“Absolutely shocking service. Awaiting Saturday delivery and no show, 2 out of 4 items delivery Monday and the other 2 items are no where on the system for the customer service clerk to advise me on. Ridiculous service as all items collected from retailer together and now split/lost in transit! Again another couple of days delay!! Been ringing their contact number for 4 hours made 32 calls had to go through finance options just to be told that nothing can be done and that’s the best they can do.
Customer services and courier service seem to be non-existence.”
“Had a delivery of 3 boxes for a flat pack bed due on a Thursday, for some reason they only delivered 2 boxes and had to wait till the following Monday for the last box. To top it off I asked to be contacted 10min before the delivery is due so I can get home from work to collect the last box and I get a call saying they are at my front door!
I will be sending a letter to the furniture manufacturer, they are being let down by a shoddy delivery service and if they insist on using this company I will have to reconsider buying any further furniture from them.”
“Paid a significant amount of postage for a Saturday delivery and it never showed up. Have now discovered (Monday) that it is still in their Southern depot and apparently won't be with me until Tuesday! Why is this company still in business, and who is giving them the custom?”
“Delivery scheduled from Aldi on Thursday, took day off work and nothing arrived. Tracking showed hadn't moved from depot. Contacted Aldi who emailed them. Text and email then received to state Friday delivery and out for delivery. Again waited in all day, nothing arrived, then at 18:30 tracking should FAILED. C'mon Aldi, you need to change your courier, just look at the reviews here. Shockingly bad customer service.”
“was in at time stipulated on card put through letterbox -
but hey , no worries il just phone to arrange redelivery !
couldn't email as address had been left off of card
after trying 2 different phone numbers for them and leaving my details and barely readable consigngment number twice - still no return call
talking about card again - its a waste of time
* no email address on it left blank
* can hardly read consignment number
* if I filled card in about where to leave it etc - wot do I do with card ?
* tried tracking my delivery but their system couldn't find it”
“I AM SAT HERE WAITING AFTER I WENT ON THE TRACKING SYSTEM SHOULD HAVE BEEN HERE ON WEDNESDAY 4TH ..A TOILET !!! THE PLUMBER HAS BEEN IN AS IM HAVING MY BATHROOM TOTALLY REFURBISHED AND HAS RIPPED EVERYTHING OUT AS EVERYTHING ELSE HAS ARRIVED {NOT BY XDP} IT SAYS IT WOULD BE HERE NO LATER THAN 2.49 ??? EVEN THOUGH IT SHOULD HAVE BEEN HERE WEDNESDAY,,, I HAVE CALLED AND CALLED ..NO ANSWER I HAVE LEFT 3 MESSAGES ...NO REPLY ??? I WOULDNT EVEN GIVE THEM 1 STAR AS I DONT RATE THEM AT ALL !!!! BLOODY FUMING ..RUBBISH SERVICE”
“Absolutely outrageous!!
They supposed to deliver my bed and mattress however they showed up on a day I didn't expect them, therefore, I wasn't at home. Then they returned back on a random day with my mattress only. It was only luck that someone happened to be at home.
I still don't have my bed frame!!!!
They didn't text me, they didn't call me. It is impossible to reach them by phone. If you call them they keep you waiting for minutes then tell you that they can't take you call also they charge you more then £1 / minute just to keep you waiting on the phone.”
“I ordered a large amount of items from a seller, it was supposed to be delivered by XDP the next day, however the seller didn't post it in time, therefore there was a delay in delivery especially before Easter. The seller didn't bother replying but XDP was extremely helpful and customer services assisted me and got my delivery happily just in time. Would recommend them anytime. Thanks again, from a happy customer.”
“Received email to say driver had tried to deliver item at 6.22am on a bank holiday. No card left through door. Don't believe driver came anywhere near our house as 2 dogs didn't even wake up, let alone bark. No prior notification of delivery date or time. Email doesn't give contact details to rearrange delivery. Managed to find head office on Google but they said they would phone back with details, but still waiting.”
“Delivery was late. 90 minutes notice of delivery. Email not answered. Didn't call because their contact number is premium rate. Received a wave of spam after emailing them. Left item out in rain instead of putting it in the boiler room just a few steps from the parking space. It was probably only delivered 2 days late rather than later because I complained and asked the Ebay seller for a refund. How are these cowboys still in business? Avoid like the plague.”
“Order despatched on the 20th supposedly delivered on the 21st March 2018. Have been waiting in for this package all week and no delivery driver has been near my house! Rang up the depot and the lady said she could not make out what the driver had written so she would contact the depot and get straight back to me. Still waiting..... 1 hr, 2hrs, 3hrs, still waiting. Don't believe she will ever phone back. Next excuse will be that she called me back but got no answer. WRONG! I have call minding and call waiting plus an answerphone and I can look back over the last two weeks telephone calls received!
No signature, no delivery slip through door. Don't even think the driver came into the town. Parcel gone, lost, whatever. New one being sent by a different carrier.
Avoid these people completely!!!”
“this company is rubbish have waited in all day for delivery no communication from them have just rang the range up who i ordered with to be told i will not be getting my goods to day and that xdp would be getting in contact with me they don't deliver over the week end so don't know when i will be getting my goods what a way to run a company”
“Rude delivery man. Put phone down on me. Didn't try very hard to find house. Can't contact them by phone either locally or at head office. Shambolic.”
“waited in for delivery, allocated time was 2 hour slot. But, waited all day and was emailed that I was out and delivery would have to be rebooked and a contact phone number which was a tesco mobile answer service....no one returned my call.
Anyway I was in and they lied. next day contacted the product supplier and sent them the email...they investigated and were told that the van broke down...we concluded that was a lie... the supplier contacted xdp to find out when delivery would be....2 hour time slot and they were 1/2 hour late...the conclusion is if you got nothing better to do than stay at home and get frustrated and lied to then buy something online and make sure xdp are the courier....oh! you will not get an apology from the supplier or xdp..even though it cost time and money chasing the b......s”
“O had ordered a major piece of flat pack furniture from my supplier who arranged ro overnight delivery. This consignment consisted of four large boxes of flat pack equipment. On Thursday at 1pm I received thee large boxes. Where is the 4th box? My supplier placed all four boxes on the collection van. He rang. I rang and we were both assured that it would be with me on the next day. This is now the next day and after calling them now, I am told that the box is still in Batley and that someone didn't put al four boxes on the van. Why didn't they do this on Friday then for delivery today? No answer can be given as they don't have the data 'on screen' to explain why. I am now told that this may not be delivered till Monday.
Utterly inconceivable that this can happen. How can four large and prominent boxes be split and then, if it is 'human error' that they cannot get the fourth box on the van he next day? No answer gain. All I get is that I is still in Batley.
AVOID THIS COMPANY LIKE THE PLAGUE”
“I emailed XDP on Wednesday 14th March to tell them not to deliver our items before Friday 16th (a procedure advised by Wayfair.co.uk with whom I'd placed the order), as we would be out all-day Thursday. Received an email from XDP at 8.00am Thursday, advising that the delivery would be that day. I instantly replied, confirming we would be out all day, so not to deliver before Friday as requested. Returned home Thursday 6.30pm to find our items on the front lawn. As it was a build-yourself shed we couldn't leave them there in case of theft, so had to carry the heavy parts into the house. Why the heck do Wayfair use this company, when they have the worst reviews I've ever seen?”
“Just utterly abysmal.
First day when delivery was due I receive a call some hours after the delivery estimate to say they don't even have a full address or contact number. Er .. okay, gave them that.
Second day the delivery window goes by, nothing and later in the afternoon they say they've left a card as no-one was in. I've been in all day, and I've people working outside with the front door open and haven't seen anyone either. There is no card.
Called the supplier who agreed that xdp were useless, they said they'll send them a note to ensure the delivery address is correct.
Third day, delivery estimate comes and goes, 5 hours later I receive an email to say I've been carded again. I've been in all day.. again, and there's people out front and they've not seen any delivery driver.
So just avoid, it's not worth the time, money or patience dealing with a delivery company that can't actually deliver. Makes Hermes look competent.”
“my item never arrived when stated on the tracking, so I rang up to be told the item could not get through my gate, so I said I have had one before and not had any trouble, then the girl on the phone said she would ring the depot and they said it was not even on the van in the first place. not very good I said but it was promised the next day {maybe} do these people expect customers to stay in all the time.”
