“Would have given this company zero stars if I could. The bad reviews are there for a reason.
They eventually admitted to losing our order after 4 weeks of trying to contact someone. It is impossible to speak with them as their live chat does not work and they do not answer the phone. Convenient don't you think.
After much badgering from myself with the company I ordered from they have now said XPD have lost my order, which surprisingly enough is a very expensive item that basically is 80 kilos. How can such a big item be lost without trace? Looking back at reviews looks like they lose a lot of high price items. Now I wonder why.
Would never use them again even if they paid me and will make sure I check before buying online that they are not the delivery firm. The owners should be ashamed to have their names as directors of this so called delivery company.”
“Would do 0 stars if I could.
Your order magically goes missing, how 30kg of weights disappears into thin air is beyond me..
Cannot contact anyone, their live chat doesn't exist, they don't respond to emails and you're left with nothing.
It's all a massive scam and all I can think is, they are making great money from all these people's orders which convienently go missing. AVOID AT ALL COSTS”
“I have a business and there were items coming to me which still haven’t been delivered they said there driver would deliver between 7 30 and 9 30 pm at night do they think that someone has to stay there until that time shocking company do not go near them”
“It's a real shame that we can't leave 0 star reviews. One of XDP's drivers today seen in the images was driving recklessly and nearly crashed into my passenger door which could have killed my child. Bearing in mind that he started in the left lane, he then drifted into lane 3 (on the right) which you can see in image 2 and then cut off a truck at the exit whilst almost hitting a motorcycle too. REG: KY57 XVV if you ever see this parked up anywhere feel free to kick the mirrors off or slash the tyres as you'll be doing the country proud and making the roads safer before this dangerous bell end runs someone off the road or worse, kills someone”
“3 items were supposed to be delivered today as per what I ordered and according to their own XDP app. 1 was delivered and the other 2 items are missing. No number to call, their website doesn't appear to be working at all and their live chat through the app is non existence. I just can't understand why reputable companies use this particular courier service. I can understand why this company gets soo many negative reviews. But management need to get their head out of the clouds and sort this out or I can see these big companies using alternative couriers... And there are plenty out there. Come on guys... Things CAN go missing but at least let's have someone to talk to rather then emailing and then taking several days to respond.
CONSIGNMENT NUMBER ZDBRFC412435”
“Ordered a lamp from aldi, says delivery will be from 7 days of purchase. XDP take over and give me a eta of 2.54pm-16.54pm. The driver sat in his van and didn’t attempt to deliver my parcel. Now I am trying to reschedule the details seem to be wrong. That numpty of a driver doesn’t deserve a job the useless waste of space and as for XDP how are they still operating? I reckon by the amount of bad reviews they must be stealing our delivery’s and selling them on.”
“Terrible courier service, steer clear!
I think this is probably the worst courier service I have ever encountered. If I could rate 0 I would. I was expecting my parcels (6 of them) to be delivered in one drop off but no! First courier turns up on Friday 8th drops off two parcels for me and two for someone else. He drives up my drive in a long wheelbase van then moans at me he can’t turn around. On manoeuvring his van off my drive he scrapes all down my wall and drives all over the plants on my drive ruining them. Half an hour later I get a phone all saying he’s given me two parcels that he wasn’t supposed to and that he has two of mine he never delivered. He comes back the next day and expects me to have all the parcels out for him and to load them onto his van while he passes my others off. I am then concerned I haven’t got the remaining two of my 6 parcels as they have been sat in a collection depot since the 7th Jan it was now the 11th. So I contact customer service who takes my postcode then says you’ll have to contact Aldi. This was after charging me 7p a min and no live chat working. Finally today I get tracking saying the remaining parcels will be with me today. I get home to find only one has been delivered and the other is nowhere to be seen. Check tracking and it says parcel has been split at delivery depot. Why? Phone customer service again, who to put it bluntly, couldn’t be bothered so they just pass the buck to Aldi. I still do not know why I have not received all parcels in one drop instead of the courier coming to my house four times. We’re trying to cut down on carbon emissions!”
“Useless company, avoid at all costs, promise 48 hour delivery, 2 weeks later still waiting for the other half of my order, why they split orders at their depot is beyond me, told me to contact seller but because I’ve received half of my order, believe I’ve had the complete order because I signed delivery document for that item. Now trying to get a refund on missing item, not holding my breath because I can’t prove it wasn’t delivered”
“Five stars and i have not even Received my page and the Reason for that is because how fast they responded to my emails and help for what i needed change out”
“What a joke ment to have my son new bed between 11 and 2 didn't turn up when I check it's gone back to the depo and trying to ring them for a hour no one answering don't use theses people”
“The worst delivery company, just horrible. Companies like Fitness Superstore, the company I bought from choose this delivery company, only to ruin their reputation and loose customers like myself. I'm still waiting for my order, I will have to request a Refund, since I know now I'll never receive it. I will report this company to Action Fraud Police UK, they can't operate anymore.”
“What a joke of a company. Provided an email with deliver time of between 11 and 1. The parcel has not arrived. The link they sent with the email to track the delivery shows that the driver can not be traced (for hours now). The live chat option on the website does not work. Have had to phone them up on a premium phone number and been on hold for an age with an automated message saying use their website (that does not work). I will never use this company and will not order from anyone who uses them. I've taken time off in troublesome COVID times and this is just not good enough. After waiting an age for an answer I got through. They could not sort it on the phone and I was promised a call back after they tasked to a supervisor. Guess what, still waiting!!! What a joke.”
“Fraud company:I will give this fraud company zero points. This is one of the worst company I ever experienced. All are frauds and cheater. I was expecting a delivery through this company from ebay on 6th Jan 2021. Waited all day at home for the parcel. At night got a text saying its being delivered in morning and signed. No one came with the parcel till date. Messaged ebay seller when he inquired they told him same thing that its being delivered. The driver or the delivery person is a fraud and theif. They have stolen my item worth £76 pounds and used false signature to show that item are delivered. Hope everyone make this fraud company famous on social media so that it shut down permanently. Fraud and disgraceful company.Big scammers.
Consignment ZDBVFAO52878”
“Delivery expected 6/1/2021 had a email to say what time then had a email to say driver had tried to but we was out , we never went out all day what a waste of time how people can use these firms I will never know won’t be ordering again stick to Amazon”
“Bought from Wayfair. Delivery intended for 6 Jan 2021. XPD's own tracking service shows items in delivery depot morning of 5 Jan . Then again morning of 6 Jan. No delivery on 6 Jan 2021. Second bad experience with XPD delivering for Wayfair. Now getting wary of buying from Wayfair just because of very very bad customer service from XPD.”
“worst delivery service I have ever dealt with. Initially ordered a huge order with fitness superstore with the deciding factor being there quick delivery that they promised. Already the delivery is a week late despite paying for express delivery. Finally today I received a text saying my package would be arriving between 12 and 2pm. However, no delivery has been attempted and no contact has been made by either the supplier of the delivery service. Absolutely disgusting service. DO NOT USE!!!!!!!”
“worst delivery company ever, message to all sellers DO NOT USE THIS COMPANY!!! bought furniture from eBay, seller unfortunately used this company for delivery, states delivery made but not to my address. was promised driver would lift it at the address he'd "left it" at and deliver me but suprise suprise this didn't happen! they seem to have a history for this, one word THEIVES!!”
