“The worst delivery company I ever had in my life
Ordered a bed frame with Amazon. Delivery performed by xdp and split in 2. Second part of the parcel was delayed for no reason for a week without any notification about the current status. When contacted was advised that this part returned to the seller for substitution. Had to call them multiple times, customer support cares more about excuses rather than about sorting the problem. The seller provided the sub in a week. As I already had part one decided to wait until it arrives.
The following 2 weeks was a nightmare. Rude and unprofessional customer support arranged the delivery and never come 5 times! Finally, the parcel was left outside the house without any notification on the delivery. The box was found accidentally outside the building at 9 pm 3.5 weeks after initial order. Haven't check if the details are damaged but will definitely do as much as I can to let all their potential customers about how bad are they.”
“XDP provided the worst delivery service I recall ever receiving when delivering a parcel from Nottingham to Sheffield. They sent text messages advising that delivery would be within a two hour period later that day on 18 October 2018. No one showed up. The next day they repeated the same thing. No one answers their telephones, they do not return calls and they do not let you know what is happening. Then two days past over the weekend, when XDP apparently does not operate (although no less happened then on the Thursday and Friday so who would could be sure?) and then Monday they responded to an email I’d sent enquiring where my parcel was with a message saying it would be there in a third two hour period which was 21 minutes away. I had to quickly arrange a friend to visit to accept the delivery which, amazingly, did occur. Unfortunately the box was badly damaged and its contents had been destroyed. Yet the XDP deliverymen assured my friend that it was just box damage and the contents were OK and pressured him to sign acceptance for it.”
“Delivery No Show!!! SMS to say coming today between 1.30-3.30pm, their tracking details say today. No email/sms update or explanation. Whole day wasted, no idea when item will arrive.
First ever order via Weyfair, reading these reviews won’t be using Weyfair again. Shocking delivery service.
Weyfair Customer Service are getting an earful tomorrow.”
“Near 2 weeks still not got item won’t answer phones and when they do they don’t seem to no what they are doing thinking of arranging for a decent delivery company to pick my item up from them and that way I will get my item as xdp are hopeless”
“I made an next day order, XDP texted to inform me it would be between 11 - 1 and it did not arrive at all..... On text, call or email to apologise or explain.
I do not recommend this company”
“They have not kept me up to date, not answering my calls and emailing from pillar to post, saying they are not my depot when the silly tracker says it is. I’ve waited and tried to contact now for 9 hours.”
“Absolutely shocking if you are a business looking for a company to manage your deliveries then just don't - you will lose business hand over fist.
I have two identically hideous customer experiences from this shambolic outfit which will lead me to stop ordering items from companies who use them.
Horrendous customer service - it's a shame that I had to score them a 1 unfortunately this site doesn't offer a minus score.”
“My first experience with this company this morning. Received an email at 07:26 to inform me that their driver 'had attempted to deliver a parcel'. Well I was in and nobody called, so it must have been a pretty halfhearted 'attempt. The email advised that I phone them to arrange another visit. Unsurprisingly, the single number was constantly engaged, or nobody picked up. In this day and age, it seems almost unimaginable that a courier company would not have an automated online system to re-book deliveries with. I don't know what the parcel is, but I doubt that I'll ever get to see it.”
“Absolutely shocking..... order placed with ALDI, and confirmed delivery date email received. However on day delivery due-no item received. Rang XDP who stated it was ALDIs fault as they did not confirm that it was a two person job. Blamed AlDI for mistakes. Offered delivery date of a week later than what ALDI had previously confirmed.
Staff had appaling attitude on phone... shout out to Amelia!!! She should not be in a customer service roll EVER!!! Awful... Xtremely Dire People and joke of a company.”
“Item tracking clearly showed it was delivered 9.34am on Thursday, no card left to say where, as I wasn’t in. . I have called on every neighbour in the area searching for the parcel. When I rang the company using the courier, they have confirmed the item was never delivered and is out for redelivery next week. Wasted my morning trying to find a parcel that had never arrived. Why use such a dreadful courier?? I will be feeding back to the company I ordered from.”
“this company is shocking beyond believe :( overnight delivery collected from supplier on the 28th September. 1st delivery advised for the 2nd October between 7am and 7pm . NO SHOW, tried all morning on the 2nd to call them no answer till after lunch, only to be told delivery can not be made. The new delivery arranged for the 5th October between 2.45 and 4.45 again time of work to ensure someone is at home.... and NO SHOW... tried to call every number available no answers anywhere from anybody...now reporting them to trading standards.”
“My delivery slot was for today text me in the morning to say it would arrive 12.25 to 3.25 no contact by driver to say why it had not been delivered emailed awaiting reply”
“Worst company I have ever had dealing with would give no stars if I could, held my parcel for 3 weeks, and 8 phone calls promising next day delivery which never happened atall, customer service is shocking promised a call back every time for an update even from the regional manager and had nothing even lied to me on the phone saying they tried to leave it in my porch but it wouldn’t fit (someone was home), had fragile written all over the box and it was pretty batterd and when opened all the polystyrene was broken probably due to them having it at the depo for 3 weeks . would defiantly make sure to never use this company again. Do not understand how this company is still running it needs shutting down.”
“Gave a weeks notice so booked day off. Checked tracker and it showed delivery slot. No show...contact and told forgot it so you need to take time off next week if you want it.
WHY do Wayfere use them???
It must be damaging there customer base.
STAY CLEAR OF XDP”
“Very poor, item was clearly damaged in transit, was left outside my front door as can only assume driver wanted to avoid me as must have know I wouldn't accept with the amount of damage. Emailed xdp and retailer. xdp were so rude and unconcerned. told me I had no proof it was caused by them and it might have left retailer like that. I offered to forward emails to retailer and see what they said and xdp back tracked and said they were not placing blame with the retailer. So if not the retailer and not them I asked if they were now blaming me for the damage lols would not order from another company using xdp they are untrained and rude and couriers couldn't care less”
“First you loose the item then when you find it and deliver it the box was wet through when I refused to sign for the horrible man said he would sign for it himself and he left it at my gate.”
“Avoid this company, poor customer service and all round poor service. Customer service are very unhelpful and try to push the problem onto someone else. They give a time window which they don't keep to and you only find out the delivery slot on the morning of the delivery so not good if you work. I have no idea if I'll ever see my goods, I've been waiting nearly two weeks and if I do receive it, it will probably be damaged as it's been on and off vans numerous times”
“Waited for my delivery with a ETA of 15.05 to 17.04, no show, no delivery. Emailed the company with no reply, reading the other negative reviews is a real concern that a company can be this bad. Tracking very detailed up to the point of proposed delivery slot, as a no show the information hasn’t been updated at all.
How can a company be this bad and still be trading, definitely requires a review of its processes and route cause analysts to improve.”
