“Waited in for 3 days now for a parcel to turn up. Advised date of delivery on Tuesday and just didnt bother to turn up with no notification! Checked the tracking which said they were coming Thursday...waited in for them and recieved a notification to say they attempted delivery. THEY DID NOT i was in the house and my dogs did not move an inch all night. I checked tracking again and they said they were re delivering Friday...again waited in and they have not shown. Absolutely shocking service!!!!
They do not answer the phone and no option to leave a message!”
“DO NOT USE THIS COMPANY Shockingly bad. Next day delivery... still waiting over a week and no delivery. They give time slots and don't turn up. Then lie saying attempted delivery on tracking log even though they did not.”
“App will not accept our email address. They also have a 0843 expensive tel number.
Have informed supplier supplying goods that they should be using a more professional company.”
“Still waiting for my goods , even though they have had them at depot for 2 days ... VonHaus is the company i bought items from .. I won't be purchasing anything from that Company again . because of the poor and dreadful courier service”
“Absolutely terrible service! Delivered a heavey cancelled and refunded item, dump it in someone else's garden, exposed to the elements and soaking wet! Spent 30mins on the phone, 'held' 1st in the queue and still not responding! Never never use this company!”
“This is the third delivery from Wayfair using these useless couriers that text you a two hour slot on the delivery day then dont turn up for days. The number they give you to call no one answers.”
“Ordered a tv unit from wayfair was meant to arrive yesterday has been sitting in xpd depot now for over 24 hours couldn't contact the company and emails I send are just ignored so had to contact wayfair this morning to which they are now trying to chase xpd to see why my parcel still hasn't left the depot !!!absolute scam and joke of a company xpd are. Unfortunately now means I also wont but anything else from wayfair in the future until they change there delivery company. Team at wayfair very helpful just unfortunate that xpd arent the same!!!!”
“If you think the bad reviews are overstating just how useless this company is, then think again!
They managed to lose the first parcel and then the replacement sent on a next day am delivery still hasn't arrived two days later. The tracking system is worthless and you cannot talk to anyone on the phone. Use anyone else ( a pony and trap would be faster) Please avoid!”
“As with all the other reviews i was sent an SMS message to expect delivery between 1547 and 1747 surprise surprise nothing arrived. it may not be so bad if it was just a bed that was waiting for (no disrespect for people that were waiting for Wayfare products) however this was 1000 shot gun cartridges! I don’t blame the supplier and have contacted them however have made them aware of this review site and how bad their service appears to be. unfortunately to keep costs down this seems to be a common trend with using unprofessional cheap couriers. let’s hope they find my shotgun shells and deliver them I would hate to think of these floating around the countryside in the back of someone’s white van.”
“AVOID THIS COMPANY. They will lie to you on the phone on the rare occasion that you can get through on their premium number. Lost 3 days of work. Honestly believe they are a scam company. Do not use them. Would give zero star rating if possible”
“Had two parcels delivered by XDP. The first consisted of 3 separate boxes. I received confirmation of delivery date, but decided to rearrange for the next day since I wouldn't be home. Got an email telling me it was rearranged as requested. Next day comes - no delivery. Check tracking: it's sitting in the depot. Forget calling XDP! I sat in a queue for 30 mins only to be cut off. I emailed the depot and was told quite simply the consignment had been returned to sender... no explanation as to why. When I asked why, when it was arranged for delivery I was told it was damaged. This is the same consignment they had loaded on the van to deliver the day previous. Common sense would say they must have damaged unloading it. I asked why I hadn't been informed of this only to receive a potted life story! The next parcel I never even received any notification of expected time of delivery. Both items came from Wayfair - so if you buy from Wayfair, expect XDP to be your courier, and expect issues with an unconcerned delivery company! Good luck - you'll need it!”
“I have had 3 delivery dates for a bed ordered from wayfair 2 were for delivery one was for a replacement for a bed we have not even received yet bearing In mind I am in full time work and booking annual leave for nothing no information to say delivery not arriving just sitting waiting and as for the tracking what tracking yes they may be a big company but they have no customer service and just waste peoples time and money trying to contact them is just a joke and the companies using them should think about taking their business elsewhere as I will definitely not order from a company such as wayfair again if using the same delivery company i was shocked as when my order came ie the mattress I asked where is the bed dunno the driver said check with the company and believe me I would if I could get hold of them I have already wasted time and money phoning as its costing money as u are waiting come on pull your socks up and deliver peoples goods and companies using them believe me your sales will drop if people realise how you put your orders out to such a bad managed company shame on you all”
“This is the second time I have had 2hours slot and they never deliver that day the first order was dumped in the front garden the other one has still not been delivered this delivery service is a complete disgrace do AVOID THIS COMPANY”
“Terrible service.
Received tracking details yesterday morning saying the the parcel would arrive last night between 7.05 and 9.05pm. 24 hours later I have received nothing: no delivery, no notification it would not come, no apology, no new date, no response to emails.
Avoid at all costs.”
“Was told I would receive the delivery 2 days ago between 6:22pm and 8:22pm (I was given no choice in this). It did not arrive. I then contacted them via email (on a Friday - the only part of the service that actually worked although they were very inflexible) who told me the driver had broken down the day before and that the only time they could deliver would be that day in the same time window. It is now Saturday and I have no parcel and cannot get hold of anyone at XPD. The live chat does not work nor does their email address (it keeps bouncing back) and nobody answers the phone. The tracking service is from the dark ages as is the website. Avoid at all costs!!”
“Waited in all day. Tracker said being delivered. Total lies. Phoned XPD to have automated recording saying they would not respond on tracking questions. Unbelievably bad customer service, how are they still in business?”
“What a shocking service. Sat in an empty property for 3 hours failed to turn up. Cannot contact customer service as none available. Never again . Disgusting”
“Given timescale arrived 2 hours early ,since the propertys empty missed delivery. Rearranged next day waited 3 hours within time given failed to show. Shocking company . No updates or notifications . Utter disgrace”
