“Had a delivery slot for Monday 9th December. It is now wednesday 11th yet another SMS to say delivery due and nothing, have tried to contact them nothing. Would not buy anything that is being delivered by this company.”
“Absolute disgrace of a company. Three parcels to be delivered by XDP one 4 days late one 5 days late and one missing completely. The grief this given me is Unbelievable. They need to stop trading as they are destroying companies and people. They don't even give a dam. Avoid”
“Terrible courier company, avoid if you can. I waited in 3 days they said they were delivering but didn’t turn up either day. They fake it though and say they have and leave calling cards, which doesn’t happen. Its been returned to and I’ve received a refund from the retailer but had an e-mail at 6am this morning saying they tried to deliver and left a calling card. Total joke. Won’t order again from a company using this courier.”
“Absolutely shocking company!!
Tracking ststem does not work!
Live chat 😂😂 non existent
Customer service 😂😂 there isn’t in
I would advise anyone not to use this company they are a joke.
Called supplier who called them and guaranteed it would be delivered that day but wait for it - drumroll and surprise it didn’t
I am now sending goods back to company when they do arrive as if they want to use a company like that then they clearly don’t care about the customer
Cannot day enough negative things about this lot and I’m gutted I don’t have a zero star rating for them
DO NOT USE”
“This delivery company have repeatedly missed my delivery date. They do not call, message or communicate with you to let you know either. Their online tracker is appalling and they do not answer calls. Expect big delays, damaged packages and little customer care with this company. They are full of excuses but making money so don't mind terrible service.”
“Item was not delivered on the correct day witch i had to book off work. delivery day was changed and i was not told. when trying to contact XDP for an ETA they were near impossible to get hold of. tried to call head office an was left on hold for 35 minuets.
would not recommend.”
“Appalling company, parcel not delivered and their website does not allow contact. Telephone not answered, left hanging on for far too long or the answer phone tells you to respond by email or use live chat.
There is no live chat available and they do not reply to emails - 4 days and still waiting.
Attended their head quarters through sheer frustration, reception lady superb, sadly their warehouse staff had no clue where anything was and couldn't find missing package. Relatively simple I thought something comes in - tick
Something goes out - tick. Appears they do not understand this!!!
Also delivery driver god bless him on his first day was lovely - he had a 3 package item, but was only given 2 to deliver, XDP had a 3 part delivery yet their computer says 4 parts - they really have no clue.........”
“How does this company carry on trading.
I was going to complain but what’s the point. They just don’t care. This is the first time I,ve come across them on ebay”
“There is no option to give zero stars or I would have. This is the second bad experience I have had with XDP. Two weeks ago I was expecting a delivery from Blinds to go. they gave me a time slot and never turned up. I couldn't get through by phone and emails were not answered. Tracking said they had attempted delivery twice on different days and left a card which they did not as I was in and have 2 yappy dogs. I CAME HOME ONE NIGHT AND FOUND MY PACKAGE ON THE GRASS ON THE BACK GARDEN, THE CARDBOARD BOX WAS SOGGY AND DROPPED TO PIECES AS IT HAD BEEN RAINING ALL DAY. I had no indication that they were to deliver on that day or that they had delivered the parcel.
I am now expecting a door to be delivered from Wayfair. XDP said they were delivering Friday, I got a text to say they were delivering Wednesday with a 2 hour slot, they never turned up but tracking said they had attempted delivery and left a card ..... they hadn't done either. I rang Wayfair who were no help, they said they cannot contact XDP. I still do not know when my door will be delivered. I want to know who is delivering my goods before I order anything else online.”
“There’s tough competition out there, but XDP really do manage to be the worst courier service I’ve ever used. They really deserve zero stars. They’ll send you a message stating when they’ll deliver your item, but they won’t turn up. Then they’ll ignore your emails asking for an update on what they’ve done with your parcel. You’ll be left for days with no idea what’s happening. Honestly, use any alternative you can find, as this company is the worst of the worst.”
“Waited in for 3 days now for a parcel to turn up. Advised date of delivery on Tuesday and just didnt bother to turn up with no notification! Checked the tracking which said they were coming Thursday...waited in for them and recieved a notification to say they attempted delivery. THEY DID NOT i was in the house and my dogs did not move an inch all night. I checked tracking again and they said they were re delivering Friday...again waited in and they have not shown. Absolutely shocking service!!!!
They do not answer the phone and no option to leave a message!”
“DO NOT USE THIS COMPANY Shockingly bad. Next day delivery... still waiting over a week and no delivery. They give time slots and don't turn up. Then lie saying attempted delivery on tracking log even though they did not.”
“App will not accept our email address. They also have a 0843 expensive tel number.
Have informed supplier supplying goods that they should be using a more professional company.”
“Still waiting for my goods , even though they have had them at depot for 2 days ... VonHaus is the company i bought items from .. I won't be purchasing anything from that Company again . because of the poor and dreadful courier service”
“Absolutely terrible service! Delivered a heavey cancelled and refunded item, dump it in someone else's garden, exposed to the elements and soaking wet! Spent 30mins on the phone, 'held' 1st in the queue and still not responding! Never never use this company!”
