“I’m currently 16 days into a potential delivery from XDP, they’ve already claimed to have attempted delivery with the evidence being a close u photo of my address and hand written across it NOT HERE, I spoke to Aldi customer services who contacted XDP and told me they now need 2 people to deliver the parcel as it’s a heavy item and to allow more time for delivery. If they had said a team of garden snails are transporting the item direct from China I could have lived with that.”
“Criminals
they have said that they made my delivery today. THEY HAVE NOT. the pictures are just a red background & a label with no signature. has the driver stolen my 5 parcels. impossible to contact XDP. i think this is a criminal offence & will be reporting them to the police.”
“Absolute shambles, disgusting company, disgusting service.
Worn out by the whole sorry event.
I'm disgusted that Aldi have 460 of my money and are using this shoddy company for delivery service.
The other reviews speak volumes, wish I had known that Aldi use this company, would never have bothered ordering furniture. AVOID!!!”
“The worst company I've ever dealt with, even the local Chinese who barely speaks English is more competent and gets there delivery right 9/10.
I'm still waiting for my parcel 4 days in, they've said they have tried to deliver a few times, however i've been in the house. I've also asked them to ring me after the first time, they've never rang, the company is dodgy to say the least.”
“They delivered the wrong bed parts !
They have mixed up another person order as we received there’s partly.
Also two days late
Oh and they didn’t delivery my mattress as good measures 😣
Oh and a cost from
A premium number to call them!!”
“ZDBMGN001037
Booked in for 13th Feb. Faked delivery notice on 16th Feb (causing mad stress of looking for item all over development because they'd said it had been delivered). Magically arrived back at depot a few days later. Repeatedly ignore emails asking for updates. Still no delivery nor response on 23rd Feb. Absolutely useless.”
“Had to put 1 start because 0 stars is not an option. Received call & email and tracking detail that the item would be delivered on the morning of 22nd. Nothing arrived. No updates. Then on 23rd, I get a "No Reply" email that they can't deliver today and I have to rearrange the delivery that they originally arranged but failed. Can't do it. Web site has no links. Phone is a premium line and I get put on hold. Thats not a service its a hinderance.”
“What a joke this company is.
1st deliver attempted which I got an text saying they will deliver between 9.30 am and 11.30 am ( got the text at 4.16pm )
2 no attempted was 16 days later. I got the text at 5.15pm to say item will be with me between 4.20pm and 6.20pm lucky I was at the house from 4pm. I waited till 8.20pm with nowhere to sit as it’s an empty house being done up. Wayfair not interested they just say item is with delivery company and they will e mail them.
No way to contact them by e mail or
Phone. Live chat doesn’t work can’t track delivery driver on their app all you can see is where the item is being delivered to ( it’s my house so I know where it’s going )
The company is an absolute joke and I will never buy anything from anybody who uses them again”
“Absolutely the worst parcel delivery service l have encountered.
You will see from other reviews, unable to contact through email, live talk etc.
Had 5 different notifications of delivery, (which we waited in for), we recieved our parcel on the 5th. notification day, (oh & not consequent days), only because we are retired were we in.
Good luck all.”
“Been waiting on an item since 8th Feb. Had emails from company on the 8,9 & 10th Feb to say my item be delivered on one of these days….no delivery, no card. Contacted the seller on the 12,14th Feb, who tells me the company have had issues and were unable to deliver (no reasons given) but that my item be with me today the 15th Feb, been on delivery company web site and it’s telling me no delivery slots/dates available. Contacted seller again and they reply by saying delivery of items is nothing to do with them!!”
“Just had my first experience with this courier …. IT WILL BE MY LAST! Should have delivered 3 days ago, heard nothing from them until I complained to my seller this morning. Now they send me an email… the usual. UNFORSEEN CIRCUMSTANCES! I am now in limbo! No idea when they intend to deliver! AVOID LIKE THE PLAGUE!”
“Slow, almost no updates & just generally useless, I notice all favourable reviews make reference to the driver's name and depot number, I have no knowledge of these details in my experience, maybe I'm just suspicious! And I thought Yodel was bad!!”
“Ordered through wayfair, item arrived on time and not damaged.I was terrified that it would not get delivered by the reviews on this site. I asked the driver why the bad reviews and he said, it’s been crazy busy and they have major staff issues since the pandemic and now there are only 2 couriers that can deliver this type of large freight all the others have gone bust in the UK! , hence why the company’s are using XDP.”
“Ordered a bed with Happy Beds and they used this courier which I had never heard of before seeing as I just moved to the area. They set a delivery time to my new flat between 6:30 and 8:30, and my elderly mother and I waited in for just under four hours only to never see hide nor hair of my new bed! Then I head off to work the next morning while she very kindly waited in, only to tell me that she had to drag the heavy parcel in bit by bit herself and that it was soaking wet, which means they have to have left it the night before when it was pouring down!
My mother is fit and healthy for her age, but imagine if she wasn't and had injured herself! Plus they forged my signature by just writing my name, which is NOT how I sign things. They also damaged my mattress as well as forgetting parts and had to send it back! Absolute rip-off artists and a series of clowns that would make Ringling Brothers jealous. Avoid like the plague!”
“Got a mail to expect a delivery yesterday btw 4:29pm to 6:29pm waited to no avail only for them to send a mail saying they dropped a card since I was not available. All lies. I was home waiting patiently to receive my item.Don’t know why Wayfair still use them for large item delivery. Still waiting for my item to be delivered. This is an integrity issue that has to be checked with the drivers.”
“THE MOST APPALLING COMPANY. Over the past thirteen days XDP have given me eight separate two-hour time slots (some at very short notice) for the collection of a parcel and on each occasion XDP have failed to arrive. They have never given any explanation for this. The inconvenience this has caused has been immeasurable, and also extremely frustrating. I still have no idea as to when my parcel will be collected; I have no way of contacting XDP and I wonder just how long it will take to resolve this matter.”
“I switch from sinister diesel because they are garbage and xdp had great customer service. I needed a fuel bowl delete kit and aftermarket fuel pump. I told them I had sinister diesel fuel return kit and what I would need they said between the air dog 5g and xdp fuel bowl delete kit it would have everything i need included. However it does not include a return line from regulator to factory return. They said I would need to buy their kit? Seriously?! They said because it sinister diesel and they use aeromotive and I explained sinister also uses aeromotive just rebranded. They refuse to sell me just their line. So I asked for refund because fuel lab has a full kit from pump to delete that has everything. They told me if return gets damaged during shipping I will not get a full refund. That's their responsibility to put insurance on it. I told them everything I had and what I needed to do and they said everything was included. If they said they could not sell me a return line and that none was included I would never have even ordered it. Simple fix would be to sell me a return line. Or send me a shipping labeled that is insured. It's not my fault. Huge waste of time. Need to find a good diesel aftermarket manufacturer because xdp and sinister diesel has poor design and flaws. Finally they just want to upsell you more parts when all you need is just one part. Delete kit doesn't even have a mounting point they just want you to zip tie stuff. Great design! Go with fuel labs. Anyone else issue your credit card company has warranty they will refund you and take the payment back from the company. Don't fight with xdp call your credit card company and explain the situation.”
