“wouldn’t even give one star, awful service, no customer service at all! failed to deliver to me on four different days. Tracking info is rubbish and untrue. If they answer the phone( if your lucky) they are useless, rude and liars.
DO NOT USE.”
“Very bad delivery company, I feel humiliated. Avoid this company. They promise delivery to 48h - but delivered after weeks, and that if every day to ask on arrival.”
“1 star is too many.
They have left parcels with different neighbours 3 times but not told us where or when. Tracking just says delivered. Useless shower of ****.
And don't get me started on the damaged items.
When someone else is signing for the stuff they don't care what state the parcels in.”
“Absolutely appalling, received a text message to say the driver had attempted a delivery - they hadn't, no one answers the phone , you have to pay a PREMIUM RATE to make a complaint ! unbelievable NEVER AGAIN”
“This XDP is a joke of a place, they don't answer the phone or e-mails and live chat is just the same. I have been waiting since the 2nd June and was to be delivered today be nothing. I will be contacting Aldi's to cancel my order. If you buy from any shop that use this company to deliver my item.”
“This XDP is a joke of a place, they don't answer the phone or e-mails and live chat is just the same. I have been waiting since the 2nd June and was to be delivered today be nothing. I will be contacting Aldi's to cancel my order. If you buy from any shop that use this company to deliver my item.”
“hi..all depends what part of the country your all from...in future can you put depot numbers on so we can see where you are in the country..3 big bold numbers on label..”
“Been waiting a week for a next day delivery keep saying they have been when obviously they haven’t phoned yesterday promised delivery today and that they would ring me guess what no call no delivery worst carrier ever do not use it buy from anyone that uses them”
“That's the chat I had after waiting 1 hou, I was n.24 on the queue...
Hello. How may I help you?
need help to track a parcel
has not been delivered
Hi, the package has been delivered and left underneath a white car by the driver at 3.05pm today
WHAT? UNDERNEAT A CAR???????
I was at home
which car?
where?
how can they leave a radiator under a car???
it was supposed to be signed as well
Read
hello?”
“Appalling. I received a text saying my item would be delivered on Tuesday between 12.58 and 14.58. I was a bit surprised as it was supposed to be by arrangement but, as I was home anyway, it was not a real issue. I should have known better.
I waited until 15.30 but no one came and their tracking service was not updating.
This morning my item showed as delivered. As it is a bed, it would be difficult to miss. I contacted them via live chat and at first they said there was a signature then said they couldn't do anything about it, the seller would have to file a claim.
Had they said they'd lost it, I would have been annoyed but would have understood but, in this case their driver stole it and forged a signature but they won't do anything.”
“I ordered a shower tray from bathroom.com they used XDP to deliver. As I have read in other reviews XDP send a message to give a time slot for delivery, which I received. I took time off work to guarantee I would be home to receive the delivery and of course it didn't arrive. emailed XDP and no answer, fortunately I had the next day off and the parcel arrived in the time slot but 24hrs late. However the delivery driver was trying to deliver the shower tray three houses away from my address. its not rocket science to read a delivery address. To add to the XDP drama it arrived cracked on one corner so totally useless. now I'm sure bathrooms.com don't send out damaged shower trays. Bathrooms.com were excellent they sent a replacement next day delivery, but as you can guess it didn't arrive XDP used the excuse it didn't arrive at their depot on time for next day delivery, so why for 1. didn't they inform me it was going to be late. 2. obviously XDP don't do next day delivery unlike every other courier service in the UK. I normally don't bother writing reviews but XDP were informed by myself and bathrooms.com this needed to be delivered on time as I was leaving for France and was taking the shower tray with me.
XDP TOTALLY USELESS .”
“Paid a substantial amount with a flooring company to have it delivered next day to then be told they couldn’t find item 2 and only delivered 1 item. Spent days trying to chase through the flooring company racking up phonecalls. 5 days later the tracking tells me it’s out for delivery for a slot and then someone falsely posted it was delivered at a time in the future lol. Appalling organisation it seems and they don’t turn up in the delivery slot. Zero customer service, no phoneline to ring and an online chat that takes hours in a queue. Useless company.”
“Disgraceful customer service. Failed to deliver my item twice. I somehow managed to get through to the Depot who were beyond rude, disgustingly rude actually. Never apologised. I am absolutely raging as I have taken time off work to wait for the delivery. They have had my parcel for 5 days now and I still don't have it.They are a hateful, useless and vile company. DO NOt USE”
“The worst service I have EVER received from any company. They do not respond, they don't turn up when the trackers says they will! No one answers the phone... No wonder they have nearly 1000 reviews and only 1.5 stars. Would give 0 if possible - DO NOT USE DXP”
“Terrible. Waited one week for next day delivery. Received text today to say shipment will arrive 1458-1658. Cancelled work commitments to be home during this time. Not only did they not turn up, but no text or call or email to say there was a delay. The website is useless, no contact details, no live chat box, absolutely terrible. The parcel is a present for my daughter’s birthday this weekend and now that’s ruined.”
“Pretty bad experience, customer service is a joke. Had to google the local delivery depot myself and arrange for delivery to be made. All of the contact information on confirmation email is incorrect. All in all a very bad experience and would recommend steering well clear if at all possible. Its amazing that they have contracts with big hitters like wayfair and aldi. they need to up their game or it may all come crashing down. I intend to log formal complaints with wayfair as its the only way they will improve. Its a shame you cant specify who does the delivery before you order.”
