“Still waiting for a delivery promised 4 days ago. Should really have a negative score. I and my family will not be ordering anything from Wayfair again. Nobody has replied to me from either XDP or Wayfair. As delivery not yet arrived I am unable to answer 3 out of the 4 questions below. Survey could really do with a "Don't know nothing is happening" box to tick.”
“ZDBESY000531.
So I order a table from Wayfair on the 3rd Feb, I am told delivery on the 13th, okay I think. Then suddenly an e-mail delivery Friday 7th even better! Thursday 6th I get another e-mail: delivery between 13.56 and 15.56 not the best I had been planning to get away early but okay. 16.30 no table so I e-mail XDP, no reply! 17.09 I get the we have attempted delivery and my have left a card lie. Err no you didn't I was hear all the time. Complain to Wayfair, they are nice but ineffectual, I am told delivery Monday 10th between 8am and 8pm with a promise of 2 hour time slot texted to me in the morning. Afternoon comes no text no table! 8 o'clock comes still no table. Tuesday dawns e-mail from Wayfair still apologising, still ineffectual. I am at home reading this litany of dreadful reviews, at my computer when I get an e-mail from XDP saying a delivery had been attempted. I don't know where they went but it wasn't here. They had been told to call and provided with numbers, the phone has not rung. Never ever again. And I still don't have my table.”
“This lot are useless and you cannot contact them, online tracking is rubbish and only depot contact is a mobile number with a full mailbox that is switched off .
Retailers need to wise up and stop using this lot (Wayfair please note)”
“This company should be investigated
How is this company even trading. An absolute disgrace. I bought a bed from an Amazon store online4discounts (useless company and rude customer service (Sean). When my item didn’t arrive, online4discounts produced a “signed” delivery receipt from XDP. Impossible that this could have been signed because we were all still on holiday and not due back until the following morning! Our Flight tickets were sent to online4discounts proving this and they STILL insisted it was delivered! I called the courier company twice and was on hold for 40mins then 30mins. Their answering service even says that if you’re calling about missing parcels, you will have to call the company from which the item was purchased. So their missing item rates are so high that they feel this needs to be in a recorded answer service! After many weeks of getting nowhere and about to arrange a small claims for my missing item and loss of earnings as I had 2 unpaid days from work, Amazon A to Z arranged a refund. This XDP is disgraceful as are online4discounts for even using them. Readers will see that this is quite common practice for both these companies.. just scroll through the reviews. I wish I had seen them before!”
“Would give this courier a zero but not possible and a wide berth. They are absolute rubbish. Cost me a day’s annual leave and didn’t even bother to turn up. Added to that they then send me an email to say they attempted delivery!!! I didn’t have a choice as it was a Wayfair delivery.”
“Avoid like the plague! Absolutely shocking service. I would give zero stars if there was an option to do so.
Received a text 4 days early to advise delivery of parcel with a 2 hour time slot, surprise surprise no show! App is useless and they won’t speak to you over the phone. Called wayfair and they are investigating and advised I will hear back in a few days! I think I’ll avoid wayfair from now on if they are using unreliable delivery companies!”
“So I order from Wayfair a lot and have not had any problems. This was a sofa for our work office, so delivery between 4-6pm sounds good right! no not when you have waited for another 2 hours after work and still no sign. You can't call as they are closed but lying on google that they are 24hrs a day.
Joke and its still out for delivery even tho I was told by Wayfair at 7.30pm they stop delivering at 8pm!!!! so angry!”
“Useless. Given a non existent timeslot. App is useless....driver went in totally wrong direction. 4 hours after was meant to recieve delivery I get a notification that it's been left in a safe place....I dont know where that safe place is as the photo taken is of complete darkness and there is no package by my house. This is a large item (bed frame). Impossible to contact the courier company to advise them as the depot now shut. Ridiculous. Avoid like coronaovirus.”
“Unfortunately had to give 1 star as zero is not an option, all I will say is do not use this company or any company who uses their "services"
Rude, aggressive, unhelpful driver plus package and items damaged.”
“Absolutely dreadful delivery company.
Ordered a home gym which was supposed to be delivered early January.
After a lot of communication with the company I made the purchase with they sent out another gym with another courier which I received within 2 days. About a week after my gym arrived XDP sent a text requesting that I am available to take delivery of the original order that they were supposed to have delivered within 2 days of collecting. This was about 3 weeks over the allocated delivery time.
Avoid XDP if you want delivery of an order.”
“Worse delivery experience I ever had.
I got my bed frame delivered by XDP from Wayfair and it was estimated for Monday.
On Friday: I receive a text at 9am saying my delivery was on his way expected to arrive 11am-1pm, but I work so try to contact them. The delivery got carded but there was no card when I got home. No way to get them on the phone so use their shitty app and after hours struggling to login and enter that reference. Yes because their application doesn't accept copy/past which you would think is the most important feature in an application where most people will copy/past a reference. Anyway I managed to reschedule delivery for Monday like it was suppose to arrive, reschedule got accepted on the app.
On Monday: I took a day off as delivery was expected on that day. No notification, no email, so try to contact them again, impossible to get someone on the phone. So give u and contact Wayfair instead. Wayfair manage to get them and apperently they didn't know where was my bed frame. Awesome I just wasted a whole day off work for nothing. Wayfair told me they'll contact me tomorrow to update me and arrange a redelivery. But wait for the best...
Tuesday: I didn't ask for redelivery, they didn't contact me but I receive a notification at 9am for a delivery at 11am AGAIN. I was at work so talk to my manager and managed to get some time off to rush home and be there for the delivery.
The guy call me to ceck if I'm home and litteraly complain that I wasn't there on Friday and that it was the 2nd time he had to come when I never asked for a delivery on Friday. When he arrives he leaves the bed frame downstair (I live on the second floor) and tells me here is your bed, bye. I had to ask him to help me to carry it upstair (when any other company would do it on their own without even asking. On the way the guy made a comment saying that it wasn't heavy to make me feel bad for asking for his help. It's a 32Kg bed frame I'm don't think it's too much asking to get help, especially when it's his job.
To summary, I wasted a day off work, do my best to be their when they decide to deliver, the driver was rude, no way to contact them, and I still didn't get appologies from XDP for failing to deliver on the day. It's personnaly my worse experience and I'll definately avoid them next time.”
“Personally I do not think this company worth 1 star!!
Useless delivery service, that still have NOT delivered my parcel.
They gave me one slot where I had to take the afternoon off work, then another when I stayed in all afternoon when I was due to go out so changed my plans for the order. No update, no contact. No chair.
Tried ringing ZPD and was on the line over 20 minutes before giving up. Wondering if anyone gets through. Useless tracking system as good as a chocolate tea pot.
Wayfair need to stop using this pathetic excuse for a delivery company. It’s put me off ordering from them again and this is my first order.”
“Received an email saying the delivery slot would be between 2pm and 4pm Friday. Stayed in all day , then received another email at 6pm saying the driver had attempted delivery. Now since I was in and my CCTV shows no one entering my drive after the postman at 10.30 , I can only assume ' attempted delivery ' meant he put the parcel on the van and just ran out of time before he could deliver. Fair enough I know traffic in town is a nightmare and your drivers have a life outside work. So just say that and say delivery will be first thing tomorrow etc. Not try and pass it off in semantics and expect me to phone you. But judging by your customer satisfaction results at 9% which is some going to be well below both Herpes and Yokel , you're just another fly by night courier bullying your 0 hr contract sub contractors and hiding behind a non answered customer service phone line and flashy website.”
“Delivery dumped by front door in clear view of road and passers by.
No ring of door bell, no card through door.
A large parcel worth over £200.
Slack practice which if the parcel had been stolen would have caused a real headache, because I needed it and you would have had to pay for it,”
“Useless. Still out for delivery 3 days later - only had 4 drops to do less than 5 miles from my house.... poor love must have got incredibly lost!!!!!!!!!!!!!!!
No update, Wayfair also being useless.
Classic promises being made that can realistically be kept. JUST BE HONEST WITH YOUR CUSTOMERS!!!!!!
AVOID, AVOID, AVOID.”
“Useless. Ordered from Fitness Superstore, received a bed instead. Missed their original delivery slot, not notified of new slot, items left out and delivered a parcel from a completely different company for a completely different company. Tried to have the item picked up, contacting MD of XDP, and customer service at Fitness Superstore. Many promises of returning calls and no action. Now faced with disposing of a large item from my garage.”
“If I could give zero stars I would, just like XDP give zero f**ks about their customers!
Was meant to have my door delivered last week. They allegedly tried twice although I never received a text with a time slot as they claimed to have given me.
Delivery meant for today, this time I received my time slot, which ended 8 hours ago and still no delivery.
Beggars belief reputable companies like Wayfair use this shambles of a company for non deliveries and even more shocking XDP are still in business. AVOID AVOID AVOID!!! 🤬”
“If I could give zero stars I would, just like XDP give zero f**ks about their customers!
Was meant to have my door delivered last week. They allegedly tried twice although I never received a text with a time slot as they claimed to have given me.
Delivery meant for today, this time I received my time slot, which ended 8 hours ago and still no delivery.
Beggars belief reputable companies like Wayfair use this shambles of a company for non deliveries and even more shocking XDP are still in business. AVOID ABOUD AVOID!!! 🤬”
