card drop even though you have waited all day twice only for it to show up on tracking that an attempt was made and a card left. Both of which are untrue. Customer service numbers that do not connect. If I know that a company uses xdp to deliver I will contact them to tell them why I would not be purchasing from them.”
“WHAT AN ABSOLUTELTY CRAP COMPANY!! AND THATS BEING TOO KIND WITH MY WORDS! THEY LIE, ARE RUDE WHEN ON THE PHONE AND DONT GIVE A MONKEYS ABOUT CUSTOMER CARE!! IGNORAMOUSES!! DO NOT USE THEM, IT WILL BE A NIGHTMARE!!!”
“This company is no doubt the worst delivery company in the world.
I would rather pay double to get it delivered by another company.
They do not have any customer care or consideration and are very rude. They have lied to us on many occasions about the whereabouts of our items and have failed to deliver any of our purchased items.
They should not be in buiseness
It's a shame that big organisations like Tesco trust and use this delivery company to deliver their goods and keep them afloat.”
“VERY POOR IS TOO KIND.
Disgraceful service. Barefaced liars. Will never use them again.
1 package out of 3 delivered, driver advised the other two boxes we still in the depot and would be delivered next day - they didn't arrive. Contacted company order placed with and after 3 days they managed to contact courier company who said all 3 boxes had been delivered. Courier company conducted internal search and said that records showed that all 3 boxes were loaded onto van and barcode scanning showed that they had been removed from van and were delivered. Luckily the company I ordered from agreed to dispatch replacements - the value of missing items was £100.00 (I insisted that they used an alternative courier company for this delivery).
Within 2 days (on a Sunday morning) 2 boxes left outside my house even although we were home. Then surprisingly another delivery arrived on Tuesday from Parcel Force. SO... the delivery on Sunday had been the boxes that XPD said had been delivered the week before!!!!
I will make sure in future that when placing orders on line the delivery isn't made through XDP.”
“One of the worst delivery companies I have ever come across. If the company you are buying from uses XDP, I would buy your goods from somewhere else. They misled us about the delivery process, were a complete nightmare to actually contact and the goods arrived in a very poor condition.”
“I will never use this company or anyone that uses this company again. I have had to let down my customer three days in a row now and will probably be charged by them for wasted time. They don't answerer calls or emails and not even the tracking on the website came up with anything.
STAY AWAY!”
“Probably the worst courier service I've ever dealt with, or to be more truthful never dealt with as they never answer the phone or seem to ring back. Have lost 1 of 2 parcels and nobody can tell where they are. Utter dog dirt, if you have the option to avoid, do at all cost, unless you don't mind chasing your order or waiting 4000 light years to receive the goods.”
“Meant to deliver 8 parcels but only delivered 1 outside the delivery time. The packaging ripped and torn - it's heavy cardboard so clear have been treated/handled badly.
- No response to emails
- Both phone lines don't allow you to wait for an operator - they tell you they're busy and disconnect you. Or they tell you they're shut (even within their office hours)
- They've taken down their Facebook and Twitter profiles - probably due to the high number of complaints”
“Very very poor service from this company every buisness should stay well clear of xdp they should not be trading and should just leave it down to the experts out there, i will go to every length to report them to trading standards.”
“They delivered a bed which consisted of 3 parcels the first 2 came off no bother, 7 to 10 mins later the other parcel was brought out of the van covered in foot prints and torn.the driver apologised and blamed the polish who load the vans....they then left..5 minutes later there was a knock on the my neighbour informed me there van hit my gate post , I checked my cctv and confirmed this had happened.after watching the footage the driver reversed into my post dislodging it from its foundations he gets out checks the damage and then drives out of the culdesac parks up and comes back to pick up his rear light lens..he then drove off without knocking. .I contacted the company and I was put through to someone called Martin ..not interested. .finally after at least 2 weeks I spoke with him again..again not interested. I showed him the footage he tells me he can't see the van hit the post tells me he hit the letter box attached to the wall. .another witness so the incident and a police officer has viewed the footage and clearly sees the post move..he informed me the driver committed a crime by leaving the scene of an accident. .I was advised to take them to court but its to much hassle when you're dealing with a lying transport manager...
I would strongly advise to stay well away. . If the tables were turned I'd hold my hands up”
“Order due to be delivered 19th June. Waited in all day. On Monday, contacted company with whom order placed who in turn contacted XDP. At the end of the day I was informed firstly that XDP had tried to deliver on Friday but there was no reply, then that there had "been an incident at the depot and all drivers had to return." Assured that XDP had my phone number and would definitely deliver on Tuesday. Waited in all day. At 4.30, still no delivery so again contacted company with whom order placed. They phoned back to say that XDP had just assured them that delivery would be between 5.06 and 7.06. I was not surprised when nothing arrived. On Wednesday, the company with whom the order was placed arranged for a replacement to be sent via a reliable courier and the order was received at 9.40 the next morning. They also recalled the original order from XDP. On Friday afternoon, XDP tried to deliver the original order and said that it was not their fault it had taken so long. The driver left, suitably chastised and with instructions as to where the original order should go. Unfortunately, it is the company with whom the order was originally placed that has been judged to be failing as they are judged by the overall performance. Companies beware - do not send goods with XDP. It is your reputation that is at stake.”
“Very slow have had two delivery date of this company,never turned up, phone numbers they give you go to mail box. Have had to get the company I bought items of to get involved would never want to use these ever again.”
“Ordered a bed from Worldstores Friday19th for delivery on Tue 23rd, on Wed XPD tracking showed it still at collection depot contacted worldstores got the reply XPD take 3 to 5 days to get a parcel to our local depot. This is the second late delivery from Worldstores.
Will NOT be buying from them again or any other company that uses XPD for delivery.”
“So angry that I can't even explain the farcical fortnight we have had with these imbeciles.
Just avoid. Avoid at all costs.
Bad treatment of shipments, dreadful customer services, late deliveries, no apologies.
Spend the money on a better courier.”
“Really bad communication, loads of 'track my parcel' flannel that means nothing. Nobody ever answers a phone, replies to emails or answer phone messages. 8 days to deliver a next day parcel which arrived too late for a family camping trip.....what the hell did I pay for. Absolute rubbish, would never ever recommend!”
