Yoox Reviews

Name: Yoox
Rating: 2.14

2.1 Rating 159 Reviews

28 %

of reviewers recommend Yoox

2.1

Based on 159 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Yoox:

YOOX.COM is the only destination offering an infinite mix & match of hard-to-find styles and trends: exclusive collections by prestigious designers, vintage collectibles, selected range of end-of-season clothing and accessories at accessible prices.

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Yoox 1 star review on 11th November 2024

Anonymous

Anonymous // 01/01/2019

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“I’ve only placed one order with Yoox and the whole experience has been so distressing. I’m disabled with limited mobility issues, I work from home and can’t easily just pop out without assistance. I was disappointed to discover that I had paid for home delivery and the parcel was without warning delivered to a collection point. I don’t live anywhere near this collection point and it’s on a hill which means there’s no way I can physically collect it. I also paid for home delivery for exactly this reason. Their answer? “Sorry to hear this, your parcel is ready to collect from XXX” in EVERY email. The parcel has been there for weeks, so the shop isn’t rushing to return it, meaning I’ve just lost my money. How patronising and discriminatory towards disabled customers, you should be ashamed of yourselves.”

Helpful Report

Posted 2 years ago

“On 3 different occasions, Yoox warehouse did not refund me for the returned items! I had returned 7 items in the order at 3 different times, and each time they refunded me for only 6 items! They fixed it eventually after I contacted, so I did get my missing refund for the returned items in the box, but it happened again last night where they did not refund me for one of the items! At this point it is obvious that they are intentionally trying to scam customers hoping that among the several items in the box, the customer won't notice that they are missing a refund. Very sleek! It seems to be a company policy now to have refunds go missing because after two different times, you would think that they would get themselves fixed, but since it is happening again, looks like they don't even care. The funny thing is that they did not refund me for the most expensive dress in the order which is for $300+tax. So they had to pick the more expensive item in my return not to refund me! Make sure that you document your items before sending them back to them otherwise they will try to scam you. It's obvious now that after the 3rd time, Yoox is a high-risk company to be buying from since I will be constantly worried now whether I will be getting the right amount of refund or not.”

Helpful Report

Posted 2 years ago

“Failed to provide correct and full refund. Scam.”

Helpful Report

Posted 2 years ago

“I have been a customer for over 10 years. Yoox has gone seriously downhill, especially since they have been working with so- called “partners.” I ordered a pair of shoes with a 14 day return policy, which I was not informed of until I contacted the yoox customer service multiple times by email (they have no phone number) and the return time expired in the meantime. I returned the shoes anyway in perfect condition and Mon Ami based in Rome said they will offer only a partial 50% reimbursement. They can sell the shoes again for the same amount so in my opinion, this is just extortion of customers. Yoox should enforce the same return policies for their partners as they have as this is really confusing, especially when your customer service consists of cut and paste form messages by email. One of the worst consumers experiences I have ever had. I will never buy here again. Don’t ever buy anything from yoox partner Mon Ami especially!!!!”

Helpful Report

Posted 2 years ago

“I give them 1 star for sending the dress in a timely way. I ordered a 12 and received a huge dress. (I had checked the conversion chart etc). It looked awful on. I asked for a refund as I had missed the 30 day chance of mind. I believe that it is not a change of mind issue, as there is no way this is a size 12 dress. I sent photos of arm measurements etc. They refused to let me return it, saying that styles vary. But the dress on the mannequin was fitted, and the dress is like a sack. I paid good money as it was not cheap.”

Helpful Report

Posted 2 years ago

“I have worn Ralph Lauren t-shirts for many years so I ordered 6 new items to refresh my wardrobe. The items arrived and after 1-2 wears they have degraded significantly - they are MUCH lower quality than any Ralph Lauren items I have had previously. I contacted Yoox to explain that I had spent a lot of money on 6 items that were faulty, and they refused point blank to help or do anything (return or refund etc.). Terrible product, terrible customer service, overall really poor!”

Helpful Report

Posted 2 years ago

“1.Very bad customer experience. I have been trying to contact the customer service for three days but failed as no one answered or replied to me. 2.The shipment is delayed.it is said 3-6 working days and now it been more than a week and the shipment status is still the same ( preparing )”

Helpful Report

Posted 2 years ago

“One of my return orders have been stuck in the UPS warehouse for 3,5 weeks now and as a result I can can get my refund back (a rather large amount!). I’ve been chasing this up constantly speaking with customer service on the phone almost daily and still nothing has been resolved. Courier serves is part of YOXX service provided to me so YOXX is responsible for any UPS delays, the communication between departments is very poor and I had to put all new orders on hold until this issue is resolved. So disappointed!!! Will not be recommending YOXX to any of my friends any more and will probably delete the app as soon as I get my money back…not worth of my time and all the aggravation”

Helpful Report

Posted 2 years ago

“I have ordered some shoes from Yoox and after waiting weeks to get them, delivery service had left them in the hallway instead at my doors (even though I left clear address with apartment number to Yoox) so the item got stolen. I live in NYC so this was totally expected. After I have had complained that I have never received the product I filled a police report so to obtain footage from cameras. Yoox kept sending me from one automated message to another until finally told me that the investigation by the UPS who delivered it was closed as they couldn’t find package to establish damage claims (the stolen package?!?) and that was it. Accompanied of course with standard greeting message basically ensuring me that I’m in the best hands. What an irony. The whole process took over a month now. I, for God knows how many times explained that I never received the product I ordered, that therefore no damage inspection was possible but I believe I was talking to a machine that kept providing standardized answers. They further kept instructing me to, should I so desire, contact UPS directly which I rejected as I didn’t have any business with this company. I neither purchased something nor required UPS as carrier but from Yoox so it’s their obligation to resolve the issue. I will basically never receive neither the item I have purchased nor the money. Stay away from this company, it’s an outrage.”

Helpful Report

Posted 2 years ago

“Used stinky damage disgusting reported to trading standards”

Helpful Report

Posted 2 years ago

“Bought a ‘Burberry’ cardigan. After I received it, I found it’s label on the neck is ‘uniform’ tagged with a burberry label card and the cleaning label is also in burberry. What happened?? Fake?”

Helpful Report

Posted 2 years ago

“My last order was placed January 6. In three month, no delivery and no refund, just empty talk from what they call “customer service”. Total disappointment.”

Helpful Report

Posted 2 years ago

“Terrible unprofessional service again and again. Fourth time now they've made a mistake. First time I ordered Bikkemberg boots and they fraudulently sent a second hand pair whilst advertising new stock. Not just worn several times but at least several years of daily wear, the sole was almost worn away. Next time ordered some CK205W39NYC trousers in mens size XL, what was sent was a woman's XS, it was about half the size of what I was expecting. It took many weeks for me to get a refund. Recently ordered a Raf Simons jumper with large red shoulder patches. Got one with blue shoulder patches instead. Latest order was for some grey Raf jeans. Got sent a white pair instead. How on earth a site can't deal with basic stock control is quite shocking to be honest. They shouldn't be running as a site if they can't get basics which an online clothes retailer should be doing. It's not difficult to do. Each time a mistake happens it takes weeks and weeks to get refunded as first it's about 4 days or so for the return then inexplicably they then take a week+ if not longer to issue a refund even after they receive the item (which you can see when it arrives on tracking). Why they need to take 10 days for example to deal with a customers returned item once it's received is baffling to me. From ordering it, getting the wrong item sent to you, repacking it and returning it to them, them then spending their customary week+ on the item for a weird reason before issuing refunds, the whole beginning to end process takes about a month with your money tied up all that time. Their customer after care is terrible. It's very difficult to find their phone number for a start, and they have NO will to rectify their mistakes or help out at all. You just get generic answers. I've asked previously after receiving a wrong item with one last one still showing on their site if they can hold it for me until the return gets there and then send me my correct item, but they simply don't care about a customer experience, or have any shame about their own faults in sending out incorrect stock time and time again and trying to rectify that for customers. Avoid this joke company.”

Helpful Report

Posted 2 years ago

“Very untrustworthy, please don't waste your money on them. I sent back two items and only returned money for one of them and have not replied to my emails asking why they kept 59 euros and did not refund them. They keep telling you your issue is being dealt with but they never come back either with an answer or an action. Please don't throw your money down the toilet by buying from them.”

Helpful Report

Posted 2 years ago

“Customer service lies about refund. At 13 January 2021 yoox received the returned item. They state several times that the refund has been processed which is not true. They first state that it takes ten business days before it is shown on the account and then suddenly it is stated that ‘ the transfer has failed’. Totally unacceptable and contrary to yoox own general conditions. It is now 18 February and I will do whatever I can to expose Yoox’ s consumer policy!”

Yoox 1 star review on 18th February 2022

Helpful Report

Posted 2 years ago

“After 5 days I placed an order, the order was finally accepted and dispatched. (I still havent got the item I ordered. ) I don't know why it takes so long time for my order to get settled. By this time, one could get things delivered, at least based on my past experiences with other clothing retailers.”

Helpful Report

Posted 2 years ago

“Requested a return to the original form of payment, instead got a return in moneyoox, no assistance via phone, got yelled at by the rep. Brandy on 1/24/2022 11:46 central time”

Helpful Report

Posted 2 years ago

“Ordered 4 pairs Fit Flop shoes. Happy with purchase.Good price. Quick delivery, no hassle”

Helpful Report

Posted 2 years ago

“I ordered two pairs of shoes from Yoox. I received used and damaged shoes twice. I returned them and finally after 40 days I got my refund. Don’t waste your time and money.”

Helpful Report

Posted 2 years ago

“Absolutely awful company completely scammed me for my money trainers never arrived and refused to refund my money 100% NOT A TRUSTED COMPANY avoid them!!!!! Still haven’t got my money back”

Helpful Report

Posted 2 years ago

Yoox is rated 2.1 based on 159 reviews