Yoox Reviews

Name: Yoox
Rating: 2.09

2.1 Rating 169 Reviews

27 %

of reviewers recommend Yoox

2.1

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Anonymous

Anonymous // 01/01/2019

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“Customer service HORRIBLE u can hear kids running around crying@ the customer service rep house who’s English is broken and sounds like a robot reading from a script, giving u run around answers, making you fee Like he is making you a favor, NO dude am making una favor cuz if I don’t shop, YOU a don’t get paid! This reps seems angry, stuck @home with his kids. Special a guy called SAMEER OMG the worst of the worst. I don’t want no one to loose their job, but IF ur not a ppl person, don’t do it , you shouldn’t be there, making ppl feel hopeless. I been shopping for 5 yrs now and the customer service has gotten worst, down hill!!! Of course this customer rep won’t give good service cuz they don’t understand it. It’s sourced customer service and they don’t know anything. Yoox Help your company!”

Helpful Report

Posted 2 years ago

“Stay away of this site..must be a SPAM...they sent me damaged item and told me they cant change it with a rite one cause possible all are damaged...but they still sell the product in thei site....stay away....!!!!!!!”

Helpful Report

Posted 2 years ago

“I have been a customer for over 14 years. Yoox has gone seriously downhill, especially since they have been working with so- called “partners.” We have ordered a dress from PAVIDAS FASHION VILLAGE, parcel was received on October 17, 2022. Received parcel has very poor quality packaging, from a different brand. The address for the return wasn't indicated ANYWHERE - it wasn't shown on the package, in the invoice on in shipping slip - nowhere. On October 31, 2022 we have contacted yoox support team, and from this moment believe me, I'm shocked with misacting and incompetence of this support. They was not able to provide return address, On November 1, 2022 option "contact partner" was not active anymore, so we just found address of PAVIDAS FASHION VILLAGE and returned goods, and now they refuse to provide a refund, although we've contacted YOOX within 14 days from the goods receipt. I ASK EVERYBODY who has financial losses due to YOOX unprofessional merchandising - raise a chargeback for YOOX card transaction, attach all evidences and send to your bank, they will request a chargebach for yoox transactions. If there will be many chargebacks, YOOX will have a penalty from VISA and MasterCard, this is only options to make them do business in a proper way.”

Helpful Report

Posted 2 years ago

“After making my purchase, I discovered several websites with reviews that were very concerning. I had no need to worry. My purchase (nike trainers) turned up as expected, a day early actually, in perfect condition etc. I'm buying from the UK and I think the company is mostly based in Italy so delivery took a few days but I was happy. I haven't needed to return anything or contact customer services since my order was correct.”

Helpful Report

Posted 2 years ago

“Appalling customer service.. Shocking”

Helpful Report

Posted 2 years ago

“Fraudulent activity from this company. They charged my credit card and I never made a single purchase with them, ever. Be careful giving out your credit info to them.”

Helpful Report

Posted 2 years ago

“I returned two orders on July 27th and August 1st - it's now September 13th. Have not received a refund, keep getting the same generic responses from their email. The items total almost $8k - I'm furious. scam”

Helpful Report

Posted 2 years ago

“While low prices can be tempting, what you often get are items that are not new, sometimes irregular, stained, missing parts, mislabeled brands and sizes. Sometimes these are final sale items and you will have a hell of a time getting a refund. If you call Customer service for info regarding a product before purchasing, they cannot tell you anything more than what's on the website. If you call with a problem after purchasing, they require photos and then more photos and then more information. They delay and delay and often do not refund the correct amount, or not at all until you call over and over and over again. I'm beginning to realize that it's intentional. Not worth the aggravation. Steer clear.”

Helpful Report

Posted 2 years ago

“I've been waiting for my order to be shipped now for several days. I contacted the customer service since on their FAQ they recommend contacting if the order has not been shipped in 24h after order confirmation. The customer service, after few copy-paste replies that did not really answer my question, told me that the shipment preparation can take up to 7 days. So the 2-6 days delivery time is actually 7 + 6-8 business days - meaning that instead of about a week I might be looking at 3 weeks. All and all the experience was an absolute mess!”

Helpful Report

Posted 2 years ago

“Honestly so disappointed with Yoox. Used multiple times over the past year but it seems their customer service is not what it was. Firstly I was charged a totally different amount to what the checkout price showed and I only realised once I checked my bank account. After multiple calls and emails I was told to just send the item back for a full refund as they couldn’t honour the price (which I even had a time stamped photo of). I organised the return with the suggested courier. Once I had organised the return Yoox refunded the price discrepancy. I replied to say thanks but I was now returning the item. After tracking my item I can see it returned to Yoox on 17th after I posted it on the 10th. Well within the returns timeframe. I chased up my return as I had no confirmation. I have now had a message to say they won’t be refunding me and are sending the item back without giving a reason. Now obviously no one is replying to my emails. Totally unacceptable customer service. I have no choice but to raise this issue with my credit card company. To be clear, item was returned in the received condition (I bought mens shoes as a gift so as a woman I’ve obviously not worn them). Also sent back two days after receiving them as that’s when the courier was available to collect them. Even the tissue paper sleeve was still intact for the wrapping. I would advise to shop on the outnet instead who have excellent customer service. If you do decide to order with Yoox do so with caution and be sure to use pay pal and a good credit card so you are covered.”

Helpful Report

Posted 2 years ago

“I’ve only placed one order with Yoox and the whole experience has been so distressing. I’m disabled with limited mobility issues, I work from home and can’t easily just pop out without assistance. I was disappointed to discover that I had paid for home delivery and the parcel was without warning delivered to a collection point. I don’t live anywhere near this collection point and it’s on a hill which means there’s no way I can physically collect it. I also paid for home delivery for exactly this reason. Their answer? “Sorry to hear this, your parcel is ready to collect from XXX” in EVERY email. The parcel has been there for weeks, so the shop isn’t rushing to return it, meaning I’ve just lost my money. How patronising and discriminatory towards disabled customers, you should be ashamed of yourselves.”

Helpful Report

Posted 2 years ago

“On 3 different occasions, Yoox warehouse did not refund me for the returned items! I had returned 7 items in the order at 3 different times, and each time they refunded me for only 6 items! They fixed it eventually after I contacted, so I did get my missing refund for the returned items in the box, but it happened again last night where they did not refund me for one of the items! At this point it is obvious that they are intentionally trying to scam customers hoping that among the several items in the box, the customer won't notice that they are missing a refund. Very sleek! It seems to be a company policy now to have refunds go missing because after two different times, you would think that they would get themselves fixed, but since it is happening again, looks like they don't even care. The funny thing is that they did not refund me for the most expensive dress in the order which is for $300+tax. So they had to pick the more expensive item in my return not to refund me! Make sure that you document your items before sending them back to them otherwise they will try to scam you. It's obvious now that after the 3rd time, Yoox is a high-risk company to be buying from since I will be constantly worried now whether I will be getting the right amount of refund or not.”

Helpful Report

Posted 2 years ago

“Failed to provide correct and full refund. Scam.”

Helpful Report

Posted 2 years ago

“I have been a customer for over 10 years. Yoox has gone seriously downhill, especially since they have been working with so- called “partners.” I ordered a pair of shoes with a 14 day return policy, which I was not informed of until I contacted the yoox customer service multiple times by email (they have no phone number) and the return time expired in the meantime. I returned the shoes anyway in perfect condition and Mon Ami based in Rome said they will offer only a partial 50% reimbursement. They can sell the shoes again for the same amount so in my opinion, this is just extortion of customers. Yoox should enforce the same return policies for their partners as they have as this is really confusing, especially when your customer service consists of cut and paste form messages by email. One of the worst consumers experiences I have ever had. I will never buy here again. Don’t ever buy anything from yoox partner Mon Ami especially!!!!”

Helpful Report

Posted 2 years ago

“I give them 1 star for sending the dress in a timely way. I ordered a 12 and received a huge dress. (I had checked the conversion chart etc). It looked awful on. I asked for a refund as I had missed the 30 day chance of mind. I believe that it is not a change of mind issue, as there is no way this is a size 12 dress. I sent photos of arm measurements etc. They refused to let me return it, saying that styles vary. But the dress on the mannequin was fitted, and the dress is like a sack. I paid good money as it was not cheap.”

Helpful Report

Posted 2 years ago

“I have worn Ralph Lauren t-shirts for many years so I ordered 6 new items to refresh my wardrobe. The items arrived and after 1-2 wears they have degraded significantly - they are MUCH lower quality than any Ralph Lauren items I have had previously. I contacted Yoox to explain that I had spent a lot of money on 6 items that were faulty, and they refused point blank to help or do anything (return or refund etc.). Terrible product, terrible customer service, overall really poor!”

Helpful Report

Posted 2 years ago

“1.Very bad customer experience. I have been trying to contact the customer service for three days but failed as no one answered or replied to me. 2.The shipment is delayed.it is said 3-6 working days and now it been more than a week and the shipment status is still the same ( preparing )”

Helpful Report

Posted 2 years ago

“One of my return orders have been stuck in the UPS warehouse for 3,5 weeks now and as a result I can can get my refund back (a rather large amount!). I’ve been chasing this up constantly speaking with customer service on the phone almost daily and still nothing has been resolved. Courier serves is part of YOXX service provided to me so YOXX is responsible for any UPS delays, the communication between departments is very poor and I had to put all new orders on hold until this issue is resolved. So disappointed!!! Will not be recommending YOXX to any of my friends any more and will probably delete the app as soon as I get my money back…not worth of my time and all the aggravation”

Helpful Report

Posted 3 years ago

“I have ordered some shoes from Yoox and after waiting weeks to get them, delivery service had left them in the hallway instead at my doors (even though I left clear address with apartment number to Yoox) so the item got stolen. I live in NYC so this was totally expected. After I have had complained that I have never received the product I filled a police report so to obtain footage from cameras. Yoox kept sending me from one automated message to another until finally told me that the investigation by the UPS who delivered it was closed as they couldn’t find package to establish damage claims (the stolen package?!?) and that was it. Accompanied of course with standard greeting message basically ensuring me that I’m in the best hands. What an irony. The whole process took over a month now. I, for God knows how many times explained that I never received the product I ordered, that therefore no damage inspection was possible but I believe I was talking to a machine that kept providing standardized answers. They further kept instructing me to, should I so desire, contact UPS directly which I rejected as I didn’t have any business with this company. I neither purchased something nor required UPS as carrier but from Yoox so it’s their obligation to resolve the issue. I will basically never receive neither the item I have purchased nor the money. Stay away from this company, it’s an outrage.”

Helpful Report

Posted 3 years ago

“Used stinky damage disgusting reported to trading standards”

Helpful Report

Posted 3 years ago

Yoox is rated 2.1 based on 169 reviews