Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 983 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 9th December 2024

Anonymous

Adexa Direct 1 star review on 6th December 2024

Caribbean Cookout

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed on the 20th, paid for weekend delivery. Arrived on a Wednesday completely smashed, ADEXA wanted 20% to return the product. Reported within 1 hour of arriving, rang & emailed. Email has been ignored, rang the second time and was hung up on! Absolutely disappointed, will be reporting to trading standards!”

Helpful Report

Posted 2 months ago

“I should have read the reviews before buying. Not only it took them over a week and numerous emails / calls to track it down, the cupboard came damaged on every single panel, emailed them next day and never had a reply back.”

Adexa Direct 1 star review on 29th September 2024

Helpful Report

Posted 2 months ago

“Please think twice before ordering from Adexa. They will not respond, no matter how many times you call and speak to them. The item I ordered was faulty, even though it took 4 weeks to arrive. Customer service is appalling You will regret you ever dealt with them”

Helpful Report

Posted 2 months ago

“I ordered a work table, model no.WTGOB3036418. Order was confirmed. My card was debited. No information since then. I called customer service multiple times, even after waiting 40 minutes calls not answered. So I emailed them to chase . Then they responded saying the item was not in stock. So I emailed back to cancel my order and for refund . They confirmed cancellation through email but refund did not happen even after waiting for a week. I chased the refund through email. No answer for that!! Again no answer from their telephone line. Finally I had to contact my card provider .”

Helpful Report

Posted 2 months ago

“Abysmal company, avoid at all costs! My small business bought a metal cabinet for storing folders, when i went to assemble the flat pack, all the metal sheets, sides, doors and base were battered and because of this none of the bolt holes lined up. we asked for a replacement but they said we never reported it within 24hours. I read them the conusmers rights act 2015 stating we are entitled to 30 days to bring to their attention any defects. To which they replied, we bought it as a company and not a consumer so we are not entitled to the 30 day notice. I then said i didnt get the chance to inspect the item and to refuse it as it had been dropped of by a courier when nobody was home. They said - "this is related to palletized items not items delivered by parcel service companies". so in short no matter how you try and get a refund or exchange Adexa will have an out not to help. PLEASE SAVE YOUR MONEY AND STAY CLEAR”

Helpful Report

Posted 2 months ago

“Firstly, they told me they don't sell or supply spare filters and when I asked them for dimensions of their filters they told me to wait until my canopy arrives and measure them myself. Absolutely poor customer service.”

Helpful Report

Posted 2 months ago

“I bought an induction hob.it failed after 8 months and had to purchase another to replace it. I contacted them to say it no longer heated up. I was informed that they did not accept returns and was told to video it not heating up .Impossible to do.when I received the replacement which I had to pay for I returned the faulty one in their delivery box inviting them to test it they asked me on who’s authority did I return it and did not test it. They have not refunded the cost of my first purchase which was under warranty.Their arrogant response to my claim has been abismal.”

Helpful Report

Posted 2 months ago

“Awful company and terrible customer service. We received a damaged water boiler and on trying to return it we were told we would need to pay for the delivery ourselves and also pay a 25% restocking fee. Absolutely scandalous and just ripping people off when items have been delivered damaged by their own couriers. Avoid at all costs!”

Helpful Report

Posted 2 months ago

“After placing my order for a slush machine (Order 1339997) on August 27th, 2024, there was a misunderstanding, and I mistakenly refused the delivery. Once I realized the error, I contacted Adexa to arrange for redelivery. I was charged £120 for the redelivery, even though their email stated it should only be £50. I was assured the machine would arrive within 3 working days. However, the machine never arrived on the promised date, and I’ve been calling constantly since then to get updates. Each time I speak to customer service, no one seems to have any record of my situation, despite clearly charging me the £120 for redelivery. To make matters worse, my Adexa account shows the machine was returned on September 10th, but customer service is unable to track this or resolve the issue. I have been forced to waste time making repeated calls with no progress. Adexa's poor communication and overcharging for the redelivery have caused significant disruption to my business, as the slush machine is essential. Their incompetence and failure to resolve the issue after numerous calls make this one of the worst customer service experiences I’ve ever had. I still don’t have my machine, and unless this is resolved immediately, I’ll be requesting a full refund. I would not recommend ordering from Adexa based on this experience. **— A very dissatisfied customer**”

Helpful Report

Posted 2 months ago

“horrid 1 hr after delivery i reported that the item was not working and they just avoided everything from repair to return didnt want to help left me paying somone to fix it at a cost of 235.00 the oven was only 450 so ended up costing me 685 for the oven , read the reviews before buying dont make the mistake i made aswell as 1000s of other people”

Helpful Report

Posted 2 months ago

“They have terrible customer satisfaction. They don’t know how to make customer happy. They think only their business. They don’t think any customers wishes. Don’t buy from Adexa.”

Helpful Report

Posted 3 months ago

“We bought a commercial microwave brand new from them it broke down after 3 weeks and 1 day. their response was that we had to package it up and return it to them at our cost, which they would not repay, even if they then gave us vouchers. Terrible customer service.”

Helpful Report

Posted 3 months ago

“Awful company. Ordered 2 identical units one perfect and one completely damaged. They will not refund or replace even tho I phoned 10 minutes after delivery. They said I should have checked the items and refused delivery. Customer services an absolute joke. They don’t want to know and just keep saying the same thing. No refund! They asked for photos of damage which I sent but then no response to the emails. Avoid this company.”

Helpful Report

Posted 3 months ago

“I would rather give no stars do not buy from this company”

Helpful Report

Posted 3 months ago

“I bought the commercial kitchen sink. Delivered broken. Playing delay tactice asking me to send them code, saying my reference number is incorrect etc to avoid refund or return. Regret not reading reviews first. Really apalling company, fraudulent, poor customer service, poor product quality. Disastrous, wondering why they’re still trading. These people has to be reported. Prices are deceptive, don’t deal with them.”

Helpful Report

Posted 3 months ago

“I got relief after been duped of about 555,000$ by money laundering fraudsters, kept me in traumatized but as God never fails. I got introduced to theresachin recovery group and they helped me recover all my lost funds with their experts, I’m glad to be happy again. You can reach them if you’ve got related issues like mine giving you sleepless nights & overthinking, definitely you will get redemption like me too. Talk to them through Email : t h. e r e. sa ch in. 1212. @ g m. a. i l . c. o. m WhatsApp/Call : + 1 2 3 4 3 0 0 1 5 4 4”

Helpful Report

Posted 3 months ago

“I am so annoyed I didn't read Reviews first! We bought a commercial dishwasher and it stopped working after 5 uses. No customer service and no sign of a replacement or refund. I strongly recommend you DO NOT use this company.”

Helpful Report

Posted 3 months ago

“poor quality products break within a year there warranty is ridiculous they offers parts warranty which you are expected to hire an engineer to diagnose the problem and get a report sent back to them to then send the parts. this is under a year”

Helpful Report

Posted 3 months ago

“Shocking Business Practice and breach of rights I strongly advise against purchasing anything from Adexa Catering Equipment. Their products are shockingly substandard, breaking down after minimal use, which is completely unacceptable for any professional setting. But what's even worse is their appalling customer service. The staff are belligerent and seem trained in delay and distraction tactics, all designed to push you past the return window. Once that happens, they flatly refuse to honor any returns or refunds. To add insult to injury, they won't even provide copies of their complaint procedure, leaving you stuck in a never-ending loop of frustration. This company blatantly breaches the Sale of Goods Act and the Consumer Rights Act, disregarding any legal obligations they have to their customers. Save yourself the headache and take your business elsewhere—Adexa is a disaster waiting to happen.”

Helpful Report

Posted 3 months ago

“DO NOT DEAL WITH THIS COMPANY absolutely appalling Ordered in Feb 24 3 items 1 delivered They insist 2 were Then told out for delivery Then told weeks later out of stock Seen same fridge on website rang as a ‘new customer ‘ told 6 in stock Then rang customer services Told out for delivery Never came Again told out for delivery Never came Now august 6 MONTHS LATER and nothing !!! Do not do business with these guys Need any proof please feel free to email me”

Helpful Report

Posted 3 months ago

Adexa Direct is rated 1.1 based on 983 reviews