“Mechanic had me order a steering gear box for Dodge 5500 and had it sent to his shop. He told me it was wrong one and he went to get new one. XDP would not accept the return because it was "used". I responded how was it used if it doesn't fit. They said they could see install marks in pictures. I have 10 diesel trucks and will never order a part from XDP.”
“could not be a worse delivery company in the UK! I’ve had several experience where merchants have used XDP, and then every case it’s been a complete nightmare. A delivery from ALDI, I’m the last occasion arrived, completely smashed a week after due!
I’m waiting for delivery from WICKES due two days ago no sign of it of tracking just says “we've git it” 3 calls to Wickes, they say XDP is not answering their emails! There’s no way to call them. Absolutely shocking!”
“It says out for delivery and still does even tho it’s been 24 hours … the driver has not moved and the tracking is clearly not working , also no update”
“I refused a delivery but the courier marked it as Delivered - Now I cant get my money back. You cannot contact XDP at all.
Useless company, DO NOT USE, you have been warned.”
“Parcel sat in their depot for 6 days with no sign of it moving, worst delivery company. Do not make the mistake of using this useless company. There's a reason you can't ring them !!”
“Horrendous service - made no effort to deliver my items. They are still sat in the warehouse over a month later and have never even been put on a van for delivery. Live Chat just keeps getting closed. They will not acknowledge my existence let alone the £700 worth of my stuff they have and refuse to deliver.”
“Kept messaging me telling me delivery slot waited in , 4 days now on day 5 , have emailed and no reply they deliver for b&q never again ordering home delivery never experienced such bad service”
“Absolute joke...twice in a row I've stayed up past 11pm for a delivery. ETA text message said delivery between 8.21pm to 10.21pm....text from them at 23.55pm to say I was next...who delivers parcels at that time of night??? Same thing happened the next day. Absolute 💯 rubbish”
“Billed me for products said they where on back order no delivery day emailed back no answer month later they took more money out of my account never notified me saying that I owed for parts that I only payed shipping first time. Still don't have delivery date finally got someone to answer phone call and no delivery date said they may cost more when they get parts if price increases not there problem still don't have parts 2 months later”
“Appalling mess! No text the day before the parcel was due. No text on the morning of delivery. Only knew the item was arriving by tracking. Delivered our parcel with another one addressed to us which wasn’t ours that is now sitting in our hall awaiting collection.”
“Item sent to your company 4th Oct.
Despite emails and trying to online chat no joy to tracking my parcel and no response.
Still saying in warehouse its now 19th October and this is the 3rd time you have held my delivery in your warehouse over 2 weeks.
I cannot find anything helpful or good to say about your company.
Poor poor service.”
“I must admit I was a bit apprehensive about receiving my delivery after reading all these reviews but I’ve got to say there were brilliant, I received my order on the day it was expected, I wasn’t able to be home for the delivery but left a note on my front door asking them to deliver to my neighbour which they gladly did and the lad was very helpful with my neighbour and carried it inside to where she wanted it put!!! The only fault I can find with the company is a lack of contact number.”
“If there were minus stars this company would deserve them two missed deliveries that were lies I was there they didn't come. No redress scheme, can't speak to a human. The list goes on”
“We ordered a 8 section book shelf from Wayfair. XDP were supposed to deliver this eight section book shelf on 27th September. A wrong item (6 section instead) was delivered to us. We notified Wayfair who sent a replacement via XDP scheduled to be delivered by 2nd October. XDP tracking shows that the replacement consignment has been split into two consignments but no indication for a delivery date. Wayfair do not seem to be able to help and they cannot understand why the consignment is split. So the XDP tracking information is totally useless and we have no idea when the consignment is going to be delivered. (To make things worse XDP delivered a component of the original wrong item to the wrong address). I am not sure we are ever going to receive the full correct item.”
“Had a text saying delivery would be 12.30 but ome 6.30 still no arival then i had a text to say i was next in line and i could track them a few streets from me then i had an email saying i missed my delivery with a photo taken of a house 2 streets away and now i have no way of contacting them so feel like iv pretty much lost my order”
