A Choice Reviews

Name: A Choice
Rating: 2.24

2.2 Rating 357 Reviews

31 %

of reviewers recommend A Choice

Company Reviews

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2.2

Based on 357 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After using this insurance because it covered everything I needed for a cheaper price, All the documents they needed I've never had to send to any other insurance company! I was having trouble getting my no claims certificate from my previous insurance, I explained to them everything that was going on, and they cancelled my insurance and are now charging me £170 for cancellations, when they cancelled it! I'm now getting debt letters and solicitor letters because I dont believe I'm the one that should have to cough this money up! At 25 years of age. This is disgusting behaviour! I would still be using these, if they had better communication skills and wasn't so quick to just cancel insurances as I've seen multiple reviews of them doing the same now! Should be ashamed of the customer service level you are providing!”

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Posted 5 years ago

“I originally took out an insurance policy with A choice because they were significantly cheaper than other quotes I had received. However, their appalling customer service and aggressive letters mean I have regretted this decision almost immediately. They charged my card twice for the deposit amount, and I had to phone twice to get this over charged amount refunded, each time sitting on hold for 20-30 minutes. Despite sending the required documents (driving licence check) well within the allotted time frame, A choice canceled my insurance, which I only discovered by chance while clearing out my spam box, which means my car had been uninsured for some days. When I rang to query this, they told me I should have received a letter informing me of this - I did, two weeks later, 3 weeks after they had cancelled the policy. I was also informed I would be charged a £70 admin fee, despite the fact they canceled the policy not me, without warning. I challenged this verbally and in writing twice. Neither letter has been acknowledge, but I have received three further threatening letters from the company. Each time I have phoned A Choice I have been kept on hold for 20-30 minutes, only to then be spoken to in a rude and very unprofessional manner. I wish I had read some of the other reviews on this page about this terrible company before taking out the policy, as it is very clear I am not the only one to have experienced these exact issues, and I could have avoided what has turned out to be a stressful and costly mistake. Overall a terrible service, and company, avoid at all costs.”

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Posted 5 years ago

“Shambles! Auto renew your policy and then ask for £430 to cancel it - joke - do not use”

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Posted 5 years ago

“Huge cancellation Fee. Avoid at all costs!”

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Posted 5 years ago

“Absolutely awful insurance company! Sent all the relevant documents over like I was told to (rang them up) and got an email back saying they’d received them and all was good. 3 weeks later I get told my insurance is cancelled and there’s nothing they can do. When I rang before the lady told me how to send everything so I did and when I ring again I get accused of lying and that’s not what one lady said. Never have I had to send over so many documents and fill in so many different form for an insurance company in 30 years. Will be advising everyone to stay away.”

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Posted 5 years ago

“ALWAYS been professional on the telephone, sometimes a bit of a wait in a queue, but that's very normal when calling an insurance company. Had an accident recently and it was sorted very smoothly, with contact done via the post and also on the phone , Excellent Service ..... well done A Choice !!”

Helpful Report

Posted 5 years ago

Hi John, We really appreciate you taking the time to leave such a thoughtful review - thank you. We value your feedback and look forward to helping you in any way we can in the future. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Absolutely horrendous insurance company I would AVOID at all costs! Made a slight mistake with my details on compare the market, sent them numerous documents that they requested and it got cancelled regardless. Took my £200 deposit, then added a further £100 in cancellation fees and my car was only insured for a total of 3 weeks. Customer service is a joke and the entire company scams people maliciously.”

Helpful Report

Posted 5 years ago

Hi Emily, Thank you for your review. It is very important to us that our customers are correctly insured and therefore we make the effort to check that the details you have provided online are accurate. This is for your protection and is in no way intended to cause you any inconvenience. If you want me to look into your account further please contact me using feedback@a-choice.co.uk and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Wouldn’t even give one star. Wanted to change my car over from a 1.8 to a 1.6 and they tell me they won’t insure it because of the type of car when it’s the same car and then told me that they found me another underwriter but want to charge me over double in price for it! I have 2 months left on my insurance and I told them that I won’t be renewing with them again.”

Helpful Report

Posted 5 years ago

Hi Chloe, Thank you for your review. We are an insurance broker and we don't normally set the price of insurance policies, however I'm sorry that you are unsatisfied and I would like to look into this further for you. If you email me with your contact details using feedback@a-choice.co.uk I will get in touch with you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Absolutely disgusted with this company, they have requested further documents which i sent across to them ( driving license summaries) i received an email saying " great we have received everything we need, we can carry on your policy with no changes". 3 Days later they send me an email saying my policy is going to be cancelled in 7 days as i have failed to provide proof of occupation! I ring up straight away as im so confused, took me 40 minutes to speak to one person and her answer to why it was being cancelled is that she is not sure! She told me that she can see no one has tried to contact me to ask for these details and she doesnt know why theyre cancelling it but its too late to do anything unless i provide my proof of occupation within the next 7 days, so i sent a bank slip which was rejected. I explained that i can not just get my contract straight away as i have to send of an email and wait for it to be checked and sent back, they told me unless we do not receive in the next 7 days then the policy will be cancelled. I was so shocked as they have never requested this document and that the documents they did request i sent across straight away. I went on to speak with a manager and he told me that hes going to look further into the matter and call me back later on in that day, 4 days later and i have still not received any call back, this company is an absolute joke! Do not ever use them!”

Helpful Report

Posted 5 years ago

Hi Toby, Thank you for your review - I am sorry to read that you are unsatisfied. Sometimes if a customer runs through quotes on different details then we may look into this and ask for evidence from them. We are doing this for your protection to make sure that you are correctly insured and this is in no way meant to cause you any inconvenience. If you have any further queries please contact me using feedback@a-choice.co.uk and I will be happy to help you in any way that I can. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Terrible customer service. Was on hold for 35+ minutes for my call only to be answered “conveniently” 1 minute before their lines closed, and to be told they were now closing.”

Helpful Report

Posted 5 years ago

Hi Scott, Thank you for your review. Please email me using feedback@a-choice.co.uk with your contact details and I will look into this for you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“After sitting on the phone for 20mins I finally get an answer of we're experiencing a high volume of calls at the moment so we shall call you back as soon as. 1hr 45mins later I call back. 16mins later get put through to the cancellation team to get a figure and wow!!! If I knew then what I do know I would have avoided like the plague! £786 to cancel! Are they having a ruddy laugh... literally all the way to the bank. STAY AWAY!!! It's better to pay more elsewhere pm than to deal with a huge cancellation fee”

Helpful Report

Posted 5 years ago

Hi Paige, I am sorry to hear that you are not happy with all aspects of the service you have received. Please email me using feedback@a-choice.co.uk with your contact details and I will be in touch to see how I can help. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I want to modify my policy, the line never get through. Think twice before using that”

Helpful Report

Posted 5 years ago

Hi Cyrus, Thank you for your review. I would like the opportunity to look into this further for you. Please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“They tried to renew my policy without properly informing me and they would have stolen £70 in admin fees from me had I not checked my spam folder in my email, I am appalled and would not recommend.”

Helpful Report

Posted 5 years ago

Hi Harry, Thank you for your review. We communicate with our customers about their renewal because we want them to know exactly what the situation is. I'm sympathetic if the email went through to your spam folder and I can confirm we would have also written to your home address. If you want me to look into this in more detail please contact me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Takes near on 30 mins for a call to be answered. Now try tell me there not robbers, I insured a mazda 3 sport 2.2 150bhp at 24 with a deposit of 320 and 190 a month with no ncb and driving less than a year which I thought was great... Car blew up on me recently so got a new car, 2010 1.4 75bhp mariva and they want 180 deposit and 250a month.. Yeah work that out. Your getting nothing from me.”

Helpful Report

Posted 5 years ago

Hi Ryan, Thank you for your review. We are an insurance broker and don't normally set the price of your insurance cover. It would be helpful if I could look into this for you and see what the situation is. Please contact me using feedback@a-choice.co.uk with your contact details and I will be in touch. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Put it this was I'm 27 mins on my first call to the company to change a car over and I'm still waiting...”

Helpful Report

Posted 5 years ago

Hi Ryan, Thank you for your review. I would like the opportunity to look into this further for you. If you would like me to do this, please email me using feedback@a-choice.co.uk with your contact details. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Notice to young drivers and their Mummys and Daddys Discovering this little insurance company on a comparison site, i was pleasantly surprised with the cheaper prices and lack of need for any telematics. Being a young driver with full time employment, good post code i was pleased i found the offer. Since taking out the policy around a week ago, they have started to do investigation into the policy asking for every document under the sun. Driving license summaries, photo card licenses, several proof of addresses, proof of occupation... think they're just waiting on a photo of my bank card lol. After querying the need for all these documents with their call centre, the operator was keen to tell me that they were only a broker who in themselves aren't entirely happy with 'A Choices' shady policies on the need for all this documentation. I did find the brokers pleasant and amused me how they were diverting the blame to the insurance company directly. I'm currently querying their use of all this information, as if there is a claim then I'm happy to submit all this to save me having to this at the time of a claim....but hopefully we won't get to that **chuckles** Don't have much else to say, as long as you have all of the above, -+4 figures and a crash helmet, then you're probably sound. Best of luck, Schumacher”

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Posted 5 years ago

“I had a policy last year and spent over £1,300. I have had to call a few times for various reasons and have been on hold for over 25 minutes every single time. When I first took out my policy, this time last year, the upload portal wasn't working properly and I couldn't upload the required documents. I couldn't get through to anyone and started to receive letters threatening to cancel my policy. After a few days, I got through to someone and emailed them directly. A few days later I received a letter to say that my policy would be cancelled as I hadn't responded to them. I had to call again and was told that the policy would be re-activated. I have also been waiting over a week for an email with a copy of my NCB to send to my new insurer. Since I opened the policy I haven't had to contact the company all that much but on the occasions that I have, the customer service has been pretty rubbish.”

Helpful Report

Posted 5 years ago

Hi Tim, Our aim is to offer a first class level of service to our customers at all times and I am sorry if this was not your experience. If there is anything that you would like me to look into please contact me using feedback@a-choice.co.uk with your contact details and I will be happy to help you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“I wanted to discuss a car insurance quote with the company as I had a few queries, I spoke to Richard Allen and he dealt with my situation in a very professional manner. Any concerns I had, I felt reassured, he was very patient and took his time out to explain everything step by step to me, he ensured I fully understood everything, before moving on. Overall, Richard Allen was extremely helpful and I would now certainly shout about this company to family and friends, all thanks to Richard Allen. If it was not for his great customer service skills and the way he professionally dealt with my inquiries, I would not have gone ahead with my quote. So a huge thank you to Richard Allen for simply being humane.”

Helpful Report

Posted 5 years ago

Thank you for your review. It's great to hear that we could find you the right insurance policy and that you were happy with the service you received. I have passed your comments back to Richard and his team. Thank you so much for the fantastic feedback. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

“Very reliable”

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Posted 5 years ago

“Charged me £1000 for my insurance which is okay for my car and age but then requested a mountain of documents I don't have easy access to. on the phone for an hour trying to cancel my policy which hadn't even started yet mighten I add! passed from person to person trying to cancel and find a resolution. Customer assistant laughing and sniggering down the phone. Absolutely awful, fraudulent company who aren't interested in their customers needs what so ever.”

Helpful Report

Posted 5 years ago

Thank you for your review - I am sorry to read that you are unsatisfied. We request documentation from our customers for their protection to make sure that they are correctly insured. If you contact me using feedback@a-choice.co.uk I will be happy to look into this further for you. Kind regards John Customer Relations Department Premium Choice Ltd

Posted 5 years ago

A Choice is rated 2.2 based on 357 reviews