“Fraud company:I will give this fraud company zero points. This is one of the worst company I ever experienced. All are frauds and cheater. I was expecting a delivery through this company from ebay on 6th Jan 2021. Waited all day at home for the parcel. At night got a text saying its being delivered in morning and signed. No one came with the parcel till date. Messaged ebay seller when he inquired they told him same thing that its being delivered. The driver or the delivery person is a fraud and theif. They have stolen my item worth £76 pounds and used false signature to show that item are delivered. Hope everyone make this fraud company famous on social media so that it shut down permanently. Fraud and disgraceful company.Big scammers.
Consignment ZDBVFAO52878”
“Delivery expected 6/1/2021 had a email to say what time then had a email to say driver had tried to but we was out , we never went out all day what a waste of time how people can use these firms I will never know won’t be ordering again stick to Amazon”
“Bought from Wayfair. Delivery intended for 6 Jan 2021. XPD's own tracking service shows items in delivery depot morning of 5 Jan . Then again morning of 6 Jan. No delivery on 6 Jan 2021. Second bad experience with XPD delivering for Wayfair. Now getting wary of buying from Wayfair just because of very very bad customer service from XPD.”
“worst delivery service I have ever dealt with. Initially ordered a huge order with fitness superstore with the deciding factor being there quick delivery that they promised. Already the delivery is a week late despite paying for express delivery. Finally today I received a text saying my package would be arriving between 12 and 2pm. However, no delivery has been attempted and no contact has been made by either the supplier of the delivery service. Absolutely disgusting service. DO NOT USE!!!!!!!”
“worst delivery company ever, message to all sellers DO NOT USE THIS COMPANY!!! bought furniture from eBay, seller unfortunately used this company for delivery, states delivery made but not to my address. was promised driver would lift it at the address he'd "left it" at and deliver me but suprise suprise this didn't happen! they seem to have a history for this, one word THEIVES!!”
“I'm sorry to say this but it's one of the worst delivery companies I've worked with to date. You cannot contact the customer service, you cannot contact the courier either, you only receive a simple message that you will receive the package in an estimated time by the "driver" but you will not receive anything.”
“Order number ZDBUIV012868
This problem has bean going on since 15 th December they delivered part of my order after splitting it so now been in waiting for long time to see online it's been delivered but don't know we're as its not at my house checked in the road not there no note in post box to say it's at another house near me”
“Absolutely useless delivered 2 wardrobes one a week late and smashed up the other one badly damaged no communication at all they won't come and collect them now this is got to be the worst company please avoid at all costs”
“Driver delivered to wrong address. Was seen on residents RING camera taking the parcel back to the van. Still no sign of my parcel .. No means of contact.. telephone call cost me £12 just to stay on hold then cut off. No response to email. The APP is a waste of time. Why businesses chose to use this company is beyond me. Avoid at all cost.”
“Kieran dropped of my 6 chairs zdbvfa 050854 within time allocated by app, expected Friday but with present situation dident arrive till today ,but app was quite clear on keeping me updated. Delivery driver very curtious and handled my items with care. Thankyou.”
“Absolutely worst company i have dealt with. were supposed to pick up a return item and didn't turn up nor message 4 times they were scheduled to come. the 5th time they were over an hour late when they called and said they were 5 mins away. I then got such horrendous attitude from the delivery guy that i hung up the phone. I'd rather gouge my eyes out than ever deal with them again. I wish i could give a rating lower than 1 star because there was nothing about them that even deserved the 1 star rating”
“worst delivery company in the UK - delivery was supposed to arrive 6-8pm, arrived 10pm. was missing 1 of 3 parts which means i was not able to build my bed. 2 days later the delivery driver realised he made a mistake and delivered the missing part. 8 days took customer support to reply to my email and they just told me to contact my supplier.”
“I would like ask where it's my parcel?
I saw that it was delivered according to the carrier but I did not receive it. I saw 2 photos of the package, but when I searched it was not nowhere. The label is not signed, the printed name is not my handwriting. Where is my product? What to do in such cases? It is not a cheap product!! How can they to put it down in an open place anywhere anyone can take it???? Outrageous!
I tried everything. Not with the neighbors, nowhere. This is a 12-apartment house with an entrance which anyone opens with the trade button during the day. That they thought they would just put it down somewhere, my expensive product. Outrageous!!!!!!”
“Order number ZDBFJC020183
Delivered only part of order. Says on the app that the order was split at the warehouse but that 'all barcodes delivered'. The wording in the app isn't clear but we think it means that all of it should have been delivered yesterday. Tried to phone immediately after driver had left but couldn't see any way to contact the driver directly so spent 30mins on hold being told I was 1st in the queue, emailed and received an automated response, downloaded the app and tried to use the live chat which was just does not work at all. If I click 'live chat' it goes straight back to the home page.”
“Everything went wrong. You have no way of contacting them – they leave you going round in circles on their app without any way of directly speaking with a human. I got zero response on their 'live chat', and zero response to any of my direct emails. Terrible customer service, terrible customer experience and terrible app. Completely unacceptable.”
